Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,021
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being prompt, highly professional, and extremely helpful when resolving urgent drainage and plumbing issues. People frequently highlight the rapid response times, noting that skilled technicians arrive within hours to handle emergencies and thoroughly clean up afterwards. However, some people also felt that the professional services can be a bit pricey and sometimes involve specific operational limitations or disclaimers. Despite these minor points, consumers remained highly satisfied with the fast problem resolution, helpful expert advice, and overall quality provided throughout the entire experience.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt and efficient response times when dealing... See more

Staff

Reviewers highlight positive aspects of staff, noting that both the office team and the engineers are polite,... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt and efficient... See more

Price

Customers had positive experiences with price, often noting that costs were reasonable and matched their... See more

Customer service

Consumers find customer service to be positive and helpful. Reviewers consistently mention that operators are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found water spilling out the kitchen grid. Gave Merseyrod a call who was here within the hour and sorted. Checked the drain with a camera and found small cracked drain causing the problem. Gav... See more

Rated 5 out of 5 stars

Called Mersey Rod as United Utilities decided that my drains serviced only my property. The lady on the telephone was really helpful gave me all the information i needed. Within 2 hours my drains whe... See more

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,021)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

We didn’t dare to think they might come out on Good Friday but 20 minutes after our call for help, Justin was here and had the job sorted in no time. He also gave us some good advice and all this while staying calm and friendly. Would recommend Mersey Rod to anyone with a drain problem.

April 3, 2026
Unprompted review
Rated 4 out of 5 stars

Really prompt service

Really prompt service, very nice and helpful person (Dave) attended. Only slight issue was surprise that our blockage was related to the kitchen sink - I think they are used to flushing external drains in the main, so he asked me to sign a disclaimer prior to using the power flush system inside and also couldn't use the camera cable to identify the site of the blockage (too wide to go down kitchen sink pipes apparently). Flushed and unblocked though, and all working fine since, so very happy with service overall.

March 30, 2026
Rated 5 out of 5 stars

Drain blockage on renovated terrace after being empty for a year

Rang on a Sunday evening was seen first thing Monday morning. Gentleman who provided the service was so polite took about 30/40 minutes everywhere looks clear found the issue hopefully that’s it all sorted but gave us our options if any other issues arise, and all three bathrooms draining properly and not an issue since!

Thank you!

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t believe their promises

I c as led out Mersey Rod for a toilet that had been repeatedly blocking fur a while. I was told that to unblock it would cost £190 plus vat. The man who came took one look and said he thought there was a problem with the toilet installation and pipe. Despite the claim that they don’t charge if they can’t unblock, I was charged £144. He spent at most 10 minutes in the house.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Becky was great got booked in and liaised with the estate agents, home buyers report was completed the same week and report within a couple of days. Just need to ask some questions which I’m sure will be answered with great knowledge.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Phoned Merseyrod due to blocked drain…

Phoned Merseyrod due to blocked drain in outside courtyard. Easy service to book and they came first thing the following morning and sorted the issue within 30 mins.
Everything was agreed before confirming the booking, no hidden costs. Would definitely recommend

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Had a problem with my toilet not…

Had a problem with my toilet not flushing, Merseyrod was out within 2 hours of calling them and was done within 30 minutes, showed me the problem before and showed me after of it all clear. Really happy with the results. Would definitely recommend

March 14, 2026
Rated 5 out of 5 stars

Blocked WC & waste pipe

Great service from this company. Instructed late Friday afternoon and sorted by mid Saturday morning.
Not the cheapest call out costs but service was excellent and communication was clear.
Followed top with images of the issue which was causing the blockage.
Recommended for quick, efficient service.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Dave was excellent

Dave was excellent, he arrived and within half an hour he had unblocked the drains that had been giving us issues for a good few years and he also gave us good advice on how to prevent the problem arising again

March 10, 2026
Rated 5 out of 5 stars

Arrived on time

Arrived on time, dealt with the problem, gave me a verbal report on progress and also gave me a full report on the problem found and its repairing.
Would have liked a written report.

March 7, 2026
Unprompted review

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