How a company reacts when things go wrong is often more important than when everything is fine. On Christmas Day I was unable to establish a connection to my nearly new Meater Pro probe to be able to... See more
Company replied
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Review summary
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Based on these reviews
The probe hardware is fantastic, simplifies the cook and cleaning and management of tools so well. I would love to see some improvements in the app: firstly a chart view with multiple probes displayed... See more
I just recently purchased the Meater Pro Duo. I can cook just about anything....except for pork, doesn't matter what cut, it always seems to be a disaster. So of course for this Mother's Day my MIL re... See more
Love using it. I have the meater block with 4 probes. Last year the app had a screen that shows all 4 probes with Internal, Target and Ambient temperature and estimated cooking time. Then after an... See more
Company replied
Company details
Written by the company
The First Truly Wireless Smart Meat Thermometer
Contact info
United States
- meater.com
4.0
Great
6K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Stopped working after 2 uses
Stopped working after 2 uses. Won’t connect. Practically useless now.
June 4, 2025
Unprompted review
Reply from MEATER
Thank you for sharing your experience about you experienced with your device functionality. The connection situation you’re describing suggests a potential hardware defect or firmware glitch. Please contact us at support.meater.com with your order details to provide a full diagnosis and find the appropriate solution to this matter. We’re reviewing quality control to prevent future situations, and we appreciate you giving us the chance to make this right.
very slow order processing
Promoted "next day delivery" ... Almost 3 weeks after ordering, nothing has happened yet...
June 1, 2025
Unprompted review
Reply from MEATER
Thank you for bringing this to our attention. We understand there has been a delay in fulfilling your order. To make this right, we highly recommend that you be in contact with us directly at support.meater.com for further assistance. Our customer service team will personally ensure everything arrives as promised. In the meantime, please check your email for updated tracking details. Our support team is ready to assist you.
Maybe I got a bad one but no matter two…
Maybe I got a bad one but no matter two of the four probes don’t stay connected and don’t work. They will be great for a couple hours then they lose connection which is bad when it come to meat. Maybe I just got a bad set, but for the price they should work.
June 16, 2025
Unprompted review
Reply from MEATER
Thank you for sharing your experience about the connection situation you have been experiencing. The intermittent disconnections you describe could stem from a few scenarios, including signal interference (common with thick metal smokers) or a rare battery defect in the unit. We’d like to make this right immediately. Please contact us directly at support.meater.com so our engineering team can investigate further and provide the appropriate solution.
Useless
Useless. the entire point of a wireless bluetooth temp probe is to be able to leave the cooking area. Your phone needs to be within 50 feet of the probe. It would be nice to be able to leave your house and still know what temp your cook is at. Do not understand the entire premise of this product
June 15, 2025
Unprompted review
Reply from MEATER
Thank you for your honest feedback about the distance range in your MEATER unit. We completely understand your situation. As a solution to your inquiry, we have available the MEATER link. To use this, you will need a second Android or iOS device and access to a WiFi network. Your second smart device will serve as a bridge from your MEATER product's Bluetooth to your home’s WiFi. Due to this, the second device has to remain within Bluetooth range during your cook; this will allow you to remain connected and monitor your cook anywhere in your home's WiFi network. If you require further assistance or guidance, please contact us at support.meater.com.
Your can’t contact them at all
Your can’t contact them at all, hence the one star review. My probe doesn’t hold power and does not a last a cook. Have replaced batteries etc but still disconnects after about 30mins!!!
No one there to support!!!
June 15, 2025
Unprompted review
Reply from MEATER
Thank you for your feedback about the situation with the unit performance and the available support. We’ve identified some scenarios that can cause premature power loss, and we’d like to provide a full diagnosis of your probe and firmware that could resolve this matter. To ensure you’re never left without support again, we’re also recommending that you please contact us at support.meater.com
Please email us directly at support@meater.com. You deserve the best communication, and we’re committed to making this right.
The practicality of this device is very…
The practicality of this device is very nice if only the Bluetooth connection would last beyond 10 feet. What the point of having a wireless connection when the second I step inside the house the connection gets lost.
June 15, 2025
Unprompted review
Reply from MEATER
Thank you for sharing your thoughts with us. We truly appreciate your feedback about your experience with the Bluetooth connection. It sounds like the situation may be related to the device's Bluetooth range, which can be affected by obstacles such as walls and metal surfaces. As a solution, we recommend ensuring that the device is positioned in an open area with minimal obstructions. If this matter persists, please know that our customer support team is available to assist with any steps, adjustments, or warranty-related solutions that might help. Thank you again for your patience and understanding. Explore support.meater.com for helpful tools like our Support Wizard, FAQs, or personalized assistance from our Customer Service team.
MEATER is a Scam Wrapped in Marketing — Total Junk, Zero Support
I’ve had it with this brand.
I bought the MEATER Probe 2 thinking I was investing in a premium, high-tech tool for serious cooks. In reality? I paid top dollar for a glorified toothpick with Bluetooth that can’t even stay connected for 10 minutes. I’ve used it less than 10 times, and it’s already failed me in 5 consecutive cooks — including long briskets where the entire point of the probe is to be reliable.
What’s worse? MEATER’s customer service is a masterclass in corporate gaslighting. I followed every instruction, kept the charger close, kept my phone nearby, and even bought a previous replacement — which also failed. Now they want me to pay AGAIN for another “discounted” unit. Are you kidding me?
They won’t offer a refund. They won’t stand by their product. They won’t even offer to downgrade me to the older version (which actually worked) unless I pay again. So basically, their solution for a faulty product is: “Here, give us more money and maybe this one won’t suck as much.”
The support team hides behind “policy,” while ignoring the obvious: the product doesn’t work. Period. I’ve spent more time resetting this thing than cooking with it. I paid for peace of mind — and got a glorified anxiety device.
Bottom line: MEATER is a brilliant marketing gimmick built on unreliable tech and backed by a support team that will drain your wallet instead of fixing your problem. If you’re serious about grilling, smoking, or just cooking anything that matters — run the other way.
Buy literally anything else.
June 14, 2025
Unprompted review
Reply from MEATER
Thank you for taking the time to share your experience. We understand your situation related to the MEATER performance and the customer service support. The connectivity behavior you’ve faced could be related to multiple factors, such as probe maintenance, firmware update, or any signal obstruction. Here’s how we’ll make it right: Please make sure to contact our specialized team to provide a correct diagnosis and find the best resolution to your concerns. We can connect with you through a video call, and make sure to check your device. Contact us at support.meater.com. Our Customer Service team is ready to assist
Extremely disappointing customer…
Extremely disappointing customer service. After waiting 45 minutes to connect to a live person via chat, the customer service agent just left the chat and me hanging. Why would MEATER want to address any of my concerns after collecting my $300? Clearly my time means nothing. :(
June 14, 2025
Unprompted review
Reply from MEATER
Thank you for bringing this to our attention. We sincerely apologize for the surprising experience you had with our customer service. During the summer season, the wait times could be a little higher than usual. To properly manage the situation with this inconvenience, we would like to remind you that we have the callback option available for you to make this process smoother. As well, you can always reach out to us via chat by visiting support.meater.com or directly to our phone number to get personalized assistance from our Customer Service team. We hope to get this resolved for you as soon as possible.
BUY ANOTER BRAND PLEASE
I got 7 cooks out of it before the most expensive thermometer i ever bought stopped working in less than a year, i bought it for smoking brisket and got to use it once for that, no big deal, things break and it has a warranty. THEY MUST BREAK REALLY OFTEN BECAUSE THEY MAKE IT TOO HARD TO GET WARRANTY
June 1, 2025
Unprompted review
Reply from MEATER
We appreciate your constructive feedback about your MEATER unit. The situation you experienced could be related to a component defect. Here’s how we’ll make it right: If you’re open to it, we would like to hear about your scenario, perform a video call to locate the damage, and provide a full diagnosis on your device. We are open to discussing possible solutions to your complication. Please contact us directly at support.meater.com to get personalized assistance from our team.
After a year or so quit working
After a year or so quit working. Works for 15 minutes then disconnects even though phone is next too prob. Might look for different company.
June 11, 2025
Unprompted review
Reply from MEATER
We extend our gratitude for your feedback about the disconnection situation. The behavior you’re describing (short connectivity periods followed by dropouts) typically points to a battery or sensor condition that can develop over time with frequent high-heat exposure. While our products are designed for durability, to make it right, we’d like to hear from you and get more context on your scenario. We could do a video call and provide a full diagnosis for your device. Please explore support.meater.com for helpful tools like our Support Wizard, FAQs, or personalized assistance from our Customer Service team.
Relax and grill something.., Not with this device
Imagine having a device that tells you EXACTLY when your food is perfectly cooked, without opening and closing the grill lid 20x to check.
Such was the promise of Meater.
Alas, the frustration involved in using this devise is hardly worth the payoff.
This company needs to spend more time supporting the their product than trying to sell more.
The world is frustrating enough w/o Meater ruining an otherwise perfect day of grilling
June 10, 2025
Unprompted review
Reply from MEATER
Thank you for sharing this experience with us. We understand how surprising this must be. The connectivity situation you faced suggests either interference from your grill’s environment (thick metal, other devices) or a hardware flaw. Here’s how we’ll make it right: We’d like to be in touch with you to provide a full diagnosis. Please know that our customer support team is available to assist with any steps, adjustments, or warranty-related solutions that might help. Please contact us directly at support.meater.com for further assistance.
The new update is garbage and on top of…
The new update is garbage and on top of it, it has connectivity problems now! I was thinking of updating to the new version, but not anymore!
June 8, 2025
Unprompted review
Reply from MEATER
We extend our gratitude for your feedback about how the new update has caused significant concerns, including connectivity situations. This could be due to bugs introduced in the update or compatibility scenarios with your device. To address this, you might try restarting your device and reinstalling the app. Checking for any additional updates that might fix these bugs could also help. If this persists, reaching out to our support team with detailed information about the issues you're experiencing might lead to a more specific solution. Please feel free to contact us directly at support.meater.com for further assistance.
I'm extremely disappointed with this…
I'm extremely disappointed with this product. It won't connect despite the probe, charger, and my phone all within 5 feet. Worst $100 I've ever spent, I hope I can return to Costco.
June 8, 2025
Unprompted review
Reply from MEATER
Thank you for your honest feedback about the connectivity situation. We understand this is quite surprising, especially given the proximity of the devices. This could be due to interference, a faulty probe, or a software circumstance. To address this, you might try restarting all devices, ensuring the app is up to date, and checking for any firmware updates for your device. If these steps don't resolve this, contacting our support team for further assistance or considering a return to Costco might be the best solution. You can access self-help resources like our Support Wizard and FAQs, or reach out to us directly at support.meater.com.
Can no longer recommend
When the MEATER 2+ works it’s great. Cooked some of my best steaks and even fried a turkey with it.
Issue is there is a 50/50 chance when I take the probe off the charger that it’s going to be dead or not connect at all. I’ve troubleshooted over the year and a half I’ve had it. Kept the flat part of probe spotless. Put a better battery in the charger. I’m convinced at this point that it’s charging to 100% and then slowly dying on the charger. Biggest flaw is that aside from a green light when you put it on the dock, there is zero way to confirm if it’s charged or actively charging.
Finally talked to support today, and best they can do is 30% off a new probe. Not sure if that’s worth it at this point. Wish I had reached out earlier, but always thought I was doing something wrong.
June 7, 2025
Unprompted review
Reply from MEATER
We can’t thank you enough for letting us know about this experience. We appreciate your feedback about the inconvenience you've encountered with the MEATER 2+. It sounds like this may be related to the probe's charging mechanism, which could be causing it to lose power while on the dock. As a solution, we recommend ensuring the probe is properly seated on the charger and checking for any signs of wear or damage. If this persists, please contact our customer support team at support.meater.com to discuss further options and provide a full diagnosis. Thank you again for your patience and understanding.
If I could give zero stars I would
If I could give zero stars I would. We attempted to use the Meater wireless thermometer when preparing a boneless prime rib. As soon as we placed the prime rib in the oven and took three steps the thermometer disconnected. I gave it another chance tonight when prepping to smoke a brisket. Again as soon as I closed the lid and started to come inside the thermometer disconnected. I would not recommend this thermometer you will be extremely disappointed. I am going to continue to use the Traeger thermometer for smoking and shop for a better option for the oven.
June 6, 2025
Unprompted review
Reply from MEATER
Thank you for taking the time to share your valuable feedback. It sounds like your MEATER device is having a significant connectivity issue, especially when used in the oven or smoker. This could be due to interference from the metal surfaces or a weak signal. To address this, you might try ensuring the thermometer and receiver are as close as possible and minimizing any obstructions. Checking for firmware updates and maintenance on your device. We invite you to explore support.meater.com for helpful tools like our Support Wizard, FAQs, or personalized assistance from our Customer Service team.
Thing sucks
Thing sucks. Wtf is the point of it being wireless. And connect to my phone. If I have to keep my phone less then 5 ft away from the meat I’m cooking. I can’t even be in my living room that’s attached less then 15ft from my kitchen with out it saying it’s disconnected. Useless
June 6, 2025
Unprompted review
Reply from MEATER
Thank you for sharing your feedback with us about your experience with the wireless connection. It sounds like this may be related to the Bluetooth range, which can be affected by obstacles such as walls and metal surfaces. As a solution, we recommend ensuring that the device is positioned in an open area with minimal obstructions. If this persists, please reach out to our customer support team for further assistance. Please know that our customer support team is available to assist with any steps, adjustments, or warranty-related solutions that might help. Thank you again for your patience and understanding. Find instant help at support.meater.com, try our Support Wizard, FAQs, or contact Customer Service.
absolute worst customer service
You have the absolute worst customer service I have ever experienced. No way to contact anyone without waiting 40 minutes or more and the rep I chatted with (finally) was incompetent.
May 29, 2025
Unprompted review
Reply from MEATER
We really appreciate your input about how your experience with customer service has been extremely inconvenient. To address this, we would like to invite you to find instant help at support.meater.com, try our Support Wizard, FAQs, or contact Customer Service. Please know that our customer support team is available to assist with any necessary steps, adjustments, or related solutions that might help.
Meater Pro Duo - Update
Update to previous review. I got a hold of customer service and they are replacing the Meater Duo after discussion of the problems.
June 2, 2025
Unprompted review
Reply from MEATER
Thank you for your valuable feedback. It sounds like your MEATER Pro Duo has been experiencing energy situations. The behavior of holding a charge and staying paired could be due to a defective unit or battery problems. To address this, you might try resetting the device, ensuring it's fully charged, and checking for any firmware updates. If these steps don't help, reaching out to our customer support team and explaining the situation in detail might prompt them to offer further assistance. Find answers fast at support.meater.com to get live Customer Service support.
Excellent plot product until you’re…
Excellent plot product until you’re outside of the factory warranty. One of my meter pro two lost connection with doc. Their solution was offering me 15% off a new probe or new products. When I informed them, they already have a 30% off on their website they check into it and said OK just go to the website and get a new one if you want them because I can’t do anymore than 30% off. So they lost a loyal longtime customer over $23.85 because that’s the difference of 15% that they could not stack on top of the 30%.
June 1, 2025
Unprompted review
Quit working and won't replace.
I was showing my meater plus2 to my son in law and it would not connect to my phone. I haven't used it for a while so I replaced the battery and left it on my shelf for three months. Got it out and it still would not connect. Did all the things they say to do on online support. Still not working. Called and was talked through the same thing for 45 minuets and finally told that is nothing to do with what I did, but it was a bad probe. They offered to sell me the probe only to replace it for $40.00. I did not have that many cookies with this so I don't want to have another one that won't last 2 bbq seasons.
June 1, 2025
Unprompted review
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