I’ve had them for years and I’ve been mostly satisfied. Of course I wish I could get faster speeds but I’m out in the boondocks so I’m thankful to be able to get reliable service at all. Let me be c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The internet service is the best I have had at this address. I haven't had anywhere near the problems I have had with the previous companies. But here is why it wasn't a 5 star, if you need customer s... See more
Company replied
Every time I call they help with the problem.
Change is hard for me and the mercury staff that helped get me hooked up and running were great. It has saved me money over what I was paying for AT&T.
Company details
- #38 of 50 best companies in Internet Service Provider
About Mercury Fiber
Written by the company
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Contact info
4.1
Great
173 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, respectful and knowledgeable technician
November 21, 2025
Reply from Mercury Fiber
Thank you for your fantastic 5-star review! We’re delighted to hear that you received great customer service from our respectful and knowledgeable technician. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please feel free to reach out!
I’ve had them for years and I’ve been…
I’ve had them for years and I’ve been mostly satisfied. Of course I wish I could get faster speeds but I’m out in the boondocks so I’m thankful to be able to get reliable service at all. Let me be clear my service isn’t super slow but I’d say just average, but the service has been excellent anytime I’ve needed to call.
October 29, 2025
Reply from Mercury Fiber
Thank you for your 4-star review and for being a loyal customer for years! We're glad to hear that you've been mostly satisfied with our service and appreciate your understanding of the limitations due to your location. We're always striving to improve and explore ways to enhance our speeds. It's great to know our customer service has been excellent when you've needed assistance. If there's anything else we can do to support you, please feel free to reach out.
Mercury gives us the access we need for…
Mercury gives us the access we need for our modest Internet access requirements. A little Netflix, Rumble and YouTube streaming along with browser access.
October 29, 2025
Reply from Mercury Fiber
Thank you for your wonderful 5-star review! We're delighted to hear that Mercury meets your internet needs for streaming and browsing. We appreciate your support and are committed to providing you with reliable service. If you ever have any questions or need assistance, feel free to reach out!
Reply from Mercury Fiber
Thank you for your wonderful feedback! We're thrilled to hear that you're satisfied with both our product and customer service. If there's anything else we can do to enhance your experience, please don't hesitate to let us know
Reliability
Only once have I experienced an outage in 2 plus years. Contacted customer service and with in 24 hours my service was restored...
October 28, 2025
Reply from Mercury Fiber
Thank you for sharing your experience! We’re pleased to hear that outages have been rare and that our customer service team was able to quickly resolve the issue for you. We strive to provide reliable service and efficient support, so it's great to know that we've met your expectations. If you ever need further assistance, feel free to reach out.
Happy Happy Happy
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be more personable with me. He tested everything before he left and made sure to show me how everything worked if problems happened. No problems so far.
October 17, 2025
Reply from Mercury Fiber
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with our customer service and installation process. It's great to know that our installer was punctual, courteous, and took the time to ensure everything was working perfectly for you. We aim to provide the best service possible, and your satisfaction is our top priority. If you ever need assistance, feel free to reach out.
Excellent friendly customer service
October 14, 2025
Reply from Mercury Fiber
Thank you for your feedback! We're thrilled to hear that you experienced excellent and friendly customer service. Our team is dedicated to providing the best support possible, and your words mean a lot to us. If there's anything else we can do for you, don't hesitate to reach out!
Finally an excellent Internet…
We really like the way it keeps working I know that might sound silly, but the Internet we had before it would go out all the time you never had a good connection or the tower was always down so far this has been great
October 20, 2025
Reply from Mercury Fiber
Thank you for sharing your experience! It doesn't sound silly at all—reliable connectivity is crucial, and we're delighted to hear that you've noticed a significant improvement with our service. Your satisfaction is important to us, and we’re committed to keeping your connection strong and dependable. If you have any further feedback or questions, please let us know!
Excellent and outstanding phenomenal…
Excellent and outstanding phenomenal quality and affordable. Working with me as well and being able to get ahold of great communication. I love it all will definitely try to get everyone else signed up.
August 11, 2025
Unprompted review
Reply from Mercury Fiber
Thank you so much for your incredible feedback! We’re thrilled to hear that you enjoyed the outstanding quality and found our services affordable. Excellent communication and support are what we strive for, and it's fantastic to know we met your expectations. We appreciate your enthusiasm and look forward to welcoming more people you know!
Great connection speed
Great connection speed. And this with a house of 9. I have been extremely pleased so far.
October 14, 2025
Reply from Mercury Fiber
Thank you for your fantastic review! We're thrilled to hear that you're enjoying great connection speeds, even in a bustling household. It's wonderful to know we've met your expectations. If you have any questions or need assistance in the future, we're here to help. Thanks for choosing us!
Terrible customer service
Terrible customer service always shuts our internet off if its even a day late. Not very happy with the company
October 6, 2025
Reply from Mercury Fiber
We are sorry to hear about your experience with our service, and we appreciate you bringing this to our attention. We understand how important a reliable internet connection is, and it's never our intention to inconvenience our customers. Please reach out to our Care team at 1-800-354-4915 so we can address your concerns and find a solution that works for you. Your feedback is invaluable, and we're committed to improving our service and your experience with us.
Reply from Mercury Fiber
Thank you for the 5-star review! We're so pleased to hear that you appreciated our service and found our team friendly. If you need any assistance or have any questions, we're always here to help. We appreciate your support!
The tech was amazing and patient very…
The tech was amazing and patient very thorough on everything
October 6, 2025
Reply from Mercury Fiber
Thank you for your kind words! We're glad to hear that the technician provided you with thorough and patient service. We strive to make sure every experience meets these high standards. If you have any more questions or need further assistance, feel free to reach out!
Reply from Mercury Fiber
Thank you for highlighting Brandon's professionalism and expertise! We're proud to have him on our team and are delighted to hear that he provided you with exceptional service. If there's anything more we can do for you, please let us know!
I would rate this company 0 if…
I would rate this company 0 if available. I was approached by salesman. Said no contract. Fiber is the future. 400.00 gift card. no charge to switch from Xfinity.
Well, it took over 3 weeks to bury my line. While burying line they had to dig under a slope and my paver stone pathway. literally dug a tunnel, taking out support from beneath my path. Left me, a 66 y.o. senior woman to bury the tunnel and seed over.
Pavers are sagging now. Over TEN calls to customer service with ZERO callback. I signed up for autopay through my cking acct and inadvertently added my check number to the routing info. This resulted in non-payment and a 20.00 charge for bad check!! I called and spent over an hour on ph. with service person. Corrected autopay, was still billed for 20.00 for bad ck. and they never deducted payment from corrected acct. . today, my internet went down.
Finally, I called Mercury and they had cancelled my internet for NON PAYMENT! I paid w/ cc and was reinstated in 30 seconds.
However, after questioning agent about 400 gift card , she said it was a 3rd party that handles the gift cards and that I may not get one for NON PAYMENT. Also informed me that while there isn't a contract, per say, there is a fee for terminating in less than TWO years and that is 100.00. Isn't that a contract? I stated that it literally took 30 seconds to turn my internet off and on and for that there would be a 100.00 fee? Additionally, they say that they can charge the 1k installation fee for cancelling in less than one year!! This was never, ever explained. was never ever in any fine print, etc.
They have yet to contact me on repair of my damaged pathway, but as always, conglomerations have the consumer by the hair.
Bait and switch tactics. Poor customer service, except to extract money. Zero follow through.
Buyer beware.
I finally got a rep named Ashley who was wonderful- but problems are still not addressed!
10/16/2025- Update: 7 days after speaking with Ashley I have STILL not received call back from Support. The # below, that Mercury provided is the # that I have called at least 12 times now. My review stands at zero stars and HORRIBLE business ethics.
October 9, 2025
Unprompted review
Reply from Mercury Fiber
Thank you for sharing your experience and feedback. We sincerely apologize for the inconvenience and distress you have endured. It's clear from your account that we have not met the standards of service that we aspire to provide, and for this, we are truly sorry. We understand your concerns regarding the installation process, customer service response, billing issues, and clarity about the terms of service. Your feedback is crucial in helping us identify areas for improvement, and we are committed to addressing these issues internally. We are grateful that Ashley could assist you, yet we understand that several issues remain unresolved. Please contact our dedicated Care team at 1-800-354-4519 with your acount details, and we will prioritize resolving these issues, including the repair of your pathway and clarification about the gift card and service terms. Your experience is not what we envisage for our customers, and we are dedicated to making things right. Thank you for your patience and for bringing these matters to our attention.
Mercury continues to be reasonably…
Mercury continues to be reasonably reliable, reasonably fast, reasonably competitive pricing, a best value for us given what is currently available at our address. Should you or any other provider reach out to us with fiber option, we would be quick to adopt it.
October 1, 2025
Reply from Mercury Fiber
Thank you for your feedback! We're pleased to hear that Mercury meets your needs in terms of reliability, speed, and pricing. We understand the appeal of fiber options, and we're constantly exploring opportunities to enhance our service offerings. Should fiber become available in your area, we'll be sure to inform you. Thank you for choosing us, and we appreciate your continued support!
The technician performed the rerunning…
The technician performed the rerunning of my fiber cable in the rain. Then put on booties when he entered my house
September 23, 2025
Reply from Mercury Fiber
Thank you so much for your 5-star review! We're thrilled to hear that our technician went above and beyond, even working in the rain and taking care to keep your home clean. Your positive feedback encourages us to maintain high standards of service. If there's anything else we can assist you with, please let us know!
Reply from Mercury Fiber
Thank you for your feedback! I'm pleased to hear that you experienced great customer service and that your issue was resolved quickly. If you have any more questions or need further assistance, feel free to reach out anytime.
They are an awful company with no customer service
I have been trying for months for my service to be fixed they are trying g to charge me 260 dollars for service I never received it continuously reached out for them to tell me they have none of my calls documented
September 30, 2025
Unprompted review
Reply from Mercury Fiber
We are sorry to hear about your frustrating experience. Please reach out to our Care team at 1-800-354-4915 with your account details so we can investigate this issue thoroughly and resolve it for you. We'll ensure that you're not charged for services you didn't receive. Thank you for your patience, and we appreciate the opportunity to make things right.
Made rural internet easy!
Rural internet is always a challenge. I wanted something more local than the horrible billionaire satellites🙄, so I was happy to find Mercury.
We have line of sight to the tower, so speed so far is about 150mbps and is good enough for my work needs, though I've not had a meeting yet. I'm hardwiring my work computer to the router to avoid wifi speed issues, too.
The tech who came to the house was awesome! He found a better spot than the roof for our antenna, explained everything well, and candidly didn't talk to me like I was clueless (as a woman in tech, this is still a monthly occurrence, so it's a nice surprise!)
They even buried the cable outside as part of the free installation!
September 10, 2025
Reply from Mercury Fiber
Thank you for taking the time to share your experience with Mercury Broadband! We're thrilled to hear that you found a reliable internet solution and that our service is meeting your needs. We're delighted to hear such positive feedback about our technician! We strive to provide knowledgeable and respectful service, so it’s wonderful to know he made a good impression. Thank you for recognizing our installation team as well; we believe in providing thorough service, including things like burying cabling to keep your space tidy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.