Delivery made super quickly (DHL express to France) but no order tracker sadly. Shoes are really nice, ordered two pairs at -50%, one pair had a slight defect (corroded eyelets) but was able to clean... See more
Company replied
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In September I have bought Pinapple silver color sneakers. Very comfy and nice shoes but, just 2 month of wearing them silver color is going off. I have sent email with photos to The Mercer brand,... See more
Company replied
The quality of the shoes is great, and they walk wonderfully. The cushioning of the shoe is exceptionally good. Suitable for wider feet and the sizes are normal. There are diverse options on the websi... See more
Company replied
Fantastic customer support by Mikki who helped me find a replacement for my previous pair of re-runs - however, I would say, the change of sizes (I am usually a 39, the 39 fit me perfectly) is really... See more
Company replied
Company details
Written by the company
Mercer Amsterdam is a high-end sneaker label, founded by Dutch designer Pim Dresen. Based in Amsterdam, the label focuses on luxury handcrafted footwear and accessories for men and women. Mercer Amsterdam was named after Mercer Street in New York City where Pim bought his first pair at age 10, the accompanying shield-logo represents the map of Amsterdam.
Contact info
Ferdinand Bolstraat 54, 1072 LL, Amsterdam, Netherlands
- SERVICE@MERCERAMSTERDAM.COM
- merceramsterdam.com
3.5
Average
789 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very fast delivery 📦
Very fast delivery 📦. The items looks the same as on the website pictures.
December 9, 2024
Reply from The Mercer Brand
Hi Milena,
We are glad that the package was delivered to you soon and that the items are to your liking.
Kind Regards,
Team The Mercer Brand
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Love the shoes
Love the shoes, but the fit is a little bit big, would be happy to see european shoe sizes like 39 1/2
December 7, 2024
Reply from The Mercer Brand
Hi Maja,
Glad to hear you are happy with the shoes. We will definitely take your feedback regarding the size.
Enjoy your new purchase.
Kind Regards,
Team The Mercer Brand
Way to expensive for some sneakers that are broken in 8 weeks
I bought my shoes in September and November they where already done. I contact the shop and they said that it’s userdamage so when I asked them what they think about their product I get 20 euros in return. Really disappointing when you buy sneakers for 170 euros,
I was expecting to wear them a little longer than 8 weeks
December 2, 2024
Unprompted review
Reply from The Mercer Brand
Hi Naomi,
We're sorry to hear you had a bad experience with the shoes. Our customer service reviews complaints carefully and indeed makes a distinction between manufacturing defects and use wear and tear. Hopefully we can provide you with a better experience with our shoes in the future.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Nina,
Thank you so much for your kind words. We're thrilled to hear you love the shoes and had a great experience with our customer service.
Kind Regards,
Team The Mercer Brand
Take a size smaller
The size runs bigger pls next time tells the customer take a size smaller then the customer normally take
December 5, 2024
Reply from The Mercer Brand
Hi,
We are sorry to hear that the shoes did not fit you. Tests and customer feedback show that on average the shoes tend to be a bit smaller, therefore we recommend to order one size bigger of certain models. However, this serves only as an advice and it may turn out differently for everyone, we are sorry that this was the case for you.
Hopefully we can make you happy with something in the future.
Kind Regards,
Team The Mercer Brand
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Reply from The Mercer Brand
Hi Sam,
We’re delighted you appreciate our eco-friendly products and fast shipping. Your recommendation means a lot to us.
Kind Regards,
Team The Mercer Brand
No 5 stars because I wish you guys…
No 5 stars because I wish you guys gonna comeback to ancien pairs like those with alcantara and option vibram.
I need this comeback
December 3, 2024
Reply from The Mercer Brand
Hi Lucas,
Thank you for your review.
Nice to hear you are excited about the brand, we will definitely take your feedback on board for the future.
Kind Regards,
Team The Mercer Brand
One order accepted and cancelled…
One order accepted and cancelled without explanation. I sent a mail, no reply. I made a New order, hoping I will receive it correctly.
December 2, 2024
Reply from The Mercer Brand
Hi Stephanie,
We are sorry to hear that your order has been canceled. However, we cannot find an email from you in our system. We apologize for the inconvenience, we hope your new order arrives soon and you can enjoy it.
Kind Regards,
Team The Mercer Brand
In September I have bought Pinapple…
In September I have bought Pinapple silver color sneakers. Very comfy and nice shoes but, just 2 month of wearing them silver color is going off. I have sent email with photos to The Mercer brand, no reaction. Pity:( Should better have bought some other brand. Not buying this brand anymore, New Balance in quality is much better and also not so expensive.
A week ago on 10/12/24 I sent an email to Mercer customer service mentioned email address and after a week still no answer...
September 10, 2024
Reply from The Mercer Brand
Hi Inta,
We are sorry to hear that your shoes are defective. However, to your name or mail address, we cannot see any mail in our system. Perhaps you sent it to the wrong address. If you send us an email at service@themercerbrand.com, you will receive a response within two business days. We recommend that you still do this, our customer service is happy to help you.
Kind Regards,
Team The Mercer Brand
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Reply from The Mercer Brand
Hi Arthur,
We're delighted to hear that you're a happy customer. After all, that is our goal.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Daimy,
Great to hear that you are pleased with your new shoes.
Enjoy your purchase.
Kind regards,
Team The Mercer Brand
Sent a email on the 27th of November…
Sent a email on the 27th of November about not being able to get a return slip using my order number and have yet to receive a reply. The shoes I ordered are to small and I would like to return them
November 25, 2024
Reply from The Mercer Brand
Hi,
Thank you for your review.
We just received an email from you yesterday. Perhaps the previous ones were not sent to the correct mail address? Our customer service always responds to emails within 2 business days.
Kind Regards,
Team The Mercer Brand
Love my shoes
Love my shoes, I was looking for them everywhere and suddenly I got the email “the wait is over” whoehoe!
November 13, 2024
Reply from The Mercer Brand
Hi Julie,
It is very nice to hear that our sneakers are so well liked. Glad you got your hands on a pair after waiting a while.
If we can help you with anything else in the future, please feel free to contact us.
Kind regards,
Team Mercer
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The Mercer brand has the perfect sneaker…
The Mercer brand has the perfect sneaker for me! This sneakers have a beautyl design and are also soo comfortable! Beyond that it is a pleasure to unpack the box as it arrives like a present for yourself!
November 13, 2024
Reply from The Mercer Brand
Hi Miep,
Thank you for the great feedback.
Glad you loved the footwear and the fast shipment.
Kind Regards,
Team The Mercer Brand
Good website
Good website, fast delivery, very nice product! Unfortunatly to small and no bigger size available.
November 11, 2024
Reply from The Mercer Brand
Hi Mark,
Glad you love the shoes. Great to hear the delivery was fast.
We are sorry to hear that there was no bigger size available. Hopefully this one will come back in stock soon.
Kind Regards,
Team The Mercer Brand
Great company
Very fast delivery.
Beautiful, comfortable sneakers and great quality shoes.
Very happy with this purchase !
November 11, 2024
Reply from The Mercer Brand
Hi,
We're delighted to hear that you appreciate the quality of our materials and the comfort of wearing Mercer shoes.
Kind regards,
Team Mercer
These are my second pair of sneakers…
These are my second pair of sneakers that I bought from Mercer and I am very happy with them. I will repeat!
November 5, 2024
Reply from The Mercer Brand
Hi Teresa,
Thank you for your positive review.
We are thrilled to hear that you have already purchased two pairs of shoes from our brand. And more importantly, that you are so happy with them. We strive to make our products as comfortable as possible for our customers, so we are very happy that we met your expectations.
We look forward to your next order!
Kind regards,
Team The Mercer Brand
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Really quick delivery..
Really quick delivery... everything together went smoothly... first experience with the brand.. most important I am really enjoying my pair of sneakers. 😉
November 8, 2024
Reply from The Mercer Brand
Hi Michaël,
Thank you for your kind words. We are thrilled to hear that the delivery of your order went smoothly, and more importantly, that you are enjoying our shoes very much.
We are looking forward to your next order!
Kind regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi,
Great to hear the delivery was fast, and the process was smooth.
Enjoy your new purchase.
Kind regards,
Team The Mercer Brand
Didn't know the brand at all...after…
Didn't know the brand at all...after some research get to know you and loved the sneakers look.
I have to say that 1st of all, I'm always in doubt between 41 and 42 sizes, as informed on the website, I picked the bigger one, but still it is small!
Then, the quality of the surface, I have to say I'm disappointed, it's like walking on a wood table, it is super stiff!!
I hope this is valuable for your improvement, do not take it wrong
November 5, 2024
Reply from The Mercer Brand
Hi,
We really appreciate you taking the time to share your experience.
Regarding size, we understand that sometimes it can be difficult to make the right choice. Our sizing recommendation is based on average preferences, but we understand that this doesn't always work for everyone. Size is highly dependent on personal preference.
We're sorry to hear that you found the shoes to be stiff. We do our best to make our shoes as comfortable as possible, and your comments help us to improve further.
If there is anything we can do for you in the future or help you with anything, please feel free to let us know.
Kind regards,
Team The Mercer Brand
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