Messina Hembry Reviews 176

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, often finding them to be in excellent condition despite being second-hand. Many appreciate the amazing prices, considering them bargains for the quality received. The website is also highlighted for its variety of clothing and ease of use, with several people finding unique items. However, some customers also noted issues with product sizing, stating that items often did not match the advertised size. There were also occasional concerns about the condition of some items, with a few reviewers receiving products that were dirty, damaged, or had an unpleasant smell. Additionally, some people experienced longer delivery times than expected, making it difficult to plan around their orders.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the great condition of items,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive... See more

Price

Clients share positive opinions on price, with many reviewers finding clothes affordable and good value for... See more

Website

Customers consistently note positive experiences with the website, describing it as professional and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a trench coat, the delivery was fine and the price reasonable. However, although it was advertised as a 12 I would say it was no way a 12, more like a 10 and there was no label size, so it... See more

Rated 3 out of 5 stars

Would have been 5 star. Jacket great quality and amazing price but the advertised size was very wrong. At least two sizes bigger and unwearable for me. You couldn’t even alter it to size. Very frustra... See more

Rated 3 out of 5 stars

I absolutely love my new denim jacket and it was a great price, but on their Facebook page they mention how they clean every item meticulously - which is incorrect! I found cigarette filters and loose... See more

Rated 3 out of 5 stars

Have ordered from these guys multiple times over the past year. Love the variety of clothes and particularly the selection of vintage clothing except every order is delivered a lot later than what’s... See more


Company details

  1. Used Clothing Store

Written by the company

Second-hand designer, branded & vintage clothing. Individually sourced & unique to you.


Contact info

4.0

Great

TrustScore 4 out of 5

176 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Warning ⚠️ high customs fees of 30 euros…

Warning ⚠️ high customs fees of 30 euros which are only mentioned in the small print at Messina Hembry.

I had to pay 30 euros for customs in Germany. It says this somewhere in their small print, but there is no indication of it in the normal purchase process.

March 21, 2024
Unprompted review
Rated 3 out of 5 stars

Great idea - 75% good quality on 4 items purchased.

When ever I try a new website I make one small order. and then a slightly larger order before I decided whether to use the site or not. 1st item was an Addidas track suit top for my daughter. That turned up, great shape happy with that. 2nd order, Levi Jeans - Great happy with those, Ralf Lauren Polo shirt - Great, happy with that. Addidas tracksuit top - Awful. Multiple stains and had obviously not been quality checked. A company is only as good as its returns policy - There is no automated response for returns, I have messaged them and will have to wait Monday for a response as to the next steps and returns are at my cost. The idea of the site is fine. I have bought 4 items with a 75% hit rate. I have seen other people have had the same issue. It appears tracksuits tops which I guess will the most popular amongst its items appears to be an issue they need to focus on as the quality control isn't there yet. I hope they exceed, as I like the idea. Dependening on how they respond to my query on Monday will decided whether, that was a one off and I will accept that or their quality isn't there yet and I wont purchase from them again.

March 2, 2024
Unprompted review
Rated 1 out of 5 stars

Stained clothes for 20€ a piece?!

I orderes two trackjackets even though the prices are for vintage clothing in my opinion to high. I also forgot that because Britain is no longer EU member that i had to pay an additionol tax when i got the package. The package also came half way opened, which was due to bad packaging. But the one reason you shouldnt buy there is because i got multiple dark stains (like coffee stains) in the front middle and on the upper back of my trackjackets. The stains were obviously not visible even when I took a second look now at the product photo.
It really was misleading.

March 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Was great condition looks brand new…

Was great condition looks brand new delivery few days great company UK to be honnest though they got pretty expensive for second hand clothes someone needs to tell them most things shop price brand new can be cheeper than here

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Would absolutely reccomend

Would absolutely reccomend. Great prices with lots of offers and the clothes are in good quality if they say they are, Clothes match the pictures too.

December 26, 2023
Unprompted review
Rated 1 out of 5 stars

Expensive returns

The item I purchased was not what I expected (it was called a jumper or sweater but it was not knitted - more of a tee shirt material). I had to return it at my cost, and I sent it tracked as suggested. The refund I got was minus the postage I had paid for the original item (nearly £4). When you add this to the cost of returning it, I have lost around £8. I'm sure it's a great site if you keep what you buy, but if you have to send it back, you will be out of pocket.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Bought a fila jacket

Bought a fila jacket, came in spotless condition, fits perfectly, fantastic price and quick delivery, great service.

October 20, 2023
Unprompted review
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Rated 2 out of 5 stars

Ordered directly from website

Ordered directly from website, but then discovered a very poor returns process. All that is provided after a search on the website is only return address, for returns at customer cost. No website system to view an order and arrange a return, with return labels to print. Oder also not delivered with any explanation of how to arrange a return. They are trying to discourage returns. Suggest using it's ebay store, as ebay has far better return processes.
Summary: do not order directly on website, use ebay store.

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

Was completely scammed

Was completely scammed. Bought a shirt in late May 2023, waited for weeks for it but it never arrived.

I contacted MH with no reply via email or instagram.

Do not recommend.

June 1, 2023
Unprompted review
Rated 4 out of 5 stars

Am very happy With M/H

Am very happy With M/H. I have made four purchases from them over the last two months. I live in Scandinavia, and thus, all purchases of clothes from the UK are subject to vat and customs, unless the purchase is nelow a certain amount. Thanks to M/H prices, I have not had to pay any customs of any of the purchases. And I have managed to secure -amongst other things-mint-conditioned clothes that have cost me 1/10 of what it would have cost me her in Norway. Recommended!

June 2, 2023
Unprompted review
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Rated 5 out of 5 stars

A fab brand with brilliant ethos

An easy site to navigate, a fantastic selection of pre loved clothing, some designer and some high street! I love the items I chose, I did size up as I was unsure about sizes and returns however once parcel arrived returning items is very easy too! I am happy with my items though!

April 6, 2023
Unprompted review
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