MediPay Reviews 

1,004
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and straightforward process, highlighting the ease and speed of obtaining loans for medical procedures. The staff is frequently commended for being helpful, friendly, and professional, making the experience stress-free and supportive. Many people appreciate the excellent customer service, noting quick response times and clear communication that ensures a smooth process. The service is often described as efficient, with quick approvals and disbursements of funds, which is particularly valued in urgent situations. However, some customers also noted instances where they had to follow up on their applications, experiencing delays in hearing back or in the approval process.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently describing the application process as... See more

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and speed.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, describing it as outstanding, excellent, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best Finance Company in Western Australia, the process is super easy and quick, you get approved for up to $50,000 loan in one day!! Highly recommend their amazing service ✌🏾

Rated 5 out of 5 stars

My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more

Company replied

Rated 5 out of 5 stars

Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more

Company replied

Rated 5 out of 5 stars

MediPay are a Top Notch Loan Service. They deal only with loans to pay a medical bills. Extremely helpful and did not feel pressured at all thru the whole process. Everything explained clearly to me... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service

Written by the company

MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you're looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in minutes*. *Subject to credit approval. Terms and conditions apply.

Here to help when you need us

Written by the company

Fast, simple application process
Only pay interest on the amount used
No penalties for early repayment

We can help with your pets too

We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,004)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Prompt and fair assessment

April 20, 2026
MediPay logo

Reply from MediPay

Hi Asif,
Thank you for the kind review. Prompt and fair is exactly how we want every assessment to feel, so it's great to hear that came through for you. Thanks for choosing MediPay.
Thank you

Rated 5 out of 5 stars

They were so helpful and it's an easy…

They were so helpful and it's an easy process just took a few minutes to do

April 21, 2026
MediPay logo

Reply from MediPay

Hi Sonia,
Thank you for the lovely feedback. A helpful team and an application that takes just a few minutes is exactly what we aim for, so it's great to hear your experience reflected that. Thanks for choosing MediPay.
Thank you

Rated 5 out of 5 stars

The process for applying for this loan…

The process for applying for this loan was one of the easiest and straight forward loans I have ever done.

April 20, 2026
MediPay logo

Reply from MediPay

Hi Allan,
Thank you so much for this. Hearing it was one of the easiest and most straightforward applications you've done genuinely makes our day. We work hard to keep things simple, so it's great to know that came through. Thanks for choosing MediPay.
Thank you

Rated 5 out of 5 stars

Easy to apply quick response

Easy to apply quick response

April 16, 2026
MediPay logo

Reply from MediPay

Hi Fred,
Thank you for the kind review. Easy to apply with a quick response is exactly the experience we want our customers to have, so it's great to know it worked that way for you. Thanks for choosing MediPay.
Thank you

Rated 5 out of 5 stars
MediPay logo

Reply from MediPay

Hi Thweh,
Thank you for taking the time to share this. Great communication and a fast process are what we're all about, so it's wonderful to hear we hit the mark. Thanks for choosing MediPay.
Thank you

Rated 5 out of 5 stars

The experience was grear

The experience was, quick and painless, but still informative

April 14, 2026
MediPay logo

Reply from MediPay

Hi Steven,
Thank you for the lovely review. Quick and painless with the info you need is exactly what we aim for, so it's great to hear it landed that way. Thanks for choosing MediPay, and we hope the pay later option made things that little bit easier too.
Thank you

Rated 5 out of 5 stars

Quick and easy application

Quick and easy application

April 14, 2026
MediPay logo

Reply from MediPay

Thanks so much for the great review. We are really glad the application was quick and easy for you. That is exactly what we aim for.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 5 out of 5 stars

A quick & easy process for my dental…

A quick & easy process for my dental treatment.

April 10, 2026
MediPay logo

Reply from MediPay

Thank you so much for the great review. We are really glad the process was quick and easy for your dental treatment. That is exactly what we aim for.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 5 out of 5 stars

Was a very easy process

Was a very easy process
Staff were very helpful and kind.

April 6, 2026
MediPay logo

Reply from MediPay

Thank you so much for the lovely feedback. We are really glad the process felt easy and that our team was helpful and kind along the way. That is exactly the experience we want for every customer.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 5 out of 5 stars

Great fast service

April 7, 2026
MediPay logo

Reply from MediPay

Thanks so much for the great review. We are really glad you experienced fast service and had a positive experience with us. That is exactly what we aim for.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 5 out of 5 stars

Very helpful and a very professional…

Very helpful and a very professional service

March 31, 2026
MediPay logo

Reply from MediPay

Thank you so much for the kind words. We are really glad you found the service helpful and professional. That is exactly the standard we aim to deliver every time.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 5 out of 5 stars

The best !!!

The best !!!! Quick and efficient!!

April 1, 2026
MediPay logo

Reply from MediPay

We love this, thank you so much. We are really glad you found everything quick and efficient. That is exactly what we aim for.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 5 out of 5 stars

The gentleman that helped me was so…

The gentleman that helped me was so kind and helpful

March 31, 2026
MediPay logo

Reply from MediPay

Thank you so much for the lovely feedback. We are really glad to hear you felt supported and that our team member was kind and helpful throughout the process. That is exactly the experience we want for every customer.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 5 out of 5 stars

Fast and easy process

Fast and easy process. Excellent customer service. Highly recommended.

March 24, 2026
MediPay logo

Reply from MediPay

Thank you so much for the great feedback. We are really glad the process was fast and easy and that you had a great experience with our team. That is exactly what we aim to deliver.

We truly appreciate the recommendation. If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 5 out of 5 stars
MediPay logo

Reply from MediPay

Thanks so much for the great review. We are really glad the application felt easy and the whole process was stress free. That is exactly what we aim for.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 5 out of 5 stars

So easy to talk to and made me feel…

So easy to talk to and made me feel like I was in good hands. Quick response and Ajay was very professional

March 18, 2026
MediPay logo

Reply from MediPay

Thank you so much for the lovely feedback. We are really glad you felt comfortable and in good hands throughout the process. That is exactly the experience we want for every customer.

Great to hear Ajay looked after you with quick responses and professionalism. We have shared your kind words with him and the team.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 5 out of 5 stars

MediPay was friendly and professional

MediPay was friendly and professional. They are efficient and very supportive. Highly recommend their services.

March 13, 2026
MediPay logo

Reply from MediPay

Thank you so much for the wonderful review. We are really glad to hear you found our team friendly, professional and supportive. It means a lot to know the experience felt efficient and positive for you.

We truly appreciate the recommendation. If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

Rated 4 out of 5 stars

I waited for over a week to hear…

I waited for over a week to hear anything back about my application. So I rang and was told that I needed to provide further information about my business. I thought a phone call or email regarding this would have been warranted, but instead I had to follow up

March 12, 2026
MediPay logo

Reply from MediPay

Thank you for your feedback and for sharing your experience. We are sorry to hear that the process felt frustrating while you were waiting for an update.

After reviewing your application, I can see that our team did attempt to call you and your file was placed into a status that triggers automated emails and text messages asking you to contact us so we could obtain some additional information needed to progress the approval. It is possible the emails may have landed in a junk folder, however you should also have received our SMS notifications.

That said, we completely understand how waiting without clear contact can be frustrating, and we appreciate you taking the time to follow up. We have reviewed this internally with the team to see how we can make communication clearer in situations like this.

We are really pleased that we were able to get everything finalised and support you in the end.

If you would ever like to discuss this further, please feel free to contact us on 1800 810 950 or customercare@medipay.com.au

Thank you again for your feedback.

The MediPay Team

Rated 4 out of 5 stars

Very helpful and friendly customer…

Very helpful and friendly customer service.

I was already so stressed and worried about having to organise unexpected surgery for my diabetic dog. With so many other things to worry about like the long trip to Sydney and accomodation. Medipay were very helpful and fast and approving the loan to help pay for the surgery. They are very quick at replying to emails and I would highly recommend them

March 9, 2026
MediPay logo

Reply from MediPay

Thank you so much for sharing your experience. We can only imagine how stressful it must have been organising unexpected surgery for your dog, especially with the travel and everything else involved. We are really glad we could help make things a little easier by getting the loan approved quickly.

It also means a lot to hear that our team responded quickly to your emails and helped support you during that time. Wishing your dog a smooth recovery.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay and for the recommendation.

Rated 5 out of 5 stars

They were easy to talk to

They were easy to talk to

March 6, 2026
MediPay logo

Reply from MediPay

Thanks so much for the kind review. We are really glad you found our team easy to talk to. We always want the process to feel comfortable and supportive for our customers.

If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au

Thanks again for choosing MediPay.

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