Mercedes Reviews 

My car (2017 B-Class 2.1 Mercedes) broke down on the motorway (end of July) and the symptoms started with a tapping noise from the engine followed by a plume of white smoke from the exhaust. I pulled up into a service station and the car was put on a trailer and driven to Wolverhampton Mercedes, as I wanted this diagnosed properly at the dealership near where I live. I told the dealership what had happened and the car was diagnosed quickly and within a day or so they told me that the DPF was completely blocked. The head mechanic (Peter Singh) advised me to get company who cleans DPF to get it cleaned. I did what they said and sourced a company that could clean it, but unfortunately they couldn’t do it and so I spent unnecessary money.

I then had no choice but to listen to the head mechanic and get the DPF part ordered (£3,250 approx). This is where the problems started….

The dealership told me that the part was on back order and they were going to try and source it. For the first 2 weeks I waited, got no update and was without a car. I complained to head office and surprisingly I got a call from the Wolverhampton dealership saying that a courtesy car was ready for me. The DPF part was going to take longer to source and unfortunately as the part was not available, this had to be manufactured. After nearly 2 months the part arrived and was fitted and they called me to say that the car still had a problem and they said that the knocking noise was still coming from the engine, and to investigate it further I would have to pay more money. At that point I complained to head office and told them that when I bought the car, I had problems from the beginning and wanted my car investigated. The car with the problems I’ve had, has only done 45,000 miles, and had the EGR valve changed last year and together with other parts replaced.

I bought my car during COVID. There was no customer contact and face mask and distance was in force. I had issue with the automatic gears not syncing with speed of the car and I kept on going back to Wolverhampton dealership, who kept on telling me that everything was ok after putting on a diagnostics.

I also took out an extended 3 year warranty, of which was a waste of time and NOT what the paper written on is.

I made several complaints to head office and the case handlers emailed me back advising they couldn’t do anything further and for me to pay for the work done, and that they would start charging me for car storage at the dealership.

My complaint about NOT having a car for 2 weeks and struggling was completely ignored and no compensation was offered to me, and no investigation was going to happen … oh the best part of this was that, on one email that I received said, I didn’t mention to the dealership that when my car was with them (broken down on there main road), I didn’t tell them about the knocking noise. That’s the first thing that was mentioned to them, and when they asked me what happened!!!!
I’m a man of my word and when someone has done a job, I pay them. I settled the full bill and then I had to get the car removed to another independent garage who could look at my engine problem. Wolverhampton dealership told me that they would send me the diagnostic report and another report detailing the problems. To this date the head mechanic (Peter Singh) has not emailed me the report and not even provided me with a receipt of the DPF replacement work done. Again I have made several complaints to head office and I keep getting replies back to say nothing is going to get done and no compensation is going to be given. Nothing about investigating the car history ( as I bought it from the Mercedes Poole dealership in December 2020 ), and nothing mentioned about when I was without a car for 2 weeks ( I and my wife travelling to work using public transport and struggling to do things for our elderly parents).

My car is now with an independent garage who repairs engines and is now going through an engine rebuild. They have provided me with a detailed report and yet Wolverhampton Mercedes haven’t.

Wolverhampton Mercedes is a waste of time and only think about how they are going to make LOTS of money out of you and NOT look after their customers!

The head office complaint handlers are NOT interested and only want you gone away. After all the problems I’ve had with my car and me explaining the issues, they just don’t want to do anything. This has had a lot problems on my health and put a lot of stress on me and my family.

I had a service at the Hemel Hempstead branch today and I have never experienced such brilliant customer service. I've dealt with many different car brands and was truly blown away by the service provided. Hina kept me up to date every step of the way, her communication was spectacular and customer communication couldn't have been faulted. Craig was very helpful coming to collect the car, returning the car and driving myself too. Couldn't recommend the branch highly enough. When I'm next looking to upgrade my car, I will go straight there. Thank you!

I bought a secondhand E-Class Convertible from Mercedes Benz of Leicester on 13/8/25. As part of the deal, they agreed to throw in some extras (mats, etc.). I chased several time during August and was told that they were "on order" and would be delivered as soon as they arrived. I was away for September and when I returned there was no parcel waiting for me so I chased again. When I eventually got a response, I was told that the parts were on order so I asked to see a copy of the order form. They sent me the order form on 16 October and it was dated 16 October, i.e. they had only just ordered the parts, so THEY LIED. However, they had only ordered SOME OF THE PARTS, and I am still waiting, having chased several times since, for ANY of the parts to be delivered.
It is now nearly FOUR MONTHS and I am still waiting for my parts...
I WOULD NOT TRUST THEM!

Would never ever recommend anyone to purchase a car from these people. Extremely unprofessional constant lies, refuse to send emails confirming the information they give. Pass the blame to each department and then hang up ! Avoid at all costs !! You will certainly regret getting involved with this cowboy company ! Not forgetting that they will never answer calls !

I purchased a new built-to-order Mercedes CLE convertible from Mercedes-Benz Belfast in July 2025. After a catalogue of issues with the vehicle - including the car leaving the road, a speeding ticket, faulty systems, & delivery of a car not matching the specification - I formally rejected the vehicle. This has been refused by Mercedes Benz UK (MBUK) and I have formally complained to the Motor Ombudsman.

1. Issues with the driver assistance systems: On the day after delivery in July, 2025 I drove the car using driver-assistance functions, unaware that systems were faulty or not installed at all. The Active Lane Keep Assist failed to maintain the car’s positioning and the near-side alloy wheel hit the curb causing damage. The car did not adjust its speed when cornering. On the same day the Active Speed Limit Assist failed to adjust to a temporary speed limit of 30mph through 300m of roadworks with a usual limit of 50mph. I received a speeding ticket as a result, the first in 35 years of driving.
2. Missing Augmented Reality Navigation and Traffic Light Assist Camera: Both I, and the dealer, expected the car to have this functionality. After I discovered the problem the car was returned to the dealer for a three-day inspection with no faults reported by them. It eventually became apparent that the required camera was not fitted due to supply chain issues. The dealer was informed of this change in specification by MBUK in spring 2024, but missed this advice. The car was, therefore, not the specification I ordered. The UK MB website is inconsistent in advising of specification changes, with anomalies apparent. The dealer is therefore key in advising of any changes, which they failed to do.
3. Automatic Sign Recognition Failures: Reflecting the speeding fine, I asked that the Traffic Sign Assist system to be checked as it should have adjusted my speed through the roadworks. After extensive testing, car remains unable to recognise No Entry Signs, driving against the follow of traffic on a one-way street, and red traffic lights. These issues have not been resolved.
4. Interconnected System Failures: The Traffic Sign Assist partial failure has impacted other features, such as warnings via the LED headlights, and Route-based speed adaptation. I suspect that the missing camera, together with my selection of the optional driver assistance package, has caused either a hardware or software conflict.

Having been granted an extension in the usual 30 days to reject the car, during which period I expected the problems to be solved, they have not been. The missing camera cannot be retrofitted, & the car still fails to give warnings of passing red traffic lights, travelling the wrong way on a one way street & it does not adjusting its speed when set to economy mode with navigation active.

Having spoken 10 days ago to Customer Support I thought that it had finally been agreed that the car could be rejected. However, last week they refused the return on the following basis (and this is an exact quote from their email):

* The vehicle was supplied to the correct specifications as ordered.
* All vehicle issues raised with MBUK have been thoroughly investigated, and no fault has been confirmed.
* The assistance features on the vehicle are designed to aid the driver, who always remains in full control.

This is sophistry. Taking their reasons not to agree a rejection in turn, first the specification was not that agreed with the dealer, who act as MBUK’s agent. It is not the buyers fault if they are not advised of any specification changes, especially as the MBUK website, and promotion brochure differ on what equipment is included. Second, the car’s Traffic Sign Assist is only partially functional although the precise reason for this has not been determined. That’s why MBUK argue that "no fault has been confirmed". To translate ’the car is faulty, but we don’t know why, so no fault has been confirmed’. Finally, of course I accept that assistance features are designed only to assist, but that does mean that they should not be functioning or you didn’t bother to include them.

So there are no valid reasons for not agreeing to the return, especially as I don’t want my money back, just a working car. I have taken legal advice from the Consumers’ Association who state that the dealer and MBUK are in breach of the 2015 Consumer Rights Act. They are frankly amazed that MBUK have rejected the return. The matter has been formally raised through a complaint to the Motor Ombudsman relating to MBUK.

Anyone who has purchased a CLE since Spring 2024 from MB Belfast, in any trim level apart from the most basic, will not have been told their car fails to match that agreed. This may be more widespread and the Consumers’ Association suggest this breaches the 2015 Act…

Mercedes AMG GTR purchase from Liverpool dealership. Servicing from Leicester dealership- this year was below par service- was told parts not available for service which I can accept but after waiting 4 weeks no response or contact. Not acceptable- I drive this car hard and need it 100%

With 30 miles left I was driving to charge my car and was less than 2 miles from a charger when out Merc decided it was not going anywhere.
4 hours later I am still waiting for Mercedes, RAC and noe a third party contractor to recovery us.
Why pay extra for a car when the customer service is appalling?

I am CO with my update as promised. I regret to say that I am still waiting. I didn’t take my Mercedes back to the same dealership. I took it to another Mercedes Dealership for its 2025 B Service. I didn’t say anything about the service for 2024. I booked my car in and spoke with service manager and asked him to please advise what was required (as I had no idea what was in fact carried out in 2024), he was Extremely helpful and one of the major issues was that my car had not had break fluid replaced for 4 years, major concern as I had paid for it under my service agreement for previous services. The costs were calculated for my B service which were very fair and explained and carried out. Which I paid for on the day having cancelled my service agreement. It cost me less for a very professional service which was entered onto XENTRY and provided Assyst roadside breakdown cover. Will provide a further update when my serious 2024 issues have been resolved.

Bought my EQB from Mercedes in Jun 2021. Got the car back found many scratches on the rear use only paint to cover it! But found it only the first wash after a month. Since the car back with fault code on the dashboard all the times, return to Norwich to check few times said no problem, then it happened after few days, found out only in 2 years for a dry battery replacement for the cost of £400! The second service found the headlight fault but NOT covered by warranty cost me another £250. Last year the car suddenly not charged, they checked that a parts need to replace! This year 2 month after service the car won’t charge again! As this is no warranty cover cost me almost £3k to replace another parts! Try to negotiate with them but only saying that why you not extend the warranty! The price of warranty is +£900 per year! They have option for you if you pay +£800, you will need to pay £100 upfront, if you pay +£700 you will need to pay £200 upfront! And they told me the longer you keep the car the more expensive of the warranty you pay! This is ridiculous, a car under 4 years with many issues! I don’t really know how dare people to buy their brand new electric car without notice after 3 years how much extra you will need to pay! My friend laugh at me as he own a Tesla with no problem for more than 7 years, and no service for the car at all! Think twice before you buy a electric car with them! Really a nightmare. I still waiting for the parts today since 22/08/25 - 18 days check with the manager today said no ETA confirm. And the service desk always no one answer and never return your call back even you cal 3 times. I have to pay £7 per day to insure the courtesy car until I get me car back. Very sad!

Absoulute RAD tea amazing service and great cars🥒🥒🥒🥒🥓🥓

This company is only driven by profit.
It has a woeful customer care ethic from top to bottom.
Never able to change policy or procedure even when they are blatantly wrong.
They refuse to understand their customers with total arrogance.

Went to Mercedes Cheshire oaks 16:50 looking at replacing my c class Mercedes the receptionist before checking she replied I don’t think anyone is available then got me a guy that looked like he was sent to basically to show me the doors in a polite way. Straight away gone to your website on his tablet by the door not even tried to find out anything about me or my car or my budget or how many cars absolutely nothing. Kept me standing by the door for like 10 min not offered me a seat at the time I needed one as I recently had an operation. At the very end of my visit he asked for my details advising he will send me an email that of course I did not get.
Awful awful service horrible place when you going to spend money and feel unwanted in the showroom. I will not recommend visiting that place at all and personally I will never put a foot in that show room. Thanks for making my experience horrible

Took my car in for them to look at the stop start not working and air conditioned not working, 8-15 when i got there car still there were i left it at 10-15.. Range in the afternoon no answer, rang later told not ready yet
4-30 told i would get a phone nothing, I left home at 5 o clock to make sure i got there before 5-45, car still not ready When car arrived i was told it was delayed to to being vacuum and washed (i THINK THEY DID THE WRONG CAR) but worst part was i was told there was nothing wrong with the car which i was shocked at.
As soon as i got in the car the air condition was not working and the stop start dident work.
It was to late to go back so next day when i rang spoke toGabriel(very rare you get to speak to her as she is always busy )
Eventually got her to book it in again on the 06/08/25 Waited for 3 hours to be told yes you were right the air conditioning is not working and needs to be regassed and the car needs a new battery but they need to get it authorised and they dont have a battery in. I couldent belive these people.I sent a email in no reply and had rang over 30 times to get updates as no one there rings you back.
I have taken my car now to Mercerds Huddersfield and i got looked after like a ture customer .
IF YOU DONT WANT ANY SERVICE AND TO NEVER RECEIVE ANY PHONE CALLS BACK AND YOUR CAR COMING BACK THE SAME AS IT WENT IN Whitefield MERCECEDS IS THE PLACE TO GO. You will end up dissapointed as your time means nothing to them and you get treated as a joke

Beware no one accepts responsibility at MB UK Ltd or Sandown Guildford ltd
Service plan debited to my account instead of my wife’s. Queried after a few months to be told all okay. Complaint to MBUk Ltd in July it’s dealer issue even though they process the d/d’s. MBBS Sandown Guildford Ltd gave the wrong details for renewal even though she had an existing plan. My account debited taken MB ukLtd over a month to refund money but nothing for error or financial charges I have incurred. Both MB uk ltd and MB Sandown Guildford wash their hands and don’t want to pay for their errors. Is this Metro be a premium brand? Clearly not and expect customers to foot the bill for their incompetence. Do I nw trust MB UK Ltd NO do I trust the dealer NO I wonder why!
They Have not even refunded all the money they promised either. They decided to reduce the amount without telling me and take this months payment. Beware the don’t seem to account to anybody!!

Where do I even start??

STAY WELL AWAY!!! Buy another brand.

So Mercedes tried to cheat the emissions systems in many countries and got caught out.

These cheat systems lead to a number of problems with vehicles, mine included.

If I had have known about these issues when I bought the car I simply wouldn’t have and walked away.

So they illegally cheat the system but don’t put things right. Just been quoted almost £1200 for two new sensors, unfitted!!

Other problems which they are aware of are Adblue sensors, be careful in overfilling it. It won’t work again after 450 miles and your car won’t start.

Paid £20k for a car to last 3 years. Utter joke they can break the law and get away with it.

Mercedes Dartford, specialists in not helpng with enquiries and diagnosing problems with you car. They will sell you a new one but repairing a 2003 Clk Coupe, forget it

I recently had an issue with my A200 (74 plate) where a strange noise occurred when turning left or right. From the moment I arrived, the service was exceptional. Ashley kept me informed every step of the way, showing genuine care and professionalism.

Ryan, the technician, was equally impressive. As soon as I explained the issue, he immediately identified the cause and resolved it swiftly and efficiently. The car now drives like new again.

Both Ashley and Ryan exemplified the values that Mercedes-Benz stands for. They reminded me why we can all place our trust in Mercedes.

I highly recommend Mercedes-Benz Coventry. As their motto says “The best or nothing” and they certainly delivered the best.

Joao

I had a service plan with them and received some of the worst customer service I have ever had. Spent over 100K on cars with them and their customer service centre treated me like dirt. I’ll never deal with them again. Avoid like the plague.

I recently had the pleasure of experiencing truly exceptional customer service from Chris Rowland at the Mercedes branch in Swindon. From the moment I made contact, Chris demonstrated a level of professionalism, attentiveness, and genuine care that is rare to find these days. He acknowledged all of my concerns and addressed them in a professional manner. He went above and beyond to help me with the issues I had been experiencing with my car. Excellent customer service, I would not hesitate to recommend this business to others.