MedTree Reviews 6,870

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting prompt and efficient delivery of orders. Many people appreciate the quality of the products received, often noting their satisfaction with items like stethoscopes and boots. The ease of the ordering process and clear communication regarding dispatch and updates are also consistently mentioned as positive aspects. However, some customers experienced issues with delivery, including lost parcels or packages arriving late. A few reviewers also noted problems with product quality, such as items arriving with scratches or sizing discrepancies. Additionally, some people were dissatisfied with the engraving options or the time it took to receive personalized items.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers praise the excellent product range, good... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick dispatch and fast... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the prompt, efficient,... See more

Order

Users describe positive interactions with order. Many customers praise the easy and quick ordering process,... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent product range and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a 5.11 EDT. Fast delivery and shipping. The product itself feels a bit expensive for a small piece of metal, but it's far less bulky than the competition, so worth it if you want something that... See more

Rated 5 out of 5 stars

Excellent service from Medtree. Spot-on communication about my order and dispatch, their website is clear and easy to use, great price plus fair postage cost. My order arrived quickly and i'm very hap... See more

Rated 5 out of 5 stars

I bought an electronic stethoscope from MedTree a few years ago. After losing the rubber diaphragm, I tried to obtain a spare one from the manufacturer with no success. After ringing MedTree, I was ad... See more

Rated 5 out of 5 stars

Customer service is phenomenal here! I ordered a stethoscope for my partner who has recently joined the Ambulance service. I left it a bit too late to get a personalised gift. Called Medtree at 9am, t... See more


Company details

  1. First Aid Station
  2. Hospital Equipment and Supplies Store

Written by the company

MedTree, previously Bound Tree Medical Europe Ltd, is a UK owned, worldwide distributor of over 18,000 first aid and medical products including first aid kits and supplies, medical instruments, hospital equipment, paramedic supplies as well as the full range of 5.11 Tactical clothing. With a fantastic range of products and excellent customer service, MedTree provide an unrivalled service that you can rely on for all your emergency medical needs...

For all your emergency medical needs

Written by the company

Free UK Delivery
As standard, all UK orders over £25 + VAT are despatched on our free delivery service. Need it quickly? We have a range of delivery options available including express, next day and Saturday delivery to ensure you get your order as quickly as possible and with our courier's (DPD) text and email notifications you will be provided with a 1-hour delivery slot so no more hanging around waiting for the driver to turn up (for more details please go to https://medtree.co.uk/delivery)
Rewards Club - earn money while you shop
With our Rewards Club, you can earn money while you shop. Simply sign up for an account at https://medtree.co.uk/customer/account/create and shop like you normally would, then you will receive reward points towards your next purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent website, easy to navigate

Excellent website, found what I needed and the correct dimensions. As a Paramedic I was asked to verify my registration number which was a 1st as other websites didn’t and I felt reassured that Medtree would check prior to dispatch. The item arrived well packaged and in good time.

January 21, 2026
Unprompted review
Rated 4 out of 5 stars

Competitvely priced dressings

I ordered these dressings on 16/1/26 and the order was sent through Royal Mail on the 19/1/26, the goods arrived on 21/1/26. Not the speediest delivery but a competitive price for the dressings.

January 19, 2026
Rated 3 out of 5 stars

The only thing that i was not happy…

The only thing that i was not happy with was delivery . You did not have stock which was absolutely fine . But when you did DPD sent me a message saying it was being delivered between 7pm and 10pm . They never came and I paid for same day delivery. I think they should of refunded me as they didn't come when they said they was.

January 14, 2026
MedTree logo

Reply from MedTree

Hi Brian, thank you for your review. Please do accept our apologies for the delay with your delivery. I wasn't aware this had been delayed by a day. I have now arranged a refund for the carriage charge for you. I hope this is suitable.

Rated 5 out of 5 stars

Fantastic service

I bought an electronic stethoscope from MedTree a few years ago. After losing the rubber diaphragm, I tried to obtain a spare one from the manufacturer with no success. After ringing MedTree, I was advised that my particular model was no longer produced - hence my difficulty in obtaining the part. After taking my details, the lady I spoke to said she would check with her colleagues and see if she could help. I received a phonecall later that day to say that they had found the part, and this was mailed to me 2 days later. I am really grateful to the staff at MedTree for 'going above and beyond' and ensuring I now have a fully functioning electronic stethoscope again!

January 12, 2026
Unprompted review
Rated 4 out of 5 stars

I still have not received my order!!

I still have not received my order!!! I have emailed you about this! Why are you not doing anything about it!

Following the loss of my parcel by the couriers I contacted medtree quickly despatched a replacement and refunded 25% of my order. A frustrating experience but medtree did everything they could to rectify the issue. I would use them again.

January 5, 2026
MedTree logo

Reply from MedTree

Good afternoon Matthew, thank you for your review. Please accept our apologies for the issue with the delivery of your order. We have emailed you and also tried to call, so we get this resolved.
If you could please reply to the email at your earliest convenience, so we can rectify this for you as soon as possible.

Rated 5 out of 5 stars

Replacement First Aid items

MedTree supplied replacement items for my personal first aid kit at a very reasonable price. The items were as described and the package was swiftly dispatched and received. All the while they kept me informed of the progress.

December 30, 2025

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