got the phone i wanted and the tariff; overall more expensive than I wanted to pay but a very speedy service for delivery and switch over
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Review summary
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The website was a little struggle for just buying a handset, but great price and quick delivery!
The phone's battery runs out super fast even without much usage
Company replied
Happy with the stress free and quick process drom start to finish I suffer bad anxiety but this was uncomplicated and pretty easy and simple instructions and I didn’t think I would be excepted but I w... See more
Company replied
Company details
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.4
Excellent
4K reviews
Asks customers to review
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I am very happy
I am very happy , my old phone was broken I came on this site and I was easily guided through and got a new I phone and good sim deal aswell
July 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have not received my mobile yet
I have not received my mobile yet as DPD has been used as the postal service, Metrofone have been very helpful but I suggest using a different carrier as DPD are a disgrace to the postal industry
July 11, 2025
Reply from Metrofone
Good Afternoon, Paolo,
Thank you for your review.
I'm sorry to hear about the issue you experienced with the delivery of your order.
As soon as you reached out to inform us that your order hadn't arrived, we took immediate action by contacting the courier and arranging for a replacement to be dispatched the same day.
I'm pleased to see that the replacement was successfully delivered to you.
If you have any further issues, please give us call on 0333 900 1133 and select option 2 for customer services.
Kind regards,
DA
Very easy and great deals
Very easy and great deals. I took their 3 deal into a 3 store who stated the offer for an iPhone 16 was too good to be true and that it would not be real. Well it was, will Definately use again.
June 27, 2025
Excellent service from start to finish
Excellent service from start to finish. The whole process was quick and simple . Will definitely use again for maybe another phone . Well done
Thank you
June 28, 2025
Great deals, good experience.
First of all the phone deal is great. The communication from you was good too. The number swop over went well . Very happy so far .Thank you.
June 25, 2025
Cheaper plan and device rather then direct buy with network provider...
Very fast and secure service..
I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!!
Highly recommend to all must visit before buying with any other!!
June 22, 2025
Unprompted review
I ordered a phone.
I ordered a phone.
I got a phone.
It worked.
Nothing went wrong.
1 star for each.
June 14, 2025
Great service and next day delivery
Great service and next day delivery, what more could you want…
June 6, 2025
Easy from start to finish
Easy from start to finish , order was completed with no problems
June 12, 2025
Easy to use website and next day…great service
Easy to use website and next day delivery.
June 10, 2025
Fake prices
The price you show on the website is not the price I have been billed somehow the 43 pound contract I took out has become 50
June 3, 2025
Reply from Metrofone
Good Afternoon, Darryl,
Thank you for your review and we are sorry to hear that you have not had the best experience with Metrofone!
I have tried giving you a call to discuss your billing and to see if we can assist with the issue. I have followed up with an email, please feel free to respond at your earliest convenience. We look forward to helping you get this resolved.
Kind regards,
DA
Very good service.
May 30, 2025
Mis-selling phone insurance
I am still awating a reply, emailed them over 2 weeks ago because i belive I have been Mis-sold phone insurance by them and only just realised after a year in contract. They added a free 2 month phone insurance policy onto my contract without me knowing or agreeing, i was not asked if i wanted it and was not made aware that I would be paying it for the length of my contract. I did not get an email to say this was continuing to be taken from my account and I have noticed now after quiering the monthly direct debit that I have been paying £9.99 every month for the duration of my contract, and have unknowingly had phone insurance since then. They should have asked if I wanted it adding on and made me aware that it was going to contine and that they had passed on my card information to another provider to take the funds. I am still awaiting a reply but doubt that they will offer to help retrieve the money. Next stop financial ombudsman!
May 12, 2025
Unprompted review
Reply from Metrofone
Good Afternoon, Robert,
Thank you for your review and for leaving your order details so we could look into this.
I can see that your order was placed through a comparison site, which directed you to our website and into your shopping basket for checkout. During the checkout process, customers are given the option to add insurance or proceed without it.
I’ve reviewed your order, and the inclusion of the insurance was also confirmed in your dispatch email. In your case, the first two months of insurance were free, and you have the option to cancel it at any time.
We’ve now referred your review to the insurance provider, and they will be in touch with you directly.
I apologise that we are unable to help you further with this.
Kind regards,
DA
Quick application REALLY fast reply within an hour no deposit emailed mewith delivery details
Straight forward from to fill out . NOT A LENGTHY FORM. . It literally took 2minutes To complete!
I was emailed within the hour with my details on when to expect my phone. . No hassle , easily the best company I've DEALT with online ! .
May 15, 2025
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