Terrible experience with this vendor. They did not have the item in stock and attempted to cover this up by creating a shipping label without actually shipping the item. They alternated between ignori... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Your service is ok but my Reliance generator transfer switch has the wrong 4 prong twist lock plug installed in it. The one prong that is L shaped is shaped in wrong direction than the standard direc... See more
Company replied
Horrible communication. Received defective unit and immediately opened a case with Max Tool. They refuse to respond to emails about the case status. Don't even bother calling them.... you will be o... See more
Website is terrible and finicky, will send an error code but still draw funds from your account. Customer service was not forward with me and did not address my problem. I had to call several times an... See more
Company details
Information provided by various external sources
Quality Name Brand Tools at Discount Prices, Save on Dewalt, Ingersoll-Rand and lots more. Guaranteed Lowest Price on air compressors, shop tools and equipment, hand, air, hydraulic and power tools, gloves, rope, safety products and more!
Contact info
United States
- maxtool.com
2.2
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything as expected
Everything as expected, on time shipping, A+
February 21, 2020
Unprompted review
Reply from MaxTool
Nikolai thank you for this positive review. If there is anything else you need or just have a question feel free to give us a call direct. Hope you have a great weekend!
Advertisement
Love the saw.
February 21, 2020
Unprompted review
Reply from MaxTool
Hello Michael. We are definitely glad you are happy with your purchase. Feel free to give us a call with any questions or even if you need to place any future orders. Hope you have a great weekend!
Fast delivery and great service
Fast delivery and great service. Love my heated jacket, and the great price!
February 21, 2020
Unprompted review
Reply from MaxTool
Hi Charles,
thank you for the positive review! We do appreciate it. If you have any questions or need any other tools or supplies, contact us at any time. Thanks again and have a great weekend!
Great price and fast shipping.
February 20, 2020
Unprompted review
Reply from MaxTool
Jonathon thank you for the review we do appreciate it. We do have some of the most competitive prices in the Nation. Check out our different promotions on our website. Have a great day!
max tool recommended 100%
Had a really good experience with this guys down to earth and replaced my torch reel for the damage made not by them by the delivery carried with just a pic of the damage. This guys are awsome.
February 20, 2020
Unprompted review
Reply from MaxTool
Thank you Joel for the positive feedback! We do try our hardest to make all our customers have a positive experience with us. If there is any other tools you are in the market for feel free to give us a call or jump on our website. Hope you have a great day!
Advertisement
I will not hesitate to order from them…
I will not hesitate to order from them again. Their website was easy to use, the item was described concisely and correctly, shipping was fast, the item arrived in perfect condition, and the price was right!
February 20, 2020
Unprompted review
Reply from MaxTool
Hi Debra,
thank you so much for the great review, we really appreciate it! If you have any questions or need a deal on more outdoor equipment, don't hesitate to contact us at any time. Have a great day!
RECEIVED MY SANDER BY DATE PROMISED AND…
RECEIVED MY SANDER BY DATE PROMISED AND IN GOOD SHAPE. BEST PRICE FOR THE SANDER. JET JWDS1020
February 19, 2020
Unprompted review
Reply from MaxTool
Hello Edd,
thank you for the positive feedback, it is much appreciated! If you need another deal on tools in the future, keep us in mind. We run promotions for Jet and many other brands every month. Thanks again and hope you have a great day!
Excellent service and fast shipping
Excellent service and fast shipping. Will definitely be purchasing more tools from them in the future.
February 19, 2020
Unprompted review
Reply from MaxTool
Hi Gabriel,
thank you for the awesome review, we appreciate it! If you have any questions or need another deal on Milwaukee items, don't hesitate to contact us. We'll make sure you get the best deal. Thanks again and have a great day!
Wish I had known the Battery and…
Wish I had known the Battery and Charger were not included. Once I ordered them and mowed the lawn I was very impressed.
February 19, 2020
Unprompted review
Reply from MaxTool
Hello. I am glad you are happy with the quality. If you need anything else feel free to email or call us. Have a great day!
Advertisement
Reply from MaxTool
Hello. We try to make it as simple as possible. We are glad you are happy with the shipping time as well. Hope you have a great day!
You’re the best
February 19, 2020
Unprompted review
Reply from MaxTool
Thank you so much!! We will be here for you when you need something else. Have a great day!
Reply from MaxTool
Hello. We are glad you are happy with your purchase. If you need anything else we will be here for you. Have a great day!
Best prices and selection and great…
Best prices and selection and great customer service!
February 18, 2020
Unprompted review
Reply from MaxTool
Hello Julian. We are really happy to see this feedback from you. When you need anything else we will be here for you. Have a great day!
Advertisement
Product as stated quick xhipping.
February 18, 2020
Unprompted review
Reply from MaxTool
Hello. We try to get our customers their products right away. Glad all went well for you. We are here for you when you need anything else. Have a great day!
So Far I’m extremely pleased with the…
So Far I’m extremely pleased with the price and service at Maxtools, I will purchase from them again and recommend them as well.
February 18, 2020
Unprompted review
Reply from MaxTool
Joey thanks for the great feedback. We truly strive to be the best in our business. We will be here for you when you need anything else. Have a great day
very well made
very well made, has multi uses but needs 1/2 inch or thicker material for clamp to secure to; just okay for thin, 1/4 type luan or under-layment plywood.
February 18, 2020
Unprompted review
Reply from MaxTool
Hello Jim. We are glad you are happy with your purchase. You can go online or give us a call if you need anything else. Have a great day!
They wanted me to have a positive experience.
I could tell anyone at their end who came to the phone was sincerely interested in my positive experience. Nicely done.
February 18, 2020
Unprompted review
Reply from MaxTool
Hi Mark! I am glad you did. We absolutely do want everyone to have a positive experience with us. Feel free to call us or go to our website if you need anything else. Have a great day!
Advertisement
Reply from MaxTool
Hello George! You are very welcome. We strive to have the best prices and quick shipping times. I hope you have a great day!
Good price
Good price, accurate description, quick shipping and good communication. Bought a Milwaukee cordless vacuum and it works really good. Will do business with MaxTool again.
February 18, 2020
Unprompted review
Reply from MaxTool
Hello David! Thank you for the positive feedback. We strive to have the best prices and quick shipping times. Feel free to call us or go on our website to place your next order. Have a great day!
Fast delivery!
Super fast delivery and the quality of the tools is amazing!
February 18, 2020
Unprompted review
Reply from MaxTool
Hi Linda! I am glad to see you are happy with your purchase of your tools. Feel free to call us or go on our website to place any future orders. Hope you have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.