Mejuri Reviews 

Gemma is not effective

Great service, friendly staff
Love the jewellery

The customer service is fantastic. I have had an issue with a bracelet a couple of times and both times they have issued me a new one.

Beautiful designs, great discounts during the Before We Melt promotion, helpful customer service support, and fast delivery. Everything was handled professionally, and the overall experience was high-quality and pleasant.

Love all jewelry I've received. Would love if you did more ring sizes.

Thanks until next purchase

Highly recommend. Great quality and service.

This is such a shame that I have to write this review as I have loved Mejuri for many years but it looks like I will no longer be purchasing from this company.

Bought real gold jewelry 2 weeks ago and already the earring post has bent whilst I was wearing it sleeping and the bracelet has broken twice. Granted, they replaced the bracelet first time but after 4 days it’s broken again (both times it was putting on a sweater).

I was treated rudely in the store when I took the earring in. Was told that a bending post, less than 2 weeks in, is wear and tear and ‘not really their problem’. For a $150 TINY single earring, I’d expect more. To make matters worse, I was told that butterfly backs are not the best to sleep in and I need to consider a flat back. It’s strange that my other mejuri butterfly back earrings are totally fine, but this one doesn’t hold up. They tried to straighten the back in store but I was told they didn’t want to move it too much as it’ll weaken it. So now I’m scared to wear it, and to be honest it doesn’t even sit straight as it’s so bent.

Clearly the quality has significantly decreased. I have worked in the jewelry industry on and off for years and unfortunately realise now that Mejuri is just not what it used to be. Terrible quality, terrible materials and terrible customer service. Waste of $450

Been a client since Mejuri’s conception and i love the quality of the merch!!

Love your Old Orchard store. So pretty, clean and inviting . The staff is very knowledgeable and sweet. Great customer service. The merchandise is beautiful! Thank you!

I had an issue with a spiral designed ring. One side got caught in a garment and opened up. I tried to push it back in its place but it didn’t sit properly the way it should have. I took it to the store and since it was still under the two year warranty period, they were kind enough to replace it with a new one! Happy customer here!

I love Mejuri it looks delicate but really sturdy I bought for and my 3 girls a set of bracelets the letter initials and the birthstones for Christmas last year, and now I'm collecting rings and the beautiful dainty bracelets, I highly recommended.

Good costumer service with exchange

Beautiful pieces that last! I never worry my jewelry from here will turn. Worth the investment every time!

I've purchased several Mejuri pieces since I discovered them 2 years ago. This last time I had both an in store purchase and for the first time, a special order. Process was smooth and pieces are of quality and reasonably priced. The assistant manager was great.
A couple of comments. Mejuri is not really a true jewelry store. They do not do repairs, have a real customer service department you can talk to (even at corporate level), nor have associates that know fine jewelry. Associates are stylists that sell jewelry. Also, Mejuri is now leaning hard into 10k gold, stainless steel and lab created gemstones instead of solid 14k gold and natural gemstones, For me, this means I will be purchasing less jewelry from them. The type of jewelry they are leaning into are less reasonably priced and can be purchased at many other stores.
Lastly regarding my custom ordered piece, I considered an extended 2 year warranty for it. I was told all pieces can be covered if warranty is purchased within 30 days of jewelry receipt. I found out that the 3rd party warranty provider expected me to purchase the warranty within 30 days of ordering the piece, even if the piece wasnt expected to arrive for 6 weeks (past the 30 day requirement). They were willing to make an "exception" for me. However, the general policy doesn't make sense because the warranty period ends up covering a piece you haven't received yet! Overall, Mejuri is a good company with fun quality pieces, as long as you know what their limitations are and that they are not a true jewelry store.

Website was easy to navigate and exchange was no problem.

I made a few trips to Mejuri to buy a birthday gift for my 12 year old granddaughter. Shopping for a granddaughter when you are undecided can feel overwhelming, but fortunately the staff was patient, warm and gave highly personalized customer service.
Not only did I buy a pair of earings for Zoe which she loves, but I indulged in a beautiful pair for me too! Thank you Mejuri!

The people we interacted with that helped us made all the difference! Customer service was above and beyond!

I bought a pave diamond necklace of white gold and it broke spontaneously after two and a half years wear. I did not snag it or pull it. It just fell apart. They told me that the warranty of two years was out but a necklace of that kind should not break after that short a period. I have costume jewelry that lasts much longer. The designs are pretty but the quality is poor and they don't take responsibility for that.

The assistants were very helpful and very nice