MEATER Reviews 6,169

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are particularly impressed with the support team, highlighting their helpfulness and efficiency in resolving issues, even for older products or complex problems. People appreciate the personalized approach and the company's commitment to customer satisfaction, often receiving replacements quickly. However, some customers were dissatisfied with the product's quality and user experience. They frequently report issues with probes failing to connect, losing charge, or providing inaccurate cooking times. The app is also a point of concern for some, with complaints about its interface and connectivity. A few other people also felt that customer service was poor, citing long wait times and unhelpful responses.

What people talk about most

Product

Reviewers express ambiguous feedback regarding the product. Many consumers report issues with product... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed disappointment, citing issues like... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing significant frustration.... See more

User experience

Clients share negative opinions on user experience, primarily due to persistent connectivity issues, with... See more

Application

Customers consistently note negative experiences with the app, primarily due to constant connectivity issues.... See more

Based on these reviews

Rated 5 out of 5 stars

How a company reacts when things go wrong is often more important than when everything is fine. On Christmas Day I was unable to establish a connection to my nearly new Meater Pro probe to be able to... See more

Company replied

Rated 5 out of 5 stars

The probe hardware is fantastic, simplifies the cook and cleaning and management of tools so well. I would love to see some improvements in the app: firstly a chart view with multiple probes displayed... See more

Rated 5 out of 5 stars

I just recently purchased the Meater Pro Duo. I can cook just about anything....except for pork, doesn't matter what cut, it always seems to be a disaster. So of course for this Mother's Day my MIL re... See more

Rated 5 out of 5 stars

Love using it. I have the meater block with 4 probes. Last year the app had a screen that shows all 4 probes with Internal, Target and Ambient temperature and estimated cooking time. Then after an... See more

Company replied


Company details

  1. Electronics & Technology

Written by the company

The First Truly Wireless Smart Meat Thermometer


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Tried to sign up from app on iphone and…

Tried to sign up from app on iPhone and it wouldn’t allow me to enter password. Meater AI “help” said sign up from website. As soon as I put in email it said it sent me something to make sure I’m who I said I am …. Nothing came..
tried to get back on to AI’chat’… not there. This whole system set up is wonky and someone should lose their job.
My dog smells buts to make sure they say who everyone is… that’s where I’m putting this useless thermometer

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

Save your money. Connection stinks and time estimate doesn't work.

I was given a meater pro as a gift. If I walk more than about 30ft from the grille I lose connection. Also the estimated time for it to reach temperature is horrible. I am using a camp chef pellet smoker that was at 218 steady showing on the device and it took over an hour longer than estimated. I will stick with the affordable probes that plug into the smoker if I have to be near it anyways to connect.

May 8, 2025
Unprompted review
Rated 1 out of 5 stars

Inaccurate Temperature Readings

Very disappointed. I've tried multiple beef cooks as well as Turkey and no matter what type of meat it is undercooked. I can set the cook to well done and would be lucky if it would pass for medium rare

May 8, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased a four probe block in 2022

Purchased a four probe block in 2022. Problems with connectivity block has to be within arms distance of the probes to work. The last few times I’ve used it the batteries have been dead. When fresh batteries installed and probes charged overnight started losing signal numerous times per cook. Finally quit working all together. Will not power on at all. Spoke with customer service to see if I could send back for repair. Nope they don’t repair. Could only offer me to buy a new controller for $130. Be careful buying from a company that cannot repair their own equipment. I told them I would not spend another$130 to fix a product that they don’t stand behind. When I told them I would fine another company with a better product they said ok thanks for calling. Would not buy from them ever again. I now have 4 probes and a block that are useless.

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

You have to be 5 feet from your grill…

You have to be 5 feet from your grill for this device to even semi work… I’ve bought two of these devices thinking the first one was a Lemmon. They are both garbage… wouldn’t even give them away.
Both of them currently reside in a landfill somewhere.

May 4, 2025
Unprompted review
Rated 2 out of 5 stars

Loses contact!!

It loses contact with the base unit more often than not. Find myself going back to corded thermometers
Shame, had high hopes

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

Garbage.

Won't connect. Won't stay connected. Connection drops. Pairing fails.

I've been trying to use these things since the cursed things came out. When they work, they're great. They hardly ever work. Don't buy this shit.

I'm sure this isn't helpful but I just tried to use one of these worthless things to cook a steak and it yet again failed. I've three of the damned things and not a single one of them will hold a connection. Garbage, garbage, garbage. Tired of it.

April 27, 2025
Unprompted review
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Reply from MEATER

Hi, and thank you for your feedback. Anytime that you have a concern with your probe, you’re not on your own to find a resolution. While many connection issues can be corrected by simply giving the probe a good cleaning with steel wool and baking soda, we have several resources available at support.meater.com to help with anything more involved. There you will find a step-by-step Support Wizard, comprehensive FAQs and contact information for MEATER Customer Service, where agents are available 365 days of the year, until 10:00 PM MT.

Rated 5 out of 5 stars

The probe hardware is fantastic

The probe hardware is fantastic, simplifies the cook and cleaning and management of tools so well. I would love to see some improvements in the app: firstly a chart view with multiple probes displayed at the same time instead of only one at a time. And then a way to turn off the videos to streamline and reduce the number of clicks to get a cook going would improve things a bit

April 24, 2025
Unprompted review
Rated 2 out of 5 stars

Constant disconnects

Constant disconnects. Don’t buy if you have an electric stove.

April 20, 2025
Unprompted review
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Reply from MEATER

Thank you for your feedback. We appreciate your comments about the constant disconnection in your MEATER unit, There are some reasons for disconnection during a cook using the device. We need to check the unit conditions, the behavior of the lights, the maintenance, and if there are any obstacles producing a low signal, we highly recommend that you contact us at support.meater.com for further assistance on this topic.

Rated 1 out of 5 stars

Totally unreliable .either does not…

Totally unreliable .either does not connect or disconnects terrible customer service .the problem is with the software .but the costumer service pretends their not aware of it .and just keeps making suggestions that get you no where .

April 20, 2025
Unprompted review
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Reply from MEATER

Thank you for your review. We appreciate you raising your concerns about our Customer Support team with us, we expect our customers to have the best experience possible, and that includes being open to feedback in order to improve our products and service. If the steps provided in previous interactions haven’t resolved your issue, don’t hesitate to reach out to us at support.meater.com for further assistance.

Rated 1 out of 5 stars

Constant connectivity issies

This piece of equipment never works. It consistently struggles to connect to the probes and they are in position on the base. If you want to spend your time fighting equipment instead of smoking meat, then go for the Meater. I have a new set that was used once and cannot get it to work.

April 20, 2025
Unprompted review
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Reply from MEATER

Thank you for sharing your experience with us. The range of your MEATER can be affected by environmental factors such as walls, other devices broadcasting in the same frequency, closed windows, and more. We recommend keeping the charger as close as safely possible to the probe and avoiding any obstacles between the charger and your phone. If you’re still having issues monitoring your cook, feel free to reach out to us at support.meater.com.

Rated 1 out of 5 stars

meater 2 plus is garbage

meater 2 plus is garbage. after two smokes and one deep fry the sensor can’t read the block. huge waste of time and money. i have been a meater fan since the beginning. yes i’ve cleaned the block and sensor and ran through all common trouble shooting.

April 20, 2025
Unprompted review
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Reply from MEATER

Hi, thank you for sharing your feedback with us. If you’ve cleaned the unit, the next step is to charge it for the recommended time, which is 30 minutes for the MEATER Pro. Make sure to use a fresh alkaline battery and that the LED light turns green when removing the probe from the charger. If there’s a red LED or if the product won’t work after following these steps, we suggest getting in touch with our Customer Support team at support.meater.com. Our representatives have further steps to diagnose the issue and help you find a resolution.

Rated 1 out of 5 stars

the device is unreliable and often breaks

I bought it in 2023, it broke just a few months later, they changed it under warranty, in March 2025, it broke again, they changed the box under warranty and now the probe no longer works, its maximum temperature is 527F which is no longer the norm in 2025, many other meater is 1000F, it is very easy to exceed 527F and do not want to apply the warranty so I bought their competitor which is at 1000F. This probe has a weakness, I do not recommend. They see remotely because of your account if the probe exceeds 527F and all users have exceeded this heat point at least once during cooking and they immediately cancel to make this probe disappear from the market which costs them a lot of money so the big loser is the consumer.

April 17, 2025
Unprompted review
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Reply from MEATER

Thank you for your feedback, we take seriously your comments about our product, at MEATER we have our Pro collection that with direct heat grill up to 1000°F, you can leave the probe in the meat over an open flame while cooking and searing. We invite you to contact us at support.meater.com to receive further information and assistance.

Rated 1 out of 5 stars

Don’t waste your money, time or energy !!!!!!!

Absolutely terrible meat thermometer. If I could’ve given ZERO stars I would have. This probe disconnects every 5 to 10 seconds and then takes five minutes for it to reconnect to my phone. I’m literally sitting 6 feet away from my grill. Looks like I’m gonna be sleeping outside with an instant read thermometer to cook a brisket. Piece of junk. INKBIRD here I come. Inkbird can’t be any worse.

April 17, 2025
Unprompted review
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Reply from MEATER

Thank you for sharing your feedback with us. The range of your MEATER can be impacted by different environmental factors such as walls, closed doors, and windows. We understand this may be frustrating, which is why we have our Support Wizard available at support.meater.com/helper, where you can find multiple tips to ensure you stay connected throughout each cook, or to get in touch with us if prompted to do so. In addition to that, we have an amazing feature called MEATER Link to extend the range of your unit, providing you the possibility to go anywhere you need while monitoring your cook. Check out this video to start using it: youtu.be/7uT1Si5ygGY.

Rated 1 out of 5 stars

No Customer Loyalty

I have owned a Meater Block for 4 years and have owned a Meater Plus before that. I have also purchased 4 Meater Pluses and one Meater Block as gifts. I loved the product and the app however since the beginning I have had issues with support. Any flare up on the grill immediately registers the temp above 500 degrees and the support team has continually used that as the reason for any connection issues or problems I have had. My current Block no longer will consistently pair with any of the probes. I have been on the phone with them for hours on multiple occasions trying to get an answer. It always comes down to either the probes or the block base. I get it its not under warranty and I've used it a lot. I asked for the cost to upgrade the unit and probes to a Meater Pro XL with the new higher temp probes. I was quoted a 25% discount which I decided I could live with. When I called back to move forward I was told that deal was not offered and that the best they could do was 15%. I explained that a new customer signing up for email and text alerts gets 10% off and 15% for an existing customer with a malfunctioning unit was not acceptable. In the end I found out that all my brand loyalty was worth 5% to them. I ordered a Typhur Sync Gold Quad and we'll see how that works.

April 15, 2025
Unprompted review
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Reply from MEATER

Thank you for taking the time to share your experience! It’s clear you’ve been a longtime supporter of MEATER, and we genuinely appreciate the trust you’ve placed in our products over the years, both for yourself and as gifts for others.

We're really sorry to hear that your recent experiences didn’t live up to the high expectations you've rightfully come to expect. It’s especially disappointing to hear that after all your loyalty and effort to resolve the issue, the outcome left you feeling undervalued. That’s not the experience we aim to provide.

While we can’t look into your specific case here without more details, your feedback is being heard. We’re always working to improve both our products and our support experience, and insights like yours are a big part of that process.

We understand your decision to try something new, and we hope it works out well for you. But if you ever decide to give MEATER another shot in the future, we’d love the opportunity to do better.
Thanks again for your honest feedback! It truly matters to us.

Rated 1 out of 5 stars

Don't waste your money on the new version

I owned a previous Meater and loved it. I changed the battery only yearly and it always worked! I now got a new Meater Pro Duo. Terrible. I have had it two months and tried to use it 6 times after fully charging it 2 times. It has only worked once. The base battery is always dead. It needs recharging each time before I can use it. Why the change from the old base which had a single AA battery that lasted a year and always worked. I wasted my money on this as it never works. I have called tech support 2 times and gone through setting it up again 3 times as well as firmware updates. No change. Terrible and would never buy again. May as well save money and buy a cheap generic version. So sad as was a great product before it was "improved". The one time of 6 that it actually worked it was great and did a good job.

April 15, 2025
Unprompted review
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Reply from MEATER

Hi, and thanks for posting your comments on the MEATER Pro Duo. The minimum charge time for the Duo is 15 minutes, and double that for a full charge that can last about 24 hours. If the charger is not in use (i.e., asleep), the internal battery can last as long as 5 months if it was put away at maximum capacity. However, there was a known issue with some Duo units that caused the charger to drain prematurely, but this has been corrected with latest firmware release, which may not have been available since your previous contact with MEATER Customer Service. You can check the version through the app by tapping the three dots at the top, selecting, My Devices, then choosing your Duo where it is listed under My Paired Extender Devices. Once you are there, confirm that it is running at least v3.0.9.8.

Rated 1 out of 5 stars

Don’t buy

They say it’s submergable but won’t work in crock pot. ?? Then I got some smart a$$ in the chat telling me I should have checked for approved devices. Well it said deep fryer and sous vide so why won’t it work in a crock pot.? He tells me the material used in cooking method. Glass lid vs metal smoker lid. ??Save your $400 and buy another unit

April 15, 2025
Unprompted review
MEATER logo

Reply from MEATER

Thank you for sharing your feedback with us. There are cooking appliances that may not be compatible with MEATER devices due to their heavy insulation, causing range issues since the Bluetooth signal strength can’t go through the thick walls. However, you are still capable of using your unit in other cooking appliances such as stoves, grills, ovens, and more.
Additionally, cooking methods such as deep frying or using a sous vide are compatible with our products since they’re usually used without a lid that fully covers the probe, and the Bluetooth signal can easily get out to communicate with the charger. If you have further questions, don’t hesitate to contact us at support.meater.com.

Rated 1 out of 5 stars

Did not last.

Got MEATR as a cool housewarming gift in November 2023 and used it about six times altogether. They surely time the one-year warranty right since mine bit the dust just after it ran out. Pulled it from a perfectly cooked steak and half the device came out while the other half stayed stuck in my dinner. It's too pricey to replace.

April 13, 2025
Unprompted review
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Reply from MEATER

Even if your probes are out of warranty, you'll still have access to MEATER Customer Service, which may be able to provide some options for your damaged unit. But to avoid something like this from occurring in the future, there is a trick that you can use to make the probe easier to remove. If it feels stuck inside a cut of meat, try pushing it in a little further first. This will loosen up the probe, and make it easier to pull out, avoiding excessive force on the end.

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