MaxPureCases Reviews 

287
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I ordered a case for my iPhone 15 Pro and somehow ended up with one for the ProMax. I am not sure how that happened but it looks like it was on the original receipt, so it's possible it could have bee... See more

Rated 5 out of 5 stars

I inadvertently ordered an incorrect item and requested an exchange. Rather than subjecting me to the cost & hassle of international shipping, they just sent me the item I should have ordered at no co... See more

Rated 1 out of 5 stars

Thought I was buying a genuine Apple case for $60 but instead got a replica which feels flimsy and won’t last - very disappointed. I purchased for the bright yellow case as Apple don’t sell anymore f... See more

Rated 5 out of 5 stars

Actually, having a seamless process on receiving a replacement for my defective product. Ness was so helpful and understanding even though I was slightly out of warranty, he authorized a replacement a... See more

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3.9

Great

TrustScore 4 out of 5

287 reviews

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3.9

All reviews

(287)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

I accidentally ordered the wrong size…

I accidentally ordered the wrong size iPhone case and was disappointed. I reached out to customer service and they offered to replace a it with the correct size for me!

Very thankful to have purchased from here! Will shop again.

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Exchange

I made a mistake in size when ordering phone case and they were super helpful and easy for exchange

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Fake Case

Fake Case that can be found on Ali express for a quarter of the price.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Shipping was quick, especially considering it was coming from overseas.

When the case arrived, I realized that I had accidentally ordered the wrong size. Their customer service team was incredibly helpful and offered to send me a replacement at no charge other than shipping. That level of customer service says a lot about the company.

I truly appreciate their help and will definitely buy from them again in the future.

May 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I accidentally ordered the wrong size…

I accidentally ordered the wrong size case, however the return process was incredibly easy! I was worried returning the item and waiting for a new one would be time and money consuming, however they gave me the option to keep the case and sent me a a link to buy the correct one at a lower cost! All this within 2 days! Great customer service

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

Don’t waste your money I would give no stars if it was possible - paid £39.95 for a very poor quality case which is already falling apart after only a few months - absolute scam promoting these cases as Apple quality - avoid this company

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased an Apple phone case and I got a cheap case falling apart

I purchased an Apple phone case and it's very cheap quality. The rubber is coming off after only a few months I had a cheap $7 phone case in the past that lasted me 3 years and didn't crack like this one. I paid $65 to protect my phone and expected great quality. The rubber coming off shows the cheap plastic used to make this case and it's thin and cheap. I asked for a refund and they refused I put a claim with the better business bureau. They offered to give me a replacement. Why do I want another cheap case. I want my $65 so I could get an otter ox best quality. And cheaper. I'm wondering if they are selling fake apple cases.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I ordered my phone case from MaxPureCases bc of the price but their customer service has been phenomenal! The post office delivered my package to the wrong house so I didn’t receive my case for over a month. MaxPureCases was responsive and helpful to each email I sent as I negotiated the USPS search process. When the case was finally found, I realized I had ordered the wrong size case! The company offered to replace the case at no additional cost, other than the shipping cost for the new case. I would definitely order from MaxPureCases again and highly recommend them!

April 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

They were quick to respond and to resolve an issue that I had caused by ordering the wrong size of phone case. The resolution was above and beyond my expectations. I would definitely recommend this vendor.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the wrong phone case..

I bought the wrong phone case... I emailed them and they were quick to response and helpful. I got my new case for free (only having to pay for the shipping cost). I thought this was so thoughtful and kind. I will definitely shop here again.

April 28, 2026
Unprompted review

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