MC Plan & Site Services Reviews 

89
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a truly great experience with this company and its professional services. Customers consistently praise the team for being extremely helpful, professional, and knowledgeable when conducting site visits. Many individuals note that the staff offers sound advice and ensures everything runs smoothly from start to finish. People frequently mention that the office staff is very responsive, polite, and efficient in handling documentation. Consumers deeply appreciate the clear communication, flexibility with appointments, and practical guidance provided throughout their building projects. Reviewers state they would not hesitate to enthusiastically recommend these reliable professionals to their friends and family members.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting that reviewers found the team... See more

Staff

Users describe positive interactions with staff, frequently highlighting that inspectors and office team... See more

Customer service

Clients share positive opinions on customer service, highlighting that support agents are consistently... See more

Website

Customers consistently note positive experiences with website site visits and office support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steven particularly has been great since he took over our project. He even rang around 7:00 pm one evening to update me on an urgent item. Professional yet friendly and clearly very knowledgeable rega... See more

Rated 5 out of 5 stars

After a worrying departure of our builder before official sign off I contacted MCPlan to get advice on next steps. Jamie made contact and thankfully arranged for Steve to come round for a walk and adv... See more

Rated 5 out of 5 stars

A simple project with building control, which went on much longer than it should have due to my personal circumstances. Tom and the team were great really responsive and understanding. Came and did si... See more

Rated 5 out of 5 stars

Amazingly quick, efficient service from MC Planning again. This is the 3rd time we have used them for various home build projects and from start to finish Jamie has been brilliant, as well as Sarah i... See more


Company details

  1. Education & Training

Information provided by various external sources

MC Plan & Site Services Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

89 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(89)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent & very efficient!

Stephanie has gone above and beyond today providing us with various documents and certificates we required. Super efficient and helping us out with a mini crisis.
Thank you Stephanie!

June 20, 2025
Unprompted review
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Rated 5 out of 5 stars

After a slightly weak start things…

After a slightly weak start things improved significantly (probably just a lack of mutual understanding to be fair) and Charlie and Jade in particular were great with their prompt, friendly and professional responses

May 15, 2025
Unprompted review
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Rated 5 out of 5 stars

As it says on the tin !!!!…

Highly recommend this company,great communication throughout,Jade pulled all the stops out kept us informed on everything from start to finish well done to all involved

April 18, 2025
Unprompted review
Rated 4 out of 5 stars

Have used MC for a good number of years…

Have used MC for a good number of years now.
The initial primary reason for this was the good working relationships with known personnel (Tony Pond & Paul Reynolds etc).
The one 'improvement' I would suggest however is a simple feed-back note following a site visit or received photos.
On a number of occasions, during an MC site visit, casual negative comments have been voiced to the Client, worrying them sick!
When I've followed this up I've been told there is, in fact, no problem. Most of these comments have been made by your younger members of staff, maybe they're in need of a bit more 'guidance'!
But a simple 'one-liner' email saying visited .......... today, all OK, would clear any doubts or concerns.
Regards, Graham Davies

March 31, 2025
Unprompted review
MC Plan & Site Services logo

Reply from MC Plan & Site Services

Thank you for taking the time to speak on the phone and for your continued support, we look forward to catching up on your next project!

Rated 5 out of 5 stars

Good to work with

Good to work with, professional and friendly. The job lasted 8 months with lots of check points. They were recommended by our architect and did a great job

February 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy to work with

Easy to work with. Helpful and knowledgeable. They had patience when required. Swift to respond. Thank you

April 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Efficient and friendly service.

We have used MC Plan & Site Services on all of our projects large and small over the last 12 plus years, and have received great service on every one of them projects. we would not hesitate to recommend MC Plan in any circumstance.
3 Gen Construction Ltd

March 27, 2025
Unprompted review

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