MEDIAFIX Reviews 551

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the high quality of the products received. Many people are delighted with the results of their digitised media, noting the impressive clarity and enhancement of even very old recordings and images. The user experience is consistently described as positive, with many appreciating the straightforward processes and the helpful, professional staff who provide reassurance and clear communication throughout. However, some customers also noted issues with the quality of digital copies, mentioning concerns about focus, color, and unexpected shadowing around the edges of images. A few other people also felt that the process took a long time, and there were occasional reports of tapes not being replaced in their correct packets, causing confusion.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of digitized... See more

Product

Clients share positive opinions on product quality. Many reviewers are delighted with the conversion of old... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process easy to work... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MEDIAFIX did an absolute first class job on transferring my old VHS home videos to modern digital media. Andrew did a fantastic job of putting my mind at rest and nothing was too much troub... See more

Company replied

Rated 5 out of 5 stars

We have used Mediafix twice now. They are very reliable, with a good website that aid selecting the many options available. Whilst awaiting the return of our Super8 films plus the converted versions o... See more

Company replied

Rated 5 out of 5 stars

As an 82 year old former member of a small choral group back in the 1970's I thank you for transferring my 52 year old Scotch tape recording on to CD. Although the original recording was very poor y... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the digitisation of some of my Father In Law’s Slides. Easy to order, post and receive back. Great service all round. The Slides are far better quality than we expected, especi... See more

Company replied


Company details

  1. Photo Restoration Service
  2. Photography Service
  3. Video Editing Service

Written by the company

MEDIAFIX is European Union’s market leader in the digitisation of analogue media. We digitise all types of analogue media: slides, negatives, photos and photo albums, video cassettes, cine films and audio cassettes. Various additional services complete the range. One important reason for the company’s success is the digitisation technology it has developed itself. The rescue of emotionally and historically valuable memories is part of our mission statement. Since our founding in 2012, we have already digitised more than 200 million analogue media. The number of digitised slides alone amounts to around 1 million per month.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

551 reviews

5-star
4-star
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2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I found it very easy to deal with this company

I found it very easy to deal with this company from the initial contact when they explained the process through to receiving the finished product on time. Communication was good via phone calls and email and even received a discount ! Thanks

March 20, 2026
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Reply from MEDIAFIX

Hi George,

Thank you for your review and kind words! We really appreciate your trust in us and you are very welcome 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

You do what you say and it all worked…

You do what you say and it all worked out well .I am preparing some more slides but I have had a recent bereavement. As I am 82 and cannot cope with online banking it would be easier for me to pay by credit or debit card on line Thanks A J SMITH

March 20, 2026
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Reply from MEDIAFIX

Hi Anthony,

Thank you for your excellent review!

I am so sorry for your loss. We are happy to help whenever you are ready. Please do take your time.

We are looking into other ways for clients to make payment currently so I take onboard your comments regarding credit/debit card payment.

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Great service.Very pleased with the…

Great service.Very pleased with the results.

March 18, 2026
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Reply from MEDIAFIX

Hi Paul,

That's great news! I'm glad to hear you were happy with your order. Thank you for your review 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Very good service

Fantastic, really pleased, Thankyou

March 18, 2026
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Reply from MEDIAFIX

Hi Tim,

You are very welcome! Thanks for sharing your feedback with us 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Excellent Service The clarity of the usb pictures was…

The clarity of the usb pictures was better than we thought it might be as the tapes were so old.
Well done and thank you.
We were also kept informed throughout the process and are very happy with the results.
Excellent service.

March 17, 2026
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Reply from MEDIAFIX

Hi Pauline,

Thank you for your positive feedback! You are very welcome 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Excellent

Excellent. Communication excellent. Easy to send media. Quicker that expected service. Results of videos onto flash drive very good. Would recommend

March 10, 2026
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Reply from MEDIAFIX

Hi Judith,

Thank you for your kind words and your recommendation 😊 It makes a massive difference for us!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Excellent

Great service provided by the team in converting my old videos into a digital format.

March 17, 2026
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Reply from MEDIAFIX

Hi MB,

Thank you for your review! We appreciate your positive feedback 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Priceless memories brought back to life!

Childhood memories brought back to life.

I was so nervous about sending off all of the VHS tapes with my childhood videos on, just in case they got lost, or weren't treated with care. I had never used MediaFix before so I took a risk.

I initially spoke with Andrew who gave me lots of information about their service, and gave me a quote really quickly. I sent off the tapes, and within a few weeks they were sent back to us, tracked, in their original condition. We got sent a link to download all of the videos which were clearly labelled, and a USB stick with all of our precious family videos on!

Me and my parents are so happy to finally be able to watch our videos again in high quality, and we will keep these forever! They're truly priceless.

I would highly recommend using Mediafix for getting your old tapes digitised. Very impressed with the service I recieved!

March 17, 2026
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Reply from MEDIAFIX

Hi Hannah,

Thank you for your glowing review!

I'm so glad you decided to send off your tapes and you now have the pleasure of being able to view them all again! Thank you for your reocommendation and on a personal note, thank you for your kind words 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Very reliable

All went very smoothly with good communications and reliable performance

March 17, 2026
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Reply from MEDIAFIX

Hi Mark,

Thank you for your review 😊 We are happy to help!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Great service

Great service, good communication, a lot of options and reasonably priced.

March 17, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Philip,

Thank you for your kind review 😊 We really appreciate your feedback!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Mediafix Done a Graat Job

Mediafix was quick to respond to all my questions by phone or by email.
The Process took a little longer than expected but very happy with result. We can now watch our old VHS tapes recordings , which has been wonderful.

March 17, 2026
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Reply from MEDIAFIX

Hi Andrew,

Thank you for your brilliant feedback 😊 I'm happy to hear you've been enjoying rewatching your old tapes!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 4 out of 5 stars

Very professional service

Very professional service, kept informed of progress at various stages in the process. Maybe the order could have been processed a little more speedily?

March 16, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Michael,

Thank you for your review, I'm glad you were pleased with you order! For quicker processing time, we do have the option of priority service 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Good service

The results were great and I was kept informed.

March 16, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi there,

That's exactly what we like to hear! Thank you for your feedback 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service. An 80s family video now digital and accessible! Thank you

March 16, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Susan,

Thank you for your brilliant review! You are very welcome 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Films and audiotapes digitally well converted

Mediafix contacted me whilst in possession of my films to notify me about anything that required a decision. They did not make assumptions about what I would like, but always came back to me for a decision. A job carried out well.

March 16, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Esther,

Thank you for your review! I am pleased to hear you were happy with how we handled your media and your order 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Helpful, prompt and provide exactly what is agreed

I found some video tapes when I was clearing out my Mum's house. I decided to get one transferred into digital format. Mediafix were helpful, prompt and provided exactly what I required. I would definitely use them again and recommend them to others.

March 5, 2026
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Reply from MEDIAFIX

Hi Janet,

That is lovely to hear! I'm so glad to hear you were happy with your order and our service. Thank you for your recommendation and your glowing review 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Reliable company that provides a professional service

We have used Mediafix twice now. They are very reliable, with a good website that aid selecting the many options available. Whilst awaiting the return of our Super8 films plus the converted versions on a USB memory stick (from Germany), we could access the converted films online via dropbox. The service is not cheap but it's a quality job and we would use them again.

February 10, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Paul,

Thank you for trusting us again with your media! We appreciate your vote of confidence and your recommendation to others 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Excellent quality and service

Very efficient service with a quick turnaround. The quality of the 30+ year old video they transferred was excellent. Not cheap but certainly worth it.

March 10, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Mr Allinson,

Thank you so much for your brilliant review! It's great to hear that you were happy with how everything went.

Kind regards,
Andrew
MEDIAFIX Customer Service Team

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