Banner for Merrick Bank

Merrick Bank Reviews 

19,443
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,585 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of making payments, often noting the smooth process and quick transactions. Many people appreciate the helpful and professional customer service, noting that issues are often resolved efficiently and with a friendly approach. Reviewers also praise the user-friendly website and the convenience of managing accounts online, making their overall experience seamless. The company is often commended for its reliable service, including unexpected credit limit increases for responsible users, which helps many rebuild their credit. Customers find the company supportive, especially for those working to improve their credit standing, appreciating the flexibility and understanding offered.

What people talk about most

Payment

Customers generally report positive experiences with payment, highlighting the ease and speed of making... See more

Customer service

Customers consistently note positive experiences with customer service, praising the staff as very helpful,... See more

User experience

People report positive experiences with user experience, highlighting the simplicity and ease of using the... See more

Service

Consumers find service to be positive, with many reviewers praising the great service, professionalism, and... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm so grateful to Merrick Bank for approving my recent credit card application. Not only was the approval quick, but the credit limit they granted me was much larger than I expected. The application... See more

Company replied

Rated 5 out of 5 stars

I love the fact that Merrick Bank will help you in establishing or reestablishing your credit. My payments were made on time each month and you all did as promised, increased my credit limit!

Company replied

Rated 5 out of 5 stars

This Company No problems with the card, you just about purchase anything from groceries to pharmacy prescriptions. Thank you Merrick!

Rated 5 out of 5 stars

Merrick Bank makes it quick, easy and very helpful when making transactions. I have definitely recommended Merrick Bank to family and friends. Also, the app makes it easy to review my transactions a... See more

Company replied


Company details

  1. #8 of 27 best companies in Bank
  2. #114 of 193 best companies in Financial Consultant

Written by the company

At Merrick Bank, we specialize in credit programs that assist people looking to build or rebuild their credit. Founded in 1997, Merrick Bank is FDIC insured and recognized as a top credit card issuer in the U.S. In total, we proudly serve nearly 3 million cardholders and have extended over $5.3 billion in credit. We also provide consumer finance options to marine, RV, and horse trailer dealers throughout the country to help customers find new opportunities to get what they need for recreation. With Merrick Bank's Merchant Acquiring Services and our Independent Sales Organizations, we support a wide range of merchant categories (including non-traditional businesses) and offer multinational and dynamic currency services, next-day funding, and daily reconciliation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(19,443)

1,626 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Got hardship and now trying to pay it…

Got hardship and now trying to pay it back little more difficult than it should be but it's a start

July 7, 2026
Merrick Bank logo

Reply from Merrick Bank

Thank you for your review, Timothy.

If you are experiencing a hardship, please contact us at 833-845-1900. We strive to improve our customer experience and are here to help.

Rated 5 out of 5 stars

Great Service

Great Service

July 9, 2026
Merrick Bank logo

Reply from Merrick Bank

Thank you so much for your feedback, Cesar! We take great pride in our customer service and truly appreciate your review.

Rated 5 out of 5 stars

Always helpful

Always helpful, friendly, they never seem like they’re in a hurry to get you off the phone and that means everything to me. Thank you so much. S Clarke.

July 6, 2026
Merrick Bank logo

Reply from Merrick Bank

Thank you for your review, Sara!

Rated 5 out of 5 stars

Easy to make payments online

Easy to make payments online. I don't have to add my bank (which doesn't do the Plaid platform) and then it rejects it. I have a debit bank card that I use for everything. They send reminders but don't overwhelm me. Could lower the interest rate though!

July 9, 2026
Merrick Bank logo

Reply from Merrick Bank

Thank you for your feedback, Joyce.

If you have any questions or concerns regarding the interest rate, please contact us at 833-845-1900 as we strive to improve our customer experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look