How a company reacts when things go wrong is often more important than when everything is fine. On Christmas Day I was unable to establish a connection to my nearly new Meater Pro probe to be able to... See more
Company replied
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Based on these reviews
The probe hardware is fantastic, simplifies the cook and cleaning and management of tools so well. I would love to see some improvements in the app: firstly a chart view with multiple probes displayed... See more
I just recently purchased the Meater Pro Duo. I can cook just about anything....except for pork, doesn't matter what cut, it always seems to be a disaster. So of course for this Mother's Day my MIL re... See more
Love using it. I have the meater block with 4 probes. Last year the app had a screen that shows all 4 probes with Internal, Target and Ambient temperature and estimated cooking time. Then after an... See more
Company replied
Company details
Written by the company
The First Truly Wireless Smart Meat Thermometer
Contact info
United States
- meater.com
4.0
Great
6K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
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Useless in BBQ and oven
Don’t buy a Meater if you plan to use in an oven or bbq as the connection will drop out.
I contacted Meater customer service who told me this! They were extraordinary unhelpful. Avoid.
August 19, 2025
Unprompted review
Reply from MEATER
Thank you for your comment, Simon. We’d like to help you check this. Connection challenges in enclosed spaces like ovens or BBQs can occur when the probe is positioned too deep inside or when the signal is blocked by the metal enclosure. This can be improved by ensuring proper placement and by using MEATER Link or a MEATER Block to extend the range, allowing the signal to travel through your home network instead of relying only on Bluetooth. These steps often provide a reliable connection for longer cooks. Our Customer Service team is available at support.meater.com, where you can get assistance through chat or phone.
Bad product, even worse company
Have had a Meater Plus for over 2 years and a Meater 2 Plus for over a year. My original Plus mostly works okay with occasional connection issues. The 2 Plus is absolute garbage. Probe base and phone about 6 inches apart and there are connection issues before it even goes in the smoker. When it does work it will stop working after an hour. Spent over an hour on the phone with chat "support" where the tech told me he could see all my cooks and data and it absolutely did not disconnect. So 1) thanks for accessing my personal data without my permission. That alone lost me as a customer and 2) call me a liar? yes I love arguing with random clueless people in my spare time, Clearly I made it all up. Seriously . . . This company is the Donald Trump of technology. Just because you deny something doesn't mean your product is not trash. You dan not deny reality. A few days later after answering the support questionnaire I get an email from "someone" offering to help . . from an email address that bounces. She told me she could see the pictures I sent. Tried to tell me that a slight discoloring of the metal in the probe would block a bluetooth signal. These people just make up whatever they think you will believe so they can blame you instead of the garbage product.
July 31, 2025
Unprompted review
Reply from MEATER
Hello Robert, we appreciate your comments about your experience. Based on what you’ve described, the connection dropouts you’re seeing with your MEATER 2 Plus may be caused by interference from surrounding devices, shielding in the smoker, or internal probe components that are no longer transmitting at optimal strength. In some cases, updating the firmware or replacing the affected probe can restore consistent performance. We would like to clarify that the only information collected is about your cooks, and you can always delete the account in the MEATER app. We understand you have already been in touch with our team, and we remain here to assist you in the future for further support, so we can get this resolved for you.
SCAM COMPANY - WHERE IS MY REFUND?
Bought the meater pro a few weeks ago, it ruined £260 of fillet steak that I was cooking for a client.
Sent it back , they received it back on the 31st July, still have not had a refund.
Spent 40 minutes on a "chat " page as I could not locate a phone number in the UK.
Was told I would get my refund almost immediately.
I have now filed a complaint with my credit card provider , American Express.
I would not touch this company with a barge pole !
July 31, 2025
Unprompted review
Reply from MEATER
Thank you for reaching out and sharing your experience.
We are unable to access order details or request account information through this platform. For support with your refund, please contact us directly at +1 888 407 0303 or visit support.meater.com. Our team is ready to assist you further.
Best regards,
MEATER
Meater failure
I bought the MEATER Pro Duo one month ago and one probe failed instantly. There is a different between 2 two sensors of 90° C in the ambient temperature. Dennis from the support say it is normal and the sensors are ok, it could be moisture in the gas grill. Hahahahaha, never tough before that its possible to get such a stupid answer. Before anyone says again, the sensors were in different locations, yes, 2 cm apart when operating on a rotisserie. A difference of 90°C shouldn't be possible here.
I can't recommend this sensors in case of this failures and the bad Wi-Fi reception.
July 28, 2025
Unprompted review
Reply from MEATER
Thank you for sharing your experience with the MEATER Pro Duo, Michael. A temperature difference that large between sensors is unusual, as the probes are designed to provide consistent and accurate readings. Variations can sometimes occur due to environmental factors, but such a significant gap suggests a deeper calibration or hardware concern. We encourage you to visit support.meater.com, where our Customer Service team is available via chat or phone to help diagnose and find a resolution to ensure your device performs reliably.
Great online chat support for probe purchased 6 years ago…
I purchased my Meater+ probe back in 2019 and recently realised it had stopped connecting to the app, even though everything looked good on the dock (green flashing light) and my phone could see the bluetooth but it wouldn't pair.
I used the online live chat and 'Bassma' was really helpful - my version was so old it didn't have a reset button but over about an hour of chatting and lots of tests and resets/reinstalls it now works again :-)
I don't know many companies that would spend that time rather than tell me to buy a replacement after the first few resets failed.
July 20, 2025
Unprompted review
Reply from MEATER
Thank you for taking the time to share your experience. We’re really glad to hear that Bassma was able to assist you through the live chat and get your original MEATER+ from 2019 working again. Even without a reset button on the older version, it’s great that with some persistence and testing, everything was brought back online. We believe in supporting our customers well beyond the initial purchase, and it's great to know that commitment made a difference for you. If you ever need assistance again, whether it's troubleshooting or just getting the most out of your cook, you can always reach us at support.meater.com via chat or phone.
Total crap
Total crap. The battery dies but you don’t know that until it won’t connect and then it’s useless until you charge the probe (several hours). Worst design ever. Straight in the bin
Oh, and when you eventually get through to their useless customer service, they won’t help saying, go back to your retailer.
And in response to their reply, where did I mention I used rechargeable batteries? I was using Duracell Alkaline!!
July 20, 2025
Unprompted review
Reply from MEATER
Thanks for your feedback. We recommend using standard alkaline batteries, as rechargeable ones may not provide the full voltage needed for consistent performance. We’d like the chance to review your experience further. Please contact us at +1 888-407-0303 or visit support.meater.com for assistance.
Best regards,
MEATER
I ordered on the official website…
I ordered on the official website meater.com. They are not able to deliver their own product. I took me more than half an hour to hear that. Horrible company.
July 16, 2025
Unprompted review
Reply from MEATER
Thank you for taking the time to share your experience regarding your order through our official website. We understand the importance of timely and clear communication, and we recognize that the delay in providing information about your order was not ideal. During high-demand periods, such as the summer season, response and fulfillment times may be impacted. We’re actively working to simplify these processes to ensure a more efficient experience moving forward.
If you’d like further assistance, feel free to use our callback option or connect with us via live chat at support.meater.com for real-time support from our team. We’re here to help.
The worst customer service I have experienced.
The worst customer service I have experienced. I have a 4 probe block. It will load to the app - but will not connect and remains stuck on 'open app + add block' on the block itself. I went through every stage on their support page. I then contacted them via their chat option - when I told 'Gigi' that I had tried all their recommended support steps - they simple disconnected the chat. I have tried calling them - (there is only 2 options to contact, either online chat or telephone) - I was told 'less than 2 mins wait' (on the 2 occasions I have tried to call them) and after 30 mins, there is still no answer.
I cannot stress how frustrating and disappointing their 'support' service is. I then see on other reviews with similar concerns, they ask you to contact them via the website (which is the problem in the first place!).
I will honestly never purchase another product as for the price, you need the reassurance that if something is wrong, there will be help from the company which there is none at all.
So disappointing.
July 11, 2025
Unprompted review
Reply from MEATER
Thank you for sharing your detailed experience. It sounds like you’ve taken all the right steps, and, understandably, you're seeking clear and timely help when your device isn’t pairing as expected. The block staying on “Open App + Add Block” may suggest an incomplete pairing loop or a firmware hang, especially if the app recognizes the Block but fails to connect properly.
A full reset of both the Block and the app (including clearing cache or app data on your phone), followed by re-adding the Block while connected to 2.4 GHz Wi-Fi, often resolves this behavior. It’s also important to ensure the app has location and Bluetooth permissions enabled.
We want to get you back to cooking reliably. Please reach out again via support.meater.com, where our support team is available through live chat or phone. Let them know your case involves persistent pairing problems after prior troubleshooting, so they can escalate it accordingly.
Please choose something else!
I bought the Meater block with 4 probes as a gift for my husbands 'big' birthday. I used their discount code and was happy until he tried to use it. Two probes just wouldn't connect. The next time he tried, one wouldn't connect until 3hrs into the cook.
We wondered if we'd got a faulty one, so tried all of Meater suggestions. We spent hours on the phone. In the end, we asked for a refund.
That's where things got really bad. They tried all sorts to prevent us returning it, then said they'd send us a paid return label. Days passed, nothing. We called again. A return label was sent, but it was just an address label. Another call. They don't issue prepaid labels, and we'd never been told that. But they could issue a prepaid label if we went through their troubleshooting process. We'd already done that, they said we hadn't. We said we'd pay to get it back to them, so they sent me a slightly different address. I sent it royal mail special delivery and thank goodness I did.
When I got back from the post office a prepaid label arrived by email. I was pretty peeved but I'm glad I posted it.
After a few days, we called again, yes they'd got it and would issue a refund. No refund arrived. We called again. They didn't have it, it was lost in the post. Luckily we had proof of delivery and they eventually 'found' it. A refund followed about a week later.
The product concept was great, it looked amazing but it didn't work and their customer service was non-existent.
June 30, 2025
Unprompted review
Reply from MEATER
Thank you for sharing such detailed comments. It’s clear you went to great lengths, both in trying to get your device to work and in following through on the return. The experience you’ve described doesn’t reflect the standard we aim to provide.
The connectivity situation you encountered could have been caused by a firmware sync failure or internal probe mispairing, both rare, but they do happen. When multiple probes fail to connect or connect after long delays, it usually signals a deeper sync or block firmware problem, not just a one-off glitch.
Your effort in providing proof of delivery and persistence on follow-ups ensured the return was ultimately processed correctly, but it should never require that level of chasing. We understand this was a special gift, and it should have felt like a celebration, not a hassle.
If you’d ever consider giving us another chance, we’d be happy to walk through any setup questions or device options in advance to make sure it’s the right fit. In the meantime, if there’s anything unresolved or if you need to provide further feedback, you’re welcome to contact us directly at support.meater.com via chat or phone.
Temps Not Accurate
A friend recommended these, so I bought them to make it easier to cook my meat perfectly each time. The first couple cooks came out perfect—steak and chicken. The last couple were overcooked—steak and chicken. During the last cook, I noticed the “Ambient” temperatures were up to 70 deg F different among the probes. (I expected a little difference, but that seemed like a lot.) I put the 4 probes on a plate in the sun to test their consistency, and there was a >10 deg F difference among the probes (internal vs ambient, probe to probe, all within 1” of each other—see photos for example).
I reached out to tech support 3 times to try to figure out how to fix the issue. The last contact, Luis, had me put the 4 probes in an ice bath. The temp difference was 4 deg F among the probes.
Luis told me:
• Within 7°F / 4°C of the target temperature for Alpha Collection probes.
• Within 5°F / 3°C of the target temperature for Pro Collection probes.
While I get your point, the ice bath test provides us the most accurate information possible. I've already checked the information here, and we can assure you that the probes are reading accurately under our parameters.
So, even though their website says…
All MEATER probes are lab-calibrated and thoroughly tested:
• Alpha Collection: ±1°F / 0.5°C
• Pro Collection: ±0.2°F / 0.1°C and includes a calibration certificate
So while your MEATER might not match another thermometer exactly, you can trust it's giving you a highly accurate reading where it matters most.
…it sounds like they can actually be much less accurate than described.
This difference appears to be much larger at higher temperatures, and that’s the difference between a perfectly-cooked piece of meat and a dry, tough one.
I guess I’m back to hoping the meat turns out they way I want it…or finding a different thermometer.
7/10
Thank you for replying, Meater.
I have updated the firmware and software. I've talked to tech support folks 3 times, and they offered to replace 1 probe (not sure why). The ice bath test showed 4 deg F of discrepancy for the internal temps which Luis, the last tech support person, said was within your limit of 5 deg F for the Pro model. I wouldn't worry about the technical aspects if the meat was cooking properly, but it seems to be coming out overcooked each time.
July 8, 2025
Unprompted review
Reply from MEATER
Thank you for taking the time to share your thorough experience and observations. It's clear you've gone to great lengths to test the probes in different conditions, and we appreciate your attention to detail.
You're right to expect consistency and accuracy. While MEATER probes are factory-calibrated and tested under controlled conditions, variation in ambient temperature readings can occur, especially when probes are exposed to direct sunlight or different airflow conditions. The internal sensor in each probe is highly accurate within the meat, but ambient readings are more sensitive to placement, airflow, and proximity to surfaces like plates or grates.
Your ice bath test confirms that internal sensors are within expected tolerance at lower temperatures. However, the broader ambient discrepancies at higher temps, particularly during actual cooks, can impact cook predictions, especially for meats with narrow doneness windows like steak.
We understand how that can reduce confidence in the results. If you haven’t already, updating your app and firmware may help with syncing and accuracy. For deeper insight into how to interpret ambient fluctuations or to evaluate if your probes qualify for replacement based on tolerance thresholds, our support team can take a closer look. Please reach out to us directly at support.meater.com for chat or phone support. We'd be happy to continue troubleshooting with you and ensure you’re getting the performance you expect.
2 hour wait to get through
Horrible customer service.They refer to support.meater.com which has a small chat window which is at least 20 minute -1 hour wait. No email possible!!!
Last 2 conversations for a shipping label took me 2 hours! Now on hold to ask weeks later why I got no refund. I just wanted to exchange for a pro version but will NOT and will never buy this product again. Customer reviews are answered by chatgpt power client desk.
@Meater if you want to help fix my refund instead of giving standard replies:
Order #7D9A87AA
RMA Reference 77828959
Tracking 3SOPKZ109195212
July 7, 2025
Unprompted review
Reply from MEATER
Hello Mike, thank you for providing your order details and taking the time to explain what’s been going on. You’ve clearly made a real effort to resolve this, from initiating the return to waiting on support, to following up about the missing refund, and the fact that it’s still unresolved weeks later is not the result we would like for your situation.
Spending hours in chat just to get a return label, only to wait again with no clear update or confirmation, is not how this process should work, especially when you were open to exchanging for another model. You deserve direct, timely help and a proper resolution. We’re going to make sure this is looked into immediately. Please contact us at support.meater.com, and once connected, reference your Order #7D9A87AA and RMA #77828959 so we can escalate this without further delay. Our team is available by chat or phone and will treat this as a priority.
Terrible communication and delivery
I’m not judging the product but the company communication and web site. I ordered the product over 2 weeks ago and still haven’t received it despite a 1 to 2 day delivery estimate on the order form. Funny excuses by support and no clear communication or tracking - buy it in a shop if you want it but don’t trust any delivery time estimates and such on the web site.
June 30, 2025
Unprompted review
Reply from MEATER
Thank you for bringing this to our attention. We understand how important it is to receive clear updates and reliable estimates, and we regret that your experience fell far short of expectations. To make this right, we would like to get in contact with you to provide the appropriate steps and find the tracking information if available. Please contact us directly at support.meater.com so we can prioritize your case and ensure a resolution.
We value your feedback and will use it to improve our website estimates and customer communication. Thank you for giving us the opportunity to address this, and we hope to restore your trust in our company.
Doesn't connect to the charger half the…
Doesn't connect to the charger half the time so you can't use it. More often than not we just do it the old way because the device isn't working (ie. timing it and checking by eye).
Good when it works though.
Edit: re the response, cleaning doesn’t help.
June 28, 2025
Unprompted review
Reply from MEATER
Thank you for taking the time to share your valuable feedback. It sounds like the charging situation is quite surprising, making the device unreliable. This could be due to a faulty charger or connection scenarios. To address this, you might try cleaning the charging contacts and ensuring they are free of debris. Checking for any firmware updates could also help. If these steps don't resolve the matter, we invite you to reach out to our support team for further diagnosis and assistance.
Dead after a bit over two years..not…
Dead after a bit over two years..not worth the price
December 20, 2024
Unprompted review
Reply from MEATER
Thank you for your honest feedback about the conditions of your MEATER unit after two years.. This could be due to wear and tear, a manufacturing defect, or the device's maintenance during the period of usage. To address this, you might try contacting us. Please know that our customer support team is available to assist with any diagnosis steps, adjustments, or warranty-related solutions that might help. We invite you to contact direct support.meater.com.
Meater sales scam?
The Meater probes work as intended. However, their sales system worked very poorly for me.
I tried to order a Meater Pro XL on the Meater website. Rather than a confirmation email, I got an email saying I had left an item in my basket. I checked my original browser window where I made the purchase, it looked complete, so I waited a while for a confirmation email, but never got one. So I opened the email Meater had sent, and clicked to finish the transaction.
I then got a notification from my credit card company asking if two purchases for the same amount were valid. I immediately called Meater customer support and explained that I only wanted one item, not two. She said she would cancel everything up to that point and then we would start over. She ultimately sent an email and told me to click on it to make the purchase. And that is when I unknowingly purchased a third one.
I assumed all was well when I received one item in a timely manner. But a couple weeks later I received two more. I checked my credit card and there were indeed three identical charges, but curiously they were two days apart.
Since then I have made multiple calls to customer service with various promises of refunds and return shipping authorizations, but no actual progress. So I have now disputed the charges, my credit card company has credited my account for two items and is investigating.
I will never do business with Meater again. A different, well-respected company now has a competing item for lower cost. I recommend researching thoroughly if you want totally wireless temperature cooking probes.
June 12, 2025
Unprompted review
Reply from MEATER
We sincerely appreciate you taking the time to share your experience. Your feedback is incredibly valuable, and we understand how a simple transaction turned into such a surprising situation. To make this right, we would like to get in contact with you to ensure the disputed charges are resolved in your favor without further delay. Additionally, we will arrange a prepaid return label for the two extra items. Please contact us directly at support.meater.com to get personalized assistance from our team. Thank you for holding us accountable, and we wish you all the best with your cooking endeavors.
I threw this out
Sometimes you don't need a feature rich ap, you just need the temp. Without trying to figure out what the ##*$$ password is. You need something besides this, because it won't even let you assign an easy password. You have a ##@#@$$$ secure thermometer.
June 24, 2025
Unprompted review
Reply from MEATER
Thank you for your honest feedback about the application functionality. We hear you loud and clear; this situation you’re describing stems from our security requirements. While we want to keep customer accounts secure, we recognize that not everyone wants or needs a complex password. To address this, if you’d like help resetting your password to something simpler (within our system’s requirements), our support team would be happy to guide you through the process. Just reach out at support.meater.com to access our Support Wizard, FAQs, and MEATER Customer Service. We are here to help you and provide an accurate resolution.
Unreachable customer service
Don’t order direct from meater. They’re unreachable in case of questions or returns. Check other reviews as well. Took me 2 hours to get a return label
There is no support email and they refer to support.meater.com which is a chat window that keeps you online for 30 minutes on average before slowly chatting back.
And still no refund
@Meater: do better then a ChatGPT answer
June 24, 2025
Unprompted review
Reply from MEATER
Thanks for trusting us with your concerns about our customer service accessibility, especially for post-purchase support like returns. We understand how surprising it is to spend hours trying to get a return label. To immediately address your situation, we highly recommend that you contact us directly at support.meater.com to ensure your return is processed smoothly and any refunds are issued without further delay. Moving forward, we’re taking steps to improve response times. We appreciate your patience and honesty.
Reply from MEATER
We sincerely appreciate you taking the time to share your experience about the behavior in your MEATER unit. We would like to hear from you to get more information about this situation and, together, find a proper solution. Here’s what we’ll do for you right now: We highly recommend that you get in contact with us directly at support.meater.com to get immediate assistance and provide a full diagnosis. We will wait for your response. Thank you for your time and patience.
Don't waste your money
I have had this device for about 2 years. It is terrible. I bought it because of rave reviews from a carnivore you-tuber. I have had issues every single time I have tried to use it. Constantly loses connection. I have to change battery almost every time I use it. I'll stick with my $3.00 home goods meat thermometer. I am good with technology, so it's not a "user error" situation. Just crappy product.
June 22, 2025
Unprompted review
Reply from MEATER
Thank you for sharing your honest experience. From what you’ve described, this could be a combination of Bluetooth interference (common with thick grill lids or crowded wireless environments) and a battery drain problem we’ve since addressed in newer hardware versions. Here’s what we’d like to do: Even though your device is outside the standard warranty, we’d like to get in contact with you to find alternatives for your situation. Please contact us at support.meater.com to get personalized assistance.
Continual disconnet issues
Continual disconnet issues. Will not stay connected even at 5 feet. A waste of time and money. I have bought several of these over the last couple of years based on "influencers" representation. I highly recommend finding something that actual works.
June 21, 2025
Unprompted review
Reply from MEATER
Thank you for taking the time to share your valuable feedback about the connectivity situation with your MEATER unit. The situation you've experienced could be related with with the Bluetooth signal, normally caused by obstructions while cooking, particularly in environments with common interference sources like metal surfaces, other wireless devices, or even certain types of grill/smoker materials. We'd like to make this right in the most straightforward way possible. Please contact us directly at support.meater.com to get further assistance from our team and a full diagnosis to find the best resolution to your concern. Make sure to contact us to work together.
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