Good hospital and great staff. However very expensive for a few hours and no over night. Too much of this and I will be forced to drop off private health all together. Additionally calling medibank is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Medibank has been easy to deal with, and they followed up to see if I needed help and referred me for some other services that will be very useful. All the staff I have spoken to have been lovely, gre... See more
Company replied
Tracy from Joondalup store WOW! Amazing service. Who would’ve thought a complete stranger could have such an impact. Honestly she deserves a pay rise immediately. Her service and efficiency was incred... See more
Company replied
Everything was handled by the provider and so far there have been no surprises or extra costs. It made a stressful time easier to navigate. As a suggestion, maybe do a touch base email or call "we've... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowing beforehand what I was entitled…
Knowing beforehand what I was entitled to plus the resources & info sent to me from the Concierge if I required after hours advice or care. Communication was great.
June 25, 2026
Unprompted review
Reply from Medibank
Thanks so much for your wonderful feedback 😊
We’re really pleased to hear you found the information clear and helpful, and that the support from our Concierge team made things easier for you especially when it comes to after-hours advice 💛
Great communication is something we really strive for, so it’s lovely to know this was your experience. Thanks again for sharing! ✨
- Kim
All my claims were dealt with directly
All my claims were dealt with directly. Prior to admission Medibank office were able to assist with any questions and concerns.
June 24, 2026
Unprompted review
Reply from Medibank
Thanks so much for your lovely feedback 😊💛
We’re really pleased to hear your claims were handled smoothly and that our team could support you with your questions before your admission that’s exactly the kind of experience we aim for ✨
Reply from Medibank
Appreciate you sharing this! 🙌💚
Great to know the process felt simple and seamless👍
- Kim
I didn't get any real information from Medibank
I didn't get any real information from Medibank throughout my experience so it is hard to rate the experience in a positive light.
May 20, 2026
Unprompted review
Reply from Medibank
Thanks for your feedback, I’m really sorry to hear you felt you didn’t receive the information you needed during your experience 💛
Clear, helpful communication is so important to us, and it’s disappointing to know we didn’t meet that expectation here. Your feedback is valued, and we’ll use it to help improve how we support our members going forward.
If you’re open to it, we’d really like the opportunity to look into this further and see how we can assist you 😊
- Kim
Poor customer service
Spoke to the online chat function as I needed to clarify my eligibility to claim. The person online told me incorrect information causing alot of unnecessary stress during an already stressful time. After spending 2+ hours sorting the situation through both chat and on the phone I discovered I had actually been given the incorrect information. I lodged a complaint on the 19th of June and never even heard back. Online chat operators need more training and customer service needs attention, it has been a very disappointing experience with medibank.
June 18, 2026
Unprompted review
Reply from Medibank
Thanks for sharing this feedback with us. I’m really sorry to hear about your experience and the stress this caused during an already difficult time 💛
I understand how frustrating it must have been to receive incorrect information and then spend so long trying to get things sorted, especially after lodging a complaint and not hearing back.
I’d really like to help get this resolved for you. I’ll be reaching out to you directly to take a closer look and see what I can do to assist
Thanks again for bringing this to our attention we appreciate the opportunity to make this right.
- Kim
No more glitches
It has been easier to claim online using the app since the glitch has been fixed but to streamline the process, if the customer is claiming the same medication each time, then I don’t believe you need to ask for the script number and prescribing Dr every time
June 29, 2026
Unprompted review
Reply from Medibank
Thanks so much for your feedback 😊💛
I’m really glad to hear things are running more smoothly for you since the fix that’s great to know! ✨
We really appreciate your suggestion about streamlining repeat medication claims as well. It’s valuable feedback like this that helps us continue improving the experience for our members 🙌
- Kim
The whole claim process was transparent…
The whole claim process was transparent and without fuss - In other words it just happened.
June 10, 2026
Unprompted review
Reply from Medibank
Hi Rhonda, thanks so much for sharing your experience! We’re really glad to hear the claims process felt smooth and straightforward. -Ane
Lower than expected refund and not very…
Lower than expected refund and not very empathetic staff when asking about options more interested in telling me her story
June 8, 2026
Unprompted review
Reply from Medibank
Hi Louise, thanks for taking the time to share your feedback. We’re sorry to hear the refund wasn’t what you were expecting, and that your experience with our team left you feeling this way. That’s certainly not the level of service we aim to provide.
We understand how important it is to feel heard and supported when discussing your options, and we’d really like the chance to look into this further for you. If you’re open to it, please reach out to us here https://www.medibank.com.au/contact-us/ so we can assist.
Thanks again for bringing this to our attention. -Ane
A Genuine Warm Welcome
Welcomed by name! Smooth check-in, very pleasant staff, formalities attended to without any fuss, The doctor and staff looked in on me from time to time, and well looked after from start to finish! Escorted to my pick-up.
June 23, 2026
Unprompted review
Reply from Medibank
Hi Antoine, thank you so much for sharing your experience! We’re delighted to hear you felt well looked after from start to finish. It’s great to know the team made you feel welcome, supported, and at ease throughout your visit. -Ane
Very helpful staff easily understanding…
Very helpful staff easily understanding process the best healthcare insurance and very good customer support
June 27, 2026
Unprompted review
Reply from Medibank
Hi Phil, thanks so much for your kind words! We’re really pleased to hear you found our team helpful and the process easy to understand. It’s great to know you’ve had a positive experience with both your cover and our customer support.
We really appreciate you taking the time to share your feedback. If there’s ever anything more we can help with, please don’t hesitate to reach out. -Ane
Wnugrr Teri
Wnugrr Teri. Vgcxr and the rest in question were the first of the three who died
What was the point if they didn’t know what they were getting from them and they were not getting any more work and
June 8, 2026
Unprompted review
Reply from Medibank
Hi Antoinette, Thanks for your feedback. If you would like to discuss this matter further, please reach out to us here - https://www.medibank.com.au/contact-us/ -Ane
Demi was very helpful plus she…
Demi was very helpful plus she explained everything so we understood everything about our cover
June 23, 2026
Unprompted review
Reply from Medibank
Hi Stephanos, thanks so much for your lovely feedback! We’re really pleased to hear Demi was able to support you and clearly explain your cover—it’s so important that you feel confident and informed about your health insurance.
We’ll be sure to pass your kind words on to her. -Ane
Effective and welldone
June 18, 2026
Unprompted review
Reply from Medibank
Hi Heng, thanks for your feedback! We’re glad to hear you had an effective and positive experience. -Ane
So easy and when I took the insurance…
So easy and when I took the insurance was rewarded nicely for being a long term member
June 16, 2026
Unprompted review
Reply from Medibank
Hi Corrine, thanks so much for your kind feedback! We’re really glad to hear you found things easy to set up, and that your loyalty as a long-term member was recognised—that’s something we truly value.
We appreciate you taking the time to share your experience. -Ane
Couldn't find the info I needed on your website
I was trying to find out if the hospital I was to attend was covered by my Hospital cover with you, but could not find it at all. I ended up phoning the hospital who was able to confirm that my cataract surgery was covered with them.
Other than that, I have always been very happy with your service, other than the wait times on the phone.
June 22, 2026
Unprompted review
Reply from Medibank
Hi Sharyn, thanks for taking the time to share your feedback. We’re sorry to hear you had difficulty finding information about hospital cover, and that you experienced long wait times when trying to get in touch—that’s not a great experience, and we understand how frustrating it can be.
We’re glad to hear the hospital was able to assist and confirm your cover, and it’s lovely to know you’ve otherwise been happy with our service.
We’d like to make things easier for you moving forward, so if you ever need a hand checking your cover or have any questions, please feel free to reach out to us directly here https://www.medibank.com.au/contact-us/. -Ane
Hassle free
Required no intervention from me as it was all handled by the hospital and service provider.
June 23, 2026
Unprompted review
Reply from Medibank
Hi Russell, thanks for sharing your experience! We’re really pleased to hear everything was handled smoothly for you by the hospital and provider—making things easy for our members is exactly what we aim for. -Ane
For any procedure you check with…your insurance
For any procedure you check with Medibank if okay and if confirmed you don’t have to do a thing as the doctor sent the invoice to Medibank.
Thank goodness all went well
June 23, 2026
Unprompted review
Reply from Medibank
Hi Monica, thanks so much for sharing your experience! We’re really glad to hear everything went smoothly and that you were able to have your procedure taken care of without needing to manage the details yourself—that’s exactly the kind of experience we aim to provide.
It’s also wonderful to hear that all went well. We really appreciate you taking the time to leave your feedback. -Ane
Medibank are amazing
Medibank are amazing. A claim is so simple and quick and paid within a few days!
June 22, 2026
Unprompted review
Reply from Medibank
Hi Shaigh, thanks so much for your kind words! We’re thrilled to hear you’ve found the claiming process simple and quick.
It’s great to know your claims are being processed promptly, and we really appreciate you taking the time to share your experience. -Ane
Emergency Room Fee
Easy, seamless in hospital claiming. I do think Medibank should cover the Emergency room fee. The amount we pay per year this should not be an extra cost when ambulance cover is included.
June 19, 2026
Unprompted review
Reply from Medibank
Hi TD, thank you for your feedback. We’re really pleased to hear that your in-hospital claiming experience was easy and seamless.
We understand your concerns around emergency department fees. Some private hospitals charge what’s known as an emergency department or facility fee. When you attend emergency, this is generally considered an outpatient service (as you haven’t yet been admitted), and outpatient services typically aren’t covered under most policies.
That said, some covers do include benefits for private emergency department fees, so it can depend on your level of cover. We’d be happy to go through this with you and explain what’s included in your policy.
Please feel free to reach out to us here https://www.medibank.com.au/contact-us/ if you’d like more information — we’re here to help. -Ane
Reply from Medibank
Hi Hamish, thank you for your feedback! We’re really pleased to hear your experience was seamless. -Ane
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