Great service. I and my wife always going to Medibank office in Pacific Fair Shopping centerer, Hooker Boulevard, Broadbeach, QLD, 4218. when we need something to be clarify what we don't understand.... See more
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See what reviewers are saying
Contact with the staff prior to hospital admission went well. They confirmed what I was covered for and not, and the steps which I needed to follow, all useful information to know. The staff were effi... See more
Company replied
Excellent customer service. Followed up after had my surgery seeing if I could help in anyway. Surgery was hassle free. Just gave member number and didn’t need to do another thing. Couldn’t recommend... See more
Company replied
The package bonus is really useful to cover those medical procedures/items that are not otherwise covered. Processing of the claim was however a bit slow, having been submitted on 17 June 2026 but wi... See more
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Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Medibank Cares
We needed to add my daughter back on the policy and it was a simple as 1 2 3 because your staff made it so. Thank you thank you thank you.
June 24, 2026
Unprompted review
Reply from Medibank
Hi Coyne, thank you so much for your kind words — this is wonderful to hear! We’re really pleased we could make the process of adding your daughter back onto your policy simple and straightforward. -Ane
Medibank handled paperwork and return…
Medibank handled paperwork and return payment efficiently
June 11, 2026
Unprompted review
Reply from Medibank
Hi Christine,
We’re glad to hear that your paperwork and refund were handled so efficiently. Thank you so much for the 5-star review. - Anna
Simple process during a stressful time
Everything was handled by the provider and so far there have been no surprises or extra costs. It made a stressful time easier to navigate. As a suggestion, maybe do a touch base email or call "we've received your claim from provider X, do you have any questions". Maybe even an update on the claim, what we can expect, "everything is finalised" etc. Overall, the experience has been really good, & to be honest I haven't had to think about it.
June 15, 2026
Unprompted review
Reply from Medibank
Hi Veanie,
Thank you for sharing your experience with us. We’re really pleased to hear that everything was smoothly handled by your provider and that there were no unexpected costs, especially during what can be a stressful time. It’s great to know the process felt easy and that you didn’t need to worry about it.
We also appreciate your feedback and suggestion, we will pass it on for a review. Thank you again for taking the time to submit your lovely feedback. - Anna
I was surprised to receive a call…
I was surprised to receive a call regarding my recent hospital stay and to check on my recovery and a consult. What a great bonus and didn’t feel like a number
June 22, 2026
Unprompted review
Reply from Medibank
Hi Rebecca,
Thank you so much for your lovely feedback. We’re really glad to hear that the follow up call after your hospital stay was a positive surprise and that you felt supported during your recovery. Thanks again, Anna
I paid $2600 to a surgeon only received…
I paid $2600 to a surgeon only received $254 refund. I was disappointed by this.
June 18, 2026
Unprompted review
Reply from Medibank
Hi Patsy,
We are sorry to hear the refund wasn't what you expected. Please get in touch with us on 132 331 between the hours of 8.30am – 6pm Monday to Friday or from 10am – 2pm on Saturday so that we can get some more details and assist with any questions you may have. We look forward to hearing from you soon. Thanks, Anna
Reply from Medibank
Hi Rayhan,
We are glad to hear about your experience. Thank you so much for submitting your 5-star review. - Anna
Always very helpful when I call into…
Always very helpful when I call into the centre
June 16, 2026
Unprompted review
Reply from Medibank
Thanks so much for your kind words 💙 We’re always here to help!
Ripped off retiree
As a retiree I pay huge amount each month out of my savings. My doctor tells me all men my age should have a routine colonoscopy and gastroscopy as a precaution. I have no problems and no symptoms. Yet I still had to pay a $500 gap. I spoke to a friend who didn’t have private coverage and he said he didn’t have to pay anything. I’m disgusted.
June 17, 2026
Unprompted review
Reply from Medibank
We’re really sorry to hear about your experience, we understand how frustrating unexpected out-of-pocket costs can be💙
Out-of-pocket expenses can vary depending on your level of cover, the hospital, and the provider you see. Even for procedures like colonoscopies and gastroscopies, there can still be gaps depending on how the service is billed.
Some of our covers do include options like no excess for day procedures, so it might be a good idea to have a quick review of your policy to make sure it’s the best fit for your needs and helps minimise these costs where possible.
Please feel free to reach out to us we’d be more than happy to talk you through your options and see how we can help 💙
No out-of-pocket
No out-of-pocket, fee, the process was easy and made the procedure more comfortable not worrying about having a bill after.
Service was great.
June 17, 2026
Unprompted review
Reply from Medibank
So great to hear this 💚 We’re glad everything was easy and stress‑free!
Arriving at the surgery
Arriving at the surgery, the claim was not accepted and it looked like I did not pay my instalment, although it had been direct debit (monthly setup) a couple of days earlier. The surgery was almost cancelled because of it unless I was willing to pay the full amount.
June 17, 2026
Unprompted review
Reply from Medibank
We’re really sorry to hear about this experience. That must have been incredibly stressful, especially when you were already at the surgery 💙
Occasionally, there can be a short delay between a payment being processed via direct debit and it reflecting as active in our systems, which may affect claims being recognised right away. We understand how frustrating and inconvenient this would have been for you.
We’d really like to look into this further and make sure everything is up to date on your policy. Please feel free to reach out to us directly so we can check what happened and help avoid this situation in the future.
Being covered for this procedure
Being covered for this procedure, not having to wary.
June 16, 2026
Unprompted review
Reply from Medibank
Thanks for sharing 💜 We’re happy we could give you that peace of mind!
Reply from Medibank
Appreciate your feedback 🧡 So happy it was an easy process!
My hospital stay
Did not have a problem, from entering the hospital to leaving, every thing was under control, and had the satisfaction of knowing all was paid for by Medibank.
Thank you
June 17, 2026
Unprompted review
Reply from Medibank
Hi Enzo, thank you so much for sharing your experience. We’re really pleased to hear everything went smoothly from admission through to discharge — and that you had peace of mind knowing your hospital costs were covered. -Ane
Receiving a call during my recovery…
Receiving a call during my recovery period was very uplifting
June 18, 2026
Unprompted review
Reply from Medibank
Hi Kate, thank you for sharing this — it’s so lovely to hear that the call made a positive difference during your recovery.
Wishing you a smooth and speedy recovery, and please don’t hesitate to reach out if you ever need anything. Thanks, -Ane
Questions & Answers
Loraine Spruce,
I telephoned Medibank Private to ask some questions about my upcoming surgery for 10th June '26. Unfortunately I had to wait for 45 minutes to speak to someone and even though the person was very polite I had absolutely NO luck finding answers to any of my questions & was quite annoyed, so I went into your Rockingham Branch on (approx) 2nd June and spoke to a very nice and very helpful lady there who answered all the questions I asked her, I was very impressed with her service. Through her help I once again have my trust back into Medibank.
June 2, 2026
Unprompted review
Reply from Medibank
Hi Loraine, thank you for taking the time to share your experience with us. We’re really sorry to hear about the long wait time and that we weren’t able to provide the answers you needed over the phone — we understand how frustrating that must have been, especially ahead of your surgery.
That said, it’s wonderful to hear that our Rockingham branch team member was able to assist you and turn the experience around. We’ll be sure to pass on your kind feedback to her.
We truly appreciate you giving us another chance, and we’re glad we could help restore your confidence in us. If you ever need anything further, please don’t hesitate to reach out. Thanks, -Ane
Appreciate I can have my choice…
I appreciate that I can have my choice of Dr at time that best for me.
June 16, 2026
Unprompted review
Reply from Medibank
Hi Caroline, thank you for sharing your feedback. We’re so pleased to hear that having the flexibility to choose your doctor and a time that suits you has made a positive difference to your experience.
Giving our members choice and convenience is really important to us, so it’s great to know this has worked well for you.
Thanks, -Ane
Reimbursement for cardiac procedurs
Reimbursement for cardiac procedures was automatic and transparent. My private insurance was one less thing to worry about on a long and somewhat stressful day.
June 16, 2026
Unprompted review
Reply from Medibank
Hi LJ, thank you for sharing your experience. We’re so pleased to hear that your reimbursement process for your cardiac procedure was smooth and transparent.
Having one less thing to worry about during what can be a stressful time is exactly what we aim for, so it’s great to know we could provide that peace of mind for you.
Wishing you all the very best with your recovery, and please don’t hesitate to reach out if you ever need support.
Thanks, -Ane
Worst experience of my life.
Worst experience of my life.
Its super easy to take a health policy from medibank but when i try to cancel it they just asked me so many silly questions and asked many forms to fill and even asked me to visit their store which is way too far from my house
Really disgusting customer service.
I never recommend this business to anyone.
June 19, 2026
Unprompted review
Reply from Medibank
Hi Vivek, we’re really sorry to hear about your experience when trying to cancel your policy. We understand how frustrating it must have been to be asked multiple questions and complete forms, especially when it felt inconvenient to visit a store.
Your feedback is important to us, and this isn’t the experience we want for our members. We’d appreciate the opportunity to look into this further and see how we can assist you. When you can, please reach out to us here - https://www.medibank.com.au/contact-us/.
Thanks for taking the time to share your feedback.
Thanks, -Ane
Reply from Medibank
Hi Yu, thank you for your feedback! We’re glad to hear you found our service efficient and that we were able to respond promptly.
Thanks, -Ane
Payments prior to being admitted
I don’t understand why I need to pay to be seen by a doctor in emergency and then for tests (bloods etc) when in emergency prior to being admitted. Shouldn’t this be covered in my policy?
May 21, 2026
Unprompted review
Reply from Medibank
Hi Chris and thank you for your feedback — we understand how this can be confusing.
Some private hospitals charge what’s known as an emergency department or facility fee. When you attend emergency, this is generally considered an outpatient service (as you haven’t yet been admitted), and outpatient services typically aren’t covered under private health insurance.
That said, some of our covers do include benefits for private emergency department fees, so it can depend on your level of cover.
Please feel free to reach out to us here https://www.medibank.com.au/contact-us/ if you’d like more information — we’re here to help.
Thanks, -Ane
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