I never leave reviews but unfortunately the site has really let me down recently. I won almost £200 on bingo and it has been stuck in my bingo balance for a month now. I been In touch every few days t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
Company replied
Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
I have been playing at Megariches for a long time, their slot selection is probably the best of any online casino. I recently had an issue with my card since my bank declined my withdrawal, I spoke to... See more
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Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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absolute scammers avoid at all costs
absolute scammers avoid at all costs
i won money and tried to withdraw it but kept getting various excuses why i could not withdraw
when i was finally allowed to withdraw it would only let me ask for £20 then it conveniently lost my payment methods , every time i set up another method it also blocked that
i tried to put in a complaint and the site blocked me completely
March 22, 2026
Unprompted review
Reply from Mega Riches
Hi,
Our closed-loop process requires returning funds to the same deposit method to properly close it, which is a business standard. Verification of payment methods is required for security and compliance.
We've already replied to your support inquiry, so please check your email inbox (including spam/junk folders).
If you still can't find it or need further help, please reach out to our live support, we're available 24/7!
Best regards,
Team Megariches
Adriana
Only leaving this review down to one person..... Adriana absolute credit to the company. Out of 5 customer service chats she was the only one willing and able to assist and sort out the issues.
Many thanks Adriana. 😊
March 17, 2026
Reply from Mega Riches
Hi Carl,
We're thrilled you had a great experience with Adriana! Our support team will love hearing this, and we hope to welcome you back soon.
Remember that we are available to assist around the clock via both email and live-chat!
Best regards,
Team Megariches
erik was great help
erik was great help
as too the company still not paid my withdrawal in to account 😡😡😡😡
March 13, 2026
Reply from Mega Riches
Hey Ryan.
Happy to see that Erik was able to provide you with the necessary support required to resolve the issue. We will make sure to share the feedback with him!
Should you have further feedback or any other questions, please feel free to let us know!
Best regards,
Team Megariches
Avoid
Avoid. Scam. First few withdrawal fine. Then they ask you to verify again. They are a scam. Do not pay out. Please avoid people. When you win they dont pay out. They keep transferring your winnings back to your betting balance and disapprove your pending withdrawals. Totally immoral company.
March 10, 2026
Unprompted review
Reply from Mega Riches
Hi John,
Please note that from time to time additional verification may be required in order to comply with regulatory requirements and ensure the security of player accounts. This process can sometimes take place even after previous withdrawals have been completed.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to review the matter further and assist you.
Kind regards,
Team Megariches
I finally got my account set up after…
I finally got my account set up after help from a lovely advisor called erik,
There's a glld amount of games and its very easy to work out the site,
The only down side is I didn't get any bonus so that was a big shame but other then that really friendly advisors and a good game selection
March 4, 2026
Unprompted review
Reply from Mega Riches
Hey Abigail!
Thank you so much for your review, we hope that you have an amazing time on the site!
We're glad that Erik was able to help you setting up your account, we will make sure to share your feedback with both him and the rest of the support team!
Should you require anything else please feel free to let us know.
Best regards,
Team Megariches
Reply from Mega Riches
Hi Nikola,
Thank you for your kind feedback!
We're delighted to hear that Erik was able to guide you through the process and make it smooth as can be! We'll be sure to pass your kind words on to him.
If you need anything else, we're always here to help.
Kind regards,
Team MegaRiches
Heather was fantastic customer services agent
Heather was a great fantastic customer service agent on the live chat really quick to help with my problem and to offer other options when the first options didn’t work for me and we got the problem sorted very quickly and she maintained a positive helpful attitude throughout was a great experience
March 4, 2026
Reply from Mega Riches
Hi Gareth,
Thank you for your wonderful feedback!
We’re delighted to hear that Heather provided such fantastic support and was quick to assist you. It’s great to know she explored alternative options when the first solution didn’t work and maintained a positive, helpful attitude throughout, that’s exactly the level of service we strive to deliver.
We’ll be sure to pass your kind words on to her. If you ever need assistance again, we’re always here to help.
Kind regards,
Team Megariches
Great customer service
Great customer service. Ian offered good, clear communication of technical instructions and information needed to resolve the issue.
March 1, 2026
Reply from Mega Riches
Hi There MS J,
Thank you so much for your kind words to our lovely agent, Ian!
We will make sure to pass these lovely comments to him as well as our team!
In future if you have any questions or concerns, please, do let our fantastic customer service team know so they can help you out!
Best Regards,
Team Megariches
I warn everyone against this casino!!
I warn everyone against this casino!!! Big scam!!! The biggest scam in UK gaming!!! You won't win here!!!
February 25, 2025
Unprompted review
Reply from Mega Riches
Hello Pawel,
We hope you are well.
We are very sorry to hear you had a negative experience with us, would you be able to elaborate on your negative experience so we can try and assist you and get you through this?
If you have any issues with our site and require assistance, please make sure to use our amazing customer support team for assistance on any of your queries!
Best Regards,
Team Megariches.
Absolutely fantastic customer service
Absolutely fantastic customer service! Adele dealt with my problem so fast and efficiently she was amazing! There was another gentleman before Adele that was good too but we got cut off as I had to leave the chat briefly. Either way, u have a fab team and I love using this platform for my slots 😍
February 22, 2026
Reply from Mega Riches
Hey there Hannah,
We're thrilled you had a great experience with Adele! Our support team will love hearing this, and we hope to welcome you back soon.
Remember that we are available to assist around the clock via both email and live-chat!
Best regards,
Team Megariches
Erik on customer service was excellent
Erik on customer service was excellent, he put my mind at ease regarding depositing and reassured me excellent customer service well done Erik
February 22, 2026
Reply from Mega Riches
Hey there Denise,
Thank you so much for giving us feedback on Erik's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Megariches
They honestly mess you about so much…
They honestly mess you about so much when it comes to reopening account. 2 weeks its took them to come back to me asking about limits and Id.Sent it all and blanked
February 11, 2026
Unprompted review
Reply from Mega Riches
Hello Ang,
Thank you for your review.
We understand that the process to re-open your account can be quite cumbersome, the reason for this process that takes a while is that our team does their utmost to ensure that the account is opened safely and securely. they would also need to make sure that the account is in a correct state to be opened to ensure that our players are always safe and play on our site purely for entertainment purposes.
We hope you understand.
Best Regards,
Team Megariches.
I’ve been playing Mega Riches for a…
I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but when I do it’s always a good amount and can’t fault the games for fair gaming. Lots of Bonus rounds and features come up during play, and with my limits set to what suits me I am in control. Also love Fridays when I get a few pounds back in credit as a reward! Which by the way many a time I have withdrew winnings from just by using that Friday cash back 👍 Extremely trusted site.
February 19, 2026
Unprompted review
Reply from Mega Riches
Hi AJH,
We hope that you are well!
Thank you for your kind review!
We are very happy to hear that you enjoyed your stay with us and look forward to seeing you enjoying our services farther.
Please if you have any questions, please make use of our excellent customer service team via our Live-chat or support email!
Best Wishes,
Team Megariches.
Erik was really helpful and got…
Erik was really helpful and got straight on with solving my problem hopefully have a email to confirm everything is fixed soon
February 13, 2026
Reply from Mega Riches
Hi Dez,
Thank you for your kind feedback. We’re delighted to hear that Erik provided excellent assistance while handling your query, we’ll be sure to pass your comments on to him.
If you need any further help, our team is always here for you.
Kind regards,
Team Megariches
Reply from Mega Riches
Hey Theresa.
Thank you for sharing your feedback about Leia!
Should you have further feedback or any other questions, please feel free to let us know!
Best regards,
Team Megariches
Reply from Mega Riches
Hey Fiona.
Happy to see that Leia was able to provide you with the necessary support required to resolve the issue.
Should you have further feedback or any other questions, please feel free to let us know!
Best regards,
Team Megariches
Had a technical issue with withdrawing
Had a technical issue with withdrawing, but spoke with Maya and she advised me on what was happening and how they would fix the issue. Very quick and very helpful response!
February 11, 2026
Unprompted review
Reply from Mega Riches
Hey Lauren
We're glad to see that Maya assisted you with your ongoing withdrawal issue.
Due to limited information we are unable to review the account and confirm if the issue is resolved.
Should you require anything else, kindly make sure to reach out to us again!
Best regards,
Team Megariches
Customer service is brilliant if your…
Customer service is brilliant if your after a casino couldn't recommend highly enough everything about the site withdrawal etc is spot on
February 7, 2026
Reply from Mega Riches
Hi Dean,
Thank you for your kind feedback. We’re thrilled to hear you’ve had a great experience with our site and customer service, and that withdrawals and everything else are running smoothly.
We really appreciate your recommendation!
Kind regards,
Team Megariches
Reply from Mega Riches
Hi Richard,
All of our games are independently tested and regularly audited to ensure fairness and transparency. We are committed to providing a safe and secure gaming environment for all players.
If you have specific questions or concerns, our support team is available to provide more information.
Kind regards,
Team Megariches
Good choice of games enjoy playing on…
Good choice of games enjoy playing on this site better than the others just wish I could win more often 😀
February 6, 2026
Reply from Mega Riches
Hi Amanda!
Thank you very much for your kind words!
We do hope that you enjoy your time with us here at MegaRiches!
Should you have any questions or concerns regarding our site, please do let our customer service team a shout so they can help you out!
Best Regards,
Team MegaRiches
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