Terrible experience with this vendor. They did not have the item in stock and attempted to cover this up by creating a shipping label without actually shipping the item. They alternated between ignori... See more
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Your service is ok but my Reliance generator transfer switch has the wrong 4 prong twist lock plug installed in it. The one prong that is L shaped is shaped in wrong direction than the standard direc... See more
Company replied
Horrible communication. Received defective unit and immediately opened a case with Max Tool. They refuse to respond to emails about the case status. Don't even bother calling them.... you will be o... See more
Website is terrible and finicky, will send an error code but still draw funds from your account. Customer service was not forward with me and did not address my problem. I had to call several times an... See more
Company details
Information provided by various external sources
Quality Name Brand Tools at Discount Prices, Save on Dewalt, Ingersoll-Rand and lots more. Guaranteed Lowest Price on air compressors, shop tools and equipment, hand, air, hydraulic and power tools, gloves, rope, safety products and more!
Contact info
United States
- maxtool.com
2.2
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Customer is Important
Getting information online about products sold by Max Tool is easy. Was looking at purchasing a Honda lawnmower. After making the purchase MaxTool contacted me both via email and telephonically. Delivery made by FedEx with no issues.
February 27, 2020
Unprompted review
Reply from MaxTool
Hi Ray,
thank you for the 5 star review, we do appreciate it! I'm glad you purchase worked out great! If you have any questions or need another deal in the future, don't hesitate to contact us at any time. Thanks again and have a great day!
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Great assistance when ordering and…
Great assistance when ordering and speedy delivery.
February 26, 2020
Unprompted review
Reply from MaxTool
Thanks for the great review! We do appreciate the feedback. If you need anything else in the future, don't hesitate to contact us by phone or any other method. Again, thank you for your business and have a great day!
Everything was great
Everything was great, the website was easy to use and was by far the best deal I could finding the set I was looking for. The box was busted pretty bad on the front porch when I got it and I was afraid the some of the tools would be broken but everything was fine inside I guess the shipping company was a little rough on it but as long as everything was ok no complaints from me. Seems like a great company will definitely order from again in the future
February 25, 2020
Unprompted review
Reply from MaxTool
Mason we truly appreciate the 5 star review. I am glad to hear you would be ordering from us again. I am going to have someone reach out to you about the condition of your case. Thank you again for this positive feedback. Have a great day!
Smooth and quick delivery.
February 25, 2020
Unprompted review
Reply from MaxTool
Thank you for the review. We do strive to get our customer their products as quick as possible. If you need anything else feel free to call us or go on our website. Have a great day!
Great company and fast shipping
February 25, 2020
Unprompted review
Reply from MaxTool
Hi Bob,
thank you for the 5 star review, we do appreciate it very much. If you have any questions or need another deal on Milwaukee or any other name brand tools, keep us in mind. Thanks again and have a great day!
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I ordered a Dewalt drill set
I ordered a Dewalt drill set. When I went to order it, it stated that this drill set will come with 2 large extra batteries. I thought it to be to good to be true, as these batteries usually run almost as much as what I was paying for the drill set. When I received the drill set, the 2 large batteries were not in the box, so hesitantly I called MaxTools assuming I would have to fight to get the batteries, but I didn't. I mentioned I got the drill set but the batteries were not included and the guy apologized to me for the mishap and took my information and had the batteries in the mail the next day. Very pleased with my purchase, and MaxTools
February 25, 2020
Unprompted review
Reply from MaxTool
Hi Epcon,
thanks for the great review! We do appreciate the feedback. If you need anything else in the future, don't hesitate to contact us. Again, thank you for your business and have a great day!
Reply from MaxTool
Hi Terrence,
thank you for the 5 star review, we really appreciate it. If you need another deal on DeWalt tools or any other brand, don't hesitate to call us at any time. Thanks again and have a great day!
Reply from MaxTool
We appreciate the review. Keep us in mind for any future orders and we'll make sure you get the best deals possible. Thanks again and have a great day!
Fast shipping
Fast shipping. Great prices. Would do business with again.
February 25, 2020
Unprompted review
Reply from MaxTool
Hi Russell,
we appreciate the great review. Keep us in mind for any future tool purchases and we'll make sure you get the best deals possible. Thanks again and have a great day!
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Great price
Great price, fast shipping and a personal phone call for order confirmation.What more can you ask?
February 25, 2020
Unprompted review
Reply from MaxTool
Hi Dave,
thanks for the awesome feedback, we appreciate it! If you need anything in the future, keep our number handy and call us at any time. Thanks again and hope you have a great rest of the week!
Reply from MaxTool
Hi Pete,
thank you for the 5 star review! We appreciate it very much. If you have any concerns or need another deal on any tools, don't hesitate to contact us. Thanks again and hope you have a great day!
Very fast delivery!
February 23, 2020
Unprompted review
Reply from MaxTool
Hi Robert,
thank you for the 5 star review. We do appreciate it very much. If you have any questions or need another deal on Kreg products, call us at any time. Thanks again and have a great week!
wrong intake plug connection.
Your service is ok but my Reliance generator transfer switch has the wrong 4 prong twist lock plug installed in it. The one prong that is L shaped is shaped in wrong direction than the standard direction that most generators use . The generator cord I purchased does not fit into the transfer switch inlet plug. But my cord fits my Honda generator. 👎
February 23, 2020
Unprompted review
Reply from MaxTool
Hello. Thank you for the feedback. I do see you are working with one of our reps on getting this resolved. Thanks again for your patience and understanding on this. Hope you have a good day.
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Reply from MaxTool
Hi Graham,
thanks for the positive feedback. We appreciate it very much. If you need another deal on DeWalt or any other brands, keep our number handy and give us a call. Thanks again and hope to hear from you soon!
I am a first time customer and I am…
I am a first time customer and I am very impressed with the service, the simplicity of the experience and the timely fashion I received my order. I am a packout fanatic so when I order a new piece I am kinda impatient. Lol I'll definitely be ordering from MaxTool again real soon
February 22, 2020
Unprompted review
Reply from MaxTool
Hi JP,
thanks for the positive review. It's appreciated very much. If you need another deal on anything, or have any questions, feel free to contact us and we'll make sure your taken care of. Thanks again and hope you have a great day!
Great tool at a good price
February 22, 2020
Unprompted review
Reply from MaxTool
Hi Tom,
thank you for the 5 star review! We appreciate the feedback as well. If you need anything in the future, don't hesitate to contact us. Have a great day!
I received my lawn mower so badly…
I received my lawn mower so badly damaged that it had to be returned, which was very inconvenient. Then the replacement mower arrived with similar damage, but it was repairable with replacement parts and did not have to be returned. Although, due to the season, the impact was minimized, the process added about 4 weeks to the overall time to get working product, and I had to replace the defective parts myself. In the end, I have the mower that I want, but it was a frustration to deal with the damage claim.
February 21, 2020
Unprompted review
Reply from MaxTool
Thomas. I apologize for the issues you had with your shipment. I realize the lawnmowers can get kind of heavy for some of the delivery drivers so sometimes the tend to drop those heavy items. Overall I am glad you are happy with your Honda lawnmower. Feel free to call us direct for any questions or even to place any future orders. Have a great day!
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Got exactly as advertised
Got exactly as advertised, reasonable delivery time, (I didn't pay for expedite service) Tools were factory fresh as advertised
February 21, 2020
Unprompted review
Reply from MaxTool
Hi Tony,
thank you for the great review, we really appreciate it! If you have any questions or need another deal on any tools, don't hesitate to contact us at any time. Thanks again and have a great day!
great experience would use again
February 21, 2020
Unprompted review
Reply from MaxTool
Hi Richard,
thanks for the positive review. We run promotions every month so if you need anything in the future, don't hesitate to call and see what we can do for you. Thanks again and have a great weekend!
Good transaction
February 21, 2020
Unprompted review
Reply from MaxTool
Hi Cosuelo,
thank you for the positive feedback, we do appreciate it. If you have any questions or happen to be looking for more tools, feel free to call us any time. Have a great day!
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