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Meermin Shoes Reviews 1,600

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,010 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the shoes, noting their excellent craftsmanship, comfort, and stylish appearance. Many people appreciate the quick delivery service and the helpfulness of the staff, making the overall purchasing experience smooth and enjoyable. However, some customers also noted occasional issues with product quality, such as minor imperfections in the leather or receiving defective pairs. A few other people also felt that the construction quality and materials of some products felt cheap, not aligning with a premium experience.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing shoes as well-made,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the craftsmanship,... See more

Staff

People report positive experiences with staff. Many customers praise the helpfulness and efficiency of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and quickness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes had some small scratches on the bottoms and a few imperfections in the leather. The box top was torn in two quarters and they were taped back together. I wondered if I actually received someone... See more

Rated 5 out of 5 stars

Meermin customer service is prompt, professional, and very helpful. I was stuck between which size I should choose and upon contacting their customer service on their email, I received very accurate a... See more

Rated 5 out of 5 stars

I saw these suede loafers recommended on an IG video. I was looking for a shoe like this and I took a leap! Though skeptical, I followed their sizing recommendations. I ALWAYS wear an 11. Anyway, they... See more

Rated 5 out of 5 stars

Fast shipping. Love the black oxfords I got. They seem like great quality, particularly for the under $300 price point. (I discovered through a Gentlemen's Gazette review of under $300 dress shoe bran... See more


Company details

  1. #27 of 59 best companies in Shoe Store
  2. #5 of 11 best companies in Shoe Factory

About Meermin Shoes

Written by the company

At Meermin, we are dedicated to crafting properly made, timeless footwear that delivers exceptional value. Specializing in Goodyear-welted shoes, we focus on combining traditional craftsmanship with modern distribution. Every pair is carefully crafted using premium full-grain leathers sourced from some of the world’s finest tanneries.

Our philosophy is simple: deliver radical value by focusing on quality and eliminating unnecessary markups. Through our direct-to-consumer model, we are able to offer meticulously crafted footwear at a fraction of the cost typically associated with products of this category. We believe that well-made shoes should be an attainable investment.

We are proud to have retail stores in New York, Paris, and Madrid, allowing customers to experience our footwear & service firsthand.

We take pride in upholding the principles of craftsmanship quality, service and value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good quality, affordable price

Fast shipping. Love the black oxfords I got. They seem like great quality, particularly for the under $300 price point. (I discovered through a Gentlemen's Gazette review of under $300 dress shoe brands.) I will almost certainly be buying another pair of shoes from them soon.

May 11, 2026
Rated 4 out of 5 stars

The shoe did not fit

The shoe did not fit. It is too big. I ordered 11 and a half wide it's fine at the toe box, but for some reason it's also very wide in the midfoot. So it's loose. I emailed Meermin and after some confusion on my part apparently they agreed to exchange the shoe. And I am glad they did cause I love these shoes. Looking forward to getting gthe right size.

May 5, 2026
Meermin Shoes logo

Reply from Meermin Shoes

Hi Claude, thank you for sharing your feedback. We’re sorry to hear this pair was not the right fit for you.

As confirmed via email on Saturday, we’re happy to assist with either an exchange or a return if the shoes do not work out. At this time, we see the return process has not yet been initiated, but our team remains here to help with whichever option works best for you and to answer any questions you may have.

We appreciate your support and if there is anything further we can assist you with, please do not hesitate to reach out.

Rated 1 out of 5 stars

Yet another confirmation of terrible customer service. Listen!

I had an extremely disappointing experience with Meermin.

I placed order U-0709395779, just a BELT, of all things, and, from the beginning, the customer service and communication were poor. After the order was placed, days pass and it showed no meaningful tracking movement, and I had to repeatedly follow up to understand what was happening. Instead of receiving clear, proactive communication, I was left waiting with vague responses and no real resolution.

Eventually, Meermin informed me that their central warehouse had indicated the order appeared to be lost, which explained the lack of tracking updates. At that point, after all the delays and uncertainty, I expected an immediate and clear refund offer. Instead, I was simply told they had submitted the invoice to initiate a claim and that they would notify me once they had more information.

For a premium-priced shoe company, this level of customer service is unacceptable. If an order is lost before reaching the customer, the customer should not have to keep chasing the company for updates or wait indefinitely while internal warehouse or carrier claims are handled.

Only after I escalated firmly did Meermin finally process the refund. While I do appreciate that the refund was ultimately issued, it was not done proactively, I had to go back and forth for days about this, and the overall handling of the situation was very poor. The company’s communication felt slow, impersonal, and reactive rather than professional or customer-focused. On too of that, responses from the tram were contradictory, they said it was 1) delivered, then 2) that it was on its way to the carrier, 3) that it was in transit, 4) directed me to contact the carrier myself (???) 5) then lost after firmly pressuring after almost a week of no updates. All of this, like I said, after sending over 10 emails and keeping tabs on it.

This felt like Meermin could not care less about me as a customer, and their attitude felt almost annoyed with my inquiries. Incredibly unprofessional.

This experience has completely changed my view of the brand. Meermin presents itself as a quality footwear company, but the customer service experience did not match that image at all. Based on this order, I would not feel comfortable buying from them again, and I would suggest you take your business elsewhere to companies such as Sebago with excellent customer service that reflect the investment.

In my opinion, Meermin needs to invest seriously in customer service, order tracking, and post-sale support. A good product is not enough when the buying experience becomes this frustrating.

May 7, 2026
Unprompted review
Meermin Shoes logo

Reply from Meermin Shoes

Hello Luis — Thank you for taking the time to write.

The order was placed on Saturday, 05/02. That same day you asked to cancel, we explained the warehouse was closed for the weekend and the team would review the request, and a few hours later you wrote asking us not to cancel. The order was prepared and shipped via USPS on Monday, 05/04, within our regular handling window. Tracking was active and shared from that point. The status you saw, "Shipping Label Created, USPS Awaiting Item," is a standard USPS status. It means the parcel has been handed to USPS and is awaiting their first scan, which is something neither we nor any sender controls. This was explained to you at the time.

When you flagged the parcel did not progress, we asked you to contact the carrier directly, as it is generally most effective for the receiver to follow up once a parcel is in transit, while also opening an inquiry with USPS from our side. They responded on Thursday evening, 05/07, confirming that no further scans had been recorded for two days beyond the initial handover, and asked us to wait for the next update along the route — something that occasionally happens with USPS. In the meantime, following your requests, we issued a full refund.

The parcel was delivered to you yesterday, 05/08, on its original schedule. You have now received both the order and the full refund.

We take customer service seriously. Sending multiple queries in a short span of time across multiple channels, even opening a credit card chargeback while the matter is actively being handled, does not move a case forward; in practice it fragments the thread across the team and slow the whole process.

We hope you'll enjoy wearing the belt, and we remain happy to help if anything else is needed.

Rated 5 out of 5 stars

Fantastic Quality for the Price

Fantastic quality out of the box. Great looking shoe. Making belts that match color and material is also a fantastic addition. Gone are the days of trying to find belts that are similar color to your shoe. Comfortable without socks. For the price, it may be the best balance of quality vs cost. Would put it on par with similar shoes in the $500 range. Would buy again. Carrying protective bag was a nice little surprise too.

May 3, 2026
Rated 5 out of 5 stars

Top notch service

I was there to buy Loafers. I got very good guidance and the person working there was super nice and respectful. The shoes are excellent quality. Overall I am super happy

May 8, 2026

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