metafy.gg Reviews 

61
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional customer service, noting the staff's professionalism and helpfulness in resolving issues. People frequently praise the quick response times, with many appreciating how swiftly their concerns are addressed and problems fixed, often within minutes. Reviewers often mention the personalized approach to support, where agents are dedicated to resolving issues and provide caring assistance. The platform is valued for its ability to handle various situations, offering accurate and friendly help that ensures a smooth and satisfying experience for users.

What people talk about most

Customer service

Customers had positive experiences with customer service, consistently praising the support team for being... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the support team's promptness... See more

Staff

Reviewers mention positive feedback about staff, highlighting the support team's helpfulness and... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers expressing strong satisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My review was taking a bit long since I had gotten a payment from someone I was coaching (to my belief, admittedly I wasn’t paying much attention.) but the moment I had made a discord ticket, Support... See more

Rated 5 out of 5 stars

I’ve used Metafy several times and everything has always gone perfectly smoothly. The booking process is quick and easy, and all my sessions were great. I had one small issue with an order once, but t... See more

Rated 5 out of 5 stars

Friday night, I buy a guide, long story short I used the wrong email. Chat with support, give them the situation and information, and they respond immediately and take care of the situation using grac... See more

Rated 5 out of 5 stars

Thanks for the amazing customer service I recieved after being hacked and got scammed for like 600 USD because someone got into my account and bought gift cards. Metafy acted so fast and friendly,... See more


Company details

  1. Online Marketplace
  2. Coaching Center

Written by the company

Metafy is a platform where gamers don’t just get better—they build something of their own. We offer 1:1 sessions with champion-level players, in-depth guides, live events, and paid communities—giving gamers the tools to improve, grow an audience, and earn from something they love.


Contact info

4.1

Great

TrustScore 4 out of 5

61 reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(61)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

BEWARE

BEWARE: Company is a disgusting money grabber that steals your money. If you want to cancel your subscription they just prolong it for a year and you get charged without a second thought, losing hundreds of dollars.

EDIT: 16/05/2025. Thanks for the update after 2 years. Sent email, contacted my attorney.

September 30, 2023
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hey—this isn’t accurate, but I get why you’re upset.

We respond to refund requests within a day, and we honor cancellations and full refunds within 72 hours of purchase for Metafy Membership. Beyond that, we credit your account every month you're subscribed—those credits never expire and can be used toward coaching, so the membership ends up paying for itself if you’re active on the platform.

If you feel something slipped through the cracks, email support@metafy.gg. We’re always happy to take another look and make it right.

Rated 5 out of 5 stars

Billed without my awareness.

I started getting billed without my awareness and before I realized it had gone in for 11 months. I reached out to customer service and after explaining and giving the necessary info I got refunded all of the charges. Very quick responses and complete clarity. I have complete faith in this company.

August 18, 2023
Unprompted review
Rated 1 out of 5 stars

wanted refund

wanted refund, but got store credits... used wecoach.gg instead

July 3, 2023
Unprompted review
metafy.gg logo

Reply from metafy.gg

Wanted a refund but got site credits? Totally fair to be confused. That’s our default so you can jump right back in—but if you’d rather have the money sent back to your card or PayPal, just ask. We do that too. No hoops, no drama. Just email support@metafy.gg and we’ve got you.

Also, respect for trying out wecoach.gg. We love a little competition—keeps us sharp.

Rated 1 out of 5 stars

Bad service, no refund

Hired a coach. Coach constantly would reschedule, be late, or forget about my sessions. Contacted customer service for a full refund with screenshot proof; denied refund. Unbelievable.

February 16, 2023
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hey—that sounds incredibly frustrating, and I’m sorry you had to deal with that.

We expect Metafy Partners to show up on time and follow through. If they don’t, that’s not acceptable—and if you sent in proof, it absolutely should’ve been reviewed carefully. We do issue refunds when sessions are missed or rescheduled excessively, so if something was overlooked, that’s on us.

Please email support@metafy.gg (if you haven’t already) and include your ticket number or screenshots again. We’ll take another look—happy to make it right.

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Rated 5 out of 5 stars

HONEST AND EFFICIENT

I booked a 130 USD/h session out of impulse then instantly regret (not because of the coach, it was just too expensive and I shouldn't have done that). I contacted support istantly and explain them the situation and even if they owed me nothing (as it was my fault) THEY ACTUALLY REFUND ME BACK ON PAYPAL (even tho they generally only give you credits). I was so flabbergasted that I wrote them again to thank them and tell them I was gonna review them positively here and they were so happy they gave me a 30% coupon in case I'd come back.
My heart clenched. I'll definitely buy again, maybe not 130USD/h but definitely will. HONEST AND EFFICIENT.

January 26, 2023
Unprompted review
Rated 1 out of 5 stars

Awful screening process for coaches.

I did some research into Metafy and saw that they have Akariss as a coach for Fire Emblem Heroes. This is a person that is infamous in the Fire Emblem Heroes community for being elitist and bigoted to begin with.

On his profile he claims to have have "Perfect Arena Crown and Aether Raids Gold Thrones" as an achievement, putting aside how this "achievement" says more about how long someone has been playing and how much effort someone went through to try and que late in order to dodge better players in the mobile game that has no real glory or monetary prizes, Akariss has lost an arena crown several months ago and yet still claims to have a perfect record on both his Twitch channel and his Metafy page.

His other achievement listed is "Top 50 2022", which is misleading at best and straight up a complete lie at worst. This top 50 does not specify which game mode or what part of the game it applies to, and there is no yearly competition in FEH anyways. Almost all rankings in the game are weekly rankings in fact.

I do not know what Metafy is like with other coaches and other games, but based on my own experience with the one game I looked into. I think Metafy's screening process must be atrociously bad if this guy is allowed through.

June 28, 2022
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hey—appreciate you taking the time to share your perspective.

To clarify how Metafy works: we’re a platform, not an employer. That means creators manage their own profiles, including how they present their experience and accomplishments. While we don’t vet every claim made on a profile, we do respond to concerns when they’re raised—especially if something is misleading or violates our policies.

As for Akariss: if there’s inaccurate info on his profile, feel free to email support@metafy.gg with specific details. We’ll look into it. But ultimately, it's up to users to decide who they want to book with—we just provide the tools.

Thanks again for speaking up. Even tough feedback helps us improve the platform.

Rated 1 out of 5 stars

Bad Customer Service

I booked a coaching and they didn't respond for 3 bookings messaged the coach no response. Asked for my money back still haven't gotten a refund

May 12, 2022
Unprompted review
metafy.gg logo

Reply from metafy.gg

Hey—that’s not the experience we want anyone to have, and I’m sorry it went that way.

If a coach missed three sessions and didn’t respond, that’s a big deal. We absolutely refund for situations like that—as long as we get a heads-up. If you’ve already reached out and haven’t heard back, please email support@metafy.gg again with any booking details or screenshots, and we’ll make it right.

Appreciate your patience—and again, sorry you had to deal with this.

Rated 5 out of 5 stars

Amazing platform

Amazing platform whose team stays very engaged with its customer base: always improvements to the site, deals often, interface is pretty user friendly— almost always a smooth experience on metafy. When it’s not, the support team gets back to you in minutes and is always pretty receptive in terms of working out a solution.

In terms of actual coaching I’ve yet to have a bad experience no matter who I’ve booked a lesson or replay review with whether it’s m2k, dabuz, esam or rivers3k. They’re all super knowledgeable and being a unique perspective to the table of what you can improve and how best to go about doing it.

November 1, 2021
Unprompted review
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Rated 5 out of 5 stars

Why Metafy is Amazing

I have worked with Rivers, Dabuz, Goblin, and many other coaches for a very long time now through Metafy.gg, and I have to say that the experience has always been amazing.

Metafy itself is a very well put together website that allows people to get coaching for many different Esports. I primarily use it for Super Smash Bros. Ultimate to book lessons with some of the best minds in the game.

I highly recommend anyone seeking coaching check out Metafy and it's amazing coaches such as Rivers, Dabuz, and Goblin.

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Metafy and Rivers3k are amazing

Metafy is a really good platform. I got coaching from Rivers3k and it was worth every cent. He’s a great coach and knows a lot about the game but doesn’t act like teaching players below his level is a waste of time. Good Guy and definitely worth it.

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Metafy is great

Rivers3k taught me so much about my character that I never saw before or would look into and he's really helped me see places I can improve and habits I can kick. I am already planning on getting more lessons from him through Metafy

October 24, 2021
Unprompted review
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Rated 5 out of 5 stars

I Cannot Praise Metafy and the Coaches Enough!

I have been using Metafy for Super Smash Bros. Ultimate lessons for a while now. All I can say is Metafy is the best platform out there for e-gaming lessons/coaching sessions. The 1-on-1 sessions have truly helped me evolve as a player and improve my skillset thanks to amazing coaches like Rivers, DKwill and Izaw. Those guys are truly world class in their knowledge and experience and they always go above and beyond for their students so shoutouts to them! The cool thing about meaty is that they are constantly having promotions/discounts so it's really worth it to stock up on lessons when those become available. And lastly, I also want to recognize the Metafy support team. Those guys are absolutely the best. Not only do they respond as quickly as possible whether it's through their website or discord but they always resolve any problem/concern you may have!

October 24, 2021
Unprompted review
Rated 5 out of 5 stars

Would *Strongly* Recommend Metafy

I've used Metafy for Super Smash Bros. coaching, and the service is phenomenal. Metafy's one-on-one sessions are what it is known for, but to me, the replay reviews are where Metafy truly shines. If you are lucky enough to have a recording of your gameplay (whether it be on a stream or you just recorded your games yourself), you can submit a replay to a coach to review on Metafy with a large number of amazing tools coupled with incredible insight from your coach.

My coach, Rivers3k, is especially helpful to my improvement at Super Smash Bros; I would strongly recommend his coaching. He is able to provide extremely insightful help to players of all skill levels, including people brand new to the game and people with years of experience in high-level smash.

October 24, 2021
Unprompted review
Rated 5 out of 5 stars

Rivers is the best coach ever could ask for

I’ve really enjoyed my time on metafy, primarily due to how great my smash coach, rivers, is. He really does an excellent job when it comes to breaking things down into easy to understand pieces and giving you applicable advice. I also enjoy how James has so many options when it comes to coaching, with vod review, practice sessions and first to 10s. Have never been in a situation where he hasn’t been able to give helpful advice on whatever questions I have him. I highly recommend all smash players to check him out, his prices are quite affordable for the quality you receive.

October 24, 2021
Unprompted review
Rated 5 out of 5 stars

Great website for coaching !

This website is great !
Had no problem whatsoever with it, it often has some good discounts as well.
Playing a game where I want to get better and good at it, it offers so many coaches and possibilites, all with different approaches. One that stood out to me is Rivers for Smash Bros, offers many different types of coaching for a low price, it's great value !

October 23, 2021
Unprompted review
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Rated 5 out of 5 stars

Couldn't be better

I've been using Metafy as student for a while now and it's just phenomenal. Booking a lesson is as streamlined as it could be with just looking at the coach's schedule and picking a slot that works for you and if there's ever a scheduling issue rescheduling is just a button click away. The coaches themselves are all super smart and willing to work with people of all skill levels. Without Rivers and his knowledge I wouldn't be anywhere close to the skill I am now. The support team is also incredibly quick.

October 23, 2021
Unprompted review
Rated 5 out of 5 stars

Insanely professional

Incredibly genuine experience here as a coach as well as a consumer! Staff is very attentive and friendly - while also being very generous if anything goes wrong. Quality work, alongside quality workers. Constant promotions, social media presence, interactions, and quality work.

August 22, 2021
Unprompted review
Show reviews in all languages. (61 reviews)

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