Medibank Reviews 

Helpful and informative staff.

Medibank covered my day surgery costs ( no excess) and the hospital made the claim on my behalf without a problem

My recent experience with Medibank for a procedure was seamless. Everything went smoothly and stress free.

The admission process at St John of God was efficient and claim made through Medibank was straightforward.

The procedure was booked and not much waiting time for it.

I completed the paperwork provided by the Hospital / Surgeon / Anaethetist for my claim to be processed , waited for response , all good , no hassle ,....good service.

My day procedure in hospital was totally seamless - thank you.

Paid the bill, no problems.

I am extremely disappointed with the level of service from Medibank. First, they incorrectly labelled my condition as “pre-existing” when it clearly was not. That alone was frustrating, but what made the experience worse was their inability to provide a simple, direct answer when I asked about waiting periods.
Instead of explaining it clearly, they just redirected me to their website and phone number. I already checked the website, and it does not clearly outline the waiting periods in a way that is easy to understand. It honestly feels like they are avoiding giving a proper answer.
As a customer, especially someone dealing with health concerns, the last thing you need is vague responses and being sent in circles. How hard is it to answer a straightforward question?
This has been a very frustrating and disappointing experience. Their customer service needs serious improvement.

My experience with Medibank has been extremely disappointing. I was incorrectly charged due to what appears to be a system error, and despite multiple follow-ups, I struggled to get a clear update or resolution. The burden of chasing the issue fell entirely on me, while Medibank showed little urgency in correcting its own mistake.

The premiums are already higher than many competing providers, so I expected a much higher standard of customer service. Unfortunately, interactions with the customer support team, including the Platinum team, felt unhelpful and uninterested. Rather than actively assisting, it often seemed as though they were simply going through the motions of the conversation.

When you’re paying premium prices, you expect accountability, responsiveness, and customer care. Based on my experience, those expectations were not met. After weeks of follow-ups, inconsistent information, and no proactive communication, I would not recommend Medibank to others.

I would like to thank the team for the excellent service and prompt support with my recent claim. The process was smooth, straightforward, and handled efficiently from start to finish.

I greatly appreciate the quick assessment and payment of the benefit for my medical procedure. Your professionalism and timely assistance made the experience stress-free.

Thank you for your outstanding service.

Easy to access relevant information, and my account, throughout the whole medical procedure from start to finish.

The satisfaction Knowing that I'm covered for hospital expenses.

Literally the hardest thing to ever cancel if you leave the country! No email, phone number doesn’t work. I went through the chatbot got hung up on twice, then finally an hour and a bit later someone came on and told me it was already cancelled and they didn’t know why i was still being charged. Then only replied when i asked if they had cancelled it, And proceeded to say yeah it was already cancelled. THEY ARE SO BAD GO SOMEWHERE ELSE I NEVER LEAVE REVIEWS BUT THEY HAVE ANNOYED ME SO MUCH I ACC HAD TO UGH

My pre op chats with your staff member was very positive and clear.

Difficulty of contact. Your officer first contacted me without request. Excellent. Great info about coverage for my surgery and hospitalization. She had to transfer to another group re in-hospital rehab. Excellent. She transferred me to another team re in-house rehab - didn’t happen. Still hasn’t. Their call number says “choose your option after the tone” - there is no tone. So I tried the app and have a discussion with AI who doesn’t know what I mean. I have since left a message asking for a call back but no result. Ended up that I’ve had to stay in hospital as an in-patient and will not have to make a choice about rehab so it’s (fortunately) redundant.

I think that not being able to reduce the $500 hospital excess using my accumulated points because I had had a previous hospital visit in the last 12 months was unfair. I have worked hard to gain those points each week to help with the financial burden of having to go to hospital for a procedure.

My experience was great as it was so easy. The clinic had me sign a few forms and that was all there was. Having been a long time Medibank customer but first time using my hospital cover I wasn’t sure of the process but all good.