Meet Bernard Reviews 219

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and interesting selection of products, highlighting the quality, uniqueness, and fashion-forward yet wearable nature of the items. The staff are frequently described as friendly, helpful, knowledgeable, and not at all pushy, creating a welcoming and pleasant shopping experience. Many people appreciate the exceptional service, noting the personalized approach, quick responses, and efficient delivery. However, some customers also noted an extremely poor quality product and an awful and unprofessional returns process, which they felt was not worth the effort.

What people talk about most

Product

People report positive experiences with the product selection, highlighting the fresh, distinctive, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Clients share positive opinions on service, consistently highlighting exceptional, friendly, and helpful... See more

Quality

Consumers find quality to be positive. Many reviewers praise the beautiful quality of the collection,... See more

Delivery service

Customers had positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection of designers stocked in this special shop - lots of quality basics and special statement pieces to choose from. Staff are very helpful and not at all pushy. No need to go to town... See more

Company replied

Rated 5 out of 5 stars

It is great to have this lovely designer clothing shop here in South East London, after visits to Central London I often return here as the stock is more interesting . Meet Bernard stocks a wide and i... See more

Company replied

Rated 5 out of 5 stars

Just a great shop. Amazing selections, super friendly and knowledgable staff. Who can resist buying stuff after seeing the insta videos - bank balance's worst nightmare!!

Company replied

Rated 5 out of 5 stars

Meet Bernard is my absolute go-to boutique. Fashion-forward yet incredibly wearable, every piece feels thoughtfully chosen and effortlessly stylish. The collection is always fresh, distinctive,... See more

Company replied


Company details

  1. Clothing Store

Written by the company

South East London's oldest independent fashion and lifestyle store, for men, women, and everyone else. Nice to meet you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I Love This Shop

Ryan and the guys are always super helpful and friendly and go above and beyond to make you feel welcome. Always great pieces in the shop!

November 28, 2025
Meet Bernard logo

Reply from Meet Bernard

That is sooo good to hear... Appreciate you taking the time to review.

Advertisement
Rated 5 out of 5 stars

The best social marketing of any…

The best social marketing of any clothing store, and with products that are of excellent quality.

November 26, 2025
Meet Bernard logo

Reply from Meet Bernard

You think so? Wow... Kind words, thank you!
Bernard x

Rated 5 out of 5 stars

A lovely top

A lovely top. Beautiful material and cut. Speedy delivery. Thank you.

November 13, 2025
Meet Bernard logo

Reply from Meet Bernard

Thanks Sarah, glad you love x

Rated 5 out of 5 stars

Support independent stores

Easy and quick to deliver. I love the social media content. Best about

November 4, 2025
Meet Bernard logo

Reply from Meet Bernard

Do you really think so? Thanks so much, we really appreciate that... x

Advertisement
Rated 3 out of 5 stars

After I ordered and paid you discovered…

After I ordered and paid you discovered the item was out of stock. Now it takes 10 days for refund to go back into my account. Not good and not pleased.

November 13, 2025
Meet Bernard logo

Reply from Meet Bernard

We're really sorry about that, not sure why that's happened tbh... It's normally super quick. What's your MBWO number so I can look at what happened and make sure it doesn't happen again. Apols again.

Rated 5 out of 5 stars

really good service

really good service
v fast delivery+ nice people
highly recommend

November 20, 2025
Unprompted review
Meet Bernard logo

Reply from Meet Bernard

Ahh bless ya... Thanks for taking the time to leave that.

Rated 3 out of 5 stars

Not the easiest website to use for…

Not the easiest website to use for purchasing a gift voucher for a third party.

November 12, 2025
Meet Bernard logo

Reply from Meet Bernard

We're really sorry about that. We are just a small family run store and focus our IRL experiences... The website is just a cheap, off the shelf Shopify site which is very limited with what we can do with it. Apologies again.

Advertisement
Advertisement
Rated 5 out of 5 stars

We Love Meet Bernard!

Welcome, honesty, and smile was the best. Then we go on to the clothes which are very special and beautiful brands.

Perfect!

October 4, 2025
Meet Bernard logo

Reply from Meet Bernard

Awww thanks Suzanne... Best customer EVER x

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look