We had our fathers and grandfathers military photos updated by Memory Cherish, who did an amazing job! The photos are beautiful and my whole family loves them. My dad was so happy to see the picture o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Memory Cherish twice with amazing results each time. We had a grainy photo of our young family from a news article—barely recognizable—and they produced the most wonderful color photo for... See more
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The photo restoration was magnificent ! The final photo was beautiful - a perfect restoration of a 1900's picture which had a large crack and had several very small pieces which I had taped together b... See more
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They did a beautiful job restoring a photo my grandfather took many years ago. He won awards as an amateur photographer, and my sister had gotten a print made from a slide and sent it to me. Like an... See more
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Company details
Written by the company
MemoryCherish is the #1 photo restoration studio nationwide. We create stunning masterpieces out of your old photos that allow you to cherish & relive your memories for generations to come. You’ll be amazed at how great your memories will look on your wall after we work our magic!
Contact info
4.7
Excellent
437 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Highly recommend Memory Cherish to bring photos back to life
Memory Cherish artists restored our 100+ year old faded and damaged photos of our ancestors. The results are amazing. The restored photos looked like they had been taken yesterday! We chose to have the photos colorized. The results are so realistic and tasteful. The company was highly responsive and diligent. We couldn't be happier. We highly recommend their services.
January 27, 2026
Unprompted review
Reply from MemoryCherish
Thank you so much, Barbara, for your wonderful review.
Restoring photos of ancestors that are over 100 years old is always a privilege, and we’re so happy to hear how pleased you are with the results. We’re especially glad the colorization felt realistic and tasteful, and that our team’s responsiveness made the experience a good one for you.
We truly appreciate your recommendation and your trust in MemoryCherish.
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Veteran Family ❤️🇺🇸
We had our fathers and grandfathers military photos updated by Memory Cherish, who did an amazing job! The photos are beautiful and my whole family loves them. My dad was so happy to see the picture of himself at 19 years old in his marine corps uniform heading to war. He’s 86 this year so this was very special. Thank you Memory Cherish. 🙏🏽❤️😊
December 15, 2025
Unprompted review
Reply from MemoryCherish
Victoria, thank you so much for sharing this deeply touching story. We're truly honored to have played a part in preserving such meaningful pieces of your family's history. Restoring your father’s and grandfather’s military photos wasn’t just about enhancing images, it was about honoring their service and legacy.
To know your dad saw his 19 year old self in uniform once again and that it brought him joy at 86 is incredibly moving. Moments like these remind us why we do what we do. Please extend our gratitude to your family for their service. We're so glad the restored photos now have a cherished place in your hearts.
Memory Cherish performed a miracle
Memory Cherish made my heart melt with so much happiness after they restored my very damage old family photo into the most delightful picture.
A few companies previously said that it was too damaged to restore but now I have something to highlight my memories.
I am so grateful.
November 12, 2025
Unprompted review
Reply from MemoryCherish
Your words truly touched our hearts - thank you, Renee!
Knowing we could bring joy and restore a piece of your family’s history means everything to us. It’s especially meaningful to hear that others had turned the photo away, and yet we were able to transform it into something you can now treasure and proudly display.
Every photo holds a story, and we’re so grateful you trusted us with yours. We’re honored to have helped highlight those cherished memories for you.
Fast and quality 100%
Fast and quality 100%! Would recommend for sure, thank you for a renewed memory.
December 29, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much, Shelly! We're thrilled to hear you were happy with both the speed and quality of your restoration. It means everything to us to know we could help renew a special memory for you. Thank you for the recommendation - it’s the greatest compliment we can receive!
Warm wishes,
The MemoryCherish Team
Memory Cherish #1 quality professional…
Memory Cherish #1 quality professional artists assigned personally to work on my order. Was very pleased and happy to discover this online company. So many photos get lost or thrown away because it damaged it's not clearly visible anymore. I've been wanting to have this one picture of my son restored for many years. So please happy to find professional top quality online business artist like #Debbie who worked on my photo took her time to restore and bring back that clear shot. It didn't take months to do so. Not taking any thing away the original look from the photo Debbie made sure carefully to keep in tack the details of original of photo just fixing the areas that were damaged. Artist like Debbie who took time restore my beloved son photo bring it to life once again. It was like my son physically was sitting in front of her as she physically painting him on canvas with her paintbrush in one hand !! ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ Most definitely will recommend this online business to family and friends and loved one everyone in my community who's looking to restore damage old previous new photos. I Tamika is more than please with the out come most definitely #Highly recommended . 💜 😊😁
March 7, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much, Tamika, for taking the time to share such a heartfelt review. We’re truly honored that you trusted MemoryCherish with something so deeply meaningful, restoring a photo of your son. Knowing that the restoration brought clarity, life, and comfort back to an image you’ve cherished for so many years means more to us than words can express.
We’re especially grateful for your kind recognition of the artist's care, patience, and dedication. Our artists take great pride in preserving the original essence of each photograph while thoughtfully repairing only what time has damaged, and it means a great deal to know that this intention came through so clearly for you.
Thank you for your trust, your generosity, and for recommending us to your community. It was a privilege to be part of your story, and we’re always here if you ever need us again.
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Do your research before ordering
Pros: they made the background look great and the color restoration was accurate. They also responded to email inquiries in a timely fashion
Cons: Their AI software needs tweaking. AI is supposed to be awesome with faces, but my photo looked nothing like my family. I submitted additional photos to help make it more realistic and the ‘finished product’ ended up being a blurrier version of their restoration. I went in search of the refund policy, and I found it obscured somewhere on the page and written in very, very nebulous language (i.e. they cover their bases to basically ensure you never receive one even if you hate the finished product). I work in legal and trust me when I say you will not receive a refund from this company. I reluctantly ‘approved’ the photo out of pressure to have a Christmas gift. I own that mistake.
Their pricing structure and ordering process feel dishonest and could use some serious overhaul on the website. They do not outline the total costs of their price. After I paid $60 for restoration, I was then charged $9 for printing/shipping. Nowhere was the printing cost outlined until AFTER I ‘approved’ the final photo.
They do not provide a tracking reference for shipping so I had no idea when it would arrive. 4-6 days turned into 8. I had to reach out to them via email to find out where my package was - ridiculous.
Then, my print arrived damaged - like someone literally ran over the package with a truck and then submerged it in water for an hour. Totally ruined and unusable. I requested a refund via email as I was not happy with my entire experience would not be able to use this photo.
I was told my photo was not eligible for a refund because I’d ‘approved’ the final version. I should have never approved it. I let my desire to give my parents a special gift override my gut instinct. There were too many red flags with this service - it reminded me of those subscription services that make it impossible to opt out of.
Lastly, and maybe most importantly, at no point in the ordering process, revision process or email inquiries about shipping and damaged delivery did the company send out an email survey requesting feedback. Reputable companies want feedback and want to be better. Hell, most companies would offer a partial or full refund if you’re not happy with their product. This company does not have those practices in place.
December 8, 2025
Unprompted review
Reply from MemoryCherish
Thank you for taking the time to share your experience, Carrie. While we’re truly sorry to hear that your restoration journey didn’t meet your expectations, we appreciate the opportunity to clarify a few important aspects of our process.
First and foremost, we genuinely strive to make our service as transparent and fair as possible. Before any physical prints are sent, we provide a digital preview of the restored photo for your review and approval. At this stage, we invite all customers to request as many free digital revisions as needed - we never charge extra for these adjustments. Once the restoration is approved, we proceed to printing and shipping. This helps ensure you're fully satisfied with the final result before anything is mailed.
Regarding refunds, we do explain during the approval process that we are unable to offer them once a digital restoration has been approved and shipping is complete, as the work has already been completed. However, in cases where prints arrive damaged, as happened in your case, we took full responsibility. While shipping damage is, unfortunately, beyond our control, it is rare, and we clearly marked your parcel as fragile. Still, we promptly reshipped your prints at no additional cost, as part of our commitment to ensuring you receive what you paid for.
As for pricing, the restoration fee covers the digital work, while printed products are optional; the print was added while placing the order. The protective coating you selected at approval is an added feature designed to safeguard your print, and is always optional. The standard shipping is indeed free. The $9 charge was for the print protective coating that you added during approval. If no services are desired, you are able to complete the approval form with zero charge.
We also hear your feedback about tracking and communication. Our standard delivery timeframe is 4–6 business days, not calendar days, which is information available while placing the order and at the final checkout, and standard shipping is always free. In your case, tracking shows the parcel actually arrived earlier than expected. That said, we understand how important clear updates are, and we're continually working to enhance our communication and transparency throughout the process.
We’re sorry this experience didn’t feel like the celebration of memories that it should have been. Your feedback helps us continue refining our services. If there’s anything more we can do to make this right, our team is always here to help.
Warm regards,
The MemoryCherish Team
Amazing service
This was a difficult year for our family with the loss of a very loved one. With just a week before Christmas to go, I found an old torn, black and white photo. I contacted Memory Cherish and they restored, colorized and turned it into a 5 x 7, an 8 x 10 and express shipped me multiple copies so I could give my family on Christmas. Their kindness and incredible talent will ensure that I return!
December 18, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much for sharing this with us, Nancy. We’re truly sorry for your loss, and we’re honored that you trusted MemoryCherish with something so meaningful during such a difficult time.
Knowing that we were able to help preserve a precious memory and bring a small sense of comfort to you and your family, especially around the holidays, means more to us than we can express. Your kind words about our team and our work truly touch our hearts.
We’re grateful to have been part of something so personal, and we’ll be here whenever you need us. Wishing you and your family warmth, comfort, and peace.
Great customer service, heirloom quality restorations
Great customer service, beautiful photo restorations! Very impressed with artistic heirloom quality and faithful to original result! I made a mistake in ordering, and although not their fault, they corrected it for me. Will be using this stellar service repeatedly, and will pass the word.
December 3, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much for this amazing review! 🧡
We’re thrilled to hear you’re happy with both the restoration quality and our customer service. Knowing the results feel “heirloom” and faithful to the original means the world to our team.
We’re also glad we could help fix the ordering mistake. Once your memories are with us, we treat them like our own.
Thank you for planning to use our service again and for spreading the word. We truly appreciate your trust and support.
-The MemoryCherish Team
Mom and Pop
Came across a lost picture I hadn't seen in years of my Mom and Pop in their military days, that was how they meet. It was in definite need of restoring and Memory Cherish did an unbelievable job, couldn't be more happy.
November 10, 2025
Unprompted review
Reply from MemoryCherish
Hi John,
Thank you so much for sharing this with us.
Finding a long-lost photo of your Mom and Pop—especially one with such a meaningful story behind it—is truly special. We’re honored that you trusted Memory Cherish to restore it, and we’re thrilled to hear that the results made you happy.
If you ever uncover more treasures from the past, we’ll be here and ready to help bring them back to life.
Thank you again for your kind words!
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MemoryCherish is the real deal in business!
MemoryCherish did an outstanding job on the photo restoration I requested. The were professional, prompt, courteous and the communication was amazing. This company reminds me of how business use to be done years ago. Thank you! I’ll be recommending y’all to friends and family!
November 19, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much, Marie! Your review truly made our day. We’re thrilled that you had such a great experience and that our service reminded you of the way business should be done — professional, prompt, and personal.
We deeply appreciate your trust and your willingness to recommend us to friends and family. It means more than you know. 🧡
They do wonders with pictures
They do wonders with pictures! Great customer service, great work , and would definitely recommend!!!
October 30, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much for your kind words, Benjamin! We're thrilled to hear that you love the restoration results and our customer service. Your recommendation means a lot!
If you have damaged photos use these people
Just a great service that everybody needs, rather than sit with photos that don't do justice to the memory.
We had a number of digital copies of old photos/slides, one was red where the colour had not stuck and the slides were just a bit low res. Both were adjusted and look amazing. They really bring to life my mum and dad.
Lovely company, quick and keep you in the loop all the way.
Will definitely use again. Memories are worth the small money to get the photos worked on.
October 29, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much for this thoughtful review, Peter! We’re glad the process felt quick and communicative, and we’d be honored to help with more memories whenever you’re ready. Your trust means a lot to us!
The photo was amazing
The photo was amazing. The original was marked and water damaged.
It was of my husband when a toddler snd last month he passed away and I wanted the photo as a special memory for my daughter.
I could not believe how beautiful the photo looks even a shine on the wood .
Perfect thank you
October 28, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much for sharing this, Marjorie. We’re deeply sorry for your loss, and honored that we could help preserve such a special memory of your husband for your daughter. Knowing the restoration brought beauty back to the photo means the world to our team!
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Amazing transformation
I had my favorite photo of my parents wedding in 1938 restored in color and it turned out fantastic. The whole process was quick, professional and easy.
October 13, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much for sharing this with us, Renee. We're thrilled to hear how happy you are with the restoration of your parents' photo. We truly appreciate your trust in us and are honored to have brought such a special moment back to life for you!
Amazing artists who do the impossible!!
Memory Cherish took a 2 x 3 inch photo from 1979 that was old and faded and turned it into a beautiful 11x14 inch portrait of my youngest brother who I lost less than 3 months after the photo was taken. The end result was nothing less than a miracle!!!
October 16, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much, Adrian.
Your words truly mean the world to our team. We’re deeply honored to have helped bring such a precious memory of your brother back to life.
Knowing that the restored portrait holds such meaning makes all the care and detail we put into our work worthwhile. Thank you for trusting us with something so special. 💛
— The MemoryCherish Team
Recommended
Although there was an initial problem with receiving my order which resulted in the photo restoration taking two weeks, I am extremely happy with the results.
I reviewed the edit and submitted a suggestion to change the skin tone. The artist understood my needs and did a fabulous job.
Yes, I recommend 👌
September 8, 2025
Unprompted review
Reply from MemoryCherish
Thank you for your thoughtful review, Tracie! We’re sorry again for the initial delay, and we truly appreciate your patience. We’re so glad to hear that the final restoration met your expectations and that our artist was able to capture the details just right.
Your recommendation means a lot to us!
Make Happen ~ Don’t Delay
I’m so excited to receive the image restoration results ~ so worth the investment and precious memories ~ true treasures!
September 7, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much for your kind words, Dario! We’re thrilled to know the restoration results brought joy and helped preserve such precious memories.
It’s always an honor to be trusted with treasures like yours.
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Save your time and money
I paid for two day turnaround and shipping, it's been over seven days with no item or any notification of shipment. I've contacted customer support twice with absolutely no response from company. Getting my shipping cost refunded should be fun to try and get back, nevermind a complete refund
for services not given. It might just be time
to contact the state attorney generals office for an investigation into the
company's misleading business practices. Just a reminder, the company's headquarters is said to be in Bulgaria, but listed in Wyoming as well. What's up with that?. Also they are not a member of the Better Business Bureau and apparently they don't follow standard U.S. business law
August 24, 2025
Unprompted review
Reply from MemoryCherish
Thank you for your review, Robert. We’re sorry for the confusion. To clarify, when the order was placed on August 29th, the 2-business-day processing speed was selected, which refers to the time to receive restored results for approval before shipping. The preview was delivered on August 30th as promised.
When the order was approved for shipment, standard free delivery (4-6 business days) was chosen, so we proceeded accordingly and provided tracking by email.
For transparency, our former headquarters was in Europe, and we are now registered in the U.S. We always strive to be clear about timelines and regret any misunderstanding.
Commutations and Trust
Great commutations with company got back to me as quickly as possible. The workmanship is out standing, to see what I entrusted them with and the difference between the picture I sent them and the new is like night to day for a 49 year old photo. this is a company you can trust can't wait to do business with them again A+
August 13, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much for your wonderful review, Brian! We’re thrilled to hear that you’re happy with both the communication and the restoration results.
It’s always an honor to be trusted with such meaningful photos, and we’re delighted the transformation brought your 49-year-old picture back to life.
We truly appreciate your trust and look forward to helping you again!
Reliable, professional restoration
I was able to transmit an old family photo to this company. The photo was from the 1950, heavily damaged and actually ripped on one side. There were white fold lines and tape marks throughout. I was pleasantly surprised that they were able to restore it in just a few days! Looks like new! I highly recommend this company for any restoration work.
August 12, 2025
Unprompted review
Reply from MemoryCherish
Thank you so much for your wonderful review, Eliza! We’re thrilled to hear you’re happy with the restoration. It’s always an honor to bring treasured family memories back to life, and your photo was no exception.
We truly appreciate your recommendation and hope you enjoy your restored photo for many years to come.
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