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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's promptness, helpfulness, and professional approach. Many people appreciate the personalized support and the team's dedication to resolving issues efficiently, often exceeding expectations. The website and overall user experience are frequently described as intuitive, powerful, and easy to use, even for those without a coding background. Consumers also find the subscription service to be a reliable and evolving solution for their business needs. However, some customers mentioned experiencing minor hiccups with customization options and occasionally feeling overwhelmed by the platform's extensive features. A few other people also felt that the system was not always intuitive or that there was a significant learning curve.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support team's... See more

Staff

Consumers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Website

Customers had positive experiences with website functionality and development. Many reviewers found the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and intuitive setup,... See more

Subscription

Clients share positive opinions on subscription, with many praising its reliability and flexibility for... See more

Based on these reviews

Rated 5 out of 5 stars

I’m a Squarespace native and a designer… NOT a developer. When asked to redesign/install a membership platform on a nonprofit WordPress site… hey, why not?! HUGE learning curve (for me), + a wonky plu... See more

Rated 5 out of 5 stars

We have used the MemberPress plugin on our website for a number of months now and recently used the DFY services. The support from the MP team with troubleshooting any issues is fantastic. The DFY... See more

Rated 5 out of 5 stars

Support from MemberPress is always professional. Jennifer (Customer Success) went above and beyond my expectations. She was able to resolve a billing issue that required some research with little to... See more

Rated 5 out of 5 stars

We very much appreciate Desmond and the teams hard work and patience throughout our project. This was our first website design project, and the team was patient and attentive to our ongoing needs. In... See more


Company details

  1. #11 of 52 best companies in e-Commerce Solution Provider
  2. #5 of 79 best companies in Software Vendor

Written by the company

The “All-In-One” Membership Plugin for WordPress. MemberPress is the complete membership solution for WordPress, combining content protection, digital product sales, and flexible subscription management in a single, easy-to-use plugin. With secure payment processing, advanced access controls, and ClubSuite built-in, MemberPress also helps you create thriving member communities—complete with groups, conversations, and private spaces designed to boost engagement and build long-term loyalty.


Contact info

4.8

Excellent

TrustScore 5 out of 5

503 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Awesome plugin

I tried all the wordpress member plugins and this is simply the best one. Everything works out of the box, no errors or technical issues like the others. Great product

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

High-quality work

I would like to sincerely thank the MemberPress team for the excellent work they delivered. They developed my website, and the final result was professional, well-structured, and fully functional.

What impressed me the most was their support even after the project was completed. When I decided to improve certain aspects of the site, they were completely available and willingly went back to make the necessary edits until everything was exactly the way I wanted. They showed great patience, commitment, and genuine care for my satisfaction.

I highly recommend MemberPress to anyone looking for quality, professionalism, and a team that truly values its clients.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Pure garbage....

Pure garbage..... stay away from this if you run a real member organization. This program is junk and is cheap for a reason.
Also, anyone who gives this company 4 or 5 stars have no idea how to run an association. The developers here have no clue how a membership system should work for member based orgs. The system is still sending my members thousands of emails and they cannot stop it from happening. It is embarrassing.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Membership plugin!

I finally took the plunge to move from another membership plugin which wasn't working for me. The Memberpress support was excellent even before I joined and that has continued. Questions and problems have been owned by individual people in support so you don't have to explain everything every time. They seem to have experienced every quirky and complicated situation I've thrown at them and the solutions were already implemented.
The integration with Stripe and Paypal is well documented and worked straight away.
Special thanks to Sinisa in support who has been brilliant!

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Flawless support

I have a great experience with a Memberpress and their support regarding complex task with migration and retroactive member activation process while doing a web restructure and redesign. The support is actual real human beings, not AI.. guy named Sinisa was very helpful, patient, fast and actually solved all our problems.

February 16, 2026
Unprompted review
Rated 4 out of 5 stars

Strong Communication and Project…

Strong Communication and Project Leadership, with Opportunity for Stronger Quality Control

I worked with an international project manager and development team to migrate my website to WordPress under a firm deadline. Coordinating across time zones naturally adds complexity, but overall communication was clear and the project maintained forward momentum.

The content transfer itself was handled well, and the team was responsive to requested adjustments. The project manager in particular balanced accountability with professionalism. He managed the pace without being pushy and was respectful of real-life circumstances on my end that affected timing. That balance made a difference.

There were, however, several instances where work required redoing due to insufficient internal review before handoff. Stronger quality control would have reduced back-and-forth and improved efficiency.

The most significant issue occurred at launch. While development was correctly done on a staging domain, the site initially went live without being fully configured on the primary domain with security and backups in place. A structured pre-launch checklist and meeting would help prevent this in the future.

Overall, the technical capability and responsiveness were present. With tighter internal quality checks and clearer launch sequencing, the client experience would be significantly strengthened.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful support

Wonderful support! I had a question about adding a feature that didn't exist and Omar was kind enough to right a custom function to enable it. Couldn't be happier! It's reasons like this that I will recommend MemberPress in the future and will continue to use it!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience from start to finish.

Working with the MemberPress team was an excellent experience from start to finish. Desmond, our main point of contact, was knowledgeable, responsive, and consistently solution-oriented throughout our time collaborating together. From initial scoping through implementation, they demonstrated a strong understanding of both MemberPress’s technical architecture and what the end-user experience could look like. They were able to quickly grasp our goals and offered thoughtful recommendations that added so much to our project. Desmond ensured that questions were answered thoroughly, timelines were realistic, and all of our deliverables were aligned with tasks and expectations. When adjustments were needed, their team handled them quickly and professionally. Overall, the MemberPress team delivered high-quality work with friendliness, reliability, and expertise. We would confidently recommend them to any organization looking to build or refine a robust or potentially complex membership platform.

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable Membership Plugin That Delivers Consistently

I’ve been using MemberPress for two years and have been very happy with it. It’s stable, easy to manage, and does exactly what it promises. Setting up memberships, payments, and access rules is straightforward, and it integrates well with other tools I use. Support has been responsive when needed, and overall it has been a dependable part of my business.

June 26, 2025
Rated 5 out of 5 stars

MemberPress is a Great WordPress Plugin-Highly Recommend!

MemberPress is a great WordPress plugin that supports membership communities. What has continually impressed me is their prompt, highly helpful support team. I was assisted on several occasions over the last year by Euler Arthur, a member of the customer success team. He was so helpful in troubleshooting some issues I was having with Breakdance and MemberPress conflicts. He went above and beyond in his efforts to get to the bottom of the issue, provided a workaround, and, most recently, helped me resolve an issue that resurfaced. I'm very pleased with MemberPress and would highly recommend their product!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic framework for any membership…

Fantastic framework for any membership based digital company. It continues to develop and easy to sync up with other integrations too. We've been using Memberpress for 3 years now and looking forward to growing our business with the tools it provides.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Memberpress is a great solution

Memberpress is a great solution, and we are using it for several years now.

The most amazing thing is their support: always on point and very helpful.
Got help from Euler and his help was great. Took days to find out what was going on as it was not an easy task at all, but they were very precise, helpful and always on point and in the end we figured it out. They really were amazing

February 3, 2026
Unprompted review
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Rated 5 out of 5 stars

The BEST customer support ever

All I can say is the customer support is BEYOND EXCELLENT. Every response I get is both quick and thorough, and I always feel invited to further exchange as needed. My sense is that the culture Memberpress creates is highly customer centered, so they are very receptive to supporting customers with any tech related questions and even trouble shooting to work out different project ideas. Every question I have ever asked has received a carefully thought out, practical and useful reply. I deeply appreciate that.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

A massive thank you Hesham!

I'd like to say a big and very sincere thank you to Hesham and the MemberPress Support Team who gave us tremendous guidance and reassurance concerning a very worrying issue we were having, whereby Members and their subscriptions were not showing up or disappearing from our Wordpress/SiteGround website. The matter was swiftly resolved, and over a weekend too! Thank you again, we were very grateful for the extremely speedy response and this great help makes/keeps us very big supporters of MemberPress! Thanks again!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Happy MemberPress Customer

We have used the MemberPress plugin on our website for a number of months now and recently used the DFY services.

The support from the MP team with troubleshooting any issues is fantastic. The DFY services are clearly defined, easy to communicate with every member along the way. Very prompt and kept us updated regularly. We would highly recommend their services to anyone.

January 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable support

The tool is great. The support replies quickly and gives specific, detailed and practical solutions. As a software developer I'm using different tools and having a good support is a key point for me to use a software long term over multiple years. Big thank you to Hesham and Omar from the support.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

So pleased with MemberPress!

So pleased with MemberPress and the support they offer! The platform is wonderfully extensive (but not overwhelming) and simple to customize to your liking with some knowledge WordPress development. Support is always prompt and professional when answering emails (Sinisa is my typical response agent). They go above and beyond to answer my questions – whether it's something simple I need help with or a more complex problem I'm trying to solve.

January 28, 2026
Unprompted review

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