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Memoriacase Reviews 89

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TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Ordered this customized keychain with our Favourite photo for my Fiance who just bought a new car. Memoriacase is Awesome! Great customer service and very good in getting back to us with our question'... See more

Company replied

Rated 3 out of 5 stars

They did a good work and we like it, but it took more than 1 month to received the items we bought (January to February). On the other hand, the products were more smaller than we expected, what it m... See more

Company replied

Rated 5 out of 5 stars

I brought 2 granddaughter blankets & 3 grandson blankets from you and couldn't be more pleased with them..when I first ordered them I ordered the small size thinking that I ordered the large sizes and... See more

Rated 5 out of 5 stars

Ordering was easy. The writing is so clear and easy to read. It’s smaller than expected but that will make it easier to fit anywhere. Gift box is beautiful! I would recommend this product and I w... See more

Company replied

Contact info

3.6

Average

TrustScore 3.5 out of 5

89 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing company

This was my first time ordering from this company and it WON’t be my last!! I ordered a keychain for Father Day for my husband!! The quality was amazing!!

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

For me

For me, the logistics delivery time is just right, and the order is completed within 2 weeks. I highly recommend it.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Two orders in one

I mistakenly had 2 orders in one. Got in touch with the customer service and was able to rectify the situation quickly. Great customer service !

May 20, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM!

They advertised on Facebook for Mother’s Day so I ordered thinking it was an American company! It’s a SCAM being run I. China and THE US is allowing it. My orders never came and 62$ down the drain. Stay away!

May 4, 2023
Unprompted review
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Reply from Memoriacase

Hello Fati,

We appreciate your honesty in leaving a negative review on Trustpilot. We take customer feedback seriously and are committed to finding ways to improve. Can you please reach out to us at support@memoriacase.com to provide us with additional information on what specifically caused your dissatisfaction? This will help us take the necessary steps to rectify the situation and ensure that similar incidents do not occur in the future.

Thank you again for your review and for giving us the opportunity to address your concerns.

Rated 5 out of 5 stars

I ordered some of these but I had…

I ordered some of these but I had messed up on what it said on the back. I contacted them to ask how I can fix it at home and they sent me one for free! I only had to pay shipping cost and they were so helpful during the entire experience

April 12, 2023
Unprompted review
Rated 1 out of 5 stars

Item looked cheap and small and unfinished

Item looked cheap. Much smaller than I imagined and workmanship wasn’t great. The writing was nice. I expected something much nicer for the price. It’s bad when the gift box looks better than the gift. Now I must go out and buy my daughter in-law another gift which I can’t afford because the gift I bought from y’all is so cheap looking.

April 24, 2023
Unprompted review
Memoriacase logo

Reply from Memoriacase

Hello Donna,

Deeply sorry for missing your comment.
I'm so sorry for this bad exprience. I have contacted you on email to see if I can do something to fix it up, hope that you can give me that opportunity.

Best regards,

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