Purchased a pre paid funeral plan for both my wife and myself. Shaun, the representative was brilliant. He clearly guided me through the process, explaining each part fully. Documents were then very... See more
Company replied
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Review summary
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My wife and I had been thinking of a prepaid funeral plan for both of us for a while but kept putting it off. We finally decided to sort once and for all and came across Memoria Funerals online an... See more
Company replied
Very helpful when ringing up explained everything simply and called back later as arranged after we had discussed it. Paperwork arrived by email within the hour and posted paperwork arrived two days l... See more
Company replied
Shaun was fabulous in his level of care and customer service. After having researched several companies it was his initial contact and discussions that gave us time to reflect and go ahead on our own... See more
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Company details
Written by the company
Home of the UK's lowest price and top-rated 5-star Direct Cremation Plan. We are experts in creating the perfect farewell through our sister companies Memoria Funerals and Memoria Direct Cremation. Whether you want a simple no-fuss cremation or a more personalised bespoke funeral with a service, you can trust us to create the perfect dignified farewell.
Contact info
Units 1 & 2 Willows Gate Stoke Lyne Road, Stratton Audley OX27 9AU, OX27 9AU, Bicester, United Kingdom
- 0800 007 3580
- info@memoriafunerals.co.uk
- memoriafunerals.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Spoke to a lovely lady who made me feel…
Spoke to a lovely lady who made me feel very comfortable, she explained everything from start to finish and it was just what I was looking for.
September 7, 2026
Reply from Memoria Direct Cremation & Funerals
We're glad we could provide the support you needed. Your review is greatly appreciated.
Excptional Customer service
Customer service, and communication this company's employe showed me was outstanding . Over a few months they gave our family time to ensure we had the right plan and the right company, they didnt spam us with silly emails saying your offer is running out, just 1 thoughtfully worded text message from whi i spoke with Shaun, as a reminder that they still had our enquiry open were happy to discuss any question if we had them . A very usefull conversation was had that re assured me of no hidden fees, and even small details like asking if I was recovering from a recent operation we'll.. genuinely after working in customer services for over 25 years this guy has shown me the best example I have ever seen . He listened, asked questions, laughed with me and generally new what it was he was doing, albeit a sales man he did more than sell us a funeral plan, he sold us trust that we have made the right choice .. I suppose with something like this only time will tell if the service we have bought reflects what we have been sold . However our very positive experince at this early stage has me hoping mum will have a respectable and peacefully send off when the time comes.
September 7, 2026
Reply from Memoria Direct Cremation & Funerals
Thank you for taking the time to leave a positive review. We're humbled by your words.
Funeral plan made easy
Very polite,and informative and would like to especially thank Tracey with whom nothing was to much trouble.Highly recommend.
September 7, 2026
Reply from Memoria Direct Cremation & Funerals
We're here for you whenever you need us. Thank you for your trust.
So understanding and professional
So understanding and professional. Made it all so easy and so much less stressful. Last minute changes were accommodated and dealt with .would highly recommend this company. Can't fault it.
June 23, 2026
Reply from Memoria Direct Cremation & Funerals
Your words truly mean a lot to us. It's always our aim to alleviate as much stress as possible during the funeral planning process, and we're delighted to hear that we succeeded in meeting your expectations. Thank you for entrusting us with such an important task.
Memoria dealt with the passing of my…
Memoria dealt with the passing of my father , in a very dignified and caring manner ,
We really appreciated the regular contact and updates .
And the unhurried caring delivery of his ashes .
September 4, 2026
Reply from Memoria Direct Cremation & Funerals
Your words warm our hearts and reaffirm our commitment to providing exceptional service to every family we serve. We're grateful for the opportunity to have been there for you during this challenging time, and we're here to support you in any way we can. Thank you for allowing us to be a part of your journey.
Karen was awesome didn't rush it wasn't…
Karen was awesome didn't rush it wasn't speaking from a script completely made sure I understood everything very patient and professional couldn't recommend Memoria and Karen enough.
September 4, 2026
Reply from Memoria Direct Cremation & Funerals
Your words warm our hearts and reaffirm our commitment to providing exceptional service to every family we serve.
It was so easy for me
It was so easy for me. The lady I spoke to was very helpful and friendly.
August 27, 2026
Reply from Memoria Direct Cremation & Funerals
Your satisfaction is our priority. We appreciate your feedback.
Karen of Memoria …..most excellent employee of said Company.
Karen, to whom I spoke, explained everything to me, answered questions, was calm and gentle at all times, and knew exactly what was what, which gave me every confidence that I had chosen the right funeral company, Memoria. l am so happy and relieved that this matter has now been attended to so satisfactorily!
September 4, 2026
Reply from Memoria Direct Cremation & Funerals
Thank you so much for your kind words! If there's anything else we can do to support you and your family, please don't hesitate to reach out. Take care.
Easy to do
Easy to do, been meaning to do this for a few years and these people make no fuss are concise and clear.
September 4, 2026
Reply from Memoria Direct Cremation & Funerals
We're deeply grateful for your positive feedback.
So understanding when I got upset they…
So understanding when I got upset they explained everything for me so I know what was happening with mum I got updates to let me know how things went
June 27, 2026
Unprompted review
Reply from Memoria Direct Cremation & Funerals
We're grateful for your kind words and glad we could support you. Take care.
100 % recommend
From start to finish of setting up my plan Gill was absolutely amazing, answered every question I had, accommodated every requirement and was so professional yet caring, would 100% recommend!
September 3, 2026
Reply from Memoria Direct Cremation & Funerals
Thank you so much for your kind words! If there's anything else we can do to support you and your family, please don't hesitate to reach out. Take care.
Advert is a bit misleading
Advert is a bit misleading. It could show ( upfront) the price of an immediate cremation service, and the price of a future cremation.
That said, the customer service was excellent 👌.
September 2, 2026
Reply from Memoria Direct Cremation & Funerals
Thank you for taking the time to leave us a review. We’re really pleased to hear that you received excellent customer service.
We also appreciate your feedback regarding how our pricing is presented. We want our information to be as clear and transparent as possible, so we will take your comments on board and review how the different options and prices are communicated.
Thank you again for your feedback and for choosing Memoria.
Reply from Memoria Direct Cremation & Funerals
We're here for you whenever you need us. Thank you for your trust.
Very efficient and sympathetic when my…
Very efficient and sympathetic when my Dad passed away recently , Sam Duffett dealt with everything for us everything was done quickly and she kept us informed regularly , at a very sad time we felt that Memoria was looking after us .excellent service would definately recommend
June 5, 2026
Unprompted review
Reply from Memoria Direct Cremation & Funerals
Thank you for sharing your experience with us. It was an honour to assist you.
Very professional …
My wife and I had been thinking of a prepaid funeral plan for both of us for a while but kept putting it off. We finally decided to sort once and for all and came across Memoria Funerals online and contacted them via their online form.
Gill called me the next day. She took time to go through the types of plans available and emailed all of the information over for the plan we had chosen. Gill called me again today at the agreed time to finalise everything.
Gill is a lovely, compassionate and understanding lady who puts you at ease on a topic which isn't always easy to talk about.
September 3, 2026
Reply from Memoria Direct Cremation & Funerals
Your words warm our hearts and reaffirm our commitment to providing exceptional service to every family we serve.
Very helpful and explained everything…
Very helpful and explained everything in detail
September 3, 2026
Reply from Memoria Direct Cremation & Funerals
We're here for you whenever you need us. Thank you for your trust.
10/10 customer service
10/10 customer service, made a very difficult conversation more bearable
September 3, 2026
Reply from Memoria Direct Cremation & Funerals
We're deeply grateful for your positive feedback.
Reply from Memoria Direct Cremation & Funerals
We're grateful for your kind words and glad we could support you. Take care.
The lady who took me through everything…
The lady who took me through everything was absolutely amazing I would highly recommend Memoria
September 2, 2026
Reply from Memoria Direct Cremation & Funerals
We're grateful for your kind words and glad we could support you. Take care.
Gillian was so helpful and…
Gillian was so helpful and understanding she gets 10/10 give my best wishes 👍
September 1, 2026
Reply from Memoria Direct Cremation & Funerals
We're deeply grateful for your positive feedback.
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