Medal Reviews 

265
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the fast and helpful customer service team for resolving technical issues quickly and providing reliable support during troubleshooting. Many people find the application smooth and simple for recording, editing, and sharing fun gaming clips with their friends without complications. Some reviewers were not happy with unexpected technical bugs, performance drops, and occasional application crashes during gameplay. A few other people also felt frustrated when saved recordings unexpectedly disappear, fail to load properly, or cause complex installation problems. Users mention that these specific software limitations can sometimes make managing video projects quite difficult.

What people talk about most

Application

Customers had ambiguous experiences with the app, with starkly contrasting views on its reliability. While... See more

User experience

Reviewers highlight ambiguous aspects of user experience with the software. While some consumers praise the... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting the responsive, fast, and helpful... See more

Product

Reviewers mention ambiguous feedback about product, with some praising it as a great and generous clipping... See more

Response time

Clients share positive opinions on response time, consistently highlighting the exceptional speed and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's easy to set up and get clipping straight away, you can set storage limits and it will alert you when the storage is full, the free package let's you upload 10 minute clips (which i think is a li... See more

Company replied

Rated 4 out of 5 stars

Medal is an amazing app which allows you to save, save and post your best moment with whit your friends (i wich i add more) it also have a veary supportive support team that help me solve problem i co... See more

Company replied

Rated 4 out of 5 stars

I like it a lot, but it is annoying about me not being able to upload more then a 30 sec clip with out mobile app, and even only a 30 min clip with mobile app.

Company replied

Rated 4 out of 5 stars

Very helpful staff, responded quickly. Overall I've had a decent experience with Medal bar some minor issues here and there.

Company replied


Company details

  1. Software Company

Written by the company

Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay


Contact info

3.6

Average

TrustScore 3.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(265)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Medal smells like piss

This clip app is shit, i have 1 fps on my clips. Do not download this is very bad. This is trash. Uninstall it if you have it installed. Please do not install.

October 30, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Better alternatives out there

I want to be a premium customer, but their staff and support can give no sh*ts about that. They're too lazy to read a whole ticket and have absolute zero customer service at all. Very surprising it either means it's really bad management or bad hiring/training/operations. Either way, happily going to another competitor that care about the amount of customers they have and also for the company who'd go the extra mile to retain a premium user. App is too buggy compared to insights or outplayed. Thanks for the refund.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

When i try to switch my hotkey to…

When i try to switch my hotkey to capture clips it just decides to switched to a controller hotkey even tho i dont even have a controller connected to my pc or anytinhg. I had a great expirence with medal before but not anymore.

August 2, 2024
Unprompted review
Advertisement
Rated 2 out of 5 stars

Worse and more expensive version of Nvidia shadowplay

Frequent policy/terms changes, limit your videos to very low quality and tiny file size (only 2 minutes per clip unless you purchase premium).

Used it for years. It's literally just Nvidia Shadow play but you actually have to install it, pay for it, and it's less consistent and has lower recording quality. Also has a tendency to corrupt your videos and make you lose dozens of clips.

March 18, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

does not work

For multiple times now it was running in background of game and when you press to save a 30 second clip it say it does but the clip is corrupted and does not work. I had enough of it , tried uninstall and same thing like 3 times . Trash software.

December 9, 2023
Unprompted review
Rated 1 out of 5 stars

trash ass app don't download

bro how the fk do u mess up a clipping app THAT bad?? I was recording my valorant gameplay and when I went to go check my clips it is literally no where to be found. thanks a lot because i just wasted a very good gameplay on your stupid clipping app

November 5, 2023
Unprompted review
Advertisement
Rated 4 out of 5 stars

I love Medal its very easy to use just…

I love Medal its very easy to use just click one button and boom you have everything you did in the last 2min. The reason for the 4 out of 5 stars though is because to download MY OWN CLIP I have to have premium... :((

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

Want an app that consistenly sucks?

Want an app that consistenly sucks?

Use Medal then. Always has some kind of issue, game volume isn't right, noise supression doesn't work, some how it doesn't pick up noise, bla bla bla... This app utterly sucks, use OBS and save yourself the headache.

August 16, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

An Incredible Administrator Nedow - A True Support Superstar at Medal.tv!

I recently had the pleasure of receiving exceptional support from the amazing administrator, Nedow, at Medal.tv. I can't even begin to describe how much he helped me with his lightning-fast responses and perfect assistance.

Right from the start, Nedow showed an incredible level of knowledge and expertise in his role. He effortlessly addressed all my concerns and went the extra mile to explain everything in a way that even a non-techie like me could understand.

But what really stood out about Nedow was his friendly and approachable demeanor. He really made me feel valued as a user of Medal.tv, taking the time to understand my needs and providing personalized solutions. It's rare to find such a helpful and personable support person!

I was blown away by how quickly Nedow resolved my issues. He wasted no time in finding the right solutions and ensuring that I was back on track without any unnecessary delays. His efficiency and dedication to customer satisfaction were truly impressive.

I can't recommend Nedow enough to anyone using Medal.tv. His expertise, friendly nature, and lightning-fast response time make him an absolute asset to the team. I'm incredibly grateful for his assistance and know that others will find his support invaluable too.

In conclusion, Nedow's support as an administrator at Medal.tv has been nothing short of exceptional. His perfect assistance, speedy responses, and genuine friendliness have made my experience with the platform a breeze. Without a doubt, he deserves a well-earned 5-star rating for his outstanding service.

Thank you, Nedow, for being a true support superstar at Medal.tv. Your dedication and expertise have made a world of difference for me. Keep up the fantastic work!

July 11, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look