metafy.gg Reviews 

61
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service for being fast, friendly, and helpful, often resolving issues quickly and efficiently. Many people highlight the exceptional responsiveness of the support team, noting their ability to address concerns and provide solutions promptly. Reviewers also appreciate the staff's professionalism and caring approach, making them feel supported and valued. However, some customers experienced dissatisfaction with the refund process and website policies, particularly when coaches were unavailable or delayed in communication. These individuals felt that the company's terms did not adequately protect them in situations involving coach absences or prolonged stalling tactics.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers praising the incredible, great, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Staff

Reviewers mention positive feedback about staff, highlighting the support team's helpfulness and efficiency... See more

Website

Customers consistently note ambiguous experiences with the website, with some expressing strong appreciation... See more

Refund

Clients share ambiguous opinions on refunds, with some reviewers reporting very fast and friendly service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My review was taking a bit long since I had gotten a payment from someone I was coaching (to my belief, admittedly I wasn’t paying much attention.) but the moment I had made a discord ticket, Support... See more

Rated 5 out of 5 stars

I’ve used Metafy several times and everything has always gone perfectly smoothly. The booking process is quick and easy, and all my sessions were great. I had one small issue with an order once, but t... See more

Rated 5 out of 5 stars

Thanks for the amazing customer service I recieved after being hacked and got scammed for like 600 USD because someone got into my account and bought gift cards. Metafy acted so fast and friendly,... See more

Rated 5 out of 5 stars

Friday night, I buy a guide, long story short I used the wrong email. Chat with support, give them the situation and information, and they respond immediately and take care of the situation using grac... See more


Company details

  1. Online Marketplace
  2. Coaching Center

Written by the company

Metafy is a platform where gamers don’t just get better—they build something of their own. We offer 1:1 sessions with champion-level players, in-depth guides, live events, and paid communities—giving gamers the tools to improve, grow an audience, and earn from something they love.


Contact info

4.1

Great

TrustScore 4 out of 5

61 reviews

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Replied to 75% of negative reviews

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4.1

All reviews

(61)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

READ BEFORE YOU PLACE ORDER/PURCHASE. VERY IMPORTANT !

I informed Metafy that the coach left for 2 months for his medical concerns and when he comes back after 2 months i asked the coach that i cannot continue and would like to have a refund. The coach stalled me and continued to delay the answer for another 2 months . And then the coach says i cannot refund since you took few classes.

So now 2 months of his medical concern and 2 months of him stalling me in answering my refund request. In total 4 months passed and i got nothing. I told Metafy about it and they didn't help at all. Metafy says since i took few classes i cannot ask for refund it is against the policy.

So in short if the Coach leaves for 2 months in the middle of classes then thats not in breach of the Terms. Also If the coach stalls you in answering you for complete 2 months then thats also not breaching any terms. And you are forced to continue with the same guy who has shown no interest to coaching for 4 months and then since refund is requested he says i will continue to complete the remaining classes to stop the refund.

Please message me on metafy and i can show you all the screenshots and proof of the communication between Metafy and the coach and at the end avail no result.

DO NOT PURCHASE any course until you are sure about it. Because if anytime the coach decides to leave then thats your problem and not his and neither Metafy's . This is according to Metafy's term. Be very careful !

my metafy @sgtnoob

December 20, 2025
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hi! Mela here from Metafy.

It’s completely fair for you to feel frustrated. This was an ugly situation, and I won’t pretend otherwise.

The Metafy Partner had initially decided to stop coaching altogether and refused to continue existing sessions. Because we agreed that you were in the right to expect the service you paid for, we stepped in and pushed hard to make sure he followed through and completed the remaining sessions. It took a lot of back-and-forth on our side, but we did ultimately get him to honor that commitment.

I understand how the delays and uncertainty soured the experience, and I’m genuinely sorry about that. To help make this right, we’re happy to offer $100 in Metafy credits, which you can use toward sessions or other products with someone else on the platform.

If you’re open to that, please reach out to us directly and we’ll get it set up for you.

And you’re absolutely right about being careful with purchases. Larger commitments deserve careful consideration, and it’s important to be fully confident before moving forward.

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Rated 5 out of 5 stars

Friday night silly mistake, resolved super quick!

Friday night, I buy a guide, long story short I used the wrong email. Chat with support, give them the situation and information, and they respond immediately and take care of the situation using grace and outstanding customer service that I wish every establishment I ever worked with was like. Not only did they find a solution, but they also did it quickly and helped me out greatly. 10/10 will be a lifelong fan of this site, I recommend to anyone and everyone who wants to be better at whatever game they may be playing!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great platform, great support

I’ve used Metafy several times and everything has always gone perfectly smoothly. The booking process is quick and easy, and all my sessions were great. I had one small issue with an order once, but the support team responded within minutes and refunded me right away — super professional. can defo recommend

October 24, 2025
Rated 5 out of 5 stars

Helpful support team

I registered to redeem a gift card someone had sent me years ago. The link to redeem it was expired but support quickly replied to me and helped me gain access to the credits. I recommend this platform because their support team is very helpful.

October 14, 2025
Unprompted review
Rated 3 out of 5 stars

refund system suck

i booked a coaching like 2 months ago and asked for a refund cuz the coach wasnt responding. talked to support and two agents told me to contact the coach directly. i told them the coach still wasnt replying and it’s been a week but they wanted me to wait 2 more days!!! i’m giving this 3 stars only bc maki was the only one who agreed to refund me right away and didnt make me wait, but honestly i wanna give this 1 star cause the policy and the whole process suck.

August 10, 2025
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hi, this is Mela! I’m really sorry this ended up being such a hassle for you.

To clarify, the 2-day wait is only meant for situations where the Partner hasn’t been contacted yet. If your session isn’t scheduled and they’re not replying, we refund right away. That should’ve been done for you and we clearly dropped the ball here.

I couldn’t find your account under this username, but if you email me at mela@metafy.gg, I’ll take a closer look and make sure we get this sorted for you.

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Rated 5 out of 5 stars

Love the platform!

Couldn't work out a proper training session with a coach, so I decided to cancel the it altogether. Coach was a terrible communicator, but Metafy was great. They refunded my money almost instantly and communicated every step of the way. I appreciate the platform!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Coaching for 5 years with Metafy

I've been a coach on the platform for about 5 years now. They have more tools and developed aspects for a coach than anywhere else in the world. They are constantly updating and bringing new powerful tools for me to use. The checkout and scheduling system is why I started using them and now their events, guides and entire system is why im still around. Not to mention that having a 3rd party between a customer makes things much easier if you run across any odd characters. My experience with metafy has been a 10/10, if you are looking for the next coaching platform. I strongly recommend using this one!

September 16, 2025
Unprompted review
Rated 4 out of 5 stars

My review was taking a bit long since I I…

My review was taking a bit long since I had gotten a payment from someone I was coaching (to my belief, admittedly I wasn’t paying much attention.) but the moment I had made a discord ticket, Support was quick to answer and take action. I love that it’s your own personalized ticket that they all can respond to. ❤️

August 30, 2025
Unprompted review
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Rated 3 out of 5 stars

Top 100 Professional Coach of 5 Years in RL

I have been Coaching for 5 years, almost 4 on Metafy. Initially I loved the site as it was straight forward and just made sense for both student and coach, but within the last year or so, the site took a turn for the worst imo. Feedback from my students saying that they have no idea how to navigate the site and I can echo that sentiment from my perspective as a coach. The UI is a completely overcomplicated mess.

Today I cancelled my monthly 'PRO' subscription and am done with the site. I am grateful for the opportunity the site initially gave me but I think it has turned into everything bad about coaching, massive mass produced slop offered in 'patreon' style groups to pull in the most money, congrats to the guys doing it making that money farming kids but I don't believe in the predatory nature of the site.

Taking a look at the RL section I can't help but feel the site has lost all integrity by having SpookLuke, a known scam artist who has ran coaching programs before and charged $1000s to students based on their income, on the site. I have coached his 'victims' personally. It's very predatory and at the end of the day I believe in giving my students valuable and unique insight 1 on 1, not mass produced slop aimed at scooping in as many people as possible to make the most money selling free info that you can get on YouTube.

But guess what? He is flying on the site, it's as if it was made for him as it can be structured the same way he has scammed 100s of people before. Now, if your site follows the same structure as a professional scammer and allows them to flourish, you tell me if you think that's a site with integrity, something that you want to invest your money into?

Take your money, and invest it into real authentic testimony backed 1 on 1 coaching with someone who actually cares about your improvement, not just a statistic to help them model their new program.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Metafy Coach since 2020.

Hi, I've been a coach on Metafy since 2020/2021.

The reason why I am still on Metafy is for four reasons:

- Availability to earn revenue from coaching sessions, paid guides, events, subscriptions, etc.

- *No fees on my side, a lot smaller fees on the student's side. Let's use Fiverr as an example; my hourly rate is $30. Since Fiverr has 20 % fees on my side, I had to bump my price to $35. I'd get $28 from an hour... but the best part of this is, the student would pay around $42. On Metafy, the student would pay around $32, and I'd get $30.

- Metafy Devs are extremely friendly, open to discuss, and when you report something, it's dealt with quickly

- Professionally looking website for gamers.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Trash, don't waste your time.

Trash, the coach didn't know anything about the game, the staff was rude, the told me to dispute the charge on my account, then my dispute was denied, but I didn't even care about getting my money back. The customer service persons name was Maki

July 6, 2025
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hi there! I'm sorry this experience was such a mess.

Just to clarify, Metafy doesn’t employ coaches. They’re independent and use our platform to offer their services. Internally, we try to resolve issues as best we can, but in some cases where we can’t take direct action, we suggest filing a formal dispute.

In this case, you chose not to dispute, which is totally your call, but if you had, we would’ve deducted the amount from the coach’s wallet and refunded you.

That said, I agree this could’ve been handled better on our side. We want every user to feel like they’re being taken care of, and clearly, that didn’t happen here. We’ll do better.

Thanks for the honest feedback and feel free to reach out to mela@metafy.gg directly so we can make this right.

- Mela

Rated 1 out of 5 stars

Its really bad

Its really bad. I bought Orant services, 100 houres or more to radiant for 619 dollars. Well worth the money I thought. My current rank was ascendant 3 at the time. After 16 houres, I had a dissagrement with Orvant. Nothing serious. He didnt show up to lessons, and rescheduled around 70-80 % of them. Then I got a notice because I was to late for one lesson that it was a breach of contract. I apologized, and notified him that he alone has done this several times. After that: no contact at all.

Metafy at first responded, and was helpfull. To a point. I got 100 dollars and agreed to keep trying with Orvant. After 3 months he is not responding on sessions, discord or emails at all. I documented this, and reached out to Metafy who are not responding any more.

So stay clear of this site, if you dont want to loose your money that is.

March 20, 2025
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hi Kenth - really sorry this left such a bad taste in your mouth.

To clarify a few things: Metafy Partners manage their own schedules and relationships with their clients and students, but once you flagged issues, we stepped in. We added $100 in credit out of pocket, tried to get things back on track, and looked into refunding the original PayPal payment—but it was too old for us to process. We encouraged filing a dispute, and if that had worked, we would’ve covered it by deducting the balance from the Metafy Partner's wallet as part of our T&Cs. That’s standard on our end when things go sideways.

You’re right to be frustrated. This isn’t the experience we want for anyone. Since then, we’ve added new limits on bulk 1:1 sessions to prevent situations like this from happening again.

Metafy’s still a growing platform—and while we’re proud of how many gamers have found real value here, we’re always working on getting better. Appreciate you sharing your experience.

—Team Metafy

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Rated 1 out of 5 stars

Website is a scam

This website is a scam and a waste of time and money. I purchased a session with one of their coaches and selected a date and time for the appointment. When the scheduled time arrived, nothing happened, and I was prompted to reschedule. Each time I attempted to reschedule, the same issue occurred, which eventually led me to request a refund. It was only then that the coach finally reached out to me, explaining that he had been busy. Even if this website is legitimate, the way they conduct business is unacceptable. You can't take people's money and then ignore them until it's convenient for you, especially while giving them false timelines for when the service claims it will be delivered.

November 24, 2024
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hey Reginald!

First: ouch.
Second: respectfully, that’s just not true.

Metafy has provided value to thousands of players and our team is always here to help when things go awry. I don’t recall our interaction, but if something genuinely went sideways, we’re happy to make it right. Just email support@metafy.gg and mention this review—we’ll take it from there.

- Mela from Metafy

Rated 5 out of 5 stars

Only positive experiences throughout a year.

I play Chivalry 2.

Throughout the past year I have purchased 6 gameplay review sessions and 2 hours and 30 minutes of coaching.

I have had some issues where i needed to reach out to support and i was blown away with their professionalism, generosity and just being down to earth.

My only criticism would be that there are currently only two coaches available. And there is a huge quality difference between the two.

With one of them I feel he is trying to do the least as possible while taking as much money from me as possible. And he does not seem that knowledgably about the game either. I sparred him during coaching and he is clearly a top player, but his understanding of the game (or rather his ability to teach deeper concepts) was quite limited and I was disappointed. I thought maybe i was too quick to judge so i gave him another chance by buying a gameplay review, but it resulted in the same experience. He gave me very little feedback and the feedback itself was of poor quality. It's like a newbie teaching another newbie. Terrible experience.

The other coach felt like the opposite and it's the one I am currently using. He can come across a bit arrogant, but for now it is a small price to pay because I am blown away with the level of knowledge he has about the game.

My point with these extremely detailed accounts of coaches, is that there is no guarantee of the quality of coaches you find on Metafy. It's sadly up to luck. They might be really really bad, or really really good.

April 22, 2024
Unprompted review
Rated 1 out of 5 stars

HORRIBLE COACH I GOT IN HISTORY OF…

HORRIBLE COACH I GOT IN THE HISTORY OF COACHING. SO I ORDERED COACHING FOR TEKKEN 7 FROM A GUY CALLED PEPPER BEEF 2 SPICY. HE WAS A JERK FULL OF EGO. I ORDERED 30 SESSIONS FROM HIM. BUT AFTER A FEW SESSIONS HE STOPPED RESPONDING. HE WAS NOT EVEN OFFLINE ON DISCORD. HE WAS NOT ONLY ONLINE BUT PLAYING GAMES BECAUSE HE ENABLED THE GAME NOTIFICATION FEATURE ON HIS DISCORD. I WILL NOT RECOMMEND METAFY BECAUSE THEIR COACHES ARE JERKS. ALSO, THEY HAVE BANNED METAFY ACCESS IN INDIA. THIS IS PURE RACISM ON THEIR PART. HOWEVER, I HAVE CHECKED THROUGH PROXY THAT THE SAME COACH IS STILL PROVIDING COACHING SERVICES.

October 15, 2023
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hey Sahil. We’ve built Metafy to connect players with other top-tier players, and while thousands have had great experiences, clearly yours didn’t go the way it should’ve—and that sucks. We're sorry about that.

To clarify: these gamers on Metafy aren’t our employees. They use the platform to offer their services directly, kind of like how creators use Etsy or instructors use Skillshare. That said, we still care deeply about what happens on our platform—and when things go wrong, we want to make it right.

It looks like your experience was back in April 2024, and if the partner really ghosted you after you paid, we’d absolutely want to know. Please email support@metafy.gg so our team can look into it.

As for the access in India—that was temporarily limited during a spike in spam accounts. It wasn’t personal or targeted. It was just a technical step while we figured things out. That’s long since been resolved.

Thanks for flagging this. Even when it’s hard to hear, it helps us get better.

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Rated 1 out of 5 stars

Horrible Experience Metafy

Apart from the coaching for 1 hour being super expensive, the coaching I got was horrible. The coach was rude and didn't do as the coaching session had said/offered. I then said hi in the support chat, Jesse said "Hi how can we help you?" and it's been 2 days this person has not responded at all! They're going to say some bs like "its been too long now you cant receive a refund" but yeah obviously because you took so bloody long to respond!

January 8, 2024
Unprompted review
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Reply from metafy.gg

Hey! Totally hear you—and you're right to expect timely replies.

If your message came in over the weekend, that might’ve been the delay. Until this year (2025), we didn’t have full weekend coverage, but the good news is: we do now. We've expanded our team, and our response time has been cut down significantly.

Appreciate your patience, and if there's anything still unresolved, let us know—we’re on it!

Rated 1 out of 5 stars

I wish I could give a zero

I wish I could give a zero. A total scam. They sell coaching sessions with people that appear to have no idea they are even listed on the site. We signed up for a coaching session with a Pokémon trainer. Paid $60 for the session. After attempts to arrange the session the “coach” never responded. No response from company. After complaining they eventually offered to refund the session credit so I could start over with someone else who wouldn’t respond. After requesting my money back they then said it had been too long and I couldn’t get a refund back. Next time I’ll just contact person directly via Twitter. Working through the company seemed safer but I was obviously wrong about that.

December 12, 2023
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hey Matt—that’s a frustrating experience, and I’m really sorry it played out that way.

Just to clear things up: we don’t list anyone without their knowledge. Every Metafy Partner signs up and manages their own account. That said, we expect them to follow through once a booking is made—and if they don’t, that’s absolutely something we take seriously.

We do offer refunds when sessions fall through, and our policy allows for flexibility even beyond the one-year mark. If you reached out and didn’t get the support you needed, that’s on us, and we’d like to make it right.

Please email support@metafy.gg so we can take another look. Even if it’s been a while, we’re happy to help.

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