Messika Reviews 

UPDATE:
They offered me to ship it to France and they will fix it for free. I refused, because it is a sentimental piece, but I will update my review to reflect that. They have a store in Bulgaria, but it can't be fixed here for free. Horrible experience. I bought the move necklace 1 month ago and already 1 diamond fell. I contacted them and asked what can I do, they told me to bring it to their store and they will assess how much it would cost to fix it.
1st problem - there are NO stores in Bulgaria
2nd problem - I am not paying you to fix something that is 1 month old and costs 3000 EURO. Thats is crazy. This should not be breaking so soon. It means the quality is horrible. I won't ever buy from them anything and I will make sure to share the story on my social media *I have big following.

I have had an AWFUL experience with Messika Paris. Customer service with Messika Paris is not what you'd expect to find in the UK, dealing with Paris was a nightmare although the fault was theirs and I still had to pay for the cost of resizing it. It took Messika Paris two months to sort it out. They resized my ring messed it up and the fault was theirs. I still had to pay the resizing charge and had to wait for 2 months until they had sorted it out. The Manager in London was trying his best but cross border customer service did not meet ours. I'd think twice about Messika before purchasing again.

Seventeen days. No order, no refund, no accountability. Messika hides behind FedEx, ignores emails and WhatsApp messages, and leaves the customer to deal with their chaos.
For a brand that sells “luxury,” this is nothing but arrogance and disrespect. True luxury means flawless service — and Messika has delivered the opposite.
Buyers beware: you may end up with no jewelry, no money, and no response.

I spent £1,100 on a ring from Messika and had to return it. The return process has been incredibly frustrating — slow responses, no return label provided, and I was expected to print it myself despite the high value of the item. I had to go out of my way just to get my own money back. Bare in mind, I am still chasing this refund.

For a fine jewellery brand, the customer experience has been shockingly poor. I expected a seamless and stress-free return — instead, it’s been the opposite.

Spend your money at a jewellery brand, that not only claims to sell excellence but also treats their customers as such too. You are better off with classics such as Cartier and Tiffany.

My mother bought me a ring before she died as a last gift. You could imagine the emotional value of such an item... I lost two diamonds after 4 years. I went to a reseller in Amsterdam to get the repair done. The quotation was more than 1000euros.. More than the price of the ring when my mother bought it. I have to contact them to ask for a new quotation personally. They never contacted me again, but they did contact the reseller with a new quotation. The quotation was better, so I went for the repair (All of this took 9 months by the way). I received the ring again in May, whithout the engraving and with the wrong size! I'm 50, and the ring I received is now a 54! Now the reseller is trying to contact them, and I also contacted them. The reseller didn't hear anything from them (as far as I know).
After one week, they asked me if I had proof of the size of the ring. It was a gift, and unfortunately, the person who bought the ring is not there to give me the purchase proof. I asked them if I could find the size somewhere else, like the warranty or somewhere else. After 10 days, I didn't receive any news, so I sent them a reminder. Their answer? We already answered you. Euh, excuse me???? After all the mistakes they made, this is their last answer? And they didn't tell me where I could find proof of the size of the ring.
Jeweller brands are selling emotions... They sell the good kind.
I haven't worn my ring since November 2024. And I'm still waiting for their answer.
List of mistakes:
- Wrong quotation
- Forgot the engraving when remaking the ring
- Didn't check the real size of the ring before remaking it
- No good communication

I’m truly disappointed by Messika’s lack of after-sales service.

After purchasing a men’s titanium diamond ring from their Paris boutique (Arije – 46 Rue Pierre Charron), the diamond fell out after only a few uses.

Despite multiple emails, submitting all requested documents, and even shipping the defective ring back to Paris at my own expense, I’ve received no response or resolution.

Worse, my support case was marked “resolved” without any action or confirmation on Messika website.

This is unacceptable from a luxury brand. I urge Messika to handle this issue professionally and transparently.

I’m now pursuing official escalation through French consumer protection channels (CMAP & DGCCRF).

Messika Twin Trilogy ring was bought from Mappin & Webb Glasgow store

The quality of this ring is sadly really poor,
My husband bought this for me and I loved the design. Because of the thin poor shank quality it does not hold the diamonds in their floating diamond shape.
The diamonds catch in the pocket of your jeans or when you put your hand in your bag.
When we sent my ring back to Mappin & Webb Glasgow there attitude was that it was the wearer’s fault. They wanted to charge me for the repair.
I have now had the ring repaired twice now and it still goes out of shape when I wear it!!!!!
I have now sent the ring to another jewellers for a second opinion and the report came back that the quality of gold supporting the diamonds was not designed to be strong enough to hold the three diamonds in shape.
Please consumer beware.

Sincerely and sadly written by a dissatisfied
Mappin & Webb and Messika customer