Hi i bought an expensive frying pan from this company. The product is circulon. We found that although the product was non stick and had a lifetime guarantee on it that food would stick to the pan ter... See more
Company replied
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Paid £309 for a saucepan set in October 24. 2 of the pans have marked, looks like the coating has come off. Have said they will replace it but with a different range. I don't want mismatched pans,... See more
Company replied
Delivery charge exorbitent. Deliveries to Northern Ireland cost £15!!! Yet free to mainland uk. Suggested they used Royal Mail or Evri who charge EXACTLY the same to and from anywhere in UK. Not inte... See more
Service? What service? Applied for replacement pans back in November. No response for months apart from the occasional "we're aware of your concern" etc, but nothing further. Eventually managed... See more
Company replied
Company details
Written by the company
We are the UK's largest supplier of top quality and innovative cookware, with global brands such as Anolon, Circulon and Prestige.
Contact info
Riverview Road, CH62 3RH, Birkenhead, United Kingdom
- https://www.meyergroup.co.uk/contact/
- meyergroup.co.uk
1.4
Bad
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
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Still no response in 4 months from their Support team on return
Returned a new/unopened cookware set in Dec.2023. Have confirmed tracking it was delivered to their warehouse a week or so later. Come January 8th 2024 I opened a support ticket for an update on the returned item/refund, nothing. Emailed support on Jan. 25th with my ticket number for an update, still no response. Emailed again Feb 26th nothing! It is now the end of April 2024 and I have not gotten a single response or update on the returned item in 4 months!
Support ticket #279502.
December 12, 2023
Unprompted review
Reply from Meyer Group
Hello. I'm sorry to hear about your frustrating experience with trying to get an update on your returned item and refund. It's incredibly disappointing when we fall short like this, especially when you've taken the steps to reach out multiple times. I have checked the reference number you have provided and noting is showing up. Please can you send us your query through https://kitchenwarexpress.co.uk/pages/contact-us Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care
Avoid this seller they send wrong items and no return policy
I have put review of this company before ! I ordered a 36/42 dog coat from this company but received a 30 cm one ! So I emailed ‘‘this seller and asked for return address so I could return the wrong size dog coat they sent and get a right size one the seller replied they would only offer me 30% refund and to keep wrong size coat ! I refused this offer as I didn’t want coat that’s too small for my dog !after sending three emails with no reply I contacted PayPal who got a reply but just an offer of £10 which I did except as I was so fed up trying to get a proper size coat for my dog ! I am now £13 out of pocket.i will give coat I’m left with to rspca charity shop . But pleas do not buy anything item from this seller there are are avery bad company ! Edward clark
March 30, 2024
Unprompted review
Reply from Meyer Group
Hello Edward. I'm truly sorry to hear about your frustrating experience. However please be advised that we are Meyer Group Ltd, manufacturer of Cookware. Unfortunately we do not sell dog coats. We hope you resolve this issue with the correct company asap. Regards, Consumer Care Team
Circulon/Meyer Group TERRIBLE
Purchased pans from Circulon apart of the Meyer group. I'm adding to the majority of their bad reviews to help others being caught out by this company, which is basically a scam.
Their pans are a con and their customer service is TERRIBLE.
I purchased 3 Circulon pans last summer.
I followed Circulon's instructions EXACTLY, we actually made a note of reading them!!!
Only used on medium and low heats.
Washed with soft sponge, never went in washing machine, never used metal products to cook with.
They all became non stick within a matter of months.
Customer service is absolutely disgusting, said it was my fault and that I cooked on too high a heat even though I know this was never the case, this meant their lifetime guarantee was void and there was nothing they could do. One pan cost me £125.00!!!!
They are a con, your pan will become non stick over time, their claims are a lie and their life time guarantee is a lie. You'd be better off spending £10 a month on a cheap supermarket frying pan haha.
Never buy from these people. Oh not to forget, on speaking to customer service, I called the Meyer group telephone number, they lied and told me the person to speak to, Danielle, was in a meeting until I said I would stay on the phone until I could speak to them, then they magically became available. She then repeatedly spoke over me and told me to take them to court if I had a problem and didn't agree with them 😂
She then put the phone down on me.
Customer service at its best!!!! Well done Circulon/Meyer Group
February 5, 2024
Unprompted review
Reply from Meyer Group
Hi Kitty, I am sorry to hear of your disappointment with our service. We have explained that the cookware shows obvious signs of high heat and also burnt on food particles to the non-stick and base, Unfortunately this damage is not covered under out guarantee. If you disagree with our decision we do encourage you to seek third party advice. You can read more on what is covered under our guarantee here: https://help.circulon.uk.com/hc/en-gb/articles/360003569157-Will-anything-void-my-guarantee Thanks - Consumer Care
Part of Order Still Missing
I placed an order in Nov. 2023 & it took six weeks for all of the pans to arrive. Unfortunately, the universal lid set which I had also ordered in Nov. still has not arrived. Meyer provided a so-called ticket # 271229 in response to my complaint about the missing lids. That was in Dec & I still have not received the lids nor heard from the Meyer Co. No one answers any of the phone numbers I could find. This is true "no customer support." I paid for the universal lid set and I still want the universal lid set Meyer. What a rip off.
1/9/2024. Update: It has been a week since Meyer asked for more info (which I provided) and I have yet to hear from the company. So Meyer, prove to me that you have some integrity and provide the items I have paid for but never received. It is impossible to try to resolve this issue without communication from your company. Sadly, still appears to be a rip-off!
November 2, 2023
Unprompted review
Reply from Meyer Group
I am sorry to hear this Janet, I have requested more information as I am afraid your ticket reference number is not showing a ticket on our system. Thanks - Consumer Care
Avoid like the plague...
Under NO circumstances, should anyone consider ordering from this shower. I returned sub-standard goods for refund, over two weeks ago. I find today, that the warehouse has no confirmation of return, despite Meyer Group themselves, sending me email confirmation, two weeks ago! Still awaiting completion of this refund, as I type. As most others have said on here, this lot are utterly useless. Rubbish goods, rubbish service. I have seldom seen a worse rating on Trustpilot...there's good reason for that...
Update...25/07/23
You have to read the response to my review. Hilarious. They think I ORDERED a shower, rather than understanding my CALLING them a shower. You couldn't make it up. Horrendous service and incapable of reading. No Meyer...I think my review is in EXACTLY the right place... 😂😂😂
March 16, 2023
Unprompted review
Reply from Meyer Group
Hi Colin, I deeply regret learning about your recent encounter with us at Meyer. Upon reviewing your communication, it seems that regrettably, we overlooked your email due to an error on our system. Rest assured, we have implemented new measures to avoid a recurrence of this issue. I can confirm that a refund for your bakeware was processed in March. I apologise for any inconvenience this may have caused. Thanks - Consumer Care
I ordered a preasure cooker from…
I ordered a preasure cooker from Prestiege then found out that this Meyer Group took over the company as Prestige went down the tubes, it looks like this Meyer Group is heading the same way, they are an absolute disgrace and should be avoided at all costs. They took my payment and I still don't have the goods.
July 7, 2022
Unprompted review
Reply from Meyer Group
Hello Jimmy. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about the challenges you're facing with your pressure cooker order from the Meyer Group. It's disheartening when a company fails to fulfill orders and provide adequate communication. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Great pans and great customer service...
Had pans for quite a few years and nonstick was wearing badly. Contacted customer service, took a couple of days as it was weekend. Sent some photos to show wear and as expected whole set was replaced with no issues.
Fabulous customer service, great products. Definitely recommend to anyone looking for new set of pots and pans
May 15, 2022
Unprompted review
Reply from Meyer Group
Hello Wil. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
Thank you for reaching out to us, and we sincerely appreciate your feedback. We are delighted to hear that you have been a satisfied customer over the years, and we're glad we could assist you promptly in addressing the wear on your nonstick pans.
Ensuring customer satisfaction is our top priority, and we are thrilled that you found our customer service to be responsive and helpful. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thanks, Consumer Care Team
Top marks for worst supplier!
If I could leave less than a one star review I would! I am a buyer for a medium sized retailer, which has been in businesses for over forty years. I can honestly say that the service that we receive from Meyer is quite possibly the worst yet. Not one delivery has arrived without problem and invoices are often incorrect. Needless to say we are ceasing doing businesses with them.
May 12, 2022
Unprompted review
Reply from Meyer Group
Hello Laura. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We're truly sorry to hear about the challenges you've faced with our services, and we appreciate you sharing your feedback. It's disheartening to know that our performance has fallen short of your expectations, especially for a business that has been in operation for over forty years. We understand the importance of reliable service and accurate invoicing, and we sincerely apologize for any inconvenience caused. Please contact us on https://www.meyergroup.co.uk/contact/ if you need further assistance. Thanks, Consumer Care Team
An awful experience
An awful experience. Avoid this company at all costs. I would have sent the products back for a refund, but their reputation for reimbursement is so bad that I couldn't trust that I would ever see the money again.
It's companies like this that make me think twice about shopping online.
March 8, 2022
Unprompted review
Reply from Meyer Group
Hello Barney. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We sincerely apologise for the negative experience you've had with our company, and we appreciate you taking the time to share your feedback. We understand the importance of trust and reliability when it comes to online shopping, and we are sorry for any inconvenience you may have faced. If you need further assistance, please contact us on: https://www.meyergroup.co.uk/contact/ Thanks, Consumer Care Team
After my recent purchase with Circulon(part of Meyer Group)
After my recent purchase with Circulon, and after my review on TrustPilot, this is the only answer I did receive from Circulon.
What it is even worse than before, is that Circulon clearly said that they have SENT ME A COUPON with DISCOUNT TO USE IN THE FUTURE!!!
This is a JOKE, as they have never sent me any vouchers codes/coupons/etc., as they have only wrote yesterday, on 07.12.2021, that I should already have a voucher in my email-TOTALLY FALSE!
Therefore, please, tell Circulon NOT TO BOTHER TO SEND ME ANY COUPONS, as I will never ever buy any products from Meyer Group, and, all the products ordered by my girlfriend, will bd returned back.
On top of that, I will also return the products ordered from Circulon as I have had the worse customer service experience ever!
Many thanks,
George
December 8, 2021
Unprompted review
Reply from Meyer Group
Hello George. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about your frustrating experience. It seems like communication and service have fallen short of expectations. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/brands/meyer/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Faulty product, poor support, no resolution
I'd not recommend Circulon products to anyone. After only 3 months, the non-stick coating on a pan set with a 10 year guarantee has started to chip off extensively. After much prompting Circulon/Meyer agreed to give me a refund minus 20% of the purchase price - how can they justify this when the fault is entirely theirs?
Communication with their support team has been frustrating with long gaps between replies and still no resolution after 5 weeks. Meanwhile, I'm having to use potentially harmful cookware.
It's also worrying that 3 phone numbers that they advertise cut off each time without connecting the call - not what you expect of a reputable and ethical company.
June 8, 2021
Unprompted review
Reply from Meyer Group
Hello VJ. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about your negative experience with Circulon products and their customer service. It's certainly frustrating when a product doesn't meet expectations, especially when it comes with a guarantee. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/brands/meyer/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Replies take weeks
Replies take weeks, which they then say need more information each time - no effort to put things right. Deny I sent photos when email change quite clearly shows I did. Avoid at all costs, not worth the hassle and their cookware products fail (including the replacements!)
The update from Meyer Group says it all.
May 20, 2021
Unprompted review
Reply from Meyer Group
Hello Anon. I'm sorry to hear about your frustrating experience. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/brands/meyer/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
1 month to get an email reply. Terrible service!
Do not purchase from this website and their partners. they took nearly 1 month to reply to my email! And even now (3 months later) are emailing about random things rather than reading and understanding my email. Will be impossible to contact customer support for returns/refunds. Buy elsewhere.
May 6, 2021
Unprompted review
Reply from Meyer Group
Hello Pri. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about your frustrating experience with this website and its partners. Delays in communication and issues with understanding your concerns can indeed be disheartening. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/brands/meyer/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Service and product is the pits
My original circulon/Meyer non stick frying pans failed . I claimed under their lifetime guarantee . It was a shambles . 6 months of back and forth before they finally replaced them (with smaller size frying pans)
3 pans failed but they only replaced 2 .
Shambolic and my experience means I’ll never buy circulon ever again
April 30, 2021
Unprompted review
Reply from Meyer Group
Hello Scott. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about the challenges you faced with Circulon/Meyer regarding your non-stick frying pans. A 6-month process of back-and-forth for a warranty claim is undoubtedly frustrating. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/brands/meyer/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Utterly shameful after sales service - AVOID THIS COMPANY
I can only reiterate all the negative feedback provided by everyone else. Utterly disgusting after sales service. I have no idea how they are still in business. Six months on and I am still waiting resolution of my complaint. Have emailed, called, raised tickets, messaged on FB. Avoid at all costs!!!!!!!
April 29, 2021
Unprompted review
Reply from Meyer Group
Hello Jacqui. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm truly sorry to hear about the extended and frustrating experience you've had with Circulon's after-sales service. It's disappointing when efforts to resolve an issue stretch out over such a long period without a resolution. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
I've been trying to claim for faulty…
I've been trying to claim for faulty pans since 3/12/20. Absolutely disgusting customer service nothing but utter lies. Try blaming hermes for lost parcel utter rubbish. Stay well clear by tefal instead save your money
April 20, 2021
Unprompted review
Reply from Meyer Group
Hello Jamie. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about the challenges you've faced in trying to claim for faulty pans and the frustrating experience with customer service. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Zero customer service (AVOID THIS COMPANY)
Zero customer service, terrible products that cost a fortune and don't last! Honestly, you'd be better buying cheap pans from elsewhere and saving hundreds of pounds! AVOID THIS COMPANY AND THEIR SUBSTANDARD PRODUCTS AT ALL COSTS!!!!!
April 15, 2021
Unprompted review
Reply from Meyer Group
Hello Matthew. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about your negative experience with both the customer service and the quality of the products. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Do not, I repeat, DO NOT, shop here. Go elsewhere
I'm going to have to add to the list of discontentment here. I ordered a pan on 20th February 2021. We're now at April 11th and the so called 'customer services' have just kept fobbing me off with the same old apologies about lack of stock. The service is shockingly bad, terrible, the worst I have experienced even. DO NOT SHOP HERE. When you see ratings like what you are seeing here and reviews like this one and the others below - TAKE NOTE!
April 11, 2021
Unprompted review
Reply from Meyer Group
Hello Pad. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about the extremely frustrating experience you've had with the customer service and delays in receiving your order. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
I would of given zero stars handle fell…
I would of given zero stars handle fell off saucepan and I sent pictures to them and got no reply.
April 1, 2021
Unprompted review
Reply from Meyer Group
Hello Tracy. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about the issue with your saucepan handle and the lack of response from the company. It's frustrating when a product concern is not addressed promptly. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
As all the other 1 star reviews
As all the other 1 star reviews, i ordered some pans that never appeared. No refund and very limited, inconsistent contact from Meyer Group. Now i can't even get through on the phone as the line appears to be disconnecting callers immediately!!! Shall be trying the letter writing trick mentioned in another review so i can get my money back!!!
March 31, 2021
Unprompted review
Reply from Meyer Group
Hello Isobel. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about your frustrating experience with Meyer Group. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
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