Hi i bought an expensive frying pan from this company. The product is circulon. We found that although the product was non stick and had a lifetime guarantee on it that food would stick to the pan ter... See more
Company replied
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Paid £309 for a saucepan set in October 24. 2 of the pans have marked, looks like the coating has come off. Have said they will replace it but with a different range. I don't want mismatched pans,... See more
Company replied
Delivery charge exorbitent. Deliveries to Northern Ireland cost £15!!! Yet free to mainland uk. Suggested they used Royal Mail or Evri who charge EXACTLY the same to and from anywhere in UK. Not inte... See more
Service? What service? Applied for replacement pans back in November. No response for months apart from the occasional "we're aware of your concern" etc, but nothing further. Eventually managed... See more
Company replied
Company details
Written by the company
We are the UK's largest supplier of top quality and innovative cookware, with global brands such as Anolon, Circulon and Prestige.
Contact info
Riverview Road, CH62 3RH, Birkenhead, United Kingdom
- https://www.meyergroup.co.uk/contact/
- meyergroup.co.uk
1.4
Bad
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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How I Solved Customer Service Issue
I had all the non-delivery, no communication problems covered here. In the end, I wrote a letter (yes, in an envelope with a stamp) addressed to Mr M R Ivory, MD of Meyer, at the address given here, outlining all my communications with the Company and their non-response. Within two weeks I had an apology, a partial refund and the pans I had paid for four months previously. All Directors of UK-registered companies can be found on the Companies House website - and there are others listed for Meyer. Writing may help to resolve your problem - and may just open their eyes to how poor their customer service really is.
March 22, 2021
Unprompted review
Reply from Meyer Group
Hello Jerry. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
Thank you for sharing your experience and the effective resolution method you employed. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Non existent customer care
I ordered Joe Wicks cookware from them at the beginning of December 2020. I have not received these. Despite many emails mostly I get back is ‘they are very busy and will get to my complaint as soon as possible’ I have had a couple saying they can’t find my order even when I have sent them the email confirmation. They could take up to a month to respond to any reply I sent. I have now got my money back through a request to my credit card provider. The Meyer Group have still not responded to my request for a refund as or addressed any of my complaint as yet. (March 2021)
March 13, 2021
Unprompted review
Reply from Meyer Group
Hello Clark. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about the frustrating experience you've had with your Joe Wicks cookware order from the Meyer Group. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
I ordered a wok online from the Meyer…
I ordered a wok online from the Meyer Group on 21 February and it hasn't arrived. I have sent four emails and had no replies, left a message and had no reply. When I phone, all day today, I am cut off. I tried the head office and am immediately cut off. Does anyone know how I can get my money returned? I will never order from this company again. I only gave them one star because that was the lowest it would go.
March 10, 2021
Unprompted review
Reply from Meyer Group
Hello Susanna. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about the difficulties you've encountered with your order from the Meyer Group. It's frustrating when attempts at communication go unanswered, and the lack of delivery compounds the issue. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Have raised two tickets for a faulty…
Have raised two tickets for a faulty pan, left messages and tried to call customer services. No reply as yet and it has been over a month.
Lots of poor feedback from other customers and social media sites...
March 8, 2021
Unprompted review
Reply from Meyer Group
Hello Charles. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about the challenges you're facing with your faulty pan and the lack of response from customer services. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Absolutely atrocious service and when…
Absolutely atrocious service and when you complain, don't expect your complaint to be dealt with!! The product is substandard and overpriced.
Been waiting for 10 weeks now just get "please be patient" message - i'm sorry this is just how to run a company irrelevent to the pandemic / Brexit ...probably one of the worst customer experience I have EVER had. I notice that I'm not alone!
If i could put NEGAITIVE stars I would!!
March 5, 2021
Unprompted review
Reply from Meyer Group
Hello Rob. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm truly sorry to hear about your extremely disappointing experience with the service and product from this company. A 10-week wait for a resolution is undoubtedly frustrating, and it's disheartening to feel that your complaint is not being adequately addressed. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
Complete and utter shambles
Complete and utter shambles of a company!
Order and paid for some expensive pans on the 5th of January, nothing received as of 3rd of March. Complained via their contact page, had two messages, one to say they are dealing with a volume of queries, another to say my items are out of stock. I’ve requested a refund, over 1 week ago, nothing! Delivery was indicated as 2 days on their website.
I have a full set of their pans, but I will never spend a single penny with them again. Anyone would accept a few weeks under the current circumstances, but not 8.
March 3, 2021
Unprompted review
Reply from Meyer Group
Hello Paul. We want to extend our sincere apologies for not promptly responding to your review due to a lack of notification. Despite the considerable time that has elapsed since your initial feedback, we would like to reach out and address any concerns or questions you may have. Your feedback is crucial to us, and we aim to ensure that your experience with our service and products aligns with your expectations.
I'm sorry to hear about the frustrating experience you've had with this company. The extended delay in receiving your pans and the lack of a prompt resolution to your refund request are certainly unacceptable. It's understandable to be disappointed, especially when the indicated delivery time was much shorter. If you require additional help, please get in touch with us through https://www.meyergroup.co.uk/contact/ so that we can address this matter and assist you further. Please accept our apologies for the inconvenience and disappointment this may have caused. Regards, Consumer Care Team
No customer service
Emailed them on 19th December 2020 as handle came off one of my saucepans. Despite chasing them up several times they still have not responded to me as at 23rd February 2021. Based on my experience I would strongly suggest that you look at alternative companies if you are looking to buy any products as the customer service is non existent and the quality of the products are not robust.
February 23, 2021
Unprompted review
Reply from Meyer Group
Hello Me. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We extend our sincerest apologies for the unresponsive service you have experienced, and we understand the frustration caused by the delay in addressing the issue with your saucepan handle.
If you still require further assistance, please contact us on: https://www.meyergroup.co.uk/contact/
Once again, we apologise for any inconvenience caused, and we appreciate your understanding as we work to rectify this situation promptly. Thanks, Consumer Care Team
Disaster of a company.
Service? What service?
Applied for replacement pans back in November. No response for months apart from the occasional "we're aware of your concern" etc, but nothing further.
Eventually managed to raise another case via Livechat. Eventually they promised to send me the replacements. This was in March Jan, I could expect delivery beginning of Feb. This date came and went, nothing. Chased again via email - nothing and am still waiting.
In other words, currently two cases open and receiving nothing. No updates and no replacement pans. Currently 3 months since orginally raised.
February 19, 2021
Unprompted review
Reply from Meyer Group
Hello FS99. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We deeply regret the extended delay and inconvenience you have faced regarding your replacement pans. This falls far below the standards we strive to maintain in our service, and we sincerely apologise for the frustration this has caused you.
We understand your disappointment and assure you that your concerns are being taken seriously. If you still require further assistance, please contact us on: https://www.meyergroup.co.uk/contact/
Once again, we apologise for any inconvenience caused, and we appreciate your understanding. Thanks, Consumer Care Team
Avoid!
Like previous reviewers I only received half my order - one of two Prestige baking sheets. What I call customer service didn't exist. Two months of emailing saw no response, until in frustration I suggested they had broken their contract by taking my money and failing to provide the goods. About a week later I received an email (hallelujah!) informing me the second baking sheet was on its way. Not worth the emotional turmoil and time wasted in efforts to get a response, so I will be avoiding the Meyer Group brands in future
February 17, 2021
Unprompted review
Reply from Meyer Group
Hello Dr JA. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We sincerely apologise for the inconvenience you've experienced with your order and the lack of timely response from our customer service team. This is not the level of service we aim to provide, and we understand your frustration.
If you still require further assistance, please contact us on: https://www.meyergroup.co.uk/contact/
Once again, we apologise for any inconvenience caused, and we appreciate your understanding. Thanks, Consumer Care Team
Terrible
Terrible, I fear I won’t ever get my money back.
Been trying to sort this out for weeks and have now been sent 2 damaged items plus someone else’s pressure cooker lid. I’m happy to return it all, but can’t get them to send me postage labels. Managed to get through to customer service on the phone twice. No one there bothers with email.
February 16, 2021
Unprompted review
Reply from Meyer Group
Hello Stefanie. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We apologise for the issues you've encountered with your order, and we understand your frustration. Our goal is to address your concerns promptly and provide a resolution. Please contact us on: https://www.meyergroup.co.uk/contact/
We apologise for any inconvenience this has caused, and we appreciate your patience as we work to rectify the situation. Thanks, Consumer Care Team
Save your time and money....
I so wish I’d read the reviews before I had ordered!! Ordered two cake tins and only one has arrived despite the order note saying, “quantity ordered 2” and “quantity shipped 2”? I think I’ve been hung out to dry on this, I should have known the cake tins at £8 each were too good to be true....£20 for one instead! This better produce some tasty bloody cakes !!!
February 5, 2021
Unprompted review
Reply from Meyer Group
Hello Lauren. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We sincerely apologise for any inconvenience you've experienced with your order, and we understand your frustration. This is not the level of service we strive to provide, and we are committed to addressing your concerns. If you still require further assistance, please contact us on: https://www.meyergroup.co.uk/contact/
Once again, we apologise for any inconvenience caused, and we appreciate your understanding as we work to resolve this matter promptly. Thanks, Consumer Care Team
DO NOT ORDER DIRECTLY FROM ANALON OR MEYER UK!
Actually very disappointed that you even have to give this company a single star in order to complete a review. Their customer service is the worst I have experienced in a very long time.
I ordered some Analon saucepans via their website. They debited my money immediately and sent an e-mail a few days later to say they were being despatched and I would receive details from their courier company. Then nothing. 2 weeks later I e-mail them asking where they are, then nothing. I follow up with a number of e-mails and the only response I received was that they were extremely busy and had a backlog. I finally called and got through, spent half an hour of my time to get the response that they cannot process a refund with a manager approval, and the manager (the only manager it seems) was on leave. The customer service team are seemingly left to their own devices today without supervision.
I still have no idea if they will refund my money. I love the product, but now absolutely cannot recommend anyone ever does business with them directly. If you are desperate for their saucepans, I'd recommend ordering through a reputable department store instead. I wish I had done that myself.....
January 29, 2021
Unprompted review
Reply from Meyer Group
Hello Debbie. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We sincerely apologise for the frustration and inconvenience you've experienced with your order and our customer service. This is not the level of service we aim to provide, and we are committed to addressing your concerns promptly. Please contact us on: https://www.meyergroup.co.uk/contact/ Once again, we apologise for any inconvenience caused, and we appreciate your understanding as we work to resolve this matter. Thanks, Consumer Care Team
Customer service is non-existent
Customer service is non-existent. If you can find the product you want elsewhere, 100% buy from elsewhere.
January 27, 2021
Unprompted review
Reply from Meyer Group
Hello Naomi. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We sincerely apologise for the frustration you've experienced with our customer service. Your feedback is crucial for us to improve, and we want to address your concerns promptly.
If you require further assistance, please contact us on: https://www.meyergroup.co.uk/contact/ Thanks, Consumer Care Team
Dreadful service
Dreadful service. Raised an issue 5/11/20 through, Meyer support including photos, I have received no response, I have phoned themno answer, but charged for call. Still have a problem with my purchase and don’t know what to do about it? No customer service at all.
January 27, 2021
Unprompted review
Reply from Meyer Group
Hello Mrs Corbett. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We sincerely apologise for the lack of response and the issues you've encountered with our customer service. This falls short of the level of service we aim to provide, and we understand your frustration.
Please be assured that your concerns are important to us, and we want to address them promptly. Please contact us on: https://www.meyergroup.co.uk/contact/ Thanks, Consumer Care Team
awful company no customer service
Purchased some pans 29th December and haven’t heard a thing since. I have sent 8 emails, tweeted and sent a message via Facebook. No response to any and no telephone number to call so have now asked PayPal to help. I have never dealt with such an awful company.
Update: today I got my money back 41 days after I made the purchase. PayPal has upheld my case but literally 1 minute before receiving the PayPal email, I received an email from Meyer advising they would refund and apologised for the delay. I feel without PayPal I wouldn’t of received a refund. I have also contacted trading standards.
January 21, 2021
Unprompted review
Reply from Meyer Group
Hello Miss A C Hughes. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We sincerely apologise for the delays and communication issues you've experienced with your order. We understand your frustration, and we appreciate your patience as we work to resolve this matter. We're glad to hear that a refund has been initiated, and we want to assure you that we take these situations seriously. Your feedback is invaluable in helping us improve our processes and customer service. Thanks, Consumer Care Team
WARNING WARNING WARNING
WARNING WARNING WARNING - Subsidiary company Cirulon Took my money, no order confirmation or receipt given. Cannot get on phone.
AVOID
January 14, 2021
Unprompted review
Reply from Meyer Group
Hello Dennis. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We apologise for the inconvenience you've experienced. It's important to us that you have a positive experience with our company, and we regret any difficulties you've faced.
To assist you further, please contact us on: https://www.meyergroup.co.uk/contact/ Again, we apologise for any inconvenience, and we appreciate your patience as we work to resolve this matter. Thanks, Consumer Care Team
Negative reviews online are rejected.
I have twice given an honest but negative review online and on both occasions the review was rejected. Customer service and communication were hopeless, emails were left unanswered. Finally it was not until I got PayPal to intervene that I got a refund.
January 14, 2021
Unprompted review
Reply from Meyer Group
Hello Mrs Elizabeth. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We genuinely apologise for the inconvenience and frustration you experienced with our customer service and communication. Your feedback is invaluable to us, and we regret that your negative reviews were rejected. This is not in line with our commitment to transparency and openness.
If you require further assistance, please contact us on: https://www.meyergroup.co.uk/contact/ Once again, we apologise for any inconvenience caused, and we appreciate your patience and understanding as we work to address these issues. Thanks, Consumer Care Team
Rejected my negative online review
Product quality and customer service had been appalling. Received email prompting me to write a review for their website. I did so. Then they rejected and failed to publish it. Said it did not meet their terms and conditions. Read their terms and this is not true. Their conditions do allow them to reject reviews for any reason however. Seems they reject negative ones. Feel duped by believing content on their website, including reviews, when I made the purchase.
January 13, 2021
Unprompted review
Reply from Meyer Group
Hello Anon. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We are deeply sorry to hear about your dissatisfaction with both the product quality and customer service you've received. Your feedback is important to us, and we genuinely apologise for any inconvenience or frustration caused.
Regarding the rejection of your review, we understand your concern and want to assure you that we value transparency and openness in our customer interactions. We appreciate your diligence in reading and understanding our terms and conditions.
Once again, we apologize for any disappointment you've experienced, and we are committed to taking the necessary steps to ensure a better experience for our customers in the future. If you need further assistance, you may contact us on: https://www.meyergroup.co.uk/contact/ Thanks, Consumer Care Team
Avoid Meyer Group
I wish I had read the reviews about Meyer Group on Trustpilot before I placed my order. If I had, I certainly wouldn't have ordered from them and saved myself from the frustration they have caused. I ordered a Circulon 5 piece bakeware set and despite them taking payment for it, they haven't bothered to ship it. They are not responding to any of my emails. I will have to initiate legal proceedings against them.
Update 08/01/2021 - The set has finally arrived! I am pleased with the quality (so far). However, I will never order anything from this group again. I have never known a company to spend so much effort and time in Customer Service Avoidance. Astonishing!
January 6, 2021
Unprompted review
Reply from Meyer Group
Hello K Perry. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We appreciate your feedback, and we sincerely apologise for the challenges you've faced with your recent order. It's disheartening to learn about the inconvenience you've experienced, and we understand the frustration it has caused.
We are pleased to hear that your order has arrived, and we hope you find satisfaction in the quality of the Circulon 5-piece bakeware set. However, we acknowledge that the delay and lack of communication have fallen short of your expectations.
We are committed to improving our processes to ensure a more seamless experience for our customers moving forward. If you still require further assistance, you may contact us on: https://www.meyergroup.co.uk/contact/ Once again, we apologise for any inconvenience caused, and we appreciate your understanding. Thanks, Consumer Care Team
Faking their own review scores!!
After a horrific customer experience (that I wrote of on here, and reported to trading standards), I was invited (automated) to write a review directly. Today I received an email from this company stating that the review did not meet website guidelines and won’t be published. This is dishonourable that a company cherry picks reviews to make it look better, so for transparency, here was my review ...
Ordered pans, money taken from me. Contacted Meyer after a couple of weeks to say out of stock. Requested refund, no response. Took action via my bank. Reported to trading standards. Fraudulent company, taking money against orders they can’t fulfil
January 2, 2021
Unprompted review
Reply from Meyer Group
Hello Steven. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We sincerely apologise for the inconvenience you've encountered during your recent experience with our company. We value your feedback, and we are committed to addressing and resolving the issues you've raised.
Our team is currently investigating the matter, and we would appreciate any additional details or context you can provide by contacting us on: https://www.meyergroup.co.uk/contact/ We understand the frustration this situation has caused, and we are dedicated to making things right for you. Thanks, Consumer Care Team
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