got the phone i wanted and the tariff; overall more expensive than I wanted to pay but a very speedy service for delivery and switch over
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Review summary
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The website was a little struggle for just buying a handset, but great price and quick delivery!
The phone's battery runs out super fast even without much usage
Company replied
Happy with the stress free and quick process drom start to finish I suffer bad anxiety but this was uncomplicated and pretty easy and simple instructions and I didn’t think I would be excepted but I w... See more
Company replied
Company details
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.4
Excellent
4K reviews
Asks customers to review
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Quick reliable service
February 9, 2025
brilliant service today from molly…
brilliant service today from molly helped me out all the way 5 stars for her
February 7, 2025
Unprompted review
Much cheaper than E.E
Much cheaper than E.E. by a country mile for the same phone and contract. Phone delivered next day.
January 19, 2025
Great service
January 25, 2025
Best price I could find for Samsung S24…
Best price I could find for Samsung S24 Ultra paired with Vodafone.
Ordered 9a.m. Tuesday delivered 3.30pm Wednesday.
Perfect transaction and love the phone.
Would definately recommend.
January 21, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Missing data in what was sent to…
Missing data in what was sent to Vodafone for my port resulting in a week between my number going offline and then online following Vodafone having to manually set up a port. Suspect there is a mismatch between what fields are mandatory and what Vodafone need
January 15, 2025
Reply from Metrofone
Good Afternoon, GGGG,
Thank you for your review.
I'm sorry that your experience with Metrofone hasn’t been what you expected. I appreciate how concerning and frustrating this must be.
After reviewing your order, it does appear that your contract experienced an error during the connection with the network. This is showing as resolved on our end but if you encounter any further issues please do not hesitate to get in contact with our customer service team on 0333 900 1133, and select option 2.
Kind regards,
DA
Good price for phone, good delivery
The phone I wanted was at a good price so I purchased it outright without any contract. I did not give 5 stars as no receipt was emailed as proof of purchase so I was left wondering for a bit. I was later messaged that they were waiting for supplies 'soon' and that the phone would be delivered by free next day delivery once it was in stock. Again I was left wondering but this was short lived as the next day I had a message from DPD about a delivery being made and the phone arrived, so all was well. Using the chat service to request a receipt after delivery worked well with the receipt being emailed. Unfortunately, the phone lines were busy at that time so I gave up waiting.
January 10, 2025
Best offer by far
Best offer by far, almost a third off my old bill which immediately gets a thumbs up. Response to application was prompt and I was kept informed at each step. Phone arrived next day.
January 10, 2025
Very satisfied
I am very satisfied with the service I received from Metro Phone, such as next-day phone delivery and excellent support during phone calls.
December 30, 2024
Great service,quick response and fast…
Great service,quick response and fast delivery.
January 6, 2025
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