Ive had a problem with logging on to my account With Market Harborough Building Society. Phoned customer servise for there help, and could not be more happy with the help I received from a ladie... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Market Harborough Building Society
Written by the company
Contact info
The square, LE16 7PA, Market Harborough, United Kingdom
- 01858 412412
- customersfirst@mhbs.co.uk
- www.mhbs.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently visited the branch and was…
I recently visited the branch and was assisted by Vicky, and I couldn't be more pleased with the service I received. From the moment I arrived, Vicky was welcoming, professional, and genuinely attentive to my needs.
She took the time to explain everything clearly, answered all of my questions with patience, and made what could have been a complicated process feel simple and stress-free. Her knowledge, efficiency, and friendly approach were truly outstanding.
We were looked after by a lady (Jen Z )…
We were looked after by a lady (Jen Z ) she was very helpful and polite. Her advice was very good and she explained everything very well. We were able to sort out our requirements to our complete satisfaction and the advice and explanation helped us to decide on our best course of action.
Thanks for the help.
Mr & Mrs Spencer.
Emma was excellent
Emma was excellent, she guided me through to registering on line and so so patient and friendly. I couldn't fault on the service.
Happy customer!
All the staff are extremely pleasant and helpful. They are friendly and welcoming and in the past have assisted me with my finances. Thank you Jen, Claire and colleagues 😊
Fantastic customer service
Fantastic customer service, very knowledgeable, friendly and listened.
Ive had a problem with logging on to my…
Ive had a problem with logging on to my account
With Market Harborough Building Society.
Phoned customer servise for there help, and could not be more happy with the help I received from a ladie called Emma she was very helpful and resolved the problem in minutes and thats all anyone can ask for brilliant.
Great customer service from Andy and…
Great customer service from Andy and Leigh.
Gave me great advice for my savings.
A very good experience
A very good experience. I was provided with all the information I required. All staff were very helpful, particularly Claire Reedman who was the person who advised me.
I could'nt get into the branch to open…
I could'nt get into the branch to open a couple accounts.
Being aged and a bit slow these days it took a while to get it sorted on line but with the patient helpful assistance of the MHBS staff, particularly Rachael, today, all was resolved. Thank you very much.
Peter Stockdale
Staff helpful as usual
First class service!
Emma was so helpful during our telephone conversation, all the information I needed was provided. Couldn't fault the service.
The telephone was answered promptly and no delays in receiving a professional & helpful service.
Thank you.
No queues to start with
No queues to start with. Paid in a couple cheques and book updated, all very prompt and happy counter staff. Thank you.
Friendly cheerful service.
Log on issue…
Rang up with a log on issue and found there were other issues with my account. However everything was sorted in 10 mins. The lady was ever so helpful, could not ask for more. Well done.
Great personal helpful service
Great personal helpful service as I had a few things I wanted moving around, so I told the cashier Jen Zemlia and she sorted it all out for me. Best service of any bank or building society I've ever used and that applies to all the staff there.
Emma was very helpful and friendly as…
Emma was very helpful and friendly as well as professional. She was able to guide me through the steps required to get registered for online banking.
Customer service
I was served by the delightful Claire Reedman who was very efficient and professional. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








