Mentalabs Reviews 1,145

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 902 reviews, reviewers had a great experience with this company. Customers generally find the tests well-organized, easy to take, and insightful, with clear and thought-provoking questions that help them understand themselves better. Many people appreciate the engaging content and the straightforward nature of the questions, making the overall experience enjoyable and helpful. However, some people were dissatisfied with the payment process and pricing, noting that the cost for results or subscriptions was not clearly communicated upfront. Reviewers mentioned unexpected charges for subscriptions after paying a small initial fee for test results, leading to frustration and issues with refunds. A few other people also felt that the website sometimes had loading issues or problems accessing results.

What people talk about most

User experience

People report positive experiences with the user experience. Many reviewers found the tests fast, insightful,... See more

Payment

Reviewers highlight negative aspects of payment. Many customers express frustration and dissatisfaction with... See more

Price

Consumers express significant dissatisfaction with the pricing structure, citing a lack of transparency. Many... See more

Subscription

Users describe negative interactions with subscription. Many reviewers report being automatically signed up... See more

Website

Customers had ambiguous experiences with the website. Many found it easy to navigate and understand, with... See more

Reviews shaping this summary



Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

THEY STEAL MONEY

Hello! They are basically scammers :)
They offer you NOTHING at all. I feel like everybody already knows that you CANNOT self-diagnose yourself with a test you did on a random website, so you probably only took this test because you were curious.
Then you search “FREE ADHD TEST” and click the first result because it is FALSELY ADVERTISED AS FREE.
After answering 98 (NINETY EIGHT) questions, they suddenly ask you to pay a small fee. Which OBVIOUSLY looks like a one-time payment because it’s literally 1 euro. Since they advertised it as FREE, you obviously were NOT expecting that!!
They clearly state that this payment starts a 3-day trial and then a subscription, and they even say you can get a refund if you don’t want it. Sounds amazingggggg.
But what they DO NOT MENTION is that you will NOT GET THAT REFUND because of their cutesy little policy that says you cannot get a refund IF YOU USE ANY OF THEIR SERVICES.
And guess what?
YOU JUST DID. YOU EVEN PAID FOR IT.
Insaneeeely weird. Insanely unethical.
And don’t even bother emailing them, because they made SURE that ALL OF THIS SCAM was “LEGALIZED.”

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

Another subscription scam!!!!

Another subscription scam! Why is this allowed??? I don’t trust any outfit that operates under this unethical practice! Make it clear that people are signing up for a recurring payment instead of baiting them. Luckily, I managed to stop further payments, but it’s very annoying that these types of predatory practices are still allowed. I hope you get shut down.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Unethical

Initially I thought they are charging £1.95 to give the test result. (The fact that they hide that you need to pay to get the test results till you finish the test itself is unethical.). After paying it I was surprised to see a charge of £39.95 after a few days. Somewhere at the bottom of the welcome mail, they had this:
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Your subscription details:
Your 3-day trial on your account has been charged £1.95. This charge will appear on your bank statement as MENTALABS dot ORG/UK. Your account will be automatically charged a fee of £39.95 (plus applicable taxes) each 30 days, starting from May 4, 2026.
=====
Not making this clear to the customers when they try to pay to get the test results, is highly unethical. Also, the subscription cancellation is not intuitive.

May 4, 2026
Unprompted review

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