Medibank has been easy to deal with, and they followed up to see if I needed help and referred me for some other services that will be very useful. All the staff I have spoken to have been lovely, gre... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good hospital and great staff. However very expensive for a few hours and no over night. Too much of this and I will be forced to drop off private health all together. Additionally calling medibank is... See more
Company replied
Tracy from Joondalup store WOW! Amazing service. Who would’ve thought a complete stranger could have such an impact. Honestly she deserves a pay rise immediately. Her service and efficiency was incred... See more
Company replied
Everything was handled by the provider and so far there have been no surprises or extra costs. It made a stressful time easier to navigate. As a suggestion, maybe do a touch base email or call "we've... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Medibank
Hi Ian, thank you for your feedback. We're pleased to hear that your claim was processed seamlessly and went through without any issues. -Ane
Medical costs covered
I attended my medical procedure at a private hospital and Medibank Private covered the costs without me needing to do anything.
June 19, 2026
Unprompted review
Reply from Medibank
Hi Elizabeth, thank you for taking the time to share your experience. We're pleased to hear that your medical procedure went smoothly and that your cover worked as expected, with the costs being taken care of without you needing to do anything. -Ane
Easy process and small gap payment
Easy process and small gap payment. No hassles.
June 11, 2026
Unprompted review
Reply from Medibank
Hi Kevin, thank you for your feedback. We're pleased to hear that the process was easy, with no hassles, and that you had only a small gap payment to contribute.
We strive to make healthcare experiences as simple and straightforward as possible for our members, so it's great to know your cover worked well for you. -Ane
Reply from Medibank
Hi Lynette, thank you for taking the time to share your feedback. We're pleased to hear that your claim was paid promptly and that your experience met your expectations. -Ane
Made the complexity simple and were…
Made the complexity simple and were very helpful at each interaction. Thank you.
June 4, 2026
Unprompted review
Reply from Medibank
Hi Ben, thank you for your kind feedback. We're delighted to hear that we were able to make a complex process feel simple and that you found our team helpful at every interaction.
Providing clear guidance and support is important to us, so it's wonderful to know you had a positive experience. -Ane
friendly service and 1st class medical…
friendly service and 1st class medical cover
June 25, 2026
Unprompted review
Reply from Medibank
Hi Andrew, thank you for your kind feedback. We're delighted to hear that you've experienced friendly service and first-class medical cover.
Providing our members with quality cover and helpful support is what we aim for, so it's wonderful to know we've met your expectations. Thank you for choosing Medibank and for taking the time to share your experience. -Ane
Reply from Medibank
Hi Trisha, thank you for taking the time to share your feedback. We're pleased to hear that your cover gave you peace of mind, with only the excess to pay and the rest taken care of. -Ane
Prompt no frills service
June 27, 2026
Unprompted review
Reply from Medibank
Hi Brendan. Thank you so much for your 5-star review. Kind regards Robin.
Reply from Medibank
Hi Jack. Thank you for your review. We are pleased to hear that you have enjoyed our services. Have a wonderful day! Kind regards Robin.
Delay of surgery due to Medibank timeframes
Long wait times, no call backs, had to delay surgery due to PEC taking so long to review.
June 2, 2026
Unprompted review
Reply from Medibank
Hi Catherine. Thank you for bringing this to our attention, and I apologise for the inconvenience and disappointment caused. That is definitely not what we aim for. If you need a hand or have any questions, our friendly team is here to help! Just head over to our contact page: https://www.medibank.com.au/contact-us/
Kind regards from Robin & the Medibank Team.
Absolutely brilliant!
Absolutely brilliant. The liaison between the the hospital and Medibank was wonderful and took any stress from me at a difficult time.
June 25, 2026
Unprompted review
Reply from Medibank
Hi Steve. Thank you for taking the time to share your feedback. It's wonderful to hear that your experience was such a positive one. We wish you all the best with your recovery. Kind regards Robin.
Claim processed quickly happy with the…
Claim processed quickly happy with the service
June 25, 2026
Unprompted review
Reply from Medibank
Hi Judi. Thank you for your feedback. It's great to hear that your claim was processed quickly and that you were happy with the service you received. We know how important a smooth and efficient claims experience is, and we're pleased we were able to meet your expectations. Cheers - Robin.
Reply from Medibank
Thanks so much for your feedback 😊💛
We’re really glad to hear everything went smoothly for you that’s exactly what we aim for! ✨ - Kim
Knowing beforehand what I was entitled…
Knowing beforehand what I was entitled to plus the resources & info sent to me from the Concierge if I required after hours advice or care. Communication was great.
June 25, 2026
Unprompted review
Reply from Medibank
Thanks so much for your wonderful feedback 😊
We’re really pleased to hear you found the information clear and helpful, and that the support from our Concierge team made things easier for you especially when it comes to after-hours advice 💛
Great communication is something we really strive for, so it’s lovely to know this was your experience. Thanks again for sharing! ✨
- Kim
All my claims were dealt with directly
All my claims were dealt with directly. Prior to admission Medibank office were able to assist with any questions and concerns.
June 24, 2026
Unprompted review
Reply from Medibank
Thanks so much for your lovely feedback 😊💛
We’re really pleased to hear your claims were handled smoothly and that our team could support you with your questions before your admission that’s exactly the kind of experience we aim for ✨
Reply from Medibank
Appreciate you sharing this! 🙌💚
Great to know the process felt simple and seamless👍
- Kim
I didn't get any real information from Medibank
I didn't get any real information from Medibank throughout my experience so it is hard to rate the experience in a positive light.
May 20, 2026
Unprompted review
Reply from Medibank
Thanks for your feedback, I’m really sorry to hear you felt you didn’t receive the information you needed during your experience 💛
Clear, helpful communication is so important to us, and it’s disappointing to know we didn’t meet that expectation here. Your feedback is valued, and we’ll use it to help improve how we support our members going forward.
If you’re open to it, we’d really like the opportunity to look into this further and see how we can assist you 😊
- Kim
Poor customer service
Spoke to the online chat function as I needed to clarify my eligibility to claim. The person online told me incorrect information causing alot of unnecessary stress during an already stressful time. After spending 2+ hours sorting the situation through both chat and on the phone I discovered I had actually been given the incorrect information. I lodged a complaint on the 19th of June and never even heard back. Online chat operators need more training and customer service needs attention, it has been a very disappointing experience with medibank.
June 18, 2026
Unprompted review
Reply from Medibank
Thanks for sharing this feedback with us. I’m really sorry to hear about your experience and the stress this caused during an already difficult time 💛
I understand how frustrating it must have been to receive incorrect information and then spend so long trying to get things sorted, especially after lodging a complaint and not hearing back.
I’d really like to help get this resolved for you. I’ll be reaching out to you directly to take a closer look and see what I can do to assist
Thanks again for bringing this to our attention we appreciate the opportunity to make this right.
- Kim
No more glitches
It has been easier to claim online using the app since the glitch has been fixed but to streamline the process, if the customer is claiming the same medication each time, then I don’t believe you need to ask for the script number and prescribing Dr every time
June 29, 2026
Unprompted review
Reply from Medibank
Thanks so much for your feedback 😊💛
I’m really glad to hear things are running more smoothly for you since the fix that’s great to know! ✨
We really appreciate your suggestion about streamlining repeat medication claims as well. It’s valuable feedback like this that helps us continue improving the experience for our members 🙌
- Kim
The whole claim process was transparent…
The whole claim process was transparent and without fuss - In other words it just happened.
June 10, 2026
Unprompted review
Reply from Medibank
Hi Rhonda, thanks so much for sharing your experience! We’re really glad to hear the claims process felt smooth and straightforward. -Ane
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