Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,021
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being prompt, highly professional, and extremely helpful when resolving urgent drainage and plumbing issues. People frequently highlight the rapid response times, noting that skilled technicians arrive within hours to handle emergencies and thoroughly clean up afterwards. However, some people also felt that the professional services can be a bit pricey and sometimes involve specific operational limitations or disclaimers. Despite these minor points, consumers remained highly satisfied with the fast problem resolution, helpful expert advice, and overall quality provided throughout the entire experience.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt and efficient response times when dealing... See more

Staff

Reviewers highlight positive aspects of staff, noting that both the office team and the engineers are polite,... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt and efficient... See more

Price

Customers had positive experiences with price, often noting that costs were reasonable and matched their... See more

Customer service

Consumers find customer service to be positive and helpful. Reviewers consistently mention that operators are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found water spilling out the kitchen grid. Gave Merseyrod a call who was here within the hour and sorted. Checked the drain with a camera and found small cracked drain causing the problem. Gav... See more

Rated 5 out of 5 stars

Called Mersey Rod as United Utilities decided that my drains serviced only my property. The lady on the telephone was really helpful gave me all the information i needed. Within 2 hours my drains whe... See more

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,021)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super efficient!

Super efficient! Called at night and they came the next day! Friendly, helpful, thorough and was given tips to stop the same blockage happening again and how to sort it if it did! Communication was great through email and calls! I would very definitely recommend!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I needed advice on sorting a drainage…

I needed advice on sorting a drainage issue under patio area. Andy came out & gave me advice on the way forward before a new patio is laid. I have used this company before hence the reason for contacting them. I trust this company and wouldn't hesitate to recommend them.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Unresponsive

Contacted Mersey Rod across several platforms requesting help with a collapsed drain after reading all the good reviews on here. I've had no responses.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

An honest, friendly and competent company

I have had bad experiences with other plumbing companies in the past, so I was very wary about having to call someone else out. But from the initial conversation, where I explained my issue, Mersey Rod were helpful and honest. They explained about the deposit, and what was included for that, and then what was included in the full price of the visit, so I knew what to expect when they arrived. The Plumber was a very pleasant individual who made sure to explain to me what he was doing and listened when I told him about my bathroom set up. He made sure that he not only cleared the blockage, but he got rid of everything that was blocking it to prevent further problems. He left the area clean and tidy, he even took all the debris that was blocking my pipes with him. If you have issues with your drains, I would absolutely recommend this company. Worth every penny in my opinion.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

The worker was very efficient

The worker was very efficient, friendly, experienced and quickly put an end to a very nasty blocked drain. I would recommend this company every time.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service from Mersey Rod

Superb service from Mersey Rod. I had an issue with blocked drains and manhole and they arranged an engineer to come out the very same day. One price with no hidden fees and no payment until the job was done. They even take card payments at the door. Would definitely recommend.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

A great service

A great service. My drain was blocked and my back yard was flooded. 2 hours after my initial enquiry they had come and fixed the problem. Checked the pipes with a camera, all was good, job done. Fixed price, would recommend and use again.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Quick

Quick, efficient service. Arrived within two hours and sorted the blockage. Really nice man.

February 22, 2026
Rated 5 out of 5 stars

Highly recommended

Absolutely great experience from beginning to end. The lovely young lady on the phone, very polite, explained everything.
The gentleman that came, was on time and rang just before he was going to arrive, very polite again, explained what the problem was and how he was going to solve it, went above and beyond to make sure everything was in full working order, left the area clean and tidy.
I wouldn't hesitate to recommend this company to anyone.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great speedy service

So happy engineer attended within a couple of hours of my initial phone call. Engineer was great dealt with the blockage really well explaining everything which was good advice for the future. Can't complain about set price as problem fixed in rapid time. Thanks team.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and speedy response.

Responded to query straight away. Allowed to pick date and time. Andy turned up on time, checked for the blockage and put the camera down.
Took pictures and produced report.
Becky forwarded report and kept us uptodate on progress. Overall excellent response and job done.

February 11, 2026
Unprompted review

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