I never leave reviews but unfortunately the site has really let me down recently. I won almost £200 on bingo and it has been stuck in my bingo balance for a month now. I been In touch every few days t... See more
Company replied
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Review summary
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Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
Company replied
Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
I have been playing at Megariches for a long time, their slot selection is probably the best of any online casino. I recently had an issue with my card since my bank declined my withdrawal, I spoke to... See more
Company replied
Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.1
Average
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely horrendous service
Absolutely horrendous service. Happy to take your money but won't let you withdraw. My account has been fully verified yet megariches.com will jot release the funds. I have spoken to several customer service representatives with each one of them less helpful than the last. I am told thar im in Queue and my query will be handled soon. The Queue must be massive as I never get a reply. That should tell you everything you need to know. My advice to anyone looking to have a gamble. Go elsewhere as this site is horrendous.
June 10, 2026
Unprompted review
Reply from Mega Riches
Hi Mark,
We have reviewed your account and would like to clarify the status of your withdrawal.
Our records show that your account is fully verified and that successful withdrawals were approved and processed on 6 June, 8 June, and 9 June. In addition, a manual withdrawal was raised on 9 June following your request to close the account. This withdrawal has also been approved by our Payments Team and processed from our end.
Please note that withdrawal requests are subject to processing and transfer timeframes, which vary depending on the payment provider used. While we understand waiting for funds can be frustrating, all withdrawals relating to your account have been approved and processed by us.
If you have any questions regarding the status of a specific transaction, please contact our Customer Support team via live chat or email. They are available 24/7 and will be happy to assist further.
Kind Regards,
Team Mega Riches.
Very helpful and polite
June 5, 2026
Reply from Mega Riches
Hi Karenhousley,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found our team helpful and polite. Providing friendly and efficient support is very important to us, and your feedback means a lot.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
Team Megariches
Megariches??? MegaCRAP more like!!!
I spent £173 in less than an hour, there was a Server Error every 4 or 5 spins and kept crashing, plus never got on the Bonus feature once!!!! Not happy with this site, worst one yet!!!!
They have replied to me with more lies, EVERYONE Avoid Megariches!!!!
June 3, 2026
Unprompted review
Reply from Mega Riches
Hi Mark,
We have reviewed your gameplay activity and can confirm that during the session in question, a total of £173 was deposited, while total stakes amounted to £365.67 and total winnings amounted to £161.67. Based on these figures, the return to player (RTP) achieved during this session was in line with expected game performance and does not indicate unusually poor results.
We would also like to clarify that bonus features are not guaranteed within any specific number of spins. All games operate using independently tested Random Number Generators (RNGs) and are subject to strict regulatory standards. Outcomes are entirely random, and there is no mechanism to influence or alter results based on stake size or player activity.
Regarding the reported server errors, we take such reports seriously. If you experience any technical issues while playing, we encourage you to contact our Customer Support team immediately via live chat or email so that the matter can be investigated while the session details are available.
Should you wish to discuss your play in more detail or explore any of our safer gambling tools, our Customer Support team is available 24/7 via live chat or email to assist.
Kind Regards,
Team Mega Riches.
There is no customer support service!
I sent 2 e-mails to support team and nobody gave a response!
While I was betting a game, game gave me 2 times Free Games; everything was OK. And suddenly, an Error Pop-up Message and 2nd Pop-up message appeared on my screen. The system stopped my bet while I was winning!
I reported this issue to Customer Support Team. Nobody gave a response!!!
At th night, I logged in again. I bet at the same game. And game gave me Free Games 2 times. And suddenly, an Error Pop-up Message and 2nd Pop-up message appeared on my screen again!!! The system stopped me again while I was winning!
I reported this issue to Customer Support Team again. Nobody gave a response!!!
Therefore, I'm writing this problem at Trustpilot! Maybe Customer Support read my message and may be gives a response!
While I was losing, the system never stop me. But, when I was winning, system stopped me! Strange!!!
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Megariches information is WRONG!!!
Because I didn't lost, I won 170 GBP!
After I wrote Trustpilot, finally customer service (!) replied my e-mail! I also replied Megariches's e-mail.
Customer service wanted a lot of information via e-mail!!! Megariches has all information. Because they can reach all detail. System has a problem. You can't waste my time. Open my account and check the detail! This is your business.
Absolutely terrible customer service!
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Megariches sent an e-mail to me yesterday. And they said " A wager limit, however, is based solely on the total amount wagered and is not affected by whether you are winning or losing. Once the set wagering threshold has been reached, further gameplay will be restricted until the limit resets."
I replied this e-mail and I asked "If this is not related with loss money (I didn't lost), why did you write it is loss money??? There is no answer!!! How can we know our wager limit? While winning, why this casino stop our bet??? This is unacceptable! Because, they never stop us while losing money. When we start to win, their "wager limit" stop our bet!!!!!!!!
June 1, 2026
Unprompted review
Reply from Mega Riches
Hi Ugur,
Our team has carried out a detailed review of your account and has responded to you directly regarding this matter.
Following further investigation, we can confirm that the gameplay interruptions were caused by the daily wager limit that you set on your account being reached. This limit was applied as part of the responsible gambling tools available on your account and operates independently of whether a player is winning or losing at the time.
We acknowledge that our initial communication referred to a loss limit. Following a more detailed review, this was clarified as a wager limit, and the correct information has since been provided to you. A wager limit is based on the total amount wagered within the relevant period and is not linked to game outcomes, account balance, or whether gameplay is currently profitable.
Our records show that the restrictions were applied when the wager limit threshold was reached and were lifted automatically when the limit reset, allowing gameplay to resume until the threshold was reached again. This is to ensure your safety as a player.
We also note your concerns regarding response times. All enquiries are handled on a queue basis, and your case was reviewed and responded to by our Customer Support team. Further explanations have since been provided following the additional review of your account activity.
Should you require any assistance with understanding or managing the limits applied to your account, our Customer Support team remains available 24/7 via live chat and email.
Kind Regards,
Team Mega Riches.
Used to play on here
Used to play on here. It was ok. But since they've been wanting verification it's been a nightmare. Although they still permitted me to deposit before I became verified but strangely enough, not withdraw, hmm. I finally managed to send everything, they said it was verified but then they said I need to verify a debit card I had registered on Mr. Vegas that I'd not even used for about rwo years. I went on Mr Vegas site and it said my account was verified.I sent Mega Riches a screenshot of this. I wouldn't have been able to verify it anyway as its expired since then.
I'm now being totally blanked. I am trying to withdraw £130, that's all. All this fuss for that. Disgusting treatment.
ETA
I have £130 to withdraw but when I try it still says withdrawals are disabled, so obviously there ARE restrictions on there.
ETA (2)
Despite me sending a screenshot of the message saying withdrawals are disabled they keep saying my account is verified. They are now ignoring me completely. They probably want me to bet with the £130 so I will lose it. I know it's not a large amount of money but now it's the principle.
ETA (3)
Another day with no solution. Suggestions to log in from a different device failed, to go incognito failed,to use a different browser failed.
I must have had dealings with over ten people now. You couldn't actually make this up!
ETA (4)
Despite assurances that my "withdrawals are disabled" account is being dealt with and that it has been completely verified, I still have not received any money. They even said they'd deposit it into my account manually. Constant pleas of please be patient and saying they understand my frustration, there is still no progress, and this has been going on since 29th May.
ETA (5)
Funds received at last.
May 29, 2026
Unprompted review
Reply from Mega Riches
Hi Angela,
We have continued to review your case and can confirm that your account was successfully verified and that no verification-related restrictions were present that would have prevented a withdrawal from being processed.
As outlined in our previous update, the matter was escalated to the relevant team for further investigation after we were unable to identify any account-level blocks affecting withdrawals. We recognise that resolving this matter required a number of troubleshooting steps and interactions with our teams while the issue was being investigated.
We are glad your withdrawal has now been successfully completed and the funds have been received. Should you require any further assistance, our support team remains available via live chat and email.
Kind Regards,
Team Mega Riches
Oscar really helped me get everything I…
Oscar really helped me get everything I needed to sort out. This is a very good casino. Thank you so much😊
May 31, 2026
Reply from Mega Riches
Hey Ryan.
Happy to see that Oscar was able to provide you with great support to resolve your issue. We will make sure to share the feedback with him and the rest of the team!
Should you have further feedback or any other questions, please feel free to let us know!
Best regards,
Team Mega Riches
Reply from Mega Riches
Hi Juraj,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a positive experience with our service. Feedback like this is greatly appreciated by the team and motivates us to continue providing the best possible support to our players.
Thank you for choosing us, and we hope you continue to enjoy your experience.
Kind regards,
Team Megariches
Reply from Mega Riches
Hey there Ben,
Thank you so much for giving us feedback on Adriana's service, we will make sure to pass the message along to both her and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Mega Riches
Izmiel did very good for me he sorted…
Izmiel did very good for me he sorted my problem out rite away and explained to me what was wrong . Well done to ur team
May 14, 2026
Reply from Mega Riches
Hi Adrian,
We're thrilled to hear about Izmaiel's service today and that he was able to resolve your issue promptly!
Your kind words won't go unnoticed, and we'll make sure to share it with him and the rest of the team!
Our support team is available 24/7, should you need assistance.
Best regards,
Team Megariches
Thought this was a really good site
Thought this was a really good site, until it came to verifying documents, all went well until it got to one of my registered cards to verify. The said card was replaced by a new one after a fraud scare, it was disposed of and a new card with new details sent to me.
Mega riches casino are refusing to verify me even though proof of address, identity, bank statement and other debit card verified. I was rudely told that was it, they couldn't help and are refusing to refund the money in my account. Disgusting customer service. AVOID LIKE THE PLAGUE
May 13, 2026
Unprompted review
Reply from Mega Riches
Hi Lynn,
Your account reached the required transaction threshold where full verification checks must be completed in line with our regulatory obligations. All requested documents were successfully verified apart from one registered on the account.
As you mentioned yourself, the original card was replaced and disposed of. Our team did attempt to assist you with the verification process and advised on acceptable documentation; however, we were unfortunately unable to receive the required document in a valid format to complete the review.
Please note that these verification procedures are mandatory requirements and are applied to all players equally. Once the remaining verification requirement is successfully completed, you will be able to continue using your account as normal.
Our team has reached out to you again to provide further assistance regarding this matter. If you still wish to complete the verification process, please respond directly to the communication sent and our team will gladly assist you further.
Kind regards,
Team Megariches
Reply from Mega Riches
Hi Clare,
We are pleased to hear that you found our support team helpful and that your issue was resolved quickly.
If there is anything else we can assist you with, please do not hesitate to contact us.
Kind regards,
Team Megariches
Oscar was so polite and helpful sorted…
Oscar was so polite and helpful sorted all my problems out with a couple of emails very grateful to him
May 13, 2026
Unprompted review
Reply from Mega Riches
Hi Marian,
We are pleased to hear that Oscar was able to assist you and resolve your concerns efficiently. Your kind words will be passed on to him.
If there's anything else you require, our Customer Support is available 24/7 via live chat and email.
Kind regards,
Team Megariches
Customer Service
Had a great interaction with the customer service Adriana. She is professional and the issue got resolved. Thank you
May 9, 2026
Reply from Mega Riches
Hi Moyskie,
Thank you for your kind feedback!
We’re delighted to hear that you had a great experience with Adriana and that your issue was resolved professionally and efficiently. We’ll be sure to pass along your appreciation.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Megariches
Erik was suck great help
Erik was suck great help. Brilliant customer service and well manners
May 8, 2026
Reply from Mega Riches
Hi Saoirse,
Thank you for your kind words! We’re so pleased to hear that Erik provided such great help and delivered brilliant customer service.
We’ll be sure to pass along your feedback to him.
Thanks again for taking the time to share your experience and if you require any further assistance, our support team is available 24/7.
Kind regards,
Team Megariches
Adele from customer support was very…
Adele from customer support was very polite and understanding...any company would be lucky to have an employee like her
May 5, 2026
Reply from Mega Riches
Hi Ald,
Thank you so much for your kind words!
We’re delighted to hear that Adele made such a positive impression with her polite and understanding support. Feedback like this truly means a lot, and we’ll be sure to pass it along to her.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Megariches
What keeps me from gambling is writing…
What keeps me from gambling is writing reviews on idiots like this these rob ppo destroy life’s please never yous this casino 👍
May 5, 2026
Unprompted review
Reply from Mega Riches
Hi there,
We’re sorry to read your comments and understand that you’re feeling frustrated.
We take concerns like this very seriously and always aim to provide a fair and responsible gaming environment for all our players. If there’s a specific issue that led to this experience, we’d like the opportunity to look into it further.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.
Kind regards,
Team Megariches
Reply from Mega Riches
Hey Stephanie,
We are very glad you found our customer service friendly. We strive to provide friendly and amazing support to every player.
If you need any further assistance, please reach out to us via email or chat and we will be happy to assist you further.
Kind Regards,
Team Megariches
Ridiculous casino
Ridiculous casino. All the time my account was verified until I tried to withdraw £800 today. And it’s happen second time. Around 2 months ago was the same situation. I couldn’t withdraw money so I decided to gamble Iost everything. After that my account was miraculously verified. Today they asked me for screenshot from Apple Pay virtual card what is impossible to do as IPhone making this screenshots blank. Also they wanted profe from transaction what was more then half year ago. I’m waiting for verification now. Normally it takes up to an hour but today I even didn’t get email that they received my documents.
April 30, 2026
Unprompted review
Reply from Mega Riches
Hi Dawid,
We are required to verify payment methods, particularly at the point of withdrawal, to ensure that funds are being sent to the correct person. This is in place to protect both our customers and the business, and helps keep all transactions secure.
Regarding Apple Pay, some devices do not allow full screenshots of virtual cards. In these cases, alternative verification methods are available, and our support team can guide you on what can be accepted instead.
Requests for transaction proof, including older payments, may also be required as part of compliance checks depending on the account activity.
We can see that your documents have been uploaded and passed to our team for review. They are handled on a queue basis, and as soon as there is an update, the team will reach out to you directly.
Kind regards,
Team Megariches
Terrible experience with this site
Terrible experience with this site . Willing to take your funds while depositing. When it comes to withdrawing funds they want so many documents. To top it off they shut my account with over £600 of winnings which they saying is a breach of t&c shocking as I have provided all the evidence and documents that have been asked for . STAY AWAY
April 29, 2026
Unprompted review
Reply from Mega Riches
Hi Carol,
We understand how concerns around withdrawals and account actions can be upsetting. Please note that verification checks and account reviews are part of our regulatory and security obligations, and are carried out in line with our Terms & Conditions.
While we’re unable to discuss specific account details in a public forum, we can confirm that the outcome of your case, along with the relevant explanation, has been communicated to you via email.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Megariches
Paying out is very quick that why I…
Paying out is very quick that why I have given a 3 star rating but they have deactivated my account 2 weeks ago with no explanation when I asked why they tell me my account is under review I don't know what I am suppose to have done wrong an explanation would have been nice.
April 29, 2026
Unprompted review
Reply from Mega Riches
Hi Michael,
We completely understand how frustrating it can be to undergo reviews of your account, especially if you have not been able to get much information yet about it.
We can assure you that these reviews are routinary and part of our regulatory responsibilities. As soon as information can be shared with you, you will get an email from our team.
Thanks for your understanding and patience.
Best regards,
Team MegaRiches
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