Metraliving Reviews 

Clean building and quick response when needed

Siobhan Brennan is our property manager and I cannot rave about her enough shes very quick to reply and and escalate any questions or concerns we have. She was really helpful when requesting to ask for permission to get a pet in the flat and was able to help us fill in the correct application and get an answer quickly. Shes been really friendly and we've only had great communication from her.

The renting process went smoothly and they respond quickly to my questions. My renting experience with Metra Living and L&Q was excellent. Clare Green was incredibly helpful, responsive, and made the whole process smooth and stress-free

Siobhan is super helpful and highly responsive as our Property Manager. Every query or request for information is dealt with quickly and comprehensively. All of which helps to make for a stress-free renting experience.

I’ve had a really positive experience with Metra Living — everything from the viewing to moving out was handled smoothly and professionally. The property was well-maintained, and any issues that came up were dealt with quickly.

A special mention to Siobhan Brennan, our property manager, who was absolutely fantastic throughout the tenancy. She was always approachable, responsive, and genuinely helpful — making the whole process stress-free. It’s rare to find someone so professional yet personable in property management, and Siobhan truly stood out.

Highly recommend both Metra Living and Siobhan for anyone looking for a reliable and well-managed property experience!

I have been a resident with L&Q, now known as Metra Living, since 2019 and continue to be one of their tenants. The current Property Manager of my building, Ms. Siobhan Brennan, has consistently demonstrated professionalism, kindness, and efficiency. She is always helpful and provides support promptly whenever needed. I truly appreciate her dedication and excellent service.

Siobhan has been an exceptional building manager. She is professional, approachable, and genuinely cares about the residents and the building. Any questions or issues are addressed promptly and efficiently, and she always communicates clearly and kindly.
Thanks to Siobhan, the building is always well-maintained, and living here feels safe and comfortable. Her dedication, reliability, and friendly attitude make her a pleasure to work with. I highly recommend Siobhan to anyone looking for a top-notch building manager!

100% London’s TOP agency and places to live . Good conditioning Flat with a responsible property manager along my rental period. And also! Very fair on the deposit return, I got the full deposit back!

Lovely experience from the beginning! We moved last year to our lovely new property, prices are super fair and honest compared to our previous experiences as tenants, the background process has been easy and stress-free, and now we have just been renewed the lease for the second year. We are extremely happy with the place we now live in, Siobhan, our property manager, is lovely, attentive and professional and we really appreciate immensely the service she provides to us as tenants. It’s not easy, with all the properties in our building only! Repairs come super quickly if needed (although this is the first time renting that we barely had issues and the property was handed over almost immaculate!) Thanks to Sabrena too who was our letting agent at the beginning, too. I highly recommend MetraLiving.

Clare Green and Leah Griffith have been very helpful

If I could rate them 0 stars I would. The service and care they show towards residents, security and repairs is abhorrent.
Any attempts at communication are fruitless. Your emails will be ignored and if you do manage to make contact on the phone you’ll usually be spoken to quite rudely and completely dismissed.

We’ve had issues in our building including all communal areas being publicly accessible resulting in;
- Thefts
- Homeless people sleeping in our stairwell
- damage to internal parts of the property
Metra has taken months (in some cases over a year) to acknowledge and fix these issues.

Avoid them at all costs. Choose to live somewhere that actually respects you as a tenant.
Also they are linked to L&Q - do your research and read reviews/news articles about them.

Clare Green Was a great help from start to finish in helping sort out our tenancy and moving In process! Overall happy with the response times and handling.

I am really happy with them and their support.
They are professional in their work.
The best experience I’ve had with them.
Thank you Mr. Mubin.

It has been great experience with the housing team. We met Gemma and Clare from this team who gave us proper updates and been kind and supportive to select our future property. Thank you metra living, expecting a great customer care in future too.

Clare Green in the Tenancy Progression Team has been really helpful so far - very responsive and supportive! I’m moving in later this week and Clare has been supportive regarding the next steps - I’m currently awaiting my welcome email prior to moving in.

Thanks to Clare and the team for their support!

I recently viewed and secured my new apartment with the help of Gemma, and I couldn’t be happier with the experience. She was friendly, attentive, and made the whole process incredibly smooth and straightforward. Gemma took the time to answer all my questions and kept me updated every step of the way, which really helped take the stress out of moving. I genuinely appreciated her professionalism and warm approach — highly recommended!

Gemma Bain was great! She worked around my work schedule and stayed behind even when I was running late to show me the property. She went out of her way to show me another property that was available too. She made the transition so easy and was ready to answer any questions.

Clare Green was amazing too! She answered all my questions when I was filling out the forms. She made the whole process quick and easy, even asked if I wanted to start my tenancy early. I cannot thank Clare enough for all her help and understanding with all my questions.

Saif Khalid has been our lettings contact and he has been fantastic. Extremely flexible and honest about the whole process. Would definitely recommend a property through them.

Gemma provided amazing customer service through the initial stages of the property rental process

excellent service from saif, saif was at hand to answer any queries that i had, and ensured that i moved into the property as smooth as possible.