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See what reviewers are saying

Rated 1 out of 5 stars

Placed my order 11 days ago and I’ve emailed for tracking as it’s a split package but no one has gotten back to me, please if staff see this can you email me back? Parcel still not arrived!!! After a... See more

Rated 4 out of 5 stars

Order 323931 23-Jan-23 No email confirmation. Order awaiting fulfilment. Have sent internal message 25-Jan-23 09:24 asking to confirm when I can expect delivery. Can you please provide an up... See more

Company replied

Rated 5 out of 5 stars

I placed an order on the 2nd December, Ricco emailed regularly to let his customers know the current business situation, and true to his word my order arrived, yes it was quite late but I was kept inf... See more

Company replied

Rated 1 out of 5 stars

Have used this company many times over recent years and have never had a problem.. order always received within a few days. But placed an order on march 6th, still nothing.. no reply to 4 emails no... See more

Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler
  3. Health and Beauty Shop

Written by the company

MEGATAN is Europe's #1 supplier of the highest grade of Melanotan 2 tanning injections, but unlike other greedy competitors will not charge you a premium...


Contact info

2.7

Poor

TrustScore 2.5 out of 5

327 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Patience

I have read reviews and was sceptical, but I messaged Rico of my account. He came back to me and told me he had shipped the order. And it has just arrived. I believe the company has been through change. I think the way forward is patience and politeness.

February 2, 2023
Unprompted review
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Rated 1 out of 5 stars

Order 4th January still no tracking…

Order 4th January still no tracking available and still no response from sending emails

January 4, 2023
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

Hi Vicky i really am so sorry about the delays with this order. The issue we are having is royal mail are currently not sending any international parcels out of the UK. As soon as this issue is resolved your order can leave the Uk

Rated 1 out of 5 stars

Well had a email on friday saying my…

Well had a email on friday saying my order had shipped with a tracking number, what aload of bull its now monday and the tracking number still aint working plus if it was posted on friday id of most likely received it today, avoid this company at all costs. Scam website.

January 30, 2023
Unprompted review
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Reply from Megatan.ws

Hi Kerry i can assure you that we are not a scam company. Yes we have had alot of issues the last month but everything is now more or less back to normal. If you could either reply on here with your order number or send me an internal message i can deal with this ASAP.

Rated 1 out of 5 stars

Still waiting on a my order and still…

Still waiting on a my order and still no response .

When are you sending or issuing a refund ????

I have sent over 30 internal messages and emails !!!! You 24 hours to send my item and I want next day delivery thank you beyond a joke now coming up to 2 months since order stop scamming innocent people
Or further action will be taken

322706 Order number

!!!!!!!!

December 5, 2022
Unprompted review
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Reply from Megatan.ws

Hi Kieran could you please send me an internal message so i can deal with this matter as i need your order number so i can get this resolved ASAP

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Rated 4 out of 5 stars

Order 323931 23-Jan-23

Order 323931 23-Jan-23

No email confirmation. Order awaiting fulfilment. Have sent internal message 25-Jan-23 09:24 asking to confirm when I can expect delivery.

Can you please provide an update, when do you expect to post my order?

I will update my review based on response and if I receive my order.

Update 02.02.23 - Ricco has been in regular contact with me, provided shipping details on Sunday which I could track and was delivered today by Royal Mail. So I am happy 😃

January 23, 2023
Unprompted review
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Reply from Megatan.ws

Hi Stuart i can assure you that i have replied to your internal message and your order is on its way to you

Rated 1 out of 5 stars

Still waiting for my order from…

Still waiting for my order from December, I have sent LOTS OF Messages and absolutely NONE replied to other than on here. DO NOT ORDER- I have already contacted my bank's fraud team so please do NOT order from this site!

January 25, 2023
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

Hi victoria could you please confirm with me your order number as i have no outstanding order messages under the name of victoria. I want to get this issue sorted asap as i can assure you we are not a scam company

Rated 5 out of 5 stars

Patience

I placed an order on the 2nd December, Ricco emailed regularly to let his customers know the current business situation, and true to his word my order arrived, yes it was quite late but I was kept informed all the time. Give the man some leeway, he will sort it, best product on the market. If you need to contact him use the chatbot on megatan website...

January 21, 2023
Unprompted review
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Reply from Megatan.ws

thankyou for your kind words we are trying our best to get this all sorted and back to running smoothly again

Rated 1 out of 5 stars

Where is my order ?

Where is my order ??
Can you refund me ?
You sent me this mess 4 Jan ‘ Reply from Megatan.ws
4 Jan 2023
Hi Joanna

I am very sorry that your order has been delayed for so long but I can assure you that we are catching up very quickly with the backlog and your order WILL be with you very shortly.

Thank you

Ricco’
Where is it ????

December 8, 2022
Unprompted review
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Reply from Megatan.ws

Hi Joanna could you please send me an internal message so i can get this matter dealt with ASAP

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Rated 1 out of 5 stars

322756 Order still not fulfilled since…

322756 Order still not fulfilled since 12 December. Used megatan for almost 10 years with the best customer service. All of a sudden they take your money and do not send the product and will not answer messages. So sad that I will have to go elsewhere unless rectified immediately.

January 19, 2023
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

Hi Hayley i am so sorry about the way you feel you have been treated. I can assure you 100% your order will be with you this week and once again i would just like to say how sorry i am about the wait

Rated 1 out of 5 stars

Still waiting on my order from…

Still waiting on my order from december, messaged numerous times and received no correspondence back. Always ordered from this company and had no problems unto sure what as happened or if this company is still up and running, looking at other reviews there quite alot in my position, wouldn’t advise anyone to order from here anymore il be looking for a new supplier.

January 17, 2023
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

Hi Emma i am sorry to hear about how you have been treated. We are doing eveything possible to get the company all sorted out and back to running smoothly like it has been in the past. If you would like to send me an internal message i will deal with this ASAP

Rated 5 out of 5 stars

Everything back on track after delays

Always a great service. There were delays during November but have since ordered and received my parcel pronto. I believe the delays were due to staff/partner changes which all existing customers were made aware of.

January 2, 2023
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

Thankyou for your kind words we are trying our best to get this all sorted and back to running smoothly again

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Rated 5 out of 5 stars

I HAVE USED THIS COMPANY FOR OVER EIGHT YEARS

Despite the recent delays and negative reviews I have to say that I have NEVER had an issue with either the product or the customer service. I believe them to be trustworthy and ethical. Definitely not a scam.

December 23, 2022
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

thankyou for your kind words

Rated 1 out of 5 stars

Don't buy here

Ordered on 16 December - never dispatched. emailed them 5 times without response. Eventually did a chargeback through my credit card. Buy elsewhere as I did. Delivered next day

December 16, 2022
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

Hi Tony i am sorry to hear how you feel. If you would like to send me an internal message i will deal with this ASAP

Rated 3 out of 5 stars

AMAZING product, bad customer service at the minute

I ordered from MEGATAN last year and had the best experience , could not fault the product whatsoever I LOVED it and the service was also next to none. For that I would give 5 stars.. However, I placed an order on 1st December and haven't received still or had any acknowledgment to my emails. Im gutted about this and am not bothered about the money but would really like my order and the product again. If the company sees this and can rectify the issue i will re-submit review.

January 11, 2023
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

Hi Teegan i am sorry to hear you feel the way you do about us. We are doing everything possible to get this all turned around and running smoothly again. If you would like to send me an internal message i will get this matter resolved for you ASAP

Rated 1 out of 5 stars

I ordered from Megatan, two months & I am still waiting

I ordered from Megatan, and my order was faulty. They told me they would send a replacement, and I was informed that the replacement was sent on the 24th of November. It is now the 11th of January and still hasn't arrived. I have tried to contact them every week for am update for my order with no luck and now they have removed the "contact us" link from their web site so no one can contact them. Yet I get bombarded several times per week with emails with offers to make more purchases.
If I don't receive my order of a full refund in the next two weeks them I will seek legal action

January 11, 2023
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

Hi I am so sorry to hear how you feel you have been treated. If you could please send me an internal message i will deal with this ASAP

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Rated 1 out of 5 stars

Unfortunately had to resort to a poor…

Unfortunately had to resort to a poor review! Ordered back in December, still not received order. Emailed several times - still no reply yet receiving daily promotion emails!
Ordered from MEGATAN 5 times last year with no issues however, this time having a nightmare! Would appreciate acknowledgement at least!

Order 322841

December 15, 2022
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

Hi Louise

I am so sorry for the poor service you have experienced, I have been doing everything possible to getting everything back on track properly. Within the next 7-10 days I will not have a single overdue order waiting to get out.

Please do not give up on MEGATAN as we are going to be bigger and better in 2023!!!

Thank you
Ricco

Rated 1 out of 5 stars

The product is garbage

The product is garbage, I was slowly getting sicker and sicker from it, I thought it was me, my tolerance wearing down or something, but as soon as I switched supplier, the sickness went.

Disgusting product, mixed with something.

Cheap for a reason.

Buy elsewhere.

January 9, 2023
Unprompted review
Megatan.ws logo

Reply from Megatan.ws

Hi Shael

I am very sorry that you feel the way you do about our product, but I can assure you that you cannot get better product than what we sell. I will be 100% honest and say that I've had terrible delivery issues and my customer service skills are just as terrible, but I have always made sure that the MT2 that we sell is the finest available.

To answer you second point about being cheap, the only reason why MEGATAN is pretty much the cheapest online is because we are not greedy, but if you like I'm more than happy to charge you extra if it makes you feel better.

Please log in to your account with us and message me about what you have said and I will send you some free replacements.


Thank you
Ricco

Rated 3 out of 5 stars

Nasal spray came but had to mix myself…

Nasal spray came but had to mix myself also no water came with it no instructions

January 5, 2023
Megatan.ws logo

Reply from Megatan.ws

Hi Ingrid

Because MT2 starts to degrade when mixed and not kept in the fridge, we do not send out any pre-mixed products, we do this so everything arrives in the best quality. However, we do have a some customers that are prepared to take the risk with Royal Mail being slow and still ask us to pre-mix their MT2, if this is something that you would be interested in then please do let us know.

We have some handy guides of how to mix etc on the website, please see the below:

Making the MT2 solution: https://megatan.ws/melanotan-2/how-to-mix-guide/

Nasal Sprays: https://megatan.ws/melanotan-nasal-spray/melanotan-2-nasal-spray-guide/


Thank you
Ricco

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