mayfairmotorsolutions.co.uk Reviews 2

For anyone wanting to buy a car, I strongly advise you to avoid purchasing a car from Mayfair Motor Solutions in Marble Arch, London. I recently purchased a Seat Ibiza from them and before even getting home with the vehicle, it went into lint mode on the motorway and I had to pull over on the hard shoulder. When speaking with the staff at Mayfair motors, I did not feel happy with the customer service provided and was recommended to call my breakdown cover. I asked if they would reimburse me the excess charge of this and they said they couldn’t say. They did not offer support when I was stuck on the motorway and just said they were closed. I had to arrange returning the car back to the garage myself and had to pay £300 altogether in recovery to get my car home on the day of purchase and to return the vehicle back to the garage. The company did not compensate or reimburse me for paying for the recovery, although the car was faulty which was no fault of my own, as well as the fact I have lost a day and a half of work, stress of pulling over on the hard shoulder and purchasing a faulty car. When I returned the vehicle back to the garage, one of the staff said a snarky remark, stating that they will be checking the car for any damage and the millage before refunding me the money for the car and that it may not be in my bank until midnight. I explained to the staff member that I was not leaving there until the money was in my bank and shortly after a staff member, who I believe was the manger, had transferred me the money back and said it should be in my bank within 1/2 minutes. I had an awful experience with this garage, no compensation for anything listed above and no support offered to return the vehicle. Please do not purchase any vehicles from this company for your own good!

Beware of using this company 'Buy and Sell cars', Mayfair Motor Solutions LTD or their other company in Wandsworth.

If no stars was possible, that is what I would give them. Car advertised on Auto Trader under Buy and Sell Cars. Got a message from Mayfair Motor Solutions Ltd to pay the deposit to them as the car is in their show room.

Like previous reviews, found out that they don't do test drives even if deposit paid. They only cover congestion charge if you write a review - which you have to do there and they check that you have done so. You get no proof that they have paid the charges. You have to show proof that you have taxed the car, etc.

I collected a Corsa on Saturday 21st January 2023. Not valeted, no mats, a little petrol in the tank. Whilst driving home, approximately 5 miles from dealership, the car wouldn't go into gear or neutral. Several times I had to turn off the engine and restart the car. Very dangerous. Called and messaged the dealer - no response. They don't open on Sunday so car parked up, not safe to drive and remains parked up 11 days later.

Monday they arranged a mobile mechanic to look at the car. He arrived around 7PM. Took the car around the block and reported that the clutch had gone, leaking slave and stiff gear. He called and informed the dealer (Musa).

He refused to provide a courtesy car and
is refusing to do the repairs, even though it is under warranty and told the finance company that I burnt out the clutch - really!

So I have a car that I am paying for that I can't drive safely.

I suppose, if I had purchased a prestige car, they would be falling over themselves to fix it.

Please avoid at all cost, unless you want a car that breaks down in less than a day.

This is a honest and genuine experience.

Just a quick update. I have been advised by Zuto that Mayfair Motor Solutions Ltd are refusing to pay for the ACE inspection because of the honest and factual review.