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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the application for its user-friendly interface and helpful features, particularly its ability to provide cash advances and assist with financial management. Many people appreciate how the app helps them track spending, budget effectively, and even build credit. The ease of obtaining cash advances and the quick processing times are frequently highlighted as significant benefits. However, some customers expressed dissatisfaction with the payment process and customer service. There were mentions of issues with early debits, unexpected subscription charges, and difficulties in receiving refunds. Additionally, a few people found the pricing structure to be expensive, citing various fees and subscriptions that made the service less appealing.

What people talk about most

Application

Reviewers mention positive feedback about the app. Many find it easy to download and use, praising its... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers appreciate the ease and speed... See more

User experience

Consumers generally find the user experience to be positive. Many reviewers praise the app for being easy to... See more

Customer service

People report ambiguous experiences with customer service. Many customers appreciate the help received,... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed dissatisfaction with high fees, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cleo is top shelf compared to successful stocks doing extremely well and that says m alot.Even though im going through the motions I can say cleo is the first and only choice to rock with believe me a... See more

Rated 5 out of 5 stars

The quiz game that you guys have every week are enjoyable lol. I pay alit of attention to the repetitive things I spend my money on daily so to get these answers wronge when I absolutely no I’m right... See more

Rated 5 out of 5 stars

Where's there's great opportunities to explore the Cash Advance wave. Okay 👍 cleo company is great, I'm digging my interests more in budgeting and saving. To borrow the rush in making the payment on... See more

Rated 5 out of 5 stars

I've heard a lot of people talking about the Cleo Money app but I didn't think it would work for me so I waited and I started hearing about more App about getting advanced pay without paying so much... See more


Company details

  1. Alternative Financial Service
  2. Financial Institution
  3. Non-Bank Financial Service

Written by the company

Meet Cleo, an A.I. assistant for your money. Cleo securely connects your bank account and allows you to keep track of your spending, budgets, bills and much more.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The fees is a bit much

The fees is a bit much. I say only get Cleo if you really need the money. It’s a setup to get you to spend your money every month. Go with Dave $1 a month fees are what you can pay

February 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Cleo came in clutch!

The app. was easy to use and received the cash advance i needed immediately, and the advance amount i am eligible for was raised immediately after I paid my advance back which is very helpful.

February 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Cleo is the worst advance company ever!

Cleo has become one of the most frustrating AI cash‑advance apps I’ve ever used. I’ve been with them for over two years, and while the service started out great, the recent changes have made it nearly impossible to use.

They now break advances into daily $100 increments, each tied to a $10.99 repayment fee. I was offered a $500 advance on Saturday, but by Tuesday the app refused to release the final $100 because of their new rule preventing advances within three days of a repayment date. This makes no sense, especially since my pay dates are the 10th and 25th, and my repayment schedule should align with those dates—not arbitrary restrictions.

They also removed the option to extend repayment dates, which had been available on demand. On top of that, they charge a $14.99 monthly fee on top of everything else.

Because of these practices, I’m preparing a class‑action lawsuit against Cleo and their partner, WebBank. If anyone is interested in joining, you will be notified by the Court once filings begin. I closed my account yesterday, and now they’re telling me it may take up to 45 days for the remaining $100 in my balance to be returned. After everything they’ve put customers through, the delay is unacceptable.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam -read carefully

I started to sign up for an account in order to get a small cash loan. I was presented with memberships starting at $5.99 a month. That was deducted from my bank before I agreed to the loan. My application clearly stated I get paid once a month, for pay back purposes. Then they offered to lend me $40, with another fee of $6.99, unless I wait 3-4 business days. Then a pay back date of the 20th. I cancelled it all. Scam

February 10, 2026
Unprompted review
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Rated 1 out of 5 stars

CleoAI’s customer service is TERRIBLE

CleoAI’s customer service is shockingly incompetent. Repeatedly failed to resolve basic issues, provided contradictory or irrelevant responses, and wasted an unreasonable amount of my time. There is no accountability and no apparent understanding of their own product. This level of support is unacceptable for any serious company. Avoid unless you’re prepared to get zero help when something goes wrong.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Cleo is the best advance app

Cleo is the best advance app, in my opinion. She’s always got my back in a pinch, never causes me bank fees and allows me extra time to make my repayment in a pinch.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

6 months now and I have been using…

6 months now and I have been using y'all for a minute, however 6 months now I can ling in and you're taking from my checking 14.99, 8.99 and 5.99 hell I'm the one giving you an advance, I think you folk are rio offs I want all fees you've charged ppl UT back into my checking all 6 months freaking flucking 6 months now yesterdaru

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Cleo helps me with my finances

Cleo helps me with my finances. Calculating what I am overspending on and what paid apps I can cancel to save money. Helps me raise my credit score with tips on how to do it. I have tried other apps similar to Cleo and Cleo is the one I am fully satisfied with.

February 5, 2026
Unprompted review

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