We had our fathers and grandfathers military photos updated by Memory Cherish, who did an amazing job! The photos are beautiful and my whole family loves them. My dad was so happy to see the picture o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Memory Cherish twice with amazing results each time. We had a grainy photo of our young family from a news article—barely recognizable—and they produced the most wonderful color photo for... See more
Company replied
The photo restoration was magnificent ! The final photo was beautiful - a perfect restoration of a 1900's picture which had a large crack and had several very small pieces which I had taped together b... See more
Company replied
They did a beautiful job restoring a photo my grandfather took many years ago. He won awards as an amateur photographer, and my sister had gotten a print made from a slide and sent it to me. Like an... See more
Company replied
Company details
Written by the company
MemoryCherish is the #1 photo restoration studio nationwide. We create stunning masterpieces out of your old photos that allow you to cherish & relive your memories for generations to come. You’ll be amazed at how great your memories will look on your wall after we work our magic!
Contact info
4.7
Excellent
437 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been requesting a refund for…
I have been requesting a refund for over a week I'm being ignored... my photo was not restored just coloured it's horrible I have been ripped off
November 5, 2024
Unprompted review
Reply from MemoryCherish
Dear Carol,
We sincerely apologize for the experience you’ve had and the frustration it has caused. Your satisfaction is incredibly important to us, and we want to do everything we can to resolve this for you.
We’ve been trying to reach you to address your concerns and requested your information through Trustpilot to identify your order and follow up, but unfortunately, the request was declined. Without your details, we’ve been unable to locate your order to assist you further.
We kindly ask you to reach out to us directly at support@memorycherish.com or provide any information that could help us identify your order, such as your order number or email address. We’re here to make things right and ensure you’re completely satisfied with our service.
Thank you for bringing this to our attention, and we deeply regret any inconvenience this has caused. We’re committed to resolving this for you as quickly as possible.
Warm regards,
Advertisement
I CANNOT RECOMMEND THIS COMPANY
I CANNOT RECOMMEND THIS COMPANY. WHEN THEY RETURNED OUR 11X14 PHOTO, IT WAS SHIPPED WRAPPED IN REPURPOSED CARDBOARD THAT HAD FOLDS IN IT. NEEDLESS TO SAY, OUR PHOTO CAME BACK TO US IN HORRIBLE CONDITION.
September 24, 2024
Unprompted review
Reply from MemoryCherish
Thank you for your feedback, Cheryl. We’re very sorry that the packaging didn’t meet your expectations and that your photo was returned in such condition.
We understand that proper packaging is crucial, especially for items as valuable as your photos. While we take great care to protect each order, it’s clear we could improve in this area to prevent any risk of damage. We’d love to make this right by offering a reprint or replacement and are committed to enhancing our packaging standards.
Please reach out to our support team so we can resolve this to your satisfaction.
Thank you for helping us improve.
Miracle restoration!
I thought that it would be impossible to recapture details in the "wedding" pic that was done of my parents at a boardwalk shop decades ago. Mom's face had faded to nothingness and her features were nearly invisible. MemoryCherish should be called "MemoryMagic" since this photo was restored to a vivid clarity of detail that amazed me (faces are clear and bright, background is crisp, and they even removed a distracting shadow from the picture.) It is heartwarming to see my parents again in a photo that Mom loved and to now have prints of this photo to share with family members. The quality of the restoration is superb. Equally impressive was the customer service of MemoryCherish. Communication was ongoing and responses to my questions were prompt. The kindness and care that was conveyed by various staff members throughout the process helped me feel that the company recognized the unique value of the picture and would treat it as the heirloom it is. Overall, this was such a positive experience. I am delighted with the results of the restoration and impressed by the very personal touch of MemoryCherish. Great results! Great experience! Great company! You can trust them with your treasures! Amazing!
October 9, 2024
Unprompted review
Reply from MemoryCherish
Thank you so much for your wonderful review, Suzanne! We are truly touched by your kind words and thrilled that we could help restore such a meaningful photo of your parents. It’s heartwarming to hear that the restoration brought out the vivid clarity and detail you hoped for and that it has become a treasured piece to share with your family.
At MemoryCherish, we understand how valuable these heirlooms are, and we strive to treat every photo with the utmost care. Your appreciation of both the restoration and the customer service means the world to us. We're so glad we could provide a positive and personal experience for you. Thank you again for trusting us with your cherished memories!
The artists did an excellent job on re…
The artists did an excellent job on re colorizing my photo. Took out any flaws and I’m very happy with the result! So glad I chose them and you should too!
September 30, 2024
Unprompted review
Reply from MemoryCherish
Thank you so much, Willow! We're thrilled to hear that you're happy with the recolorization and the final result of your photo. Our team is dedicated to bringing your memories back to life, and we're glad we could meet your expectations. We truly appreciate your recommendation and are honored that you chose us. If you ever need anything else, we're here for you!
Trusted Service
The Senior Restoration Artist, Mark did an outstanding job in restoring a 45 year old picture of my children that was in bad shape. I also asked if they could be done separately as well and the quality is outstanding. When I had questions, the staff responded quickly. I strongly recommend this company. What they advertise is what they deliver!
September 16, 2024
Unprompted review
Reply from MemoryCherish
Thank you so much for your wonderful review, Betty! We’re thrilled to hear that Mark did an outstanding job restoring your 45-year-old photo, and that you were pleased with the separate restorations as well. Our team is always here to provide quick and helpful responses to any questions, so we're glad you had a positive experience. Your recommendation means a lot to us, and we’re grateful for your trust. We strive to deliver exactly what we advertise, and we’re happy to know we met your expectations!
Thank you for choosing MemoryCherish!
Advertisement
Not good
I can’t seem to order my picture. The website’s order form doesn’t work.
September 14, 2024
Unprompted review
Reply from MemoryCherish
Hello, Louise. We’re sorry to hear that you had trouble with the website. We’ve already sent you an email with detailed instructions on how to place your order. If you’re still experiencing issues, please don’t hesitate to reach out, and we’ll be happy to assist you further.
Thank you for your patience, and we hope to resolve this for you as soon as possible!
They have GREAT customer service
They have GREAT customer service. I asked for a status update a couple and they gave me the answer within 24 hours.
I had extremely low expectations for the two pictures because they are xerox copies of xerox copies of xerox copies of the originals. The pictures are now presentable enough to be displayed and shared.
I will use their services again in the future. I highly recommend them.
August 27, 2024
Unprompted review
Reply from MemoryCherish
Thank you so much for your kind words, Bob! We're thrilled to hear that our customer service met your expectations and that we were able to provide a quick update on your order. We're especially happy that despite the condition of the photos, you were satisfied with the restoration results. It means a lot to us that they’re now display-worthy!
We look forward to working with you again in the future, and we truly appreciate your recommendation! If you ever need anything else, feel free to reach out.
One stunning portrait from two seperate Pictures
I had two seperate pictures of my Mom and Dad taken during the Korean war, where the met and latter married. I wanted both pictures restored, one was fadded color and the other was black and white. I wanted them combined to make on single portrait. They did a fantastic job, beautiful work.
September 3, 2024
Unprompted review
Reply from MemoryCherish
Thank you so much for your kind review, Rick! We're thrilled to hear that you are happy with the restoration and combination of your parents' photos. It was an honor to work on such meaningful images from a special time in their lives. We take great pride in preserving memories, and we’re delighted that you found the final portrait beautiful. If you need any more photo restorations in the future, please don't hesitate to reach out. Thank you for choosing MemoryCherish!
They make my picture back to live…
They make my picture back to live again, really perfect job !!!
Angel's hands ✋️
Thank you very much
Mildred
August 20, 2024
Unprompted review
Reply from MemoryCherish
Dear Mildred,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the restoration. It’s always our goal to bring cherished memories back to life, and knowing that you felt like your photo was in "Angel's hands" means the world to us.
If you have any more photos you'd like us to work on or if you need anything else, please don't hesitate to reach out. We're always here to help.
Warm regards,
Advertisement
I appreciate the expertise and artistry…
I appreciate the expertise and artistry applied to the photo from 1970. The original is a small photo printed on a corrugated photo paper. My tabletop photo is perfect and much better and larger than the original. Highest recommendation.
August 13, 2024
Unprompted review
Reply from MemoryCherish
Thank you so much, Sim, for your kind words and for sharing your experience! We're thrilled to hear that you're pleased with the restoration of your 1970 photo, especially given the unique challenge of working with corrugated photo paper. It's wonderful to know that your new, larger tabletop photo has exceeded your expectations. Your highest recommendation means the world to us—thank you for trusting MemoryCherish with your precious memories!
Not worth the money
Not worth the money. I spent over $500 to fix 10 pictures. They do not listen to the revisions you want and just hurriedly send you something you didn’t want. I am sorry I ever chose to work with them.
1. I spent $30 to send my old pictures overnight mail but then it took them a week before I received the first picture revisions.
2. I sent the pictures with numbers for ease in communication; however, they did not use a numbering system that helped with communication.
3. I put 3 pictures for revisions that were very specific where to crop, and I received them back just zoomed in.
4. One of my pictures had the background turn dark and it was not something they automatically worked on, seems basic.
5. The revision system has an automated system that is not directly with the photograph revising person which makes it impersonal and open for more mistakes.
6. My sense is the photograph revisers are really busy and don’t take the time to read and understand the changes you want. Mine were done wrong.
7. Struggled with giving clearer instructions so I put each changed picture through separately.
8. The level of quality compared to price charged is way off. I spent over $500 for 10 pictures.
August 8, 2024
Unprompted review
Reply from MemoryCherish
Thank you for your feedback, and we sincerely apologize for your disappointing experience. We understand how important your photos are, and we regret that our service did not meet your expectations.
We are sorry for the delays and miscommunications you encountered, and we acknowledge that the revision process should have been clearer and more responsive to your specific instructions. We are currently reviewing our processes, including our communication and revision systems, to ensure that each customer's requests are handled accurately and personally.
Regarding the quality and pricing concerns, we take your feedback seriously and will be working to improve our services to provide better value and satisfaction to our customers.
We appreciate your honesty and thank you for bringing these issues to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us directly. We value your business and hope to have the opportunity to regain your trust in the future.
Very satisfied customer!!
After viewing the 16x24 canvas the artist was preparing for me, I was very pleased impressed and so excited to be receiving the finished product! Too, the artists the customer service team and entire staff treated me with courtesy and respect and was very patient and professional with me! I give their entire team, five (5) stars ⭐️⭐️⭐️⭐️⭐️
August 1, 2024
Unprompted review
Reply from MemoryCherish
Dear Henry,
Thank you for your wonderful review! We're thrilled to hear how pleased and excited you are with the 16x24 canvas. Our artists and entire staff are dedicated to ensuring that each piece we create and each interaction we have is filled with the respect, patience, and professionalism you experienced.
Your five-star rating means the world to us. We're honored to have had the opportunity to bring your memories to life on canvas and to provide you with a service that leaves such a positive impression.
We look forward to serving you again and helping you cherish more memories.
Warm regards,
Amazing result from this trustworthy…
Amazing result from this trustworthy and transparent company. I asked for a much treasured, but very faded photograph of my Mum to be restored and I was truly overwhelmed by the result which came back.
Am definitely going to send more now.
August 2, 2024
Unprompted review
Reply from MemoryCherish
Thank you so much for your kind words! We're thrilled to hear that you were overwhelmed by the restoration of your treasured photograph. It’s an honor to help bring your precious memories back to life.
We look forward to working on more of your cherished photos. Your trust and support mean the world to us.
Thank you for choosing MemoryCherish!
Advertisement
Outstanding Results and Great Service
I was devastated to find a special photo of my late son nearly ruined. I found MemoryCherish online and they literally worked magic with just a photo of my picture taken on my phone and returned it to me as perfect as the original! The process was simple and easy, reasonably priced and unbelievably fast. My questions were answered by email with customer service within minutes. I was able to view my restored photo in a day. I am so grateful to them for the gift of this precious picture.
July 30, 2024
Unprompted review
Reply from MemoryCherish
Dear Meadowynd,
Thank you so much for your heartfelt review. We are deeply moved by your story and are honored to have been able to restore such a precious photo of your late son. Your satisfaction is our top priority, and we're thrilled to hear that you found our process simple, reasonably priced, and fast.
Your kind words about our customer service team and the restoration quality mean a lot to us. We're grateful for the opportunity to help preserve your cherished memories. If you ever need any further assistance, please don't hesitate to reach out.
With gratitude,
The MemoryCherish Team
The Best Photo Restoration
The photo restoration MemoryCherish does is truly outstanding. The photo I submitted was badly faded and discolored. The restored photo looks like it was just done in a professional photographer's studio! Thank you for doing such an outstanding job! I will definitely let my friends and family know of the grest work you do and will come to you for any future restoration needs.
July 23, 2024
Unprompted review
Reply from MemoryCherish
Hi Beverly,
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with the restoration of your photo. Our team takes great pride in bringing cherished memories back to life, and your kind words mean a lot to us.
We appreciate your support and look forward to assisting you with any future restoration needs. Feel free to spread the word to your friends and family—we'd love to help them too!
Best regards,
Restored photo brought back treasured memories
I found an old photo that was very faded. These memories are SO important and cherished, and I was afraid that in another year, the picture would be lost to time. So, I sent it off to MemoryCherish to see if they could restore and re-colorize it. The finished product was simply AMAZING! I can't tell you how wonderful the restored photo looked! It just brought back so many warm and treasured memories.
Thank you so much, MemoryCherish!
June 18, 2024
Unprompted review
Reply from MemoryCherish
Thank you so much for your heartfelt review! We're delighted to hear that our restoration work on your cherished photo exceeded your expectations. Preserving precious memories is at the heart of what we do at MemoryCherish, and it’s incredibly rewarding to know that our efforts have brought back so many warm and treasured memories for you.
Thank you for entrusting us with such an important task. If you have any more photos you'd like to restore, we're here to help!
Warm regards,
Waste of time and money
I sent them a photo of me that was damaged, they screwed it up four times before offering my money back or a free restoration, it was absolutely terrible, I had my money refunded, I will definitely not be ordering again. I would rate 0 stars if I could.
July 10, 2024
Unprompted review
Reply from MemoryCherish
We're truly sorry to hear about your experience. This is not the standard of service we aim to provide, and we apologize for the repeated issues with your photo restoration. We understand your frustration and disappointment, and we regret that we couldn't meet your expectations this time.
Your feedback is invaluable, and we're taking it seriously to improve our processes and ensure such situations do not occur again. If you have any additional comments or suggestions, please feel free to share them with us. We appreciate your understanding and the opportunity to learn from this experience.
Advertisement
I sent a picture of my mom taken in 1957
I sent a picture of my mom taken in 1957 where hand was damaged and I wasn't certain if it could be repaired. To my surprise the artist was able to repair it and the picture looks fantastic. Throughout the process, Memory Cherish, kept in touch me with regular updates. I received the finished product within days. Amazing service and quick turn around time. I definitely recommend Memory Cherish.
May 15, 2024
Unprompted review
Reply from MemoryCherish
Hi Manuela,
Thank you so much for sharing your experience with us. We're delighted to hear that you were pleased with the restoration of your mom's photo and our communication throughout the process. It's always our goal to deliver not just a repaired photo, but a cherished memory that lasts a lifetime. We appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
The Memory Cherish Team
Absolutely will recommend them!
Super easy software, quick delivery and great customer service. The quality of the end result was more than I ever expected. Overall, great company!
May 16, 2024
Unprompted review
Reply from MemoryCherish
Hi Laura,
Thank you so much for your kind words and for recommending us!
We're thrilled to hear you had a great experience with our software and customer service, and that the quality of the end result exceeded your expectations. We look forward to serving you again soon!
Best regards,
Cherish your memory.
I lost my only brother to stage four liver cancer, on the 18th of this January. I am 2 years his senior, and I have a sister, 5 yrs my senior, so little Richard (pun intended) was the baby. I learned this year, death doesn't come in sequence. The last three months of his life were surreal. What cancer did to his body, once it metastasized, was unreal. I was determined to be there for him, though. I was determined he wouldn't go through dealing with cancer, or deal with his impending death, alone. I was, however in for a rude awakening. You see, death is solitary. No matter how much I cried, my brother was dying. No matter the visits, the comforting words spoken to him or how many family members gatered around him, my baby brother, my only brother was dying until on January 18th, he died. Devastated doesn't begin to describe what I felt. I've been told your life flashes before your eyes when you experience a life threatening event, but in this situation my brother's life from infancy, to toddler, to our teen years, up through adulthood, flashed before my eyes as he slipped away. I screamed his name and reached for him with no responce. He was gone. His lifeless stare, his mouth slightly open is something I will never forget, and never stop seeing. As our older sister lived in South Carolina, and couldn't return after her visit the week prior, this experience was mine and mine alone. You see cancer has set up residence in my family tree, making it's presence known, until all but a few cousins have had that final dance. In loosing Richard, I only went through the motions of living. I graciously accepted condolences, beautiful cards and flowers, hugs and phone calls, but hadn't noticed the toll his death had taken on me. The look I myself had acquired. I had stopped eating and stopped sleeping. I had lost weight, my skin had begun to hang off my bones and I didn't care. Then came the task of clearing out the house. This was almost as hard as loosing him, as it made his death real and so final. To be in the house without him there, was unbearable. I lost track of how many trips it took to finally clear it out. This is when I came across a photo someone had taken of him when he was a younger, very healthy, very handsome, and a very much alive young man. It was badly faded though. I just had to get it restored. I took it here and there to places that offered the service only to be told the photo was too badly faded to even attempt restoring it. It was like loosing him all over again. Funny how the mind of the broken hearted works. I was reading an article in the newspaper advertisement insert one day, when I came across MemoryCherish. I decided to read the whole article along with the reviews. It seemed easy enough and after being turned down by others, I decided to giveit a try. I took a picture of the faded original and sent it in. I was even given a choice of artists to complete the task. It took a couple of weeks or so, which seemed more like a couple of months. So goes the old adage, a watch pot never boils, to those old enough to know what that means. Finally, through email, the finished product was sent. I couldn't believe what I was seeing. I just sat there, still for a minute and stared at a picture perfectly restored. It looked as though I had just taken it. That was a week ago and I'm still in awe. MemoryCherish is worth evey minute I waited and every penny spent to get his photo restored. The service, and the artistic talent, gave my baby brother back to me in a way I can keep him near, forever. I truly, from the bottom of my heart (no longer broken) wish to say, "Thank You".
January 18, 2024
Unprompted review
Reply from MemoryCherish
Thank you for sharing your deeply personal and heartfelt journey with us, Carol. We are deeply moved by your story and honored to have played a small part in preserving the memory of your beloved brother, Richard.
Your words vividly convey the raw emotions and profound impact of loss, and we recognize the immense courage it takes to navigate such a challenging journey. Losing a loved one to cancer is a devastating experience, and your description of the toll it took on you resonates deeply.
We are humbled by your kind words about our service and the restoration of Richard's photo. It brings us great joy to know that our efforts have provided you with a source of comfort and solace during this difficult time. Preserving memories is a sacred task, and we are grateful for the opportunity to help keep Richard's memory alive for you.
Please know that our thoughts are with you as you continue to navigate through your grief and healing process. If there is anything more we can do to support you, please don't hesitate to reach out!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.