Market Harborough Building Society Reviews 

904
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 476 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advisors for being exceptionally helpful, welcoming, and patient during branch visits or phone calls. People note that customer service is prompt, professional, and remarkably efficient in resolving login problems and setting up new savings bonds. Reviewers appreciate the warm and reassuring atmosphere, noting that advisors explain everything clearly and make transactions completely straightforward. Some reviewers were not happy with response times, mentioning long branch waits, cumbersome processes, or delayed replies to emails. A few individuals also experienced difficulties with mobile signals or communication gaps when trying to finalize account applications.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, polite, and professional, whether assisting in branch or... See more

Customer service

Customers had great satisfaction with customer service, consistently praising quick response times and... See more

Service

Users describe positive interactions with service, highlighting friendly staff who provide great savings... See more

User experience

Clients share positive opinions on user experience, highlighting straightforward account setup and helpful... See more

Response time

People report positive experiences with response time, frequently praising the prompt telephone service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive had a problem with logging on to my account With Market Harborough Building Society. Phoned customer servise for there help, and could not be more happy with the help I received from a ladie... See more

Rated 5 out of 5 stars

Wow! Not only do they have a great interest rate on offer but they have terrific customer service. I called the number and spoke to an actual person- she was extremely helpful and polite. Their websit... See more

Rated 5 out of 5 stars

We were looked after by a lady (Jen Z ) she was very helpful and polite. Her advice was very good and she explained everything very well. We were able to sort out our requirements to our complete sa... See more

Rated 5 out of 5 stars

Went in to open a savings account,i knew which one i wanted to open. Did the tranaction quick and thorough, explained everything and gave me some information about the account l opened. Gave me in... See more


Company details

  1. Building Society
  2. Financial Institution
  3. Mortgage Lender
  4. Savings Bank

About Market Harborough Building Society

Written by the company

Since 1870, we have been owned by our members and have continued to evolve, innovate and, importantly, continue to always put our members first. That’s why we’ve remained a trusted provider of mortgages and savings for over 150 years. You can find out more on our website, clicking on the below links: Savings Mortgages Thrive Agenda Our branches Contact us

Contact info

4.8

Excellent

TrustScore 5 out of 5

904 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(904)

473 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently visited the branch and was…

I recently visited the branch and was assisted by Vicky, and I couldn't be more pleased with the service I received. From the moment I arrived, Vicky was welcoming, professional, and genuinely attentive to my needs.

She took the time to explain everything clearly, answered all of my questions with patience, and made what could have been a complicated process feel simple and stress-free. Her knowledge, efficiency, and friendly approach were truly outstanding.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

We were looked after by a lady (Jen Z )…

We were looked after by a lady (Jen Z ) she was very helpful and polite. Her advice was very good and she explained everything very well. We were able to sort out our requirements to our complete satisfaction and the advice and explanation helped us to decide on our best course of action.
Thanks for the help.
Mr & Mrs Spencer.

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer!

All the staff are extremely pleasant and helpful. They are friendly and welcoming and in the past have assisted me with my finances. Thank you Jen, Claire and colleagues 😊

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Ive had a problem with logging on to my…

Ive had a problem with logging on to my account
With Market Harborough Building Society.
Phoned customer servise for there help, and could not be more happy with the help I received from a ladie called Emma she was very helpful and resolved the problem in minutes and thats all anyone can ask for brilliant.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

A very good experience

A very good experience. I was provided with all the information I required. All staff were very helpful, particularly Claire Reedman who was the person who advised me.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

I could'nt get into the branch to open…

I could'nt get into the branch to open a couple accounts.
Being aged and a bit slow these days it took a while to get it sorted on line but with the patient helpful assistance of the MHBS staff, particularly Rachael, today, all was resolved. Thank you very much.
Peter Stockdale

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

First class service!

Emma was so helpful during our telephone conversation, all the information I needed was provided. Couldn't fault the service.
The telephone was answered promptly and no delays in receiving a professional & helpful service.
Thank you.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Log on issue…

Rang up with a log on issue and found there were other issues with my account. However everything was sorted in 10 mins. The lady was ever so helpful, could not ask for more. Well done.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great personal helpful service

Great personal helpful service as I had a few things I wanted moving around, so I told the cashier Jen Zemlia and she sorted it all out for me. Best service of any bank or building society I've ever used and that applies to all the staff there.

August 27, 2026
Unprompted review

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