Good price - prompt delivery - easy to use - good results for pain and discomfort relief in lower back and hips after first one hour use. Daily use continues to give relief and greatly assists movemen... See more
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Was looking for some temporary footwear as at the moment have heavily bandaged legs and feet. Found ideal shoe online with Medical Supplies which you could buy in a double pack.... Ideal Velcro straps... See more
After waiting a while for delivery I was excited to open the packaging and place it on my arm ( Distal Bicep tear). Unfortunately the ROM arm brace had been damaged on the most important piece. The de... See more
Great piece of kit so far. Does exactly what it says it will do. Bit fiddly to set up but once it’s done it’s great. Would recommend for anyone that needs reminding to take tablets and have dosage... See more
Company details
Written by the company
Your Trusted Source for Medical and Healthcare Products At Medical Supplies, we are committed to providing individuals, carers, healthcare professionals, and organisations with top-quality medical products and exceptional customer service. Whether you're managing care at home or equipping a professional medical setting, we understand the importance of reliable supplies delivered promptly and at competitive prices. With over a decade of experience in the industry, our team of experts carefully curates a comprehensive range of healthcare solutions—from mobility aids and diagnostic tools to personal protective equipment (PPE), wound care, and everyday medical essentials. We only partner with trusted brands and certified manufacturers, ensuring that every product we sell meets the highest standards of safety, efficacy, and value. Why Choose Us? ✅ Wide Range of Trusted Medical Brands ✅ Fast and Reliable UK Delivery ✅ Expert Customer Support ✅ Secure Shopping Experience ✅ Competitive Pricing We’re proud to serve NHS trusts, private clinics, care homes, and individual customers across the UK. Our goal is simple: to help you find the right medical solutions with ease, confidence, and peace of mind. What Our Customers Say Our reviews speak for themselves—thousands of satisfied customers trust Medical Supplies for timely deliveries, helpful advice, and dependable service. We’re always striving to exceed expectations and welcome your feedback to keep improving.
Contact info
SW4 6JP, London, United Kingdom
- medicalsupplies.co.uk
4.5
Excellent
5K reviews
Asks customers to review
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Good quality and reasonable price
Good quality and reasonable price, delivered on the day promised.
August 11, 2026
One can always do better.
August 5, 2026
excellent choice and great delivery :)
as usual, an excellent choice of braces and splints for my accident prone kids and when I selected the wrong size the return process was simple and efficient. As was the delivery of the correct sized item. Many thanks.
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I found the advertising confusing as I…
I found the advertising confusing as I thought I was going to get a mixed pack of colours but received 5 of the same colour. Delivery was fast
August 10, 2026
Reply from Medical Supplies
Dear Steve,
Thank you for taking the time to leave your review.
The image on the website listing showing different colours aims to clarify each size relevant colour, and we are really sorry for any confusion our product listing may have caused.
We are really pleased to hear that you found our delivery fast, and we look forward to being of service again soon.
Kind regards,
Victor
Medicalsupplies.co.uk
Just what I need
Was looking for some temporary footwear as at the moment have heavily bandaged legs and feet. Found ideal shoe online with Medical Supplies which you could buy in a double pack.... Ideal Velcro straps long and adjustable. Good price and arrived within a few days
August 4, 2026
The product is perfect for anyone with…
The product is perfect for anyone with a stoma. Delivery was efficient and I was kept updated. My only disappointment is that I didn’t know I could have ticked the VAT excemption box and saved some money. I’ll know the next time.
August 10, 2026
Received item quickly
Received item quickly. Sized perfectly. Suitable item for requirements
August 4, 2026
Quick delivery and great product
August 3, 2026
Reply from Medical Supplies
Dear Pamela,
Thank you for taking the time to leave your review.
We are delighted to hear that you are happy with both your product and the speed of delivery.
We noticed that your review was accompanied by a one-star rating. As your comments appear to reflect a positive experience, we would be very grateful if you would consider reviewing the rating you selected, should this have been given in error.
Most importantly, we are pleased that we got it right for you and we look forward to being of service again soon.
Kind regards,
Victor
Medicalsupplies.co.uk
First time user!
Had never used a waterproof cover before but was told I would need one for showering after nail removal surgery. Easy to order and arrived promptly and had a trial run which went fine.
August 18, 2026
Total knee replacement
Total knee replacement
Knew I had to ice knee to help with the swelling
Went on line to see what was available
Aircast had great reviews
Bought aircast delivered on time
Believe I couldn’t have bought anything better to help relief pain and reduce the swelling
August 3, 2026
Easy to order
Easy to order, quick delivery times item is as advertised and has been just what was needed.
August 3, 2026
Returns policy is pathetic
First of all let me say i have no idea about the quality or otherwise of their products. My complaint is with their returns policy. I purchased what is described as support wear for someone with a stoma, basically a light weight support vest.
They classify this as an "intimate" piece of clothing and refuse any returns once the package has been opened. In other words if you try it on and it doesnt fit, tough luck!
Quite frankly i think it's appalling to treat someone with a stoma in this way. To suggest it's unhygienic for someone with a stoma to try on a vest is either ignorant or a deliberate attempt to prevent any of their products from being returned.
One last thing, if you do decide to purchase an item from this retailer make sure you go big when choosing the size. The item i bought wasnt just too small, it was way too small.
August 20, 2026
Unprompted review
Reply from Medical Supplies
Dear David,
Thank you for taking the time to leave your review.
We are sorry that our returns policy has caused you disappointment.
Certain garments we sell are subject to hygiene-related returns restrictions due to their intended use and the areas of the body against which they may be worn. This means that, unless faulty, they can only be returned unused and unopened, with all original seals, tags and labels intact.
We appreciate that this can make selecting the correct size more difficult. For this reason, products subject to restricted returns are clearly identified on our website before purchase, and customers are required to acknowledge the restriction before an order can be completed.
We are sorry that the garment you purchased was not the right size and that our returns policy has left you dissatisfied with your experience.
Should you require any advice regarding sizing before placing an order, please email our team at helpdesk@medicalsupplies.co.uk and we will be happy to assist.
Kind regards,
Victor
Medicalsupplies.co.uk
The service was fast and professsional
The service was fast and professional. Delivery within 2 days excellent.
August 7, 2026
Product arrived and was not as i…
Product arrived and was not as i anticipated it would be. Contacted Medical Supplies to arrange a return. There is no returns paperwork with the item so you have to contact them, you cannot return the item without a return authorisation ( very long number) that has to be on the envelope and a hand written note inside the envelope explaining why you have returned! Postage paid for by customer and this suggested you send tracked and signed for. Company accepts no responsibility for item until it arrives back to them and it can take up to 30 days to get your money back!
Following this experience I would not use this company again. Very demanding and difficult to return anything. They seem to over look the consumers statutory purchasing rights and cool off period!
August 19, 2026
Unprompted review
Reply from Medical Supplies
Dear Yvonne,
Thank you for taking the time to leave your review.
We are sorry that the product was not as you anticipated and that you are disappointed with our returns process.
As soon as you contacted us to advise that you wished to return the item, we issued a returns authorisation and provided the information required to send your order back to us.
Our returns procedure, including information regarding return postage, returns authorisation and the conditions applicable to returns, is clearly set out on our website and is available to customers before and after purchase.
The returns authorisation number and accompanying information are requested so that returned parcels can be correctly identified and matched to the relevant order when they reach our warehouse. This process does not remove or restrict a customer's statutory rights.
As detailed within our Terms and Conditions, where an item is being returned because it is unsuitable rather than faulty, customers are responsible for the cost and safe return of the goods. We recommend using a tracked service so that customers have evidence of delivery.
We are sorry that you have found our procedure more involved than expected. Your return has been authorised and we look forward to receiving it so that it can be processed promptly.
Kind regards,
Victor
MedicalSupplies.co.uk
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