Merityre Reviews 245

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficiency, making interactions pleasant and productive. Many people highlight the exceptional service received, often noting quick problem resolution and clear communication. Consumers frequently mention the team's ability to go above and beyond, providing excellent advice and support even when busy. However, some customers also noted isolated issues, such as a lack of specific diagnostic tools for certain vehicles, leading to extended service times. A few people reported encountering unhelpful or rude staff members, and some experienced delays in service due to staff being otherwise occupied.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the professionalism and efficiency of the staff,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Little Chalfont branch I've been here many times in the past 20+ years, mostly for tyres and mostly good experiences {occasionally exceptional.) Today was an aircon re-gas. They said they could do... See more

Company replied

Rated 5 out of 5 stars

Another great job by Alana at Merit Little Chalfont today. Quick and professional diagnosis, new tyre selected, fitted and she called back to say it was ready ... 90 minutes. Can't ask for better

Rated 5 out of 5 stars

Merityre in Frimley Green are brilliant ,we have been to them on numerous occasions they have always been extremely helpful,efficient and professional. A few days ago I had a faulty tyre valve,it was... See more

Company replied

Rated 5 out of 5 stars

Merityre in Hook are still excellent! My family and friends have been using them for over 5 years for tyres and repairs. Barry and his team provide outstanding service. They are honest and don’t try t... See more

Company replied


Company details

  1. Tire Shop

Information provided by various external sources

Merityre Specialists Ltd is a family run, independent tyre and autoservices specialist. We have been established in the Thames Valley area for over 55 years. We sell and fit car, van and 4x4 tyres, as well as brakes, exhausts, batteries, MOT testing and servicing (MOT and servicing not available at all sites). We also carry out 4 wheel alignment, TPMS checks and air conditioning recharging. We ensure we always go the extra mile for our customers, and we pride ourselves on the service we provide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leatherhead branch

Leatherhead branch, on good Friday, were absolutely brilliant, much appreciated their commitment to me was unbelievable under pressure

April 3, 2026
Unprompted review
Merityre logo

Reply from Merityre

Dear Paul
Thank you for your feedback and support. I will make sure the Leatherhead team and all those involved are made aware of your review.
Many thanks
Dene Arnold

Advertisement
Rated 5 out of 5 stars

Brilliant organisation

Brilliant organisation, not simply for their professionalism in handling my car but for their honesty in deciding and then telling me that the new tyre they had ordered for me was unnecessary; the 'old' one was perfectly roadworthy. All they needed to do was tidy up a leaky valve. They could have sold me the new tyre and I would have been none the wiser. As it is - a big shout out to the team for their honest approach. Now I know where to go in the future. They deserve their clients.

March 13, 2026
Unprompted review
Merityre logo

Reply from Merityre

Dear Roger
Thank you for your positive review. Are you able to identify the Merityre location you visited? I'd like to pass your review onto the team and all those involved.
Many thanks
Dene Arnold

Rated 5 out of 5 stars

Excellent service

Excellent service first thing on my Monday morning. I went in with a wipers that weren’t working and the lovely guy fixed it within 30seconds. What I thought was going to be an expensive trip to the garage was stress free and done on the spot. Thank you!

January 19, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service from Barry and the…

Excellent service from Barry and the boys. Nothing too difficult. Fitting us in for a new motorbike tyre without hesitation. Fantastic team.

December 16, 2025
Unprompted review
Merityre logo

Reply from Merityre

Dear Kelly
Thank you for your custom and feedback. I'll make sure Barrie and his team are made aware of your comments.
Yours Sincerely
Dene Arnold

Rated 5 out of 5 stars

Merityre in Hook are still excellent

Merityre in Hook are still excellent! My family and friends have been using them for over 5 years for tyres and repairs. Barry and his team provide outstanding service. They are honest and don’t try to sell what you don’t need. They communicate clearly and stick to their promises. Highly recommend Merityre in Hook!

November 24, 2025
Unprompted review
Merityre logo

Reply from Merityre

Dear Angela

Thank you for your custom and feedback. I will make sure all involved are aware of your comments.

Safe motoring.

Many thanks
Dene

Rated 5 out of 5 stars

An absolutely 5-star tyre garage

Merityre Southfields - An absolutely 5-star tyre garage. These guys really know their stuff, they keep a very clean shop floor, and have fair and transparent pricing. I always come here.

November 15, 2025
Unprompted review
Merityre logo

Reply from Merityre

Dear Mr O Reilly
Thank you for your positive feedback.
Can you let me know which one of our Merityre sites you visited. I will pass on the feedback to the local team.
Many thanks
Dene Arnold

Advertisement
Rated 5 out of 5 stars

Sebastian and Ben really enabled me to…

Sebastian and Ben really enabled me to enjoy my experience whilst waiting at Merityre, very friendly and helpful, excellent customer service, very approachable, knowledgeable and professional. Brilliant experience. Thank you will definitely be back…..!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Took my mini in for someone to have a…

Took my mini in for someone to have a look at my tyre. The staff were friendly and very helpful. Can’t recommend this company enough.

November 12, 2025
Unprompted review
Merityre logo

Reply from Merityre

Dear Zoe
Thank you for your custom and support. Can you advise which one of our centres you visited and I'll make sure they are made aware of your positive feedback.

Yours Sincerely
Dene Arnold

Rated 1 out of 5 stars

Good tyres bad customer service

Just had one trye replaced at Basingstoke Merityre branch . Having been to many other branches I want make it clear this is branch issue .
No problem with the technicians all professional and friendly. The moment I walked in the deputy manager was rude , moody and totally brought a very uncomfortable and unpleasant atmosphere to whole working environment. I could see the technicians walking on egg shells around him . I watched how every customer was polite and respectful, he treated every customer with equal contempt . For some reason ,I suspect because I have a cheerful disposition. He was especially resentful of my very existence. I feel sorry for him and what is going on his life for him to be such unhappy place . I work in service industry I know it can be demanding but this gentleman is in the wrong type of Job . I recommend Meritryes Hook or any other branch . Stay away from Basingstoke especially if you’re not a confident person or have any special needs . I would highly recommend Meritryes Basingstoke offer this deputy manager some retraining and perhaps a non public position.

October 31, 2025
Unprompted review
Merityre logo

Reply from Merityre

Dear Mr Grigg
I'm sorry that you've had cause to complain. I can only apologise for the customer service received. Please be assured that we take these matters seriously and that we will be speaking to the staff concerned to make sure it does not happen again. We endeavour to make sure our customers are dealt with in a polite and pleasant manor.

Advertisement
Rated 5 out of 5 stars

Merityre Superheroes!

I want to thank all the lovely people who helped me with my tyre on my Beetle at The Farnham Branch. Everyone was kind, caring and amazing, thank you for doing such a brilliant job. I could not recommend you enough!

October 22, 2025
Unprompted review
Merityre logo

Reply from Merityre

Dear Louisa
Thank you for your custom and feedback.
I'll make sure the team are told of your comments.
Safe motoring.

Dene Arnold

Advertisement
Rated 2 out of 5 stars

Very poor reception at Woking

Paid for a service online with Woking branch. When I arrived they said the service may cost more due to cars age. I responded that my car registration no. had been correctly input so they knew the cars age. Eventually to poor attitude guy on reception agreed to the online quote.
I also heard him tell another customer that he could not print out a quote for some MOT work that needed doing.
And finally I heard him loudly call out a female customers mobile phone number across the counter. This breaks data privacy laws.
The young guy needs some training.

August 29, 2025
Unprompted review
Merityre logo

Reply from Merityre

Dear Mr Brown
I'm sorry that your experience was not a good one. In order that I can investigate the matter further can you email me at dene.arnold@merityre.co.uk
Yours Sincerely

Dene Arnold

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look