Delivery made super quickly (DHL express to France) but no order tracker sadly. Shoes are really nice, ordered two pairs at -50%, one pair had a slight defect (corroded eyelets) but was able to clean... See more
Company replied
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See what reviewers are saying
In September I have bought Pinapple silver color sneakers. Very comfy and nice shoes but, just 2 month of wearing them silver color is going off. I have sent email with photos to The Mercer brand,... See more
Company replied
The quality of the shoes is great, and they walk wonderfully. The cushioning of the shoe is exceptionally good. Suitable for wider feet and the sizes are normal. There are diverse options on the websi... See more
Company replied
Fantastic customer support by Mikki who helped me find a replacement for my previous pair of re-runs - however, I would say, the change of sizes (I am usually a 39, the 39 fit me perfectly) is really... See more
Company replied
Company details
Written by the company
Mercer Amsterdam is a high-end sneaker label, founded by Dutch designer Pim Dresen. Based in Amsterdam, the label focuses on luxury handcrafted footwear and accessories for men and women. Mercer Amsterdam was named after Mercer Street in New York City where Pim bought his first pair at age 10, the accompanying shield-logo represents the map of Amsterdam.
Contact info
Ferdinand Bolstraat 54, 1072 LL, Amsterdam, Netherlands
- SERVICE@MERCERAMSTERDAM.COM
- merceramsterdam.com
3.5
Average
789 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Never expected this but now I know..
Support team is not available on telephone during their working hours, they don't reply on your emails too. Payed for DHL Express on 29.12.23., but my shipment is still not at my adress and it said it should be on 2.1.or 3.1.24 delivered. Also I got no tracking number. Literally, theres no way you can contact these guys and expext to solve your problem quickly.
January 4, 2024
Unprompted review
Reply from The Mercer Brand
Hi Filip,
Our customer service team has replied to the email you sent this morning. We strive to reply to emails we receive within 48 hours, which we did in this case. In doing so, we have since been in email contact regarding this issue.
If you have any additional questions or need further assistance, please don't hesitate to email us.
Kind Regards,
Team Mercer
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Reply from The Mercer Brand
Hi,
Thank you for sharing your positive experience with us. We appreciate your support and look forward to serving you again in the future.
Kind Regards,
Team Mercer
Really quick delivery
December 27, 2023
Reply from The Mercer Brand
Hi,
Thank you for your feedback. We're glad to hear that you experienced a quick delivery.
Kind Regards,
Team Mercer
Reply from The Mercer Brand
Hi Jörn,
Thank you for your kind words. We're delighted to hear that everything went perfectly, and your order matched your expectations.
Kind Regards,
Team Mercer
Your product!!❤️
May 29, 2023
Reply from The Mercer Brand
Hi,
We're thrilled to have you as a fan of our product. Thank you for your support.
Kind Regards,
Team Mercer
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Quick & Pretty Shoes
Quick delivery (super 1 day later)
Love the look & fit
Happy with the runners
Extra pair of laces also Nice!
December 19, 2023
Reply from The Mercer Brand
Hi Nicolette,
Thank you for sharing your positive experience with us. We're delighted to hear that you received your order so quickly and that you like the look and fit of the runners.
Kind Regards,
Team Mercer
Reply from The Mercer Brand
Hi Juan,
We're thrilled to hear that you found our products to be of great quality, and we appreciate your acknowledgment of our fast delivery and clear communication.
Kind Regards,
Team Mercer
Very good !!
December 20, 2023
Reply from The Mercer Brand
Hi Julien,
We appreciate your support and look forward to serving you again in the future.
Kind Regards,
Team Mercer
Prompt and quick delivery
Prompt and quick delivery. The shoes are as they describe them: AMAZING. They don’t even look great but feel great. Do order size up. Love them. Thnx Liz
December 19, 2023
Reply from The Mercer Brand
Hi Liesbeth,
Thank you for your review. We're grateful for your support and delighted that you love your new shoes.
Kind Regards,
Team Mercer
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Reply from The Mercer Brand
Hi Ana,
Thank you for the positive feedback. We're delighted to hear that you are satisfied with the sneakers.
Kind Regards,
Team Mercer
Not comfortable at all
December 11, 2023
Reply from The Mercer Brand
Hi Hazette,
We're sorry to hear that you're experiencing discomfort with your shoes. We apologize for any inconvenience, and we appreciate your feedback as it helps us improve our products and services.
Kind Regards,
Team Mercer
Delivery made super quickly (DHL…
Delivery made super quickly (DHL express to France) but no order tracker sadly.
Shoes are really nice, ordered two pairs at -50%, one pair had a slight defect (corroded eyelets) but was able to clean them easily with a toothbrush, so a pretty good deal in the end.
December 11, 2023
Reply from The Mercer Brand
Hi,
Thank you for your feedback. We're sorry to hear that you didnt receive tracking information. We appreciate your resourcefulness in addressing the issue with a toothbrush, and we're pleased that you were able to clean them.
Kind Regards,
Team Mercer
Reply from The Mercer Brand
Hi,
Thank you for your kind words. We're delighted to hear that you've had a great experience with our service and that you find our products beautiful.
Kind Regards,
Team Mercer
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Everything excellent.
December 7, 2023
Reply from The Mercer Brand
Hi Filip,
Thank you for your feedback. We're thrilled to hear that everything met your expectations.
Kind Regards,
Team Mercer
Quick and satisfied
December 6, 2023
Reply from The Mercer Brand
Hi,
Thank you for sharing your experience with Mercer. We are glad to hear that the delivery of your order was quick and that the products met your expectations.
Kind regards,
Team Mercer
Kind Regards,
Team Mercer
perfect service
December 5, 2023
Reply from The Mercer Brand
Hi Marie,
Thank you for your kind words. We're delighted to hear that you found our service perfect. Your feedback is truly appreciated, and we hope you enjoy your new purchase.
Kind Regards,
Team Mercer
The shoes are to small and the shop is…
The shoes are to small and the shop is not reachable
December 3, 2023
Reply from The Mercer Brand
Hi,
We provide sizing recommendations for all of ourmodels on our website. However, it varies greatly from person to person which size is chosen, as this very much depends on personal preference. Our advice therefore serves as a guideline, and we cannot guarantee that this applies to all individuals.
If you have any questions or need further assistance regarding sizing, feel free to reach out to our customer service team at service@merceramsterdam.com. They will be more than happy to provide guidance and address any concerns you may have about our products.
Kind Regards,
Team Mercer
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Very cool brand with nice sneaker…
Very cool brand with nice sneaker designs and comfortable.
I rock the re run 2 and got a good support experience.
December 1, 2023
Reply from The Mercer Brand
Hi Sylvian,
We're thrilled to hear that you enjoy the designs and comfort of the Re Run 2 sneakers. Your positive feedback means a lot to us, and we're delighted that you had a great support experience.
Kind Regards,
Team Mercer
Love it!
I have bought a beautiful jacket. Quick delivery and love the quality and details of my purchase
November 30, 2023
Reply from The Mercer Brand
Hi,
Thank you so much for sharing your positive experience with us. Quick delivery and attention to quality and details are top priorities for us, and we're delighted to know that we met your expectations.
Kind Regards,
Team Mercer
Unfortunatelly your biggest size is 46
Unfortunatelly your biggest size is 46. Evendough my size is 46 in other brands, yours are a little bit too small.
Definitely will/would buy your shows if you ever consider creating them in bigger sizes.
November 29, 2023
Reply from The Mercer Brand
Hi,
Thank you for reaching out and sharing your experience with our shoes. We genuinely appreciate your feedback and apologize for any inconvenience caused. Your request for larger sizes is duly noted, and we will certainly take it into consideration as we plan future releases.
Kind Regards,
Team Mercer
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