I had a great experience with Mayfair Plumbers. I needed a gas engineer to visit to disconnect a gas appliance in the morning and return later that day to reconnect the new one. The booking process wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more
Company replied
Nobody seemed to want this job which was leak trace and repair as necessary. Mayfair Plumbers were my only option. I had hesitated because the initial charge was high +VAT. I thought the tracing ta... See more
Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more
Company replied
Company details
Written by the company
Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.
Contact info
london, United Kingdom
- 02036331526
- info@mayfairplumbers.london
- mayfairplumbers.london
Mayfair Plumbers
4.6
Excellent
385 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Customer service feedback for Wayne
We were visited by Wayne this morning, he was very helpful, kind and informative. His customer service is great and he took his time to explain issues in detail, he answered questions/concerns we had without hesitation.
June 11, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
Tony Hubble came to fix my bathroom tap…
Tony Hubble came to fix my bathroom tap and completed the job quickly and efficiently. I am happy with the service.
June 11, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
My second time using the company
My second time using the company. The plumber who came was knowldegable and courteous and appears to have done a good job. The watchout here is on cost creep and lack of transparency mentioned elsewhere in reviews. Who sets the pricing and how is it based is a game of dodgeball lead by customer service and accounts team. Hold on to your credit card and be VERY clear about costs .
June 9, 2026
Unprompted review
Reply from Mayfair plumbers
We really appreciate you taking the time to share your experience
Prompt and efficient service
The company were clear about their terms and prices from the outset and the level of communication from the engineer regarding arrival time, job specifics, cost of parts etc. was good. The engineer arrived when he said he would and carried out the work quickly and without leaving a mess.
June 8, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
Job well done
Tony was polite, knowledgeable and professional, completed my new radiator install quickly, efficiently and tidy up after.
Would use again
June 7, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
Very polite
Very polite, respectful and thorough guys. Just got on with the job in hand, would highly recommend.
June 5, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
More than happy with service by Tony…
More than happy with service by Tony Hubble.
May 31, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
Highly recommend
Highly recommend. Fast response, Mayfair plumbers went the extra mile to source just the part replacement needed, saving me having to purchase the whole set which would be more expensive and add extra time to fit.
May 29, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
Excellent service from Mayfair…
Excellent service from Mayfair plumbers. I needed a gas cooker installed after being hung out to dry from the company I bought it from. Not on was the lady in customer services (Susan) friendly and helpful but Tony - the gentleman who did the installation - was thorough, professional and just spot on. Nothing more to say except highly recommended - I’d definitely use Mayfair plumbers again.
May 26, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
Wayne did a great job of running an…
Wayne did a great job of running an outdoor tap to a different location in the garden on a very hot day (32 ° c)! The company isn't the cheapest but he did a great job.
May 26, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience
Lack of transparency for parts and rip off costs
Call out was prompt but when we asked for more details about the costs of the materials they refused to disclose how much parts were. After finding them ourselves we discovered that the PCB board they had quoted £370 plus VAT for was actually refurbished for £60 or brand new OEM from the manufacturer for £99. Really poor transparency. Always ask for parts costs and simply google them to check what they should cost and avoid rip-off cowboys like this.
May 25, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you for your review Gareth. We’re pleased we were able to attend promptly and diagnose the issue quickly.
We would like to clarify that our quotations do reflect more than just the online cost of a part. Pricing also includes sourcing the part from a local supplier, 12 months warranty on that part, diagnostics, labour, overheads, business operating costs, and the risk associated with supplying and fitting components. In many cases, parts found online at significantly lower prices are refurbished, used, non-genuine, or supplied without warranty and usually long wait time for the part to arrive.
We always aim to be transparent and never pressure customers into proceeding with repairs. The quotation provided was entirely optional, and we respect your decision not to continue with the work.
We take pride in providing a reliable and professional service and are sorry to hear you were dissatisfied with your experience.
Excellent service
Excellent service. Had an issue with my washing machine plumbing. Called and received a courteous response. Andrew the engineer came within 24 hours of the call. He explained everything thoroughly before doing what he needed to do. Highly recommended without hesitation
May 21, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.
Very quick and professional service
Ricky C provided a very quick and professional service. He arrived on time, worked efficiently, and completed the job to a high standard. Everything was explained clearly and I’m very happy with the result. Would definitely recommend and use again.
May 19, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.
Unvented hot water cylinder replacement
James was prompt and gave a quick and honest diagnosis that my unvented cylinder needed replaced immediately. He was able to do this on the same day and explained exactly what he had done along with all the legal checks and after service that should take place. Highly recommended.
May 18, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.
A little late) he he got here.
A little late. But the guys got here in the end. Did the test and now waiting on the gas safety certificate. Hopefully he will email these details soon.
May 18, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.
Very professional gave an honest…
Very professional gave an honest feedback on the situation and putting in a timely and decent repair
May 12, 2026
Unprompted review
Reply from Mayfair plumbers
Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.
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