Metraliving Reviews 

It's scam. Gemma, Clare, Abby are scammers. I had a very disappointing experience with Metra Living. In my experience, I was misled throughout the process and treated disrespectfully by staff members, including Gemma, Clare, and Abby.

I paid a holding deposit after being told I would receive the keys by a specific date. Despite providing all required documents and references, communication was poor, responses were delayed, and the process was not completed as promised. Eventually, my application was rejected and the holding deposit was not returned, with no clear or fair explanation.

I made several attempts to contact them by email and phone, but my concerns were ignored and I was not given proper support. Overall, the experience felt unfair and unprofessional.

I would strongly advise others to be very cautious and to get everything in writing before paying any money.

It was our pleasure Clare Green, a Tenancy Coordinator working on our tenancy documents. She gave her time and helped us in all the processes to complete all the procedures for tenancy agreement.

Honestly, Siobhan has taken care of all the issues I’ve had in my apartment—very effective and friendly and make my fellow like home so thank you for that

Tina Tham, made our moving process process very easy and stress free, her customers service is 10/10 and always available to help. She is really a super stars for your organisation.
From the husain family

Terrible communication and zero respect for potential tenants. Me and my friend had an incredibly frustrating experience with this agency, specifically with an agent named Sabrena Sumun.
After the viewing, we simply got ghosted by her. ​We spent two weeks trying to reach her via phone, text and email during working hours to ask a simple eligibility question before applying for a flat. She ignored every single attempt at communication. Despite calling the main office multiple times and being promised a callback, we never heard from anyone.
​Out of desperation to secure the flat, we submitted the form anyway. Only after the form was submitted did Sabrena finally surface—two weeks later 🙄 —just to tell us we weren't eligible. This is an answer we had been trying to get for 14 days and could have been easily handled in a 2-minute phone call.
​The lack of basic professional courtesy is appalling. They ignore you when you need help and only acknowledge you to deliver a rejection after the form was submitted. Extremely unprofessional behavior from both the agent and the main office. Save yourself the stress and avoid this agency.

The service appears good until the moment you move in. Once the deposit and rent are paid, the attitude completely changes. From that point onwards, you are ignored, passed from person to person, and no one takes real responsibility or tries to help.

After just 5 days of living in the property (read my previous review before moving in), it became clear that the standards are far below what you would expect from a privately rented building. Essential issues such as no hot water and no heating were reported immediately, yet nothing was resolved only excuses and delays.

There are also serious ongoing issues that seem to have been ignored:
1- The lobby door is broken and left open, meaning anyone can walk into the building
2- Anyone can access any floor, despite being told otherwise
3- The lift is extremely loud, to the point that it wakes you up at night
4- The L&Q Neighbour Lead don’t care at all about the state of the building

Overall, it feels like once they have your money, support completely stops. Very frustrating experience. I would not recommend renting through this company.

It honestly feels like they don’t care, they apologise, but they don’t try to put themselves in your shoes. They get to go home to their own comfortable homes, while tenants are left dealing with unresolved issues in the property.

Thanks for all the help Siobhan , great service!

I lived in one of the flats for the last few months and Siobhan Brennan was my lettings manager. She was so lovely and helpful throughout my stay, even when my contract ended, she assisted the change thoroughly. Very pleased with the service I received.

I have had an excellent experience with Siobhan as my Property Manager. From the very beginning, communication has been clear, prompt and professional, which makes a huge difference when dealing with property matters.

Siobhan is always approachable, proactive and genuinely helpful. Any queries or issues are dealt with efficiently, and I always feel kept informed throughout the process. It is reassuring to know that things are handled properly without needing to chase or worry.

What really stands out is the level of care and attention given. It feels like my property is being managed with the same care as if it were her own. This level of service is rare and very much appreciated.

I would happily recommend Siobhan to anyone looking for a reliable, professional and supportive property manager. An outstanding service all round.

I have lived in the Metra Living property nearly 10 years and I value to service and dedicated support from Siobhan, my Property Manager. Any issues with the property or repairs are dealt with in professional manner.

I have been living with Metraliving for the past 3 years, and everything has been good so far. Siobhan has been my main point of contact, and every issues were resolved quickly and easily.

Despite repeatedly informing Metra Living that the boiler is broken, they have continued to send contractors who have failed to resolve the issue. Our concerns have been consistently ignored, and we are now left without hot water during winter. The level of service provided by Metra Living has been appalling, and we are extremely disappointed by how this situation has been handled.

Awful company. Disorganised and impolite. We have had so many issues that they haven’t dealt with and I know this is the case with multiple properties owned by them. I would not recommend.

Really lovely team. Gemma Bain was very patient and waited for us at the property even though we were late.

It was a pleasure having to deal with metra living specifically Mr Abdul, from arranging the viewing to explaining everything that there was to know about the property it has been very stressfree as i knew i was in good hands.

Our experience with Metra Living—particularly with property manager Ehsan Moghul—was consistently disappointing from start to finish. Having rented in London for decades, this was easily the worst experience I’ve had with any landlord.

Across the year we dealt with:

– Building entry doors regularly broken, compromising security. Ehsan would occasionally apply gaffer tape rather than arrange a proper repair.

– Frequent post theft, including of tracked deliveries, due to a lack of surveillance and insufficient post boxes.

– Unhygienic, infested bin stores with broken doors.

– Chronic lift failures.

– Zero access to meter cupboards for months.

– A crossed electrical meter: we unknowingly paid another flat’s much higher electricity bill for six months, despite Metra apparently being aware of the issue before we moved in and not bothering to tell us.

– Car park gates repeatedly out of service.

– Maintenance requests routinely ignored.

– A significant proposed rent increase despite all the above.

These problems alone would have been more than sufficient to form a negative view of the management. But the handling of our check-out was especially troubling.

At the end of our tenancy, Metra attempted to extract an extra day’s rent from our deposit on the grounds that we had “overstayed” by not returning the keys at noon on the final day — despite the lease explicitly stating that the tenancy ran through and including that day. This deadline was justified with shifting and inconsistent explanations, and Metra refused every reasonable method of returning the keys on the correct day, including handing them in person, leaving them in the flat, dropping them at the site office, or sending them by recorded post.

We explained this repeatedly—over dozens of emails—yet Metra continued to pursue the charge. After pushing this dispute all the way through, The Tenancy Deposit Scheme rejected it outright.

Because of this baseless claim and Metra’s refusal to engage with the facts, it took nearly four months for us to recover our deposit.

In my view, the combination of poor maintenance, slow or absent responses, and the obstructive handling of our deposit raises serious concerns about Metra Living’s competence and professionalism.

I would advise prospective tenants to look elsewhere and current ones to keep meticulous records and be prepared to assert their rights in writing.

My onboarding experience has been great. Madeleine my property manager has provided exceptional service, she has been super supportive and responsive to any queries/ concerns raise. This has made my house move journey much smoother and enjoyable. Thanks Madeleine!!

Mubin was of great help very polite and professional always responded on time. And made the process looks easy and straightforward.

Mubin was very welcoming, answered all of our questions and queries without hesitation and was very compliant throughout the whole formal process of exchanging documents, replying to emails, etc.
I’d highly recommend Mubin to other viewers in order to make their moving in process smooth and easy.

Clean building and quick response when needed